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Settings
For better fingerprint recognition
When you scan your fingerprints on the device, be aware of the following conditions that
may affect the feature's performance:
• The device may not recognize fingerprints that are affected by wrinkles or scars.
• The device may not recognize fingerprints from small or thin fingers.
• To improve recognition performance, register fingerprints of the hand used most often to
perform tasks on the device.
► Galaxy S10+, S10:
• Your device has a built-in fingerprint recognition sensor at the bottom centre of
the screen. Ensure that the screen protector or the touchscreen on the fingerprint
recognition sensor area is not scratched or damaged by objects, such as coins, keys, pens,
and necklaces.
• Ensure that the fingerprint recognition sensor area at the bottom centre of the screen
and your fingers are clean and dry.
• If you bend your finger or use a fingertip, the device may not recognize your fingerprints.
Press the screen so that your fingertip spreads over the wide surface of the fingerprint
recognition area.
► Galaxy S10e:
• The Power key has a built-in fingerprint recognition sensor. Ensure that the fingerprint
recognition sensor is not scratched or damaged by metal objects, such as coins, keys, and
necklaces.
• Covering the fingerprint recognition sensor with protective films, stickers, or other
accessories may decrease the fingerprint recognition rate. If the fingerprint recognition
sensor is initially covered with a protective film, remove it before using the fingerprint
recognition sensor.
• Ensure that the fingerprint recognition sensor and your fingers are clean and dry.
• If you bend your finger or use a fingertip, the device may not recognize your fingerprints.
Make sure to cover the entire fingerprint recognition sensor with your finger.
• In dry environments, static electricity can build up in the device. Avoid using this feature
in dry environments or before using the feature, discharge static electricity by touching a
metal object.
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