Related Manuals for Ingenico group Desk/1500
Summary of Contents for Ingenico group Desk/1500
- Page 1 Lane/3000 Desk/1500 User Guide www.ingenico.com 28-32, boulevard de Grenelle, 75015 Paris - France / (T) +33 (0)1 58 01 80 00 / (F) +33 (0)1 58 01 91 35 Ingenico - SA au capital de 47 656 332 / 317 218 758 RCS Nanterre...
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Page 2: Table Of Contents
Contents 1_Introduction 2_Unpacking 3_Recommendations 3_1 Safety 3_2 Security of your terminal (tampering attempt detection) 3_3 Main Characteristics 3_3_1 Standard version 3_3_2 Power characteristics 3_4 Functional description 3_5 Installation & Connections 3_5_1 Positioning the terminal 3_5_2 Inserting SAM (Secure access module) 3_5_3 Connecting the terminal to the host 3_5_4 Setting the terminal on the standpole adaptor... - Page 3 4_2 Signature capture (Option) 4_3 Audio (Option) 5_Maintenance 5_1 Cleaning 5_1_1 Cleaning of the terminal 5_1_2 Entretien du terminal 5_1_3 Wartung von Endgeräten 5_2 Transport and storage 5_3 Troubleshooting 6_Cables 7_Norms & Marking 7_1 Federal Communications Commission (FCC) Statement 7_2 Industry Canada (IC) Statement 7_3 Environment (WEEE, Batteries and Packaging) 7_4 Marking...
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Page 4: 1_Introduction
1_Introduction Thank you for choosing an Ingenico payment terminal. We recommend you to read carefully this user guide: it gives you the necessary information about safety precautions, unpacking, installation and maintenance of your terminal. WARRANTY / SECURITY To benefit from the guarantee-related product, and to respect the security, we ask you to use only the power supply delivered in box with the product, entrusting maintenance operations only to an authorized person. -
Page 5: 2_Unpacking
2_Unpacking According to the model, the following items are included in the packaging box (including optional accessories): The terminal The box may also include the following items depending on your working configuration: An installation guide Cable (specific to connectivity requirements) Power supply unit and power cord A stylus Modules... -
Page 6: 3_Recommendations
3_Recommendations 3_1 Safety Power on/Power down - Emergency stop To power on or power down the terminal, connect or disconnect the power supply from the electric outlet. Power supply unit CAUTION Only use the power supply AC/DC provided with the terminal or the power provided by a cash register limited power source (LPS according to IEC60950-1 or IEC62368-1). -
Page 7: 3_2 Security Of Your Terminal (Tampering Attempt Detection)
Explosion areas Certain regulations restrict the use of radio equipment in chemical plants, fuel depots and any site where blasting is carried out. You are urged to comply with these regulations. The terminal shall be protected by a specially fitted and certified cover enabling use in proximity to a fuel pump. -
Page 8: 3_3 Main Characteristics
WARNING If the warranty label is torn or removed, the warranty will be void. CAUTION Positioning of the terminal on check stand must be in such a way to make cardholder PIN (Personal Identification Number) spying infeasible. Installing device on an adjustable stand must be in such a way that consumers can swivel the terminal sideways and/ or tilt it forwards/backwards to a position that makes visual observation of the PIN-entry process difficult. -
Page 9: 3_3_2 Power Characteristics
Operating conditions from 0°C to +40°C (External power supply) Ambient temperature from 0°C to +45°C (Other) Max relative humidity 85% RH non-condensing at +40°C Max altitude 2000 m Storage conditions Storage temperature -20°C, +55°C Max relative humidity 85% at +55°C 3_3_2 Power characteristics Power supply units The terminal can be powered by several ways:... - Page 10 Power supply unit External Power supply 296199611 296196003 Model Name PSC16E-080L6IN-R PSC16A-080L6IN-R 160g (5.6 oz) Weight 160g (5.6 oz) Size (l x w x h) 74 x 35 x 46.2 mm 74 x 35 x 46.2 mm Level VI Level VI Class Input voltage AC 100-240V 50-60Hz...
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Page 11: 3_4 Functional Description
WARNHINWEIS Nur das Netzteil, das speziell für Ihr Gerät ausgelegt wurde, benutzen. Benutzen Sie kein anderes Netzteil. Die Benutzung eines Netzgeräts mit scheinbar ähnlicher Spannung/ Stromstärke kann zur Beschädigung Ihres Terminals führen. 3_4 Functional description Magnetic Contactless stripe Reader Reader 2.8"... -
Page 12: 3_5 Installation & Connections
3_5 Installation & Connections 3_5_1 positioning the terminal Place the terminal with an easy access to an electrical outlet. Place the terminal away from any heat source and protected from dust, vibrations and electromagnetic radiations (away from video terminals, PC, anti-shoplifting barriers...). The terminal is exclusively made for indoor use. - Page 13 The SAM need to be inserted on the reverse side of the module 900033034 R11 000 02/0118 Copyright© 2018 Ingenico All rights reserved...
- Page 14 Insert the SAM Card into the slot marked (1), (2) or (3) by sliding it. Take care to ensure that the SAM Card is inserted in the correct manner. The cut corner must be positioned as indicated on the figure below. Slide back the module inside the terminal and screw it tight 900033034 R11 000 02/0118 Copyright©...
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Page 15: 3_5_3 Connecting The Terminal To The Host
CAUTION Do not use any tools when installing or removing the SAM Card. WARNING During this operation, it is necessary to be in an ESD protected environment. As this is not very easy, it is recommended to make this operation using ESD shoes for example. -
Page 16: 3_5_4 Setting The Terminal On The Standpole
Install the terminal on a flat surface is not possible on the Lane/3000 (Desk/1500) as is. It is designed to be fitted on a stand-pole adaptor. The specific pattern by Ingenico is also available on the Lane/3000 and Desk/1500. - Page 17 Click! The terminal is now ready to use: 900033034 R11 000 02/0118 Copyright© 2018 Ingenico All rights reserved...
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Page 18: 4_Daily Use
4_Daily use 4_1 Card reading 4_1_1 Swiping a card Insert the card manually in the reader, magnetic stripe facing the main body of the terminal, and slide the card from the rear to the front in a continuous motion for best results. Swipe the card with constant speed, neither too slowly nor too fast, to maximize the reading efficiency and avoid annoying repetitions. - Page 19 CAUTION Do not stick any label onto the contactless active zone. It can decrease seriously contactless efficiency. CAUTION Avoid metallic parts around the contactless area. 900033034 R11 000 02/0118 Copyright© 2018 Ingenico All rights reserved...
- Page 20 5_Maintenance 5_1 Cleaning 5_1_1 Cleaning of the terminal CAUTION Before making any operations of maintenance in the terminal, make sure that the power supply is disconnected. First of all, unplug all the wires from the terminal. Good rules for proper cleaning of the terminal are : Ingenico Cleaning http://www.ingenico.
- Page 21 POS, or power supply. If the Lane/3000 or Desk/1500 device is directly connected to a host, reset the host by turning it off and back on again. 900033034 R11 000 02/0118 Copyright©...
- Page 22 To determine if the problem is with the card : a. If your host device has a magnetic stripe reader, try swiping the card there. b. If you have another working Lane/3000 or Desk/1500 device, try swiping the card there. Smart Card Reader Does Not Work Properly...
- Page 23 6_Cables The terminal can be connected to the host by several ways, with alternative cables: High speed USB device Ethernet RS232 Following are some alternative accessories that can be used to connect the terminal. This list is not exhaustive. Please contact your reseller for more information.
- Page 24 Ethernet cable (optional) Power supply unit Connector for terminal Ethernet connector 7_Norms & Marking 7_1 Federal Communications Commission (FCC) Statement 15.21 You are cautioned that changes or modifications not expressly approved by the part responsible for compliance could void the user’s authority to operate the equipment.
- Page 25 CAUTION: To comply with FCC RF Exposure compliance, the equipment must be installed to provide a separation distance of at least 20 cm from all persons. 900033034 R11 000 02/0118 Copyright© 2018 Ingenico All rights reserved...
- Page 26 7_2 Industry Canada (IC) Statement. This device complies with Industry Canada licence-exempt RSS standard(s). Operation is subject to the following two conditions: 1) this device may not cause interference, and 2) This device must accept any interference, including interference that may cause undesired operation of the device.
- Page 27 7_4 Marking Below, you will find the different symbols used on the product and its power supply. The CE marking is the manufacturer’s declaration that the product meets the requirements of the applicable EC directives. The CE mark is a mandatory conformity marking for certain products sold within the European Economic Area (EEA).
- Page 28 This logo indicates that the product operates with a continuous voltage. This symbol is followed by the ratings (voltage and current for instance) Mark indicating a power supply meets the level VI requirements. Double insulated or class 2 electrical appliances are products that have been designed in a way so as not to require a safety connection to electrical earth (These products must NOT have a safety connection to Earth).
- Page 29 “This Document is Copyright © 2018 by INGENICO Group. INGENICO retains full copyright ownership, rights and protection in all material contained in this document. The recipient can receive this document on the condition that he will keep the document confidential and will not use its contents in any form or by any means, except as agreed beforehand, without the prior written permission of INGENICO.
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