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MetroPCS Information ������
Service
You will need the following information when activating service:
•
Your name, address and an eight-digit number that you will use to
access your account (your personal identification number "PIN").
•
Your serial number (IMEI) and SIM card number. To locate the serial
number, remove the phone from the box and remove the battery
cover from the phone. The serial number is located near the bar code.
It will be either 14 or 18 digits. The SIM card number can be located
below the bottom bar code on the back of the SIM card holder.
•
If your phone does not have a removable battery, check the box label
or phone settings to locate the serial number.
•
Your choice of MetroPCS plan and services including unlimited data,
talk and text plans.
•
Install the battery, if applicable, and SIM card in your new phone by
following the step by step instructions in this phone's User Guide.
•
Once your phone is powered up, dial 1.888.8metro8 (1.888.863.8768)
to connect with an activation representative who will assist you in
activating your phone. You can also activate your phone online by
visiting metropcs.com. (As soon as your service is activated, be sure to
fully charge the phone's battery before using it again.)
Don't hesitate to ask your MetroPCS representative for more
information on additional features and services or visit metropcs.com.
Account Detail:
•
Text Message Reminder� MetroPCS provides a text message
reminder on your phone before payment is due.
•
E-statement� View your statement summary online. (Only available
in select states.)
Call Detail� View your call detail online for a listing of all local calls
•
made during the service cycle. (Additional charge applies.)
Payment Options:
There are several ways to pay for your MetroPCS service.
•
Auto Pay� Your credit or debit card is automatically debited five days
before payment is due.
Express Pay� Pay by credit or debit card online at metropcs.com.
•
•
Drop Box�* Drop a check made payable to MetroPCS or money
order in a MetroPCS store drop box.
•
By Mail� Include your account number and phone number on your
check or money order and mail to: MetroPCS, P.O. Box 5119, Carol
Stream, IL 60197-5119.
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•
By Phone via Automated System� Pay by credit or debit card
from your MetroPCS phone by dialing 1.888.8metro8. (Convenience
fee applies.)
Store Payment Machine�* Accepts cash, debit or credit card (with
•
PIN). (Convenience fee applies.)
•
Over the Counter�* Pay at an Authorized Payment Location with
cash, check, credit or debit card. (Fees vary based on location.)
•
eWallet� Sign up for MyAccount through metropcs.com and create
your own secure eWallet where you can safely store cards for quick
payment and set up auto pay.
•
Text to Pay� The secure and easy way to pay your monthly MetroPCS
service. Register your credit or debit card with the MetroPCS eWallet
service and simply respond to a text from PAYNOW (729699) to pay.
* Not available at all locations.
MyMetro
®
•
Manage your MetroPCS account right on your phone.
By dialing any of the customer service numbers you can change your rate
plan, change your features and pay your bill. Just follow the instructions
on your phone.
For Assistance:
Please visit your local MetroPCS store or refer to the following options
if you need additional assistance.
•
Sign up for MyAccount to view account details, check your balance,
make a payment, manage eWallet and more.
•
MetroPCS automated customer service
from any phone......................................1.888.8metro8
and follow the prompts (1.888.863.8768)
•
Online information...................................metropcs.com
Please follow us at:
@MetroPCS
facebook.com/Metropcs
Coverage: Coverage and services not available everywhere.
Nationwide long distance only available to the continental U.S.
and Puerto Rico. Coverage, rates, services and features subject
to change.
Text Messages: Text messages can only be sent while in a MetroPCS
coverage area or in a compatible roaming area. No guarantee of text
message delivery.
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