What if I'm getting Internet service but my speed is
disappointing?
Be sure you know what speed you're paying for.
Check the speed with a computer connected to the modem via Ethernet. Use one
of the tools found when you search the phrase: broadband speed test.
If you get good speed when a computer's directly connected to the modem, you
may have a wireless problem. In that case, please re-read the wireless router
section.
Some video streaming services get bottlenecked, especially at busy times like after
dinner. See whether you have the speed problem at less busy times.
Try connecting your MG7540 nearer to where the coaxial cable comes into your
home. This lets you see whether your home's cabling is a problem.
If you're using a splitter with your MG7540, try the MG7540 without the splitter to
see if that helps. If it does, you may need to get a better splitter.
What if I'm told that my MG7540 isn't approved by my
cable service provider?
That's probably not true. Leading cable service providers have a list of certified
cable modems, and you can check the list for your service provider. You can also
find information about certifications at www.motorolacable.com/services
What if I am connected wirelessly but my connection
seems slow or keeps dropping?
Please re-read the Wireless Router sections in this User Manual.