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We prefer you utilize the Customer Satisfaction
Procedure before you resort to AUTO LINE, but yolu
may contact the BBB at any time. The BBB will attempt
to resolve
the
complaint serving as an intermediary,
If
this mediation is unsuccessful, an informal hearing will
be scheduled where eligible customers may present their
case to an impartial third-party arbitrator.
The arbitrator will make a decision which
you
may
accept or reject. If you accept the decision, GM will be
bound by that decision. The entire dispute res'olution
proceldure should ordinarily take about 40 days from the
time you file a claim
until a dc-rision is made.
Some state laws may require you to use this program
before filing a claim with a state-run arbitration program
or in the
courts.
For further information, contact
the
BBB at 1-800-955-5100 or the Pontiac Customer
Assistance Center at 1 -800-PM-CARES.
Warranty Information
Your vehicle comes with a separate warranty booklet
that contains detailed warranty information,
REPORTING SAFETY DEFECTS
TO THE UNITED STATES
GOVERNMENT
If
you believe that
your
vehicle has a defect which could
cause a crash or could cause injury or death, you should
immediately inform the National Highway Traffic
Safety Administration (NHTSA), in addition to
notifying General Motors.
If NHTSA receives similar complaints, it may open an
investigation, and if it finds that a safety defect exists in
a group of
vehicles,
it may
order a recall and remedy
campaign. However, NHTSA cannot become involved
in individual problems between you, your dealer or
General Motors.
To contact NHTSA, you may either call the Auto Safety
Hotline toll-free at 1-800-424-9393 (or 366-0123 in
the Washington, D.C. area) or write to:
NHTSA, U.S. Department of Transportation
Washington, D.C. 20590
You can also obtain other info'rmation about motor
vehicle safety from the Hotline.
8-10
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