Resetting The Factory Default Values; Removing Jammed Label - Tally Dascom DL-310 User Manual

Tally Dascom DL-310

Printing Error
Condition
Blurred or spot printing
Self-test fail
Media jam
Printer skips labels
Printer feeds blank labels
Paper size setting correct
but the printout
crooked, skewed,
off-center.

5.2 Resetting the Factory Default Values

Sometimes, resetting the printer to the factory defaults may solve some problems.
There are two methods to set to factory setting:
Method one: Hold down Feed Key and switch on printer till Power LED blinks four times,
buzzer beeps four times.
Method two: through setup tool, choose restore all setting on printer setup page.

5.3 Removing Jammed Label

Printhead may be hot, please do not touch!
(1) Turn printer off, open top cover and turn up print head mechanism.
(2) Remove the jammed label and ribbon, clean the print head with a cotton swab with alcohol
in case of ribbon paste on print head and cause poor print quality.
(3) Reload media.
(4) Reload ribbon and turn the ribbon adjustor for rewinding the sticky part.
Possible Cause
Incorrect media roll installation
Media is out of specification
Dirty thermal print head or platen
Ribbon is out of specification
Low print density
Print with Ribbon on Direct
Thermal paper
Hardware problem
Label stuck
Label positioning problem or label
size setting exceeds the physical
size.
Print without ribbon on transfer
thermal paper
is
Label did not calibrate correctly
or
What to do?
Check media roll and re-load it properly
Use recommended media
Clean print head or platen
Use recommended ribbon
Increase the print density (heat)
Remove ribbon
Contact service representatives
Check media path and clean jammed label,
refer to Chapter 5 Section 5.3
Execute label calibration (refer to Chapter 4
section 4.3).If it doesn't work, you have to
verify the label size setting is correct or not.
Install ribbon
Execute label calibration (refer to Chapter 4
section 4.3).
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User Guide V1.0