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OBSERVED PROBLEM
Heater produces a whistling
noise when burner is lit
Glass soots
Fireplace produces a clicking/
ticking noise just after burners
are lit or shut off
Remote does not function
Dark residue on logs or inside
of fireplace
121333-01A
TRoUbLeShooTING
Continued
pOSSIBLE CAUSE
1. Turning gas control knob to
HI position when burner is
cold
2. Air in gas line
3. Dirty or partially clogged
burner orifice
1. Debris around burner air
mixer
2. Improper vent configura-
tion
1. Metal expanding while
heating or contracting
while cooling
1. Battery is not installed or
battery power is low
1. Air holes at burner inlet
blocked
2. B u r n e r f l a m e h o l e s
blocked
3. Improper venting or exces-
sive blockage
4. Excessive amounts of
embers and pan material
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REMEDY
1. Turn gas control knob to LO
position and let warm up for
a minute
2. Operate burner until air is
removed from line. Have
gas line checked by local
propane/LP or natural gas
company
3. Clean burner (see Cleaning
and Maintenance, page 31)
or replace burner orifice
1. Inspect opening at base
of burner by removing
log/grate assembly to
see that it is NOT packed
with any type of material
[see Installing Brick Liner
Models BL36DA(SA) and
BL36DHA(SA), page 26 for
log/grate removal]
2. Check vent configuration
specifications (see Venting
Installation, page 9)
1. This is normal. If noise is
excessive, contact qualified
service person
1. Replace 9-volt batteries
in receiver and hand-held
remote control
1. Clean out air holes at burn-
er inlets. Periodically repeat
as needed
2. Remove blockage or re-
place burner
3. Have vent system inspect-
ed, including termination
cap. Remove any restric-
tions or obstruction
4. Clear excess embers until
a minimum gap of 1/2"
remains under the grate
35
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