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Related Manuals for Fanvil H5W
Summary of Contents for Fanvil H5W
- Page 1 H5W H3W User Manual Software Version: 2.4.2 Release Date：2021/02/4...
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Page 2: Table Of Contents
Directory Directory....................................3 1 Picture....................................6 2 Table.....................................8 3 Safety Instruction................................9 4 Overview....................................11 4.1 Overview................................11 4.2 Packing Contents..............................11 5 Desktop Installation................................. 14 5.1 PoE and the use of external power adapters....................14 5.2 Desktop and wall mounted method........................15 6 Appendix Table.................................17 6.1 Appendix I - Icon.............................. - Page 3 8.9 Anonymous Call..............................36 8.9.1 Anonymous Call............................36 8.9.2 Ban Anonymous Call..........................36 8.10 Hotline................................37 9 Advance Function................................38 9.1 MCAST................................38 9.2 MWI（Message Waiting Indicator）.......................38 10 Web Configurations..............................39 10.1 Web Page Authentication..........................39 10.2 System >> Information............................39 10.3 System >> Account............................39 10.4 System >>...
- Page 4 11.11 Line >> Basic Settings..........................62 11.12 Line >> RTCP-XR............................63 11.13 Phone settings >> Features.........................63 11.14 Phone settings >> Media Settings......................66 11.15 Phone settings >> MCAST.......................... 67 11.16 Phone settings >> Action..........................68 11.17 Phone settings >> Time/Date........................68 11.18 Phone Settings >> Time Plan........................69 11.19 Phone settings >>...
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Page 5: Picture
Picture 1 - Device installation..........................15 Picture 2 - Wall-mounted installation.........................16 Picture 3 - Connecting to the Device......................16 Picture 4 - H5W Instruction of Keypad ......................20 Picture 5 - Screen layout/default home screen....................24 Picture 6 - Scroll icon............................24 Picture 7 - The Phone status.......................... - Page 6 Picture 37 - Dial rules table (1)........................61 Picture 38 - Dial rules table (2)........................62 Picture 39 - MCAST............................67 Picture 40 - Tone settings on the web......................70 Picture 41 - Page screen Settings........................71 Picture 42 - Web Filter settings........................73 Picture 43 - Web Filter Table..........................
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Page 7: Table
Table 1 - Hardware Interface Description......................16 Table 2 - Keypad Icons............................ 17 Table 3 - Look-up Table of Characters......................17 Table 4 - H5W Instruction of Keypad ......................20 Table 5 - Firmware upgrade..........................42 Table 6 - Auto Provision..........................44 Table 7 - Service port............................49... -
Page 8: Safety Instruction
3 Safety Instruction Please read the following safety notices before installing or using this unit. They are crucial for the safe and reliable operation of the device. Please use the external power supply that is included in the package. Other power supply may cause ... - Page 9 FCC Statement This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.
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Page 10: Overview
In order to help some interested users better understand the details of the product, this user manual can be used as a reference guide for the use of H5W series. This document may not be applicable to the latest version of the software. If you have any questions, you can use the help prompt interface of the device phone, or download and update your user manual from the official website. - Page 11 4.3 H3W Packing Contents...
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Page 13: Desktop Installation
PoE switch and power adapter at the same time, the power adapter will be used in priority and will switch to PoE power supply once it fails. Please use the power adapter supplied by Fanvil and the PoE switch met the specifications to ensure the device to work properly. -
Page 14: Desktop And Wall Mounted Method
5.2 Desktop and wall mounted method The device supports two installation modes, desktop and wall mounted.If the phone is on the desktop, please follow the instructions in the picture below to install the phone. Picture 1 - Device installation If the phone is mounted on the wall, please follow the instructions below to install it. - Page 15 Picture 2 - Wall-mounted installation Connect the power adapter, network, PC, phone and earphone to the appropriate port as shown in the picture below. Picture 3 - Connecting to the Device Table 1 - Hardware Interface Description Index Interface Description Power Interface Connecting Power Adapter ①...
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Page 16: Appendix Table
6 Appendix Table 6.1 Appendix I - Icon Table 2 - Keypad Icons Icon Instruction Redial Hands-free (HF) speaker Mute Microphone (During Call) Volume down Volume up Hold Transfer 6.2 Appendix II - Keyboard character query table Table 3 - Look-up Table of Characters Mode Icon Text Mode Key Button... - Page 17 j k l m n o p q r s t u v w x y z (space) .,*/+-:_= ＊ # ^!&$% @:;()<> A B C D E F G H I J K L M N O Upper Case P Q R S Alphabets T U V...
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Page 19: Introduction To The User
7 Introduction to the User 7.1 H5W Key description Picture 4 - H5W Instruction of Keypad Table 4 - H5W Instruction of Keypad The keypad Number Instruction names These six buttons provide the menu function that corresponds to the ○... - Page 20 Press the "Hold" key during the call, the user can hold the call, and press it ○ Hold Key again to cancel the holding and restore the normal call state. Press the "Transfer" button, the user can transfer the current call to other ○...
- Page 21 7.2 H5W Key description Picture 5 - H3W Instruction of Keypad Table 5 - H3W Instruction of Keypad The keypad Number Instruction names These six buttons provide the menu function that corresponds to the ○ Softkey display on the screen...
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Page 22: Using Handset / Hands-Free Speaker
○ Redial Press the Redial key to redial the last number dialed Press the "voice mail" button, and the user enters the interface of SMS and ○ voice mail voice mail list. In the standby state, ring and ring configuration interface, press this button Volume Down ○... -
Page 23: Idle Screen
7.4 Idle Screen Picture 6 - Screen layout/default home screen Users can restore the phone to the default standby screen interface by picking up and dropping the handle. The icon description is described in 6.1 appendix I. In some screens, there are many items or long text to be displayed which could not fit into the screen. They will be arranged in a list or multiple lines with a scroll bar. - Page 24 H3W phone: Long press the "#" key (more than 3 seconds) for voice dial IP H5W Phone interface: When the phone is in standby mode, long press the "#" key (more than 3 seconds) to enter the menu page and select the option to view the corresponding information.
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Page 25: Making Phone Calls
Picture 9 - WEB phone status 7.6 Making Phone Calls Default Line The device provides two line services (1 main line and 1 standby line). if both lines are configured successfully, the user uses line 1 to make or receive calls by default. Dialing Methods ... -
Page 26: Web Management
Phone can be configured and managed on the web page of the phone. The user needs to enter the IP address of the phone in the browser and open the web page of the phone firstly. H5W users can access the menu page and check the IP address of their phone by pressing the "#"... - Page 27 Picture 12 - Landing page Users must correctly enter the user name and password to log in to the web page. The default user name and password are "admin". For the specific details of the operation page, please refer to page 11 Web configuration.
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Page 28: Sip Configurations
professional network user environments. Please see 10.7.2.1 network Settings for detailed configuration and use. 7.8 SIP Configurations A line must be configured properly to be able to provide telephony service. The line configuration is like a virtualized SIM card on a mobile phone which stores the service provider and the account information used for registration and authentication. -
Page 29: Basic Function
8 Basic Function 8.1 Answering Calls When there is an incoming call while the device is idle, user will see the following incoming call on the screen. Picture 14 - Answering calls User can answer the call by lifting the handset, open speaker phone by pressing the hands-free button, or the [Answer] button. -
Page 30: Make / Receive Second Call
Number Name Description Default line The line currently used by the phone. ① Voice channel The icon shows the voice channel mode being used. ② Calls to end The name or number of the person on the other end of the call. ③... -
Page 31: End Of The Call
Picture 17 - Two way calling User can press up/down navigator buttons to switch screen page, and switch call focus by pressing [Resume] button. Ending One Call User may hang up the current talking call by closing the audio channel or press [End] button. The device will return to single call mode in holding state. -
Page 32: Mute
click apply after setting the automatic answering time. Picture 18 - Web page to start auto-answering 8.5 Mute You can turn on mute mode during a call and turn off the microphone so that the local voice is not heard. Normally, mute mode is automatically turned off at the end of a call. -
Page 33: Call Hold/Resume
The top right corner of the phone shows the bell mute icon ，Mute button red light is always on, when there is an incoming call, the phone will display the incoming call interface but will not ring. 。 Picture 20 - Ringing mute Cancel ring tone mute: On the standby or incoming call screen, press the mute button again ... -
Page 34: Call Waiting
During the call, the user presses transfer button on the phone , Enter the number to transfer or press the contact button or the history button to select the number, press the transfer key again or blind transfer to a third party. After the third party rings, the phone will show that the transfer is successful and hang Picture 22 - Transfer interface 8.8 Call Waiting Enable call waiting: new calls can be accepted during a call. -
Page 35: Anonymous Call
Picture 24 - Web call waiting tone setting 8.9 Anonymous Call Anonymous Call 8.9.1 The phone can set up anonymous calls to hide the calling number and the calling name. On the web page [Line] >> [SIP] >> [Advanced Settings] can also open the mode of anonymous calls. ... -
Page 36: Hotline
8.10 Hotline The device supports hotline dialing. After setting up the hotline dialing, directly pick up the handset, hands-free etc., and the phone will automatically call according to the hotline delay time. On the website [Line] >> [SIP] >> [Basic Settings], can also set up a hotline. ... -
Page 37: Advance Function
9 Advance Function 9.1 MCAST This feature allows user to make some kind of broadcast call to people who are in multicast group. User can configure a multicast DSS Key on the phone, which allows user to send a Real Time Transport Protocol (RTP) stream to the pre-configured multicast address without involving SIP signaling. -
Page 38: Web Configurations
10 Web Configurations 10.1 Web Page Authentication The user can log into the web page of the phone to manage the user's phone information and operate the phone. Users must provide the correct user name and password to log in. 10.2 System >>... -
Page 39: System >> Upgrade
The phone data will be cleared, including configuration and database tables. 10.5 System >> Upgrade H5W System >> Upgrade 10.5.1 Upgrade phone software version, custom ring tone, background image, DSS Key icon, etc., or delete the upgrade file.Ringtone support. Wav format Web page: Login phone web page, go to [System] >>... - Page 40 Picture 28 - H5W Web page firmware upgrade H3W System >> Upgrade 10.5.2 Upgrade the phone software version, customize the ringtone, or delete the upgrade file.Ringtone support. Wav format. Web page: Login phone web page, go to [System] >> [Upgrade].
- Page 41 Picture 29 - Picture 28 - H3W Web page firmware upgrade Table 6 - Firmware upgrade Parameter Description Upgrade server Enable automatic upgrade, If there is a new version txt and new Enable Auto Upgrade software firmware on the server, phone will show a prompt upgrade message after Update Interval.
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Page 42: System >> Auto Provision
firmware. When there is a corresponding TXT file and version on the server New version description side, the TXT and version information will be displayed under the information new version description information. The file requested from the server is a TXT file called vendor_model_hw10.txt.Hw followed by the ... - Page 43 Picture 30 - Page auto provision Settings Fanvil devices support SIP PnP, DHCP options, Static provision, TR069. If all of the 4 methods are enabled, the priority from high to low as below: PNP>DHCP>TR069> Static Provisioning Transferring protocol: FTP, TFTP, HTTP, HTTPS Details refer to Fanvil Auto Provision in http://www.fanvil.com/Uploads/Temp/download/20180920/5ba3816f8d5f0.pdf...
- Page 44 Update Contact Interval Phone will update the phonebook with the configured interval time. If it is 0, the feature is disabled. Save Auto Provision Save the HTTP/HTTPS/FTP user name and password. If the provision URL Information is kept, the information will be kept. Download Common Whether phone will download the common configuration file.
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Page 45: System >> Tools
Enable TR069 Enable TR069 after selection ACS Server Type There are 2 options Serve type, common and CTC. ACS Server URL ACS server address ACS User ACS server username (up to is 59 character) ACS Password ACS server password (up to is 59 character) Enable TR069 Warning If TR069 is enabled, there will be a prompt tone when connecting. -
Page 46: Network
11 Network This page allows users to configure network connection types and parameters. 11.1 Network >> Wi-Fi Settings The default network priority is WiFi The current device supports coexistence of wifi and Ethernet, and users can log in to the web page with any network address for configuration For example, WiFi access IP is 172.16.19.19 and Ethernet access IP is 172.16.12.63 Page login 172.16.12.63, 172.16.19.19 Any network address login page for configuration... -
Page 47: Network >> Basic
Picture 32 - WiFi Settings 11.2 Network >> Basic IP Mode There are 3 network protocol mode options, IPv4, IPv6 and IPv4 & IPv6. IPv4 In IPv4 mode, there are 3 connection mode options: DHCP, PPPoE and Static IP. When using DHCP mode, phone will get the IP address from DHCP server (router). -
Page 48: Network >> Service Port
IPv6 In IPv6, there are 2 connection mode options, DHCP and Static IP. DHCP configuration refers to IPv4 introduction in last page. Static IP configuration is almost same as IPv4’s, except the IPv6 Prefix. IPv6 Prefix: IPv6 prefix, it is similar with mask of IPv4. ... -
Page 49: Network >> Vpn
11.4 Network >> VPN Virtual Private Network (VPN) is a technology to allow device to create a tunneling connection to a server and becomes part of the server’s network. The network transmission of the device may be routed through the VPN server. -
Page 50: Line >> Sip
advertising their identity, capabilities to neighbors on a LAN segment. Phone could use LLDP to find the VLAN switch or other VLAN devices and use LLDP learn feature to apply the VLAN ID from VLAN switch to phone its self. ... - Page 51 Realm Enter the SIP domain if requested by the service provider Server Name Input server name. SIP Server 1 Server Address Enter the IP or FQDN address of the SIP server Server Port Enter the SIP server port, default is 5060 Transport Protocol Set up the SIP transport line using TCP or UDP or TLS.
- Page 52 Answer Transfer Timeout Set the timeout of call transfer process. Server Conference Set the conference room number when conference type is set to be Server Number Enable the device to subscribe a voice message waiting notification, if Subscribe For Voice enabled, the device will receive notification from the server if there is voice Message message waiting on the server...
- Page 53 enabling of the features, the device will send feature code to the server by dialing the number specified in each feature code field. Enable Call Forward Set the feature code to dial to the server Unconditional Disable Call Forward Set the feature code to dial to the server Unconditional Enable Call Forward on Set the feature code to dial to the server...
- Page 54 IP address, not the address in via field. Convert URI Convert not digit and alphabet characters to %hh hex code Use Quote in Display Whether to add quote in display name, i.e. “Fanvil” vs Fanvil Name Enable GRUU Support Globally Routable User-Agent URI (GRUU)
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Page 55: Line >> Sip Hotspot
JoinCall Number Set JoinCall Number. Unregister On Boot Whether to enable logout function. Enable MAC Header When opening the registration, are IP package and user agent with MAC. Enable Register MAC When opening the registration, is user agent with MAC. Header BLF Dialog Strict Match Whether to enable accurate matching of BLF sessions. - Page 56 Picture 34 -SIP hotspot Table 11 - SIP hotspot Parameters Parameters Description If your phone is set to “SIP hotspot server”, Device Table will display as Client Device Table which connected to your phone. Device Table If your phone is set to “SIP hotspot client”, Device Table will display as Server Device Table which you can connect to.
- Page 57 Picture 35 - SIP hotspot server configuration Configure SIP hotspot client: To set as a SIP hotspot client, no SIP account needs to be set. The Phone set will automatically obtain and configure a SIP account. On the SIP Hotspot tab page, set Mode to Client. The values of other options are the same as those of the hotspot.
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Page 58: Line >> Dial Plan
Picture 36 - SIP hotspot client configuration As the hotspot server, the default extension number is 0. When the phone is used as the client, the extension number is increased from 1, you can view the extension number through the [SIP Hotspot] page. Call extension number: The hotspot server and the client can dial each other through the extension number. - Page 59 Picture 37 - Dial plan settings Table 12 - Phone dialing methods Parameters Description The user dials the other party's number and then adds the # number Press # to invoke dialing to dial out; The number entered by the user is automatically dialed out when it Dial Fixed Length reaches a fixed length Timeout dial...
- Page 60 Parameters Description There are two types of matching: Full Matching or Prefix Matching. In Full matching, the entire phone number is entered and then mapped per the Dial Peer rules. Dial rule In prefix matching, only part of the number is entered followed by T. The mapping with then take place whenever these digits are dialed.
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Page 61: Line >> Action Plan
Video streaming information;Mcast Address (mcast://IP:port) User Agent Set user agent information Details refer to Fanvil Action Plan 11.10 Line >> Basic Settings Set up the register global configuration. Table 15 - Set the line global configuration on the web page... -
Page 62: Line >> Rtcp-Xr
Parameters Description STUN Settings Server Address Set the STUN server address Server Port Set the STUN server port, default is 3478 Set the STUN binding period which can be used to keep the NAT pinhole Binding Period opened. SIP Waiting Time Set the timeout of STUN binding before sending SIP messages The TLS authentication Upload or delete the TLS certification file used for encrypted SIP... - Page 63 P2P IP Prefix Prefix a point-to-point IP call. Caller Name Priority Change caller ID display priority. Set the device to accept Active URI command from specific IP address. Restrict Active URI Source More details please refer to this link http://www.fanvil.com/Uploads/Temp/download/20180920/5ba3641fe81a 5.pdf.
- Page 64 Configure the Push XML Server, when phone receives request, it will Push XML Server determine whether to display corresponding content on the phone which sent by the specified server or not. Disable this feature, user enter number will open audio channel Enable Pre-Dial automatically.
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Page 65: Phone Settings >> Media Settings
off/on/slow flash/quick flash, the default slow flash. In the talk/dial state, the power lamp state, off is off, on is always red Talk/Dial bright, the default is off. Power lamp status when there is an incoming call, including off/on/slow Ringing flash/quick flash, default flash. -
Page 66: Phone Settings >> Mcast
CNAME user Set CNAME user CNAME host Set CNAME host RTP Settings RTP keep alive Hold the call and send the packet after 30s Alert Info Ring Settings Value Set the value to specify the ring type. Ring Type Type1-Type9 11.14 Phone settings >>... -
Page 67: Phone Settings >> Action
Listened multicast server’s multicast IP address and port. 11.15 Phone settings >> Action Action URL Note! Action urls are used for IPPBX systems to submit phone events. Please refer to Fanvil Action URL for details. http://www.fanvil.com/Uploads/Temp/download/20180920/5ba3641fe81a5.pdf 11.16 Phone settings >> Time/Date The user can configure the time Settings of the phone on this page. -
Page 68: Phone Settings >> Time Plan
Minute End The DST end minute Manual Time Settings You can set your time manually 11.17 Phone Settings >> Time Plan Details refer to Fanvil Time Plan 11.18 Phone settings >> Tone This page allows users to configure a phone prompt. -
Page 69: Phone Settings >> Advanced
You can either select the country area or customize the area. If the area is selected, it will bring out the following information directly. If you choose to customize the area, you can modify the button tone, call back tone and other information. Picture 42 - Tone settings on the web 11.19 Phone settings >>... -
Page 70: Phonebook >> Advanced
Picture 43 - Page screen Settings UI 显示 空闲时间字体 默认标题字体 Softkey 字体 滚动条 警告主题 通知主题 通话字体 Hotel profile Font Standby custom Font 欢迎词 The greeting message will display on the top left corner of the LCD when the device is idle, which is limited to 16 characters. -
Page 71: Call Log
11.21 Call Log The user can browse the complete call record in this page. The call record can be sorted by time. Call number, contact name or line, and the call record can be screened by call record type (incoming call, outgoing call, missed call, forward call). -
Page 72: Security >> Web Filter
Table 22 - Side Key configuration Parameters Description Presence: the Presence is able to view whether the user is online. Note: You cannot subscribe the same number for BLF and Presence at the same time Speed Dial: You can call the number directly which you set. This feature is convenient Memory Key for you to dial the number which you frequently dialed. -
Page 73: Security >> Trust Certificates
Picture 45 - Web Filter Table Adding and removing IP segments are accessible. Configure the starting IP address within the start IP, end the IP address within the end IP, and click [Add] to submit to take effect. A large network segment can be set, or it can be divided into several network segments to add. -
Page 74: Security >> Firewall
You can upload and delete uploaded certificates. Picture 47 - Device certificate setting 11.26 Security >> Firewall Picture 48 - Network firewall Settings The user can set whether to enable the input through this page, output firewall and set the firewall input and output rules. - Page 75 rules. Each rule is assigned an ordinal number, allowing up to 10 for each rule. Considering the complexity of firewall Settings, the following is an example to illustrate: Table 23 - Network Firewall Parameter Description Enable Input Rules Indicates that the input rule application is enabled. Enable Output Rules Indicates that the output rule application is enabled.
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Page 76: Device Log >> Device Log
Picture 50 - Delete firewall rules Select the list you want to delete and click [Delete] to delete the selected list. 11.27 Device Log >> Device Log You can grab the device log, and when you encounter an abnormal problem, you can send the log to the technician to locate the problem. -
Page 77: Trouble Shooting
When the phone is not in normal use, the user can try the following methods to restore normal operation of the phone or collect relevant information and send a problem report to Fanvil technical support mailbox. 12.1 Get Device System Information Users can get information by pressing the [Network] >>... -
Page 78: Network Packets Capture
[Stop] button in the web page when operation finished. The network packets of the device during the period have been dumped to the saved file. Picture 52 - Web capture User may examine the packets with a packet analyzer or send it to Fanvil support mailbox. -
Page 79: Get Log Information
12.6 Get Log Information Log information is helpful when encountering an exception problem. In order to get the log information of the phone, the user can log in the phone web page, open the page [Device log], click the [Start] button, follow the steps of the problem until the problem appears, and then click the [End] button, [Save] to local analysis or send the log to the technician to locate the problem.
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