BT BT3110 Quick Setup And User Manual page 42

Help
Interference, noise or poor
speech quality
This may be due to several factors.
Please try the following tests in
order:
• Ensure that your main base is not
placed close to any electrical or
metal appliances.
• If you have a broadband service,
on most broadband lines, an adsl
filter is required. Please try the
phone with adsl filters installed in all
the sockets that are in use. Please go
to bt.custhelp.com/app/answers
for instructions on installing adsl
filters, or call 0800 111 4567.
• If your phone is already attached
to the filter, it may be that the filter
is faulty. Please try another filter
• If the line cord is not connected
to the telephone master socket
(usually the one nearest to the front
door), test it in the master socket
without any adapters, filters,
splitters or extension cables. If the
problem clears there may be a
problem with your internal wiring
between the telephone sockets it
may be that the adapter, filter,
splitter or the extension cable the
phone was connected to is faulty.
• Try testing your telephone on a
telephone line in a different property
42
(e.g a neighbour's or a friend's line).
This will help verify whether the
phone or line is at fault.
Phone doesn't seem to get a
very good range
Conditions such as the construction
of the building in which the base/
handset is placed including the wall
material and thickness of walls can
affect the range. Please ensure that:
• your main base is not placed close
to any electrical or metal appliances.
• the distance between the base
and handset is obscured by as few
walls as possible.
• try placing your base in another
location of the property
Handset continually displays
'Searching' on the screen
If the handset displays 'Searching'
on the screen, this indicates that the
handset has lost its link with the
base. Please try the following tests
in order:
• Confirm that the power lead has
not been inadvertently disconnected
from the base.
• Ensure that the handset batteries
are correctly installed and are fully
charged.