Wacom Cintiq 12 WX DTZ-1200W Installation Manual & Hardware Manual
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Wacom Cintiq 12 WX DTZ-1200W Installation Manual & Hardware Manual

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Installation Guide & Hardware Manual
Model: DTZ-1200W

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  • Page 1 Installation Guide & Hardware Manual Model: DTZ-1200W...
  • Page 2 Wacom reserves the right to revise this publication without obligation to provide notification of such changes. Wacom does its best to provide current and accurate information in this manual. However, Wacom reserves the right to change any specifications and product configurations at its discretion, without prior notice and without obligation to include such changes in this manual.

  • Page 3: Introduction And Overview

    (LCD) with the control, comfort, and productivity of Wacom’s cordless, battery-free pen technology. This gives you a direct pen-on-screen interface for your computer. The basic components of your Cintiq include a Wacom pen tablet internally mounted behind a TFT color display, and the Wacom Grip Pen.

  • Page 4: Precautions

    Failure to do so could cause the loss of data or damage to your computer. Failure to do so could also void your warranty, in which case Wacom shall have no responsibility to repair or replace the product.

  • Page 5: Usage

    Do not connect or disconnect the video or power cables while Cintiq or your computer are turned on; this may damage the display, converter unit, or computer video card. In this case, Wacom shall have no responsibility to repair or replace the product. Caution This product is for use with a DVI or VGA video card;...
  • Page 6 WEEE symbol shown at the beginning of this note unless this is not feasible because of the size or the function of the product. Wacom products are subject to the Directive 2002/96/EC and therefore you should always collect them separately and bring them to the appropriate collection point in your community or region.

  • Page 7: Table Of Contents

    CONTENTS INTRODUCTION AND OVERVIEW ......... . 1 PRECAUTIONS .
  • Page 8 TROUBLESHOOTING ........... .37 Testing Cintiq .

  • Page 9: Your New Cintiq

    Installation Guide & Hardware Manual Power supply (POW-A102) (this manual) power cable Wacom Pen Tablet Driver CD Accessory set of 4 rubber feet (contains the driver software) (PAS-A063) Note: Some configurations may include additional CDs or DVDs containing application software. To install these applications, review the instructions that came with those CDs or DVDs.

  • Page 10: Cintiq Pen Display Components

    CINTIQ PEN DISPLAY COMPONENTS Your product has many features and components with which you will want to become familiar. FRONT VIEW The display and tablet sensor function as an integrated output and input device. The tablet sensor reports pen coordinates, pressure, tilt, switch, eraser, and other information. Status LED Lights blue when the pen is in the active area of the pen display and the pen tip, eraser, or side switch are pressed.

  • Page 11: Rear View

    REAR VIEW Rotation pivot Power switch Allows rotating the Cintiq. Turns power on or off. See “Rotating the tablet” on (Located on upper edge page 26. of unit.) Security slot Allows easy attachment of a security cable. (Located on upper edge of unit.) Integrated cable Connects to the converter unit.

  • Page 12: Converter Unit

    CONVERTER UNIT The converter unit provides an interface for all video and data signals passing between the Cintiq pen display and your computer. The unit also routes input power from the supply adapter to your pen display. Power plug For power input connection to the power supply adapter. USB-A connector For USB connection to your computer.

  • Page 13: Installation

    Both stages require hardware and software installations and adjustments. Carefully follow ALL instructions. Important: You MUST install the Wacom driver software for correct pen-on-screen functionality. SYSTEM REQUIREMENTS Before installing Cintiq, be sure your computer meets the following minimum system requirements: •...

  • Page 14: Step 1: Display Installation

    STEP 1: DISPLAY INSTALLATION In this step, Cintiq is installed as a display on your system. Important: Never connect or disconnect the video or power cables while your computer or Cintiq are powered on. This can damage the display or video card. 1.

  • Page 15: Display Cabling Diagram

    DISPLAY CABLING DIAGRAM – B – DVI or VGA video card Cintiq Rear panel of computer – C – – A – Power adapter – E – – D – To AC outlet Caution Make sure your video card has a DVI or VGA connector, and that you correctly set the Cintiq DVI/VGA switch for the video connection you are using.
  • Page 16 ..An update driver dialog or Wizard will RIVER PDATE RIVER appear. E) Insert the Wacom Pen Tablet Driver CD. If the Wacom Tablet installation menu displays, close it. Windows 7 and Vista: • Select B ROWSE MY COMPUTER FOR DRIVER SOFTWARE •...
  • Page 17 8. As necessary, configure the display control panel settings for the proper size and color resolution. See the “Product specifications” on page 59 for details about the maximum (native) resolution and other resolution sizes that can be used with Cintiq. The display size and color resolution may be constrained by the capabilities of your video card.

  • Page 18: Step 2: Pen Tablet Installation

    STEP 2: PEN TABLET INSTALLATION In this step, Cintiq is installed as a pen tablet. USB CABLE INSTALLATION 1. First plug the USB cable into the USB connector located on the converter unit. 2. Plug the other end of the cable into an available USB port on your computer or into a USB hub. Next, install the pen tablet software.

  • Page 19: Software Installation

    Save your work and close all open applications. Temporarily disable any virus protection programs. • Insert the Wacom Pen Tablet Driver CD into your computer’s CD-ROM drive. If the software installer menu does not automatically display, double-click on the I icon located on the CD.

  • Page 20: Working With Your Cintiq

    When pressure is applied to the pen tip, the pen simulates a primary mouse button click. The tip click pressure can be adjusted in the Wacom Tablet control panel. By default, the tip function is set to C LICK...

  • Page 21: Basic Pen Operations

    BASIC PEN OPERATIONS Positioning: To position the screen cursor, move the pen slightly above the Cintiq display screen without touching the screen surface. Press the pen tip on the display screen to make a selection. Note: You must calibrate the pen display to correctly align the screen cursor with the pen tip.
  • Page 22 OUBLE LICK lower switch is set to R . Switch functions can be modified or disabled using the Wacom IGHT LICK Tablet control panel. See the electronic Software User’s Manual for details. Drawing with pressure sensitivity: The pen responds to the nuance and inflection of your hand movements, enabling you to create natural-looking pen and brush strokes within applications that support this feature.

  • Page 23: Pen Display Controls

    PEN DISPLAY CONTROLS The customizable ExpressKeys and Touch Strips enable you to improve your workflow in graphics or other applications. While using the pen with your dominant hand, you can simultaneously use your other hand to operate the ExpressKeys or Touch Strip. Touch Strip Slide your finger up or down to zoom, scroll, or issue an assigned keystroke function.

  • Page 24: Using The Expresskeys

    USING THE EXPRESSKEYS As you work with your pen on the display surface, press an ExpressKey to toggle between tools or change tool properties. You can work with the default settings, or choose from any of the other available functions. The default settings were chosen to optimize your workflow in Photoshop and other graphics applications using the following modifier functions: Button 1: C modifier key for Windows.

  • Page 25: Using The Touch Strips

    USING THE TOUCH STRIPS The customizable Touch Strips can be operated in several different ways: • Standard operation: Slide your finger up or down to zoom, scroll, or issue the assigned function. You can do this with your secondary hand while using your primary hand to work with the Grip Pen.

  • Page 26: Setting Up Your Work Area

    • Alternate between different modes of use. Note regarding RSI: Wacom makes no representation, promise or guarantee that Wacom products will cure or prevent, in whole or in part, mouse-induced repetitive stress symptoms, injuries or conditions. Individual results may vary. Always obtain competent medical advice to determine the most appropriate treatment for your specific situation.

  • Page 27: Adjusting Display Incline

    ADJUSTING DISPLAY INCLINE • To open the display stand, locate and slide the stand latch to release the stand. Unfold the stand from the pen display casing. • To close the stand, gently fold the stand back into the closed position until the latch catches the stand.

  • Page 28: Rotating The Tablet

    ROTATING THE TABLET When the pen display stand is in the closed position, the unit can be rotated. As you work, position Cintiq by the main body; it will move on the rotation pivot. ATTACHING THE ACCESSORY FEET If you do not want to use the rotation pivot, you can install the optional rubber feet that came with your product at any time.

  • Page 29: Customizing

    After you master the basics of using your Grip Pen on the Cintiq pen display, you may want to customize the way the pen or pen display works. The Wacom Tablet control panel makes it easy to customize Cintiq and the pen.

  • Page 30: Customization Basics

    This manual describes only the basics of customizing Cintiq. For detailed information see the Software User’s Manual. Open the Wacom Tablet control panel to customize your product. When you open the control panel, an icon for the G is displayed in the T list and the appropriate tabs are displayed.

  • Page 31: Calibrating Cintiq

    See “Adjusting the display” on page 31 and “Adjusting clock and phase (VGA only)” on page 30. Open the Wacom Tablet control panel. If more than one pen display is installed on your system, select the unit your are working with from the T list.

  • Page 32: Adjusting Clock And Phase (Vga Only)

    For optimal display quality, set your video card to the maximum (native) resolution that can be used with Cintiq. See “Product specifications” on page 59 for details. 1. In the Wacom Tablet control panel, select the C tab.

  • Page 33: Adjusting The Display

    ADJUSTING THE DISPLAY FACTORY PRESETS, AUTO-SYNC, AND COLOR CALIBRATION Factory presets: For optimal display quality, set your video card to the maximum (native) resolution that can be used with Cintiq. See the “Product specifications” on page 59 for details. Auto-sync: Cintiq automatically synchronizes to the incoming signal. The auto-sync function sets the horizontal and vertical screen position, as well as clock and phase.

  • Page 34: On Screen Display (Osd) Settings

    ON SCREEN DISPLAY (OSD) SETTINGS The Cintiq OSD function enables you to adjust and optimize a variety of display settings at the touch of a button. Make adjustments using the OSD controls located on the converter unit. 1. M button Press to open the OSD menu and to accept changes you make to the OSD settings.
  • Page 35 The basic process for working with the OSD is as follows: • Press the M button to open the OSD main menu. • Press the up or down buttons to toggle between the main menu icons. Then press the E NTER button to choose the The Main Control icon displays a DVI or VGA identifier,...
  • Page 36 When you open the On Screen Display, the main menu icons are displayed. Main Control. Reset. Provides options (D Returns the display ISPLAY , and parameters of the current MAGE OSITION ) that enable you to mode to their factory default OLOR fine tune your display settings.
  • Page 37 Position menu options (VGA only) are as follows: • . Changes the vertical position of the image. ERTICAL To automatically adjust, use the A option. DJUST • . Changes the horizontal position of the ORIZONTAL image. To automatically adjust, use the A DJUST option.

  • Page 38: Power Saving

    POWER SAVING Cintiq conforms to VESA power saving guidelines. When using Cintiq with a Display Power Management Signaling (DPMS) compliant computer or video card, the display will automatically comply with the below power saving parameters. When these power-saving functions are in effect, the screen display is darker than usual. Computer mode H-sync V-sync...

  • Page 39: Troubleshooting

    TROUBLESHOOTING Most of the time your interactive pen display will work flawlessly. But if you are having trouble, Wacom recommends you do the following: 1. If the Wacom tablet driver failed to load properly, first perform the recommended action in any error message that may appear on your screen.
  • Page 40 See “Testing controls and input tools” on page 39 and “Testing a pen” on page 40 for more information. If you are still having problems, you may have a defective pen or pen display. After testing, use the Wacom Tablet control panel to reconfigure Cintiq for any custom settings you may originally have been using. Troubleshooting...

  • Page 41: Testing Controls And Input Tools

    LOSE Important: Remember that some applications can override and control the ExpressKey functions. Consider closing any open applications except the Wacom Tablet control panel when testing the ExpressKeys. TESTING THE TOUCH STRIPS 1. With the D...

  • Page 42: Testing A Pen

    TESTING A PEN 1. While observing the P column, bring your pen within 5 mm (0.2 inch) of the OINTING EVICE display screen. A value for P , the D , and a D S/N (serial ROXIMITY EVICE EVICE EVICE number) should be displayed.

  • Page 43: Display Troubleshooting

    DISPLAY TROUBLESHOOTING If you encounter problems with the display portion of your Cintiq, see the following tables; your problem may be described here and you can try the solution offered. For more information about color issues, see the documentation that came with your operating system or applications. GENERAL DISPLAY PROBLEMS No display.
  • Page 44 An “invalid mode” message • The input signal frequency is incorrectly set or not compatible briefly appears on your display with Cintiq. Set the refresh rate to a vertical frequency that is screen. compatible with Cintiq. If your video card driver supports adjustment of the horizontal frequency, make sure it is set to a compatible value.

  • Page 45: Vga Problems

    VGA PROBLEMS The display ripples or flickers. • Open the OSD menu, go to the I menu, and select the MAGE option. If necessary, manually adjust the clock DJUST and phase settings. • Verify that the display adapter or video card matches the specifications for Cintiq.

  • Page 46: Pen Tablet Troubleshooting

    Clicking is difficult. Open the Wacom Tablet control panel and go to the P tab. Try using a lighter T The pen selects everything Open the Wacom Tablet control panel and go to the P tab.
  • Page 47 Double-clicking is difficult. Be sure you are quickly tapping the display screen twice in the same place on the pen display active area. Wacom recommends using the side switch to double-click. Open the Wacom Tablet control panel and go to the P tab.
  • Page 48 Make sure the Wacom tablet driver has loaded properly by opening but does not jump to the the Wacom Tablet control panel. If the driver did not load you will pen tip location on the see an error message. If an error message appears, reboot your display screen, and does computer.
  • Page 49 Strips perform a different If you use application-specific settings, be sure you have updated function than what is set in the settings for the correct application. the Wacom Tablet control panel. Troubleshooting Page 47...

  • Page 50: Windows-Specific Problems

    WINDOWS-SPECIFIC PROBLEMS You suspect the Cintiq Use the Wacom Tablet Preference File Utility to work with your preferences may be preferences. Close any open applications. Click the icon and START corrupted, or want to make select A . Then select W...

  • Page 51: Macintosh-Specific Problems

    ROFILER ARDWARE ONTENTS list. A Wacom USB pen display model should be listed. If a pen display model is not listed, check the pen display’s USB cable connection or try plugging the pen display into a different USB port. If this does not help, contact Wacom for Technical Support.
  • Page 52 YSTEM REFERENCES handwriting recognition. 4. Test the Ink function using your Wacom pen display and pen. If this procedure does not resolve your problem with Ink, contact Apple Support for further assistance. Wacom is not the software manufacturer for Ink and we are limited in our abilities to support a third-party software application.

  • Page 53: Technical Support Options

    If you cannot find the answer in this guide, you may find updated information about your problem in the appropriate Read Me file for your platform (located on the Wacom Pen Tablet Driver CD). You can also check the product FAQs (Frequently Asked Questions) on the Wacom web site for your region.

  • Page 54: Obtaining Driver Downloads

    Wacom periodically updates the pen tablet software driver to maintain compatibility with new products. If you are having a compatibility problem between your Cintiq pen display and a new hardware or software product, it may be helpful to download a new Wacom tablet software driver (when available) from the Internet.

  • Page 55: Appendix

    APPENDIX CARING FOR CINTIQ Keep the Grip Pen and your Cintiq LCD screen surface clean. Dust and dirt particles can stick to the pen and cause excessive wear to the display screen surface. Regular cleaning will help to prolong the life of your LCD screen surface and pen.

  • Page 56: Replacing The Pen Tip

    To remove the old nib: To insert a new nib: Clasp it with a Wacom nib extractor, pair of Slide it straight into the barrel of the pen. tweezers, needle-nosed plier, or similar Firmly push the nib until it stops. The new nib instrument and pull the old nib straight out of will slide into the correct position.

  • Page 57: Using A Mounting Fixture

    USING A MOUNTING FIXTURE Cintiq can be attached to any mounting fixture conforming to the VESA 75 standard. This requires four M4 Regular screws (4 mm diameter with 0.7 mm pitch) with a clearance depth of no more than 6 mm. Exceeding the screw length may result in damage to the display.

  • Page 58: Pen And Digital Ink Capabilities In Windows

    Journal simulates a physical notebook, but with the advantages of digital note taking. You can choose from a variety of pen, marker, and highlighter tools, plus an eraser that is easily activated by the eraser end of your Wacom pen. Journal also includes a powerful search engine that can even locate your handwritten content.

  • Page 59: About The Windows Tablet Pc Input Panel

    ABOUT THE WINDOWS TABLET PC INPUT PANEL The Windows 7 or Vista Tablet PC Input Panel enables you to use handwriting or an on-screen keyboard to directly enter text with your Wacom pen. There are a number of ways to launch the Input Panel: •...

  • Page 60: Uninstalling Cintiq

    Follow the appropriate procedure below to remove the Wacom tablet software and Cintiq pen display from your system. Important: When you remove the Wacom tablet software from your system, your Wacom tablet will no longer operate with full tablet functionality but will continue to function as a mouse device.

  • Page 61: Product Specifications

    PRODUCT SPECIFICATIONS CINTIQ 12WX (MODEL DTZ-1200W) GENERAL SPECIFICATIONS Dimensions (W x D x H) 405.2 x 269.7 x 17 mm (15.96 x 10.63 x 0.67 in), excluding rotation pivot Weight 1.8 kg (3.96 lb) Input voltage 12 VDC Power management VESA DPMS Power consumption 29W maximum...

  • Page 62: Display

    Each LCD panel is produced under very stringent quality standards. Production techniques cannot guarantee an absolutely perfect TFT display. Wacom does not allow any pixel to be always white or always black. A small number of pixels are allowed to show a wrong color for some parts of the color spectrum.

  • Page 63: Pen Tablet

    PEN TABLET Reading technology Electromagnetic resonance technology Active area 261.1 x 163.2 mm (10.3 x 6.4 in) Resolution 0.005 mm/point (5080 lpi) Accuracy ±0.5 mm (±0.02 in), center Edge area 1 (20 mm wide from edge of display area) to be ±2.0 mm (±0.08 in) Edge area 2 (3 mm wide from edge of display area) to be ±4.0 mm (±0.16 in)

  • Page 64: Accessories

    ACCESSORIES Airbrush. A true digital airbrush incorporating a pressure-sensitive tip and eraser, tilt sensitivity, and a fingerwheel that provides an additional degree of control over the application of digital paint. This tool also ZP-400E includes a programmable side switch. 6D Art Pen. This pen provides rotation sensing technology with a unique chisel-shaped nib that emulates brushes, markers, and calligraphic pens.

  • Page 65: Product Information

    To learn more about your interactive pen display and how to take full advantage of the many pen and digital inking features in Microsoft Windows 7 and Vista, visit the Wacom web site for your region: USA, Canada, Central and South America http://www.wacom.com/productinfo...

  • Page 66: Radio And Television Interference

    The equipment described in this manual generates, uses, and can radiate radio-frequency energy. If it is not installed and used properly – that is, in strict accordance with Wacom instructions – it may cause interference with radio and television reception.

  • Page 67: Industry Canada (Canada Only)

    • IEC 62301:2005 1Ed. Based on the results of these tests, Wacom declares that the above mentioned device conforms to the EMC Directive 2004/108/EC. The device must be installed and operated always in strict accordance to the instructions given in this manual.

  • Page 68: Warranty (Worldwide, Except For Europe, Africa And Middle East)

    Wacom will pay for return shipping by United Parcel Service or by an equivalent service as chosen by Wacom.

  • Page 69: Warranty Service In The U.s.a. And Canada

    Wacom repair center. In all other respects the terms of the warranty as set forth above apply to such sales.

  • Page 70: Licence Warranty Conditions (Europe, Africa And Middle East)

    WACOM Europe GmbH ("WACOM"). This software is an integral component of the product and is also held on the associated data carrier. The software of WACOM and the associated rights of use are not included with the purchase of this product from your retailer. WACOM grants you-the user-the right to use the software exclusively in accordance with the conditions stipulated in this licence agreement.

  • Page 71: Limited Warranty

    WACOM, nor for damages arising from wilful or grossly negligent behaviour on the part of WACOM, from damages leading to loss of life, personal injury or sickness or in the case of binding legal provisions.
  • Page 72 The jurisdiction agreement shall also apply for customers who do not have a general place of jurisdiction in Germany. The jurisdiction agreement shall not apply if, due to legal provisions, a different sole place of jurisdiction must be established for the case. Furthermore, WACOM is authorised to file a lawsuit against the headquarters of the customer.

  • Page 73: Cintiq Exchange Policy (Europe, Africa And Middle East)

    Wacom Europe GmbH headquarters within 7 days after delivery of the exchange unit. In any case you can send in your defective Cintiq to any Wacom office for repair, either directly or through your dealer or distributor, however the fast exchange program is only available as described above.
  • Page 74 This page intentionally left blank. Appendix Page 72...
  • Page 75 2-8 South Street Rydalmere CPF Bishan Building #06-08 NSW 2116 Australia Singapore 579838 Telephone: +61.2.9422.6700 Telephone: +65.6258.8640 Fax: +61.2.9420.2272 Fax: +65.6258.8697 WACOM TAIWAN INFORMATION CO., LTD. Suite 605, 6th floor, No. 205 Tun-Hwa North Road Taipiei, 105 Taiwan Telephone: +886.2.2712.2675 Fax: +886.2.2712.9789...
  • Page 76 Installation Guide & Hardware Manual Wacom Co., Ltd. UE-0387 (B)

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