Acer TravelMate 620 Service Manual
  1. Manuals
  2. Brands
  3. Acer Manuals
  4. Laptop
  5. TravelMate 620 Series
  6. Service manual

Acer TravelMate 620 Service Manual

Hide thumbs Also See for TravelMate 620:
Table of Contents

Advertisement

Quick Links

Download this manual See also: User Manual
TravelMate 620
Service Guide
Service guide files and updates are available
on the AIPG/CSD web; for more information,
please refer to
http://csd.acer.com.tw
PART NO.: 91.42S01.001
PRINTED IN TAIWAN

Advertisement

Table of Contents
loading

Related Manuals for Acer TravelMate 620

Summary of Contents for Acer TravelMate 620

  • Page 1 TravelMate 620 Service Guide Service guide files and updates are available on the AIPG/CSD web; for more information, please refer to http://csd.acer.com.tw PART NO.: 91.42S01.001 PRINTED IN TAIWAN...

  • Page 2: Revision History

    Revision History Please refer to the table below for the updates made on TravelMate 620 service guide. Date Chapter Updates...
  • Page 3 Copyright Copyright © 2001 by Acer Incorporated. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without the prior written permission of Acer Incorporated.
  • Page 4 Conventions The following conventions are used in this manual: Screen messages NOTE WARNING CAUTION IMPORTANT Denotes actual messages that appear on screen. Gives bits and pieces of additional information related to the current topic. Alerts you to any damage that might result from doing or not doing specific actions.
  • Page 5 DIFFERENT part number code to those given in the FRU list of this printed Service Guide. You MUST use the list provided by your regional Acer office to order FRU parts for repair and service of customer machines.

  • Page 7: Table Of Contents

    Chapter 1 System Specifications Features ............1 System Block Diagram .
  • Page 8 Table of Contents Removing the PCMCIA Socket ........57 Removing the Modem Power Cable .

  • Page 9: System Specifications

    System Specifications Features This computer was designed with the user in mind. Here are just a few of its many features: Performance ® Intel Mobile Pentium technology support 64-bit memory bus Modular bay (removable CD or DVD drive) External USB floppy drive High-capacity, Enhanced-IDE hard disk Li-Ion main battery pack Power management system with ACPI (Advanced Configuration Power Interface)
  • Page 10 Expansion One type II CardBus PC Card slot One SmartBus slot Upgradeable memory Removable drives EasyPort port replicator Keyboard and Pointing Device 84-/85-key Windows keyboard Ergonomically-centered touchpad pointing device with scroll function I/O Ports One type II CardBus PC Card slot(s) One RJ-45 jack for Ethernet One RJ-11 phone jack One DC-in jack (AC adapter)

  • Page 11: System Block Diagram

    System Block Diagram CLK. GEN. ICS 950806 SO-DIMM*2 Primary EIDE Modular Bay CDROM (FDD) USB X2 (Bluetooth) RF CONN. MIC. INT. SPKR OP AMP AC’97 CODEC APA2020 LINE OUT Chapter 1 Mobile CPU Tualatin HOST BUS Almador-M MEM BUS GMCH version: A5 HUB I/F CMOS...

  • Page 12: Board Layout

    Board Layout Top View Debug Board Connector USB Port Mini PCI Connector HDD Connector IEEE 1394 Port Replicator Line-in Port TRI Choke Microphone in port LCD Cover Switch Connector LED/Inverter Board Connector CPU Socket FAN Connector SW2 setting Chapter 1...
  • Page 13 Lin-out Port Parallel Port LCD FPC Connector Port Replicator FAN Connector PS/2 Port USB Port DC-in Port Chapter 1 Touchpad Connector Keyboard Connector RTC Battery Connector External CD/DVD-ROM Module Connector Speaker Connector Speaker Connector To main board connector Cardbus Connector Cardbus/SmartCard socket...

  • Page 14: Bottom View

    Bottom View Modem Connector Modem board socket RF Module Connector DIMM socket 2 DIMM socket 1 Modem Connector Chapter 1...

  • Page 15: Outlook View

    Outlook View A general introduction of ports allow you to connect peripheral devices, as you would with a desktop PC. Front View Icon Chapter 1 Item Display screen Also called LCD (liquid-crystal display), diplays computer output. Touchpad Touch-sensitive pointing device which functions like a computer mouse.

  • Page 16: Left Panel

    Left Panel Icon Hard Disk Bay USB port Smart Card slot Smart Card Eject button PC Card slot PC Card Eject buttons Battery bay Video capture kit slot Item Description Houses the computer’s removable hard disk (secured by a screw). Connect to Universal Serial Bus devices (e.g., USB mouse, USB camera).

  • Page 17: Right Panel

    Right Panel Item Video capture kit slot AcerMedia drive bay AcerMedia indicator Eject button Emergency eject slot Power switch Security keylock Chapter 1 Description Accepts the video capture kit option on the right side of the computer. Houses a removable media drive module. Lights up when the AcerMedia drive is active.

  • Page 18: Rear Panel

    Rear Panel Icon Item Power jack Connects to an AC adapter USB ports (two) Connect to Universal Serial Bus devices (e.g., USB mouse, USB camera). PS/2 port Connects to any PS/2-compatible device (e.g., PS/2 mouse). External display port Connects to a display device (e.g., external monitor, LCD projector) and displays up to 64K colors at 1280x1024 resolution.

  • Page 19: Bottom Panel

    Bottom Panel Icon AcerMedia bay Battery bay Hard disk bay Battery release latch Memory compartment Mini docking connector Connects to DockMate V mini docking AcerMedia bay release latch Chapter 1 Item Description Houses an AcerMedia drive module. Houses the computer’s battery pack. Houses the computer’s hard disk (secured by a screw).

  • Page 20: Indicators

    Indicators The computer has seven easy-to-read status icons on the right of the display screen. The Power and Sleep status icons are visible even when you close the display cover so you can see the status of the computer while the cover is closed. Icon Function Wireless...

  • Page 21: Lock Keys

    Lock Keys The keyboard has three lock keys which you can toggle on and off. Lock Key Caps Lock When Caps Lock is on, all alphabetic characters typed are in uppercase. Num Lock When Num Lock is on, the embedded keypad is in (Fn-F11) numeric mode.
  • Page 22 Embedded Numeric Keypad The embedded numeric keypad functions like a desktop numeric keypad. It is indicated by small characters located on the upper right corner of the keycaps. To simplify the keyboard legend, cursor-control key symbols are not printed on the keys. Desired Access Number keys on embedded Type numbers in a normal...

  • Page 23: Windows Keys

    Windows Keys The keyboard has two keys that perform Windows-specific functions. Icon Windows logo Application Chapter 1 Description Start button. Combinations with this key perform shortcut functions. Below are a few examples: + Tab (Activates next taskbar button) + E (Explores My Computer) + F (Finds Document) + M (Minimizes All) Shift + + M (Undoes Minimize All)

  • Page 24: Hot Keys

    Hot Keys The computer employs hot keys or key combinations to access most of the computer’s controls like screen contrast and brightness, volume output and the BIOS Utility. To activate hot keys, press and hold the Fn key before pressing the other key in the hot key combination. Hot Key Icon Fn-F1...
  • Page 25 Hot Key Icon Function Description Fn-down Volume down Decreases the speaker volume. Chapter 1...

  • Page 26: Launch Keys

    Launch Keys Located at the top of the keyboard are five buttons. These buttons are called launch keys. They are designated as P1, P2, P3, Mail button and Web browser button. By default, buttons P1and P2 are users programmable. The mail button is used to launch the mail application. The LED of the mail button will flash when the user has received an incoming email.

  • Page 27: Touchpad

    Touchpad The built-in touchpad is a PS/2-compatible pointing device that senses movement on its surface. This means the cursor responds as you move your finger on the surface of the touchpad. The central location on the palmrest provides optimum comfort and support. NOTE: When using an external USB or serial mouse, you can press Fn + are using an external PS/2 mouse, the touchpad is automatically disabled.

  • Page 28: Hardware Specifications And Configurations

    Specification Intel Pentium III 1/1.066/1.133 GHz processor with 512KB L2 on-die Cache Micro-FCPGA package 1.40V/1.15V 1.25V Specification Acer V 3.3 Flash ROM 512KB 32-pin TSOP ACPI 1.0b, APM 1.2, PC Card 95, SM BIOS 2.3, EPP/IEEE 1284, ECP/ IEEE 1284 1.7 & 1.9, IrDA, PCI 2.2, PnP 1.0a, DMI 2.0, PS/2 keyboard and...
  • Page 29 Memory Combinations Slot 1 0 MB 64 MB 0 MB 64 MB 128 MB 64 MB 128 MB 128 MB 256 MB 64 MB 256 MB 128 MB 256 MB Above table lists some system memory configurations. You may combine DIMMs with various capacities to form other combinations.
  • Page 30 Floppy Disk Drive Interface Item Vendor & model name Floppy Disk Specifications Media recognition Sectors/track Tracks Data transfer rate (Kbit/s) Rotational speed (RPM) Read/write heads Encoding method Power Requirement Input Voltage (V) Hard Disk Drive Interface Item Vendor & Model Name Capacity (MB) Bytes per sector Data heads...
  • Page 31 DVD-ROM Interface Item Applicable disc format Loading mechanism Power Requirement Input Voltage Audio Interface Item Audio Controller Audio onboard or optional Mono or Stereo Resolution Compatibility Mixed sound source Voice channel Sampling rate Internal microphone Internal speaker / Quantity Supports PnP DMA channel Supports PnP IRQ Video Interface Item...
  • Page 32 Video Resolutions Mode (for both LCD and CRT) Resolution (256 colors) 640x480 720x480 800x600 848x480 1024x768 1152x864 1280x1024 1400x1050 1600x1200 Parallel Port Item Parallel port controller Number of parallel port Location Connector type Parallel port function control Supports ECP/EPP Optional ECP DMA channel (in BIOS Setup) Optional parallel port I/O address (in BIOS Setup)
  • Page 33 USB Port Item USB Compliancy Level OHCI Number of USB port Location Serial port function control IrDA Port Item IrDA FIR port controller Number of IrDA FIR port Location IrDA FIR port function control IrDA FIR port (in BIOS Setup) IrDA FIR port IRQ (in BIOS Setup) ECP DMA channel (in BIOS Setup)
  • Page 34 Keyboard Item Windows 95 keys Internal & external keyboard work simultaneously Battery Item Vendor & model name Battery Type Pack capacity Cell voltage Number of battery cell Package configuration Package voltage DC-AC LCD Inverter Item Vendor & model Ambit T621124.00 730 name Input voltage (V) 7.3 (min.)
  • Page 35 Item Electrical Specification Supply voltage for LCD display (V) Supply voltage for LCD backlight (Vrms) AC Adapter Item Vendor & model name Input Requirements Maximum input current (A, @90Vac, full load) Nominal frequency (Hz) Frequency variation range (Hz) Nominal voltages (Vrms) Inrush current Efficiency Output Ratings (CV mode)
  • Page 36 Power Management Power Saving Mode Standby Mode Waiting time specified by the System Standby value or the operating system elapses without any system activity. When the computer is about to enter Hibernation mode (e.g., during a battery-low condition), but the Hibernation file is invalid or not present.
  • Page 37 Mechanical Specification Item Dimensions Weight I/O Ports Drive Bays Material Indicators Switch Memory Address Map Memory Address 00100000h-000F0000h 000F0000h-000E0000h 000E0000h-000C0000h 000C0000h-000A0000h 000A0000h-00000000h I/O Address Map I/O Address 000-00F 020-021 040-043 060, 064 040B 070-071 080-08F 0A0-0A1 0C0-0DF 0F0-0FF 120-13F 180-18F 170-177 1F0-1F7 220-22F...
  • Page 38 I/O Address Map I/O Address 3BC-3BE 3B0-3BB 3C0-3DF 3F0h-3F7 3E8-3EF 3F0-3F7 3F8-3FF 480-48F, 4D6 4D0-4D1 CF8-CFF IRQ Assignment Map Interrupt Channel IRQ0 IRQ1 IRQ2 IRQ3 IRQ4 IRQ5 IRQ6 IRQ7 IRQ8 IRQ9 IRQ10 IRQ11 IRQ12 IRQ13 IRQ14 IRQ15 DMA Channel Assignment DMA Channel DRQ0 DRQ1...

  • Page 39: System Utilities

    System Utilities BIOS Setup Utility The BIOS Setup Utility is a hardware configuration program built into your computer’s BIOS (Basic Input/ Output System). Your computer is already properly configured and optimized, and you do not need to run this utility. However, if you encounter configuration problems, you may need to run Setup.

  • Page 40: System Information

    System Information The System Information screen displays a summary of your computer hardware information. NOTE: The screen above is a sample and may not reflect the actual data on your computer. “X” may refer to a series of numbers and/or characters. The following table describes the information in this screen.

  • Page 41: Basic System Settings

    Basic System Settings The Basic System Settings screen allows you to set the system date and time. The following table describes the parameters in this screen. Parameter Date Sets the system date. Time Sets the system time. Chapter 2 Description DDD MMM DD, YYYY (day-of-the-week month day, year) HH:MM:SS (hour:minute:second)

  • Page 42: Startup Configuration

    Startup Configuration The Startup Configuration screen contains parameter values that define how your computer behaves on system startup. The following table describes the parameters in this screen. Settings in boldface are the default and suggested parameter settings. Chapter 2...
  • Page 43 The following table describes the parameters in this screen. Settings in boldface are the default and suggested parameter settings Parameter Boot Display CPU Serial Number Screen Expansion Resume on LAN/Modem Access When enabled, the computer will wake up from sleep Hotkey Beep Fast Boot Boot from LAN...

  • Page 44: Onboard Device Configuration

    Onboard Device Configuration The parameters in this screen are for advanced users only. You do not need to change the values in this screen because these values are already optimized. The Onboard Device Configuration screen assigns resources to basic computer communication hardware. The following table describes the parameters in this screen.

  • Page 45: System Security

    System Security The System Security screen contains parameters that help safeguard and protect your computer from unauthorized use. The following table describes the parameters in this screen. Settings in boldface are the default and suggested parameter settings. Parameter Setup Password When set, this password protects the computer and the BIOS Utility from unauthorized entry.
  • Page 46 Setting a Password Follow these steps: Use the cursor up/down keys to highlight a Password parameter (Setup, Power-on or Hard Disk) and press the key. The password box appears: Type a password. The password may consist of up to eight characters (A-Z, a-z, 0-9). IMPORTANT:Be very careful when typing your password because the characters do not appear on the screen.

  • Page 47: Load Default Settings

    You have three chances to enter a password. If you successfully entered the password, the system starts Windows. If you fail to enter the password correctly after three tries, the system hangs. To change a password, follow the same steps used to set a password. To remove a password, follow the same steps used to set a password, except type nothing in the password boxes.

  • Page 48: Bios Flash Utility

    NOTE: This program contains a readme.txt file. This readme.txt file will introduce on how to use IFlash utility. System Utility Diskette This utility diskette is for the Acer TravelMate 740 notebook machine. You can find the utility in Service CD kit. It provides the following functions: Panel ID Utility Thermal &...

  • Page 49: Running Pqa Diagnostics Program

    Running PQA Diagnostics Program Press to move around the main menu. Press are Diag, Result, SysInfo, Option and Exit. The Diag option lets you select testing items and times. The following screen appears when you select Diag from the main menu. One Test performs a single test and Manual checks the selected test items in sequence.
  • Page 50 The screen below appears if you select Multi Test. Specify the desired number of tests and press After you specify the number of tests to perform, the screen shows a list of test items (see below). Move the highlight bar from one item to another. Press Space to enable or disable the item. Press view the available options of each selected item.

  • Page 51: Machine Disassembly And Replacement

    Machine Disassembly and Replacement This chapter contains step-by-step procedures on how to disassemble the notebook computer for maintenance and troubleshooting. To disassemble the computer, you need the following tools: Wrist grounding strap and conductive mat for preventing electrostatic discharge Flat screw driver Phillips screw driver Tweezers Plastic Poker...

  • Page 52: General Information

    General Information Before You Begin Before proceeding with the disassembly procedure, make sure that you do the following: Turn off the power to the system and all peripherals. Unplug the AC adapter and all power and signal cables from the system. Remove the battery pack.

  • Page 53: Disassembly Procedure Flowchart

    Disassembly Procedure Flowchart The flowchart on the succeeding page gives you a graphic representation on the entire disassembly sequence and instructs you on the components that need to be removed during servicing. For example, if you want to remove the system board, you must first remove the keyboard, then disassemble the inside assembly frame in that order.
  • Page 54 Keyboard RTC battery Heatsink Plate CPU Fansink Upper Case Touchpad Frame Touchpad Screw List Item Description Screw M2 X L4 (Black) Screw M2.5 X L6 (Black) Screw M2.5 X L8 ((Black) Screw M2.5 X L3.5 (Black) Screw M2 X L5 (Black) Screw M2.5 X L10 (Black) Screw M2 X L3 (Silver) Main Unit...

  • Page 55: Removing The Battery Pack

    Removing the Battery Pack Push the battery release button inward. Slide the battery pack out from the main unit. Chapter 3...

  • Page 56: Removing The External Dimm Module

    Removing the External DIMM Module Remove the 2 screws of the DIMM cover, then remove the DIMM cover from the lower case. Push out the latches on either side of the DIMM socket and remove the DIMM memory. Chapter 3...

  • Page 57: Removing The External Modem Combo Card

    Removing the External Modem Combo Card Remove the 2 screws of the DIMM cover and remove the DIMM cover from the lower case. Remove the 2 screws on the modem board and remove the modem board from the main board. Disconnect the modem power cable from the modem board.

  • Page 58: Removing The Cd-Rom/Dvd-Rom Module

    Removing the CD-ROM/DVD-ROM Module Push the CD-ROM module release button inward. Slide the CD-ROM module out from the main unit. Chapter 3...

  • Page 59: Removing The Hard Disk Drive Module

    Removing the Hard Disk Drive Module Remove the screw of the hard disk cover, then remove the HDD cover. Pull the plastic tag to remove the HDD module. Chapter 3...

  • Page 60: Disassembling The Main Unit

    Disassembling the Main Unit Removing the Middle Cover First, release the 2 screws on the rear of the unit. Pry up the middle cover from both sides, then remove it from the main unit. Removing the Keyboard See “Removing the Middle Cover” on page 52 Remove the 2 screws from the rear of the unit as shown, then poke the 3 guide pins downward to release the keyboard.

  • Page 61: Removing The Lcd Module

    Remove the keyboard. Removing the LCD Module See “Removing the Middle Cover” on page 52 See “Removing the Keyboard” on page 52 Remove the two screws as shown. Disconnect the LED/inverter cable and the LCD coaxial cable from the main board. Release the two screws on the main unit and the 4 screws as shown.

  • Page 62: Removing The Touchpad Module

    Removing the TouchPad Module Snap off the touchpad frame from the upper case carefully. Remove the touchpad button and the scroll key from the upper case. Disconnect the cable from the touchpad board. Remove the touchpad board from the upper case. Removing the CPU See “Removing the Middle Cover”...

  • Page 63: Removing The Rtc

    Remove the CPU fan sink. Loose up the CPU secure knot. Remove the CPU. Removing the RTC See “Removing the Middle Cover” on page 52 See “Removing the Keyboard” on page 52 Disconnect the RTC connector from the mainboard. Chapter 3...

  • Page 64: Separating The Lower Case From The Upper Case

    Remove the RTC battery. Separating the Lower Case from the Upper Case See “Removing the Middle Cover” on page 52 See “Removing the Keyboard” on page 52 Disconnect the touchpad cable from the main board. Disconnect the cover switch cable and the microphone cable from the main board. Release the six screws from the bottom of the main unit as shown below.

  • Page 65: Removing The System Board

    Remove the upper case from the main unit gently. Removing the System Board See “Removing the Middle Cover” on page 52 See “Removing the Keyboard” on page 52 See “Removing the CPU” on page 54 See “Separating the Lower Case from the Upper Case” on page 56 Remove the 2 screws on the main board as shown below.

  • Page 66: Removing The Modem Power Cable

    Detach the PCMCIA socket from the main board. Removing the Modem Power Cable See “Removing the Middle Cover” on page 52 See “Removing the Keyboard” on page 52 See “Removing the CPU” on page 54 See “Separating the Lower Case from the Upper Case” on page 56 See “Removing the System Board”...

  • Page 67: Disassembling The Lcd Module

    Disassembling the LCD Module Removing the LCD Bezel See “Removing the Middle Cover” on page 52 See “Removing the Keyboard” on page 52 See “Removing the LCD Module” on page 53 Remove the 4 screw caps from the LCD module. Remove the 4 screws from the LCD module.

  • Page 68: Removing The Lcd Bracket

    Disconnect the inverter cable from the inverter. Removing the LCD Bracket See “Removing the Middle Cover” on page 52 See “Removing the Keyboard” on page 52 See “Removing the LCD Module” on page 53 See “Removing the LCD Bezel” on page 59 Release the 4 screws as shown below.
  • Page 69 Remove the left and right LCD brackets. Chapter 3...
  • Page 70 Chapter 3...

  • Page 71: Troubleshooting

    Troubleshooting Use the following procedure as a guide for computer problems. NOTE: The diagnostic tests are intended to test only Acer products. Non-Acer products, prototype cards, or modified options can give false errors and invalid system responses. Obtain the failing symptoms in as much detail as possible.

  • Page 72: System Check Procedures

    System Check Procedures External Diskette Drive Check Do the following to isolate the problem to a controller, driver, or diskette. A write-enabled, diagnostic diskette is required. NOTE: Make sure that the diskette does not have more than one label attached to it. Multiple labels can cause damage to the drive or cause the drive to fail.

  • Page 73: Keyboard Or Auxiliary Input Device Check

    Keyboard or Auxiliary Input Device Check Remove the external keyboard if the internal keyboard is to be tested. If the internal keyboard does not work or an unexpected character appears, make sure that the flexible cable extending from the keyboard is correctly seated in the connector on the system board. If the keyboard cable connection is correct, run the Keyboard Test.
  • Page 74 Check the Power Adapter Unplug the power adapter cable from the computer and measure the output voltage at the plug of the power adapter cable. See the following figure If the voltage is not correct, replace the power adapter. If the voltage is within the range, do the following: Replace the System board.

  • Page 75: Touchpad Check

    Check the Battery Pack To check the battery pack, do the following: From Software: Check out the Power Management in control Panel In Power Meter, confirm that if the parameters shown in the screen for Current Power Source and Total Battery Power Remaining are correct.

  • Page 76: Power-On Self-Test (Post) Error Message

    Power-On Self-Test (POST) Error Message The POST error message index lists the error message and their possible causes. The most likely cause is listed first. NOTE: Perform the FRU replacement or actions in the sequence shown in FRU/Action column, if the FRU replacement does not solve the problem, put the original part back in the computer.

  • Page 77: Index Of Error Messages

    Index of Error Messages Error Code List Error Codes <No error code> <No error code> Error Message List Error Messages Failure Fixed Disk Stuck Key Keyboard error Keyboard Controller Failed Keyboard locked - Unlock key switch Monitor type does not match CMOS - Run Setup Run “Load Default Settings” in BIOS Setup Utility. Shadow RAM Failed at offset: nnnn System RAM Failed at offset: nnnn Extended RAM Failed at offset: nnnn...
  • Page 78 Error Message List Error Messages Real time clock error Previous boot incomplete - Default configuration used Memory size found by POST differed from CMOS Diskette drive A error Incorrect Drive A type - run SETUP System cache error - Cache disabled CPU ID: DMA Test Failed Software NMI Failed...
  • Page 79 Error Message List No beep Error Messages No beep, power-on indicator turns off and LCD is blank. No beep, power-on indicator turns on and LCD is blank. No beep, power-on indicator turns on and LCD is blank. But you can see POST on an external CRT.

  • Page 80: Index Of Symptom-To-Fru Error Message

    Index of Symptom-to-FRU Error Message LCD-Related Symptoms Symptom / Error LCD backlight doesn't work LCD is too dark LCD brightness cannot be adjusted LCD contrast cannot be adjusted Unreadable LCD screen Missing pels in characters Abnormal screen Wrong color displayed LCD has extra horizontal or vertical lines displayed.
  • Page 81 PCMCIA-Related Symptoms Symptom / Error System cannot detect the PC Card (PCMCIA) PCMCIA slot pin is damaged. Memory-Related Symptoms Symptom / Error Memory count (size) appears different from actual size. Speaker-Related Symptoms Symptom / Error In Windows, multimedia programs, no sound comes from the computer.
  • Page 82 Power Management-Related Symptoms Symptom / Error System hangs intermittently. Peripheral-Related Symptoms Symptom / Error System configuration does not match the installed devices. External display does not work correctly. USB does not work correctly Print problems. Serial or parallel port device problems. Keyboard/Touchpad-Related Symptoms Symptom / Error Keyboard (one or more keys) does not work.

  • Page 83: Intermittent Problems

    Intermittent Problems Intermittent system hang problems can be caused by a variety of reasons that have nothing to do with a hardware defect, such as: cosmic radiation, electrostatic discharge, or software errors. FRU replacement should be considered only when a recurring problem exists. When analyzing an intermittent problem, do the following: Run the advanced diagnostic test for the system board in loop mode at least 10 times.

  • Page 84: Undetermined Problems

    System Check” on page 65): Power-off the computer. Visually check them for damage. If any problems are found, replace the FRU. Remove or disconnect all of the following devices: Non-Acer devices Printer, mouse, and other external devices Battery pack Hard disk drive...

  • Page 85: Index Of Aflash Bios Error Message

    Index of AFlash BIOS Error Message Error Message Hardware Error VPD Checksum Error BIOS Update Program Error System Error Without AC adapter Battery Low Chapter 4 Action in Sequence See “System Diagnostic Diskette” on page 40 Reboot the system and then retest with this diskette. Turn off the power and restart the system.

  • Page 86: Index Of Pqa Diagnostic Error Code Message

    Index of PQA Diagnostic Error Code Message Error Code 16XXX 01XXX 02XXX 03XXX 04XXX 05XXX 06XXX 07XXX 08XXX 09XXX 10XXX 11XXX 12XXX Message Backup battery error CPU or main board error Memory error Keyboard error Video error Parallel Port error Serial port or main board error Diskette drive error Hard disk error...

  • Page 87: Jumper And Connector Locations

    Chapter 5 Jumper and Connector Locations Top View Chapter 5...

  • Page 88: Sw2 Settings

    PCB 01207-SC CN17 Cardbus Socket CN15 FAN Connector Line-in Port Parallel Port VGA Port USB Port CN14 USB Port LCD FPC Connector CN11 Microphone in Port CN20 Keyboard Connector CN22 External CD/DVD-ROM Module Connector CN23 Battery Connector SW2 Settings Switch 1 Switch 2 IEEE 1394 RJ45/11...

  • Page 89: Bottom View

    Bottom View RF Module Connector CN25 Modem Connector CN26 Modem Connector CN27 Modem board socket Chapter 5 DIMM Socket 2 DIMM socket 1...
  • Page 90 Chapter 5...

  • Page 91: Fru (Field Replaceable Unit) List

    DIFFERENT part number code from those given in the FRU list of this printed Service Guide. You MUST use the local FRU list provided by your regional Acer office to order FRU parts for repair and service of customer machines.

  • Page 92: Exploded Diagram

    Exploded Diagram Chapter 6...
  • Page 93 Picture CPU/Processor Memory HDD/ Hard Disk Drive CD-ROM Module Heatsink Keyboard Chapter 6 Partname CPU TUALA 1.0GMHZ 512K INTEL MEMORY DIMM 128MB LCD 13.3” LG/LP133X8-A2AC HDD MODULE 10G IBM/ IC25N010ATDA04 HDD 10G IBM/IC25N010ATDA04 CD-ROM MODULE 24X MITSUMI/ SR243TT530 CD-ROM 24X MITSUMI/SR243T HEATSINK MODULE W/ FAN W/ SCREW KEYBOARD NSK-A6002 TAIWAN...
  • Page 94 Picture Cables Main board Boards Partname INVERTER CABLE LCD COAX CABLE 13.3” SPEAKER CABLE RIGHT W/ SPEAKER SPEAKER CABLE LEFT POWER SWITCH CABLE MODEM CABLE COVER SWITCH CABLE TOUCH PAD CABLE MICROPHONE CABLE POWER CORD 125V MAINBOARD TM530 W/ MODEM INVERTER 14.1”...
  • Page 95 Picture Battery Case/Cover/Bracket Assembly Chapter 6 Partname MODEM BOARD AMBIT/T60M283.00 CD-ROM BOARD RTC BATTERY 3V BATTERY LCD BRACKET RIGHT 13.3” LCD BRACKET LEFT 13.3” LCD BEZEL 13.3” Description MODEM MDC AMBIT/T60M283.00 3A T2-610 CD-ROM BOARD BTY COIN 3V CR2032WKA2 210MAH SSY BATT PACK LI 2000MAH BRACKET RIGHT LCD 13.3”...
  • Page 96 Picture Partname LCD PANEL 13.3” LCD HINGE PACK 13.3” HDD COVER DIMM COVER I/O CHASIS UPPER CASE MIDDLE COVER TOUCHPAD COVER LOWER CASE CD-ROM CASE HDD BRACKET Description ASSEMBLY LCD PANEL 13.3” HINGE PACK 13.3” TM350 ASSY HDD COVER ASSY DIMM COVER REDSTART ASSY I/O CHASSIS ASSY U-CASE COVER MIDDLE...
  • Page 97 Picture Miscellaneous Pointing Device Main board Components Screws Chapter 6 Partname SCREW MYLAR CAMERA RUBBER PLATE NAME TOUCHPAD INTF CHIP 30 PIN CHARGE CTRL UCTRL CHIP EEPROM DEV CHIP GMCH BGA CHIP I/O CHIP VCH BGA CHIP TV O/P CHIP 64 PIN 1394 CTRL CLOCK GEN I/O CTRL...
  • Page 98 Picture Partname SCREW SCREW SCREW Description SCREW SRW M2.5*8L B/ZN NYLOK 700 SCREW CPU SET FINE M2.5 REDSTART Chapter 6...

  • Page 99: Appendix A Model Definition And Configuration

    Model Definition and Configuration Model Number Definitions Model Number 620TE 13.3” TFT 620TX 14.1” TFT 620TXV 14.1” TFT 620TLR 15.0” TFT Appendix A Memory Tualatin 1 G 64MB Tualatin 1.066G 128MB Tualatin 1.133G 128MB Tualatin 1.2 G 128MB Appendix A Combo Battery 20GB...
  • Page 100 Appendix A...

  • Page 101: Appendix B Test Compatible Components

    Appendix B Test Compatible Components This computer’s compatibility is tested and verified by Acer’s internal testing department. All of its system functions are tested under Windows 2000 and Windows XP environment. Refer to the following lists for components, adapter cards, and peripherals which have passed these tests.

  • Page 102: Microsoft Windows 2000 Professional Environment Test

    IBM US English KBD (PS/AT Style) 92G7454/92G7454 Microsoft Natural KBD USB e06401comb Acer 101 keyboard 6311 Logitech USB Wheel Mouse M-BB4B Acer Aspire USB mouse (USB) M-UB48 Logitech PS Style Mouse M-S34 Microsoft Intelli Mouse USB x03-46340 Logitech Serial Mouse...
  • Page 103 Best Data USB 56K V.90 Modem Speakerphone USB10032323 Panasonic USB Speaker EAB-MPC57 AIWA Multimedia Digital Speaker System (USB) SC-UC78 Microsoft Sidewinder Precision Pro (USB) 326-00069 Acer USB Video Capture Kit DVC-V6 Intel Digital Camera Adaptec SlimSCSI APA-1460B NewMedia BUS Toaster PCMCIA to SCSI...

  • Page 104: Microsoft Windows Xp Environment Test

    IBM US English KBD (PS/AT Style) 92G7454/92G7454 Microsoft Natural KBD USB e06401comb Acer 101 keyboard 6311 Logitech USB Wheel Mouse M-BB4B Acer Aspire USB mouse (USB) M-UB48 Logitech PS Style Mouse M-S34 Microsoft Intelli Mouse USB x03-46340 Logitech Serial Mouse...
  • Page 105 Best Data USB 56K V.90 Modem Speakerphone USB10032323 Panasonic USB Speaker EAB-MPC57 AIWA Multimedia Digital Speaker System (USB) SC-UC78 Microsoft Sidewinder Precision Pro (USB) 326-00069 Acer USB Video Capture Kit DVC-V6 Intel Digital Camera Adaptec SlimSCSI APA-1460B NewMedia BUS Toaster PCMCIA to SCSI...
  • Page 106 Appendix B...

  • Page 107: Appendix C Online Support Information

    This section describes online technical support services available to help you repair your Acer Systems. If you are a distributor, dealer, ASP or TPM, please refer your technical queries to your local Acer branch office. Acer Branch Offices and Regional Business Units may access our website. However some information sources will require a user i.d.
  • Page 108 Appendix C...

  • Page 109: Index

    AC Adapter ACPI 1.0a AFLASH Utility APM 1.2 22, 24 Audio Battery Battery Pack battery pack charging indicator BIOS package password control ROM size ROM type vendor Version BIOS Setup Utility BIOS Supports protocol 31–39 BIOS Utility Basic System Settings Load Default Settings Navigating Onboard Device Configuration...
  • Page 110 Environmental Requirements Error Symptom-to-Spare Part Index External CD-ROM Drive Check External Diskette Drive Check Features Flash Utility Floppy Disk Drive Interface FRU (Field Replaceable Unit) List 21, 24 Hard disk removing the Hard Disk Standby Mode Hardware Specifications and Configurations 21, 24 Hibernation Mode Hibernation mode...
  • Page 111 Parallel Port parallel port setting in BIOS Utility Password Setting Hard Disk Password Power-On Password Setup Password 11, 19, 24 PC Card PCMCIA PCMCIA Socket Removing Pentium III Power Management Power System Check Battery Pack Power Adapter Processor Removing Screw List Second Level Cache Serial Port speakers...
  • Page 112 Index...

Table of Contents