Lenovo ThinkPad A475 User Manual
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Lenovo ThinkPad A475 User Manual

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  • Page 1 A475 User Guide...
  • Page 2 Note: Before using this information and the product it supports, be sure to read and understand the following: • Safety, Warranty, and Setup Guide • “Important safety information” on page v The latest Safety, Warranty, and Setup Guide and the Regulatory Notice are available on the Lenovo Support Web site at: http://www.lenovo.com/support First Edition (September 2017) ©...

  • Page 3: Table Of Contents

    Operating environment ... . Chapter 4. Accessibility, ergonomic, Lenovo programs ....and maintenance information ..47 Accessing Lenovo programs .
  • Page 4 Wireless-WAN problem ..Calling Lenovo ... . . 130 Bluetooth problem ... .
  • Page 5 Japan notice for ac power cord ..138 Hazardous Substances (RoHS) Lenovo product service information for Directive ....143 Taiwan .
  • Page 6 A475 User Guide...

  • Page 7: Important Safety Information

    • Avoid keeping your hands, your lap, or any other part of your body in contact with a hot section of the computer for any extended time. • Periodically take hands from using the keyboard by lifting your hands from the palm rest. © Copyright Lenovo 2017...
  • Page 8 Protect yourself from the heat generated by the ac power adapter. When the ac power adapter is connected to an electrical outlet and your computer, it generates heat. Extended contact with your body, even through clothing, may cause a skin burn.

  • Page 9: Conditions That Require Immediate Action

    In the unlikely event that you notice any of the following conditions, or if you have any safety concerns with your product, stop using the product and unplug it from the power source and telecommunication lines until you can speak to the Customer Support Center for further guidance. © Copyright Lenovo 2017...

  • Page 10: Service And Upgrades

    Replacement parts approved for customer installation are referred to as Customer Replaceable Units, or CRUs. Lenovo provides documentation with instructions when it is appropriate for customers to install options or replace CRUs. You must closely follow all instructions when installing or replacing parts.

  • Page 11: Power Cords And Power Adapters

    Never overload these devices. If power strips are used, the load should not exceed the power strip input rating. Consult an electrician for more information if you have questions about power loads, power requirements, and input ratings. © Copyright Lenovo 2017...

  • Page 12: Plugs And Outlets

    Plugs and outlets DANGER If a receptacle (power outlet) that you intend to use with your computer equipment appears to be damaged or corroded, do not use the outlet until it is replaced by a qualified electrician. Do not bend or modify the plug. If the plug is damaged, contact the manufacturer to obtain a replacement.

  • Page 13: External Devices

    Batteries supplied by Lenovo for use with your product have been tested for compatibility and should only be replaced with approved parts. A battery other than the one specified by Lenovo, or a disassembled or modified battery is not covered by the warranty.

  • Page 14: Notice For Built-In Rechargeable Battery

    Lenovo-authorized repair facility or technician. Only recharge the battery strictly according to instructions included in the product documentation. The Lenovo-authorized repair facilities or technicians recycle Lenovo batteries according to local laws and regulations. Notice for non-rechargeable coin-cell battery DANGER If the coin-cell battery is incorrectly replaced, there is danger of an explosion.

  • Page 15: Heat And Product Ventilation

    • Do not restrict or block any ventilation openings. • Do not operate your computer inside furniture, as this might increase the risk of overheating. • Airflow temperatures into the computer should not exceed 35°C (95°F). xiii © Copyright Lenovo 2017...

  • Page 16: Electrical Current Safety Information

    Electrical current safety information DANGER Electric current from power, telephone, and communication cables is hazardous. To avoid a shock hazard: • Do not use your computer during a lightning storm. • Do not connect or disconnect any cables or perform installation, maintenance, or reconfiguration of this product during an electrical storm.

  • Page 17: Liquid Crystal Display (Lcd) Notice

    2 can be dangerous due to excessive sound pressure levels. If your Lenovo computer came with headphones or earphones in the package, as a set, the combination of the headphones or earphones and the computer already complies with the specifications of EN 50332-1. If different headphones or earphones are used, ensure that they comply with EN 50332-1 (Clause 6.5...

  • Page 18: Glass Parts Notice

    Glass parts notice CAUTION: Some parts of your product may be made of glass. This glass could break if the product is dropped on a hard surface or receives a substantial impact. If glass breaks, do not touch or attempt to remove it. Stop using your product until the glass is replaced by trained service personnel.

  • Page 19: Chapter 1. Product Overview

    The camera enables you to take pictures or hold a video conference. For more information, see “Using the camera” on page 31. ® ThinkPad pointing device TrackPoint pointing stick TrackPoint buttons Trackpad Your computer is equipped with the Lenovo-unique ThinkPad pointing device. For more information, see “ThinkPad pointing device overview” on page 20. © Copyright Lenovo 2017...

  • Page 20: Left-Side View

    Power button You can press the power button to turn on the computer or put the computer into sleep mode. To turn off the computer, do the following: ® • For Windows 7: Open the Start menu and click Shut down. •...

  • Page 21: Right-Side View

    The USB-C connector on your computer supports the USB Type-C™ standard. With an appropriate USB-C cable connected, you can use the connector to transfer data, charge your device, or connect your computer to external displays. Lenovo provides various USB-C accessories to help you expand your computer functionality. For more information, go to: http://www.lenovo.com/essentials Note: When the battery power is below 10%, the USB-C accessories connected to the USB-C connector might not work correctly.
  • Page 22 • For Windows 7: Start the Power Manager program, click the Global Power Settings tab, and then follow the instructions on the screen to make your preferred setting. • For Windows 10: Start the Lenovo Companion program, click Hardware Settings ➙ POWER, and then follow the instructions on the screen to make your preferred setting.

  • Page 23: Bottom View

    Bottom view Removable battery Docking-station connector Speakers Keyboard drainage holes Emergency-reset hole Micro-SIM-card slot (available on some models) Removable battery You can use the computer with battery power whenever ac power is unavailable. Docking-station connector You can connect the computer to a supported docking station to extend the computer capabilities. Speakers Your computer is equipped with a pair of stereo speakers.
  • Page 24 Note: Depending on the model, your computer might look different from the following illustrations. Camera status indicator When this indicator is on, the camera is in use. System status indicators The indicator in the ThinkPad logo on the computer lid and the indicator in the power button show the system status of your computer.

  • Page 25: Important Product Information Labels

    • Labels for the Windows operating systems Machine type and model label When you contact Lenovo for help, the machine type and model information helps the technicians to identify your computer and provide faster service. The following illustration shows where to find the label that contains the machine type and model information of your computer.

  • Page 26: Fcc Id And Ic Certification Number

    Lenovo. Note: Do not remove or replace a preinstalled wireless module by yourself. For replacement, you must contact Lenovo service first. Lenovo is not responsible for any damage caused by unauthorized replacement. • For a user-installable wireless WAN module, this label directs you to consult this user guide for the actual FCC ID and IC certification number.

  • Page 27: Labels For The Windows Operating Systems

    Note: For the user-installable wireless module, ensure that you use only a Lenovo-authorized wireless module for the computer. Otherwise, an error message will be displayed and the computer will beep when you turn on the computer. Labels for the Windows operating systems...

  • Page 28: Computer Features

    https://www.microsoft.com/en-us/howtotell/default.aspx Unlike Windows 7 products, there are no external, visual indicators of the Product ID or Windows version for which the computer is licensed. Instead, the Product ID is recorded in the computer firmware. Whenever a Windows 10 product is installed, the installation program checks the computer firmware for a valid, matching Product ID to complete the activation.

  • Page 29: Computer Specifications

    • Micro-SIM-card slot (inside the battery compartment) (available on some models) • One USB-C connector • Smart-card slot (available on some models) • Three USB 3.0 connectors Security features • Fingerprint reader (available on some models) • Security-lock slot • Security chip Wireless features •...

  • Page 30: Lenovo Programs

    3. If you still do not find the program in the program list, search for the program in the search box. Note: If you are using the Windows 7 operating system, some Lenovo programs are ready to be installed. You cannot find these programs through the above methods unless you have installed them first. To install these Lenovo programs, start the Lenovo PC Experience program, click Lenovo Tools, and then follow the instructions on the screen.
  • Page 31 • Configure hardware settings. • Create and manage your Lenovo ID. This app is filled with exclusive Lenovo content to help you learn more about what you can do with your Lenovo computer. Lenovo PC Experience This program helps you work easily and securely by providing easy access to various programs.
  • Page 32 Lenovo Solution Center This program enables you to troubleshoot and resolve computer problems. It combines diagnostic tests, system information collection, security status, and (Windows 7) support information, along with hints and tips for optimal system performance. Mobile Broadband Connect This program enables you to connect the computer to the mobile broadband network through a supported wireless-WAN card.

  • Page 33: Chapter 2. Using Your Computer

    This chapter provides information to help you use the various features provided by your computer. Registering your computer When you register your computer, information is entered into a database, which enables Lenovo to contact you if there is a recall or other severe problem. In addition, some locations offer extended privileges and services to registered users.

  • Page 34: Getting Help About The Windows Operating System

    How do I use battery power more effectively when I am on the go? • To conserve power, or to suspend operation without exiting programs or saving files, see “Power-saving modes” on page 27. • To achieve the best balance between performance and power saving, create and apply an appropriate power plan.
  • Page 35 • Your computer screen might look different from the following illustrations. • Depending on the program you use, some gestures might not be available. The following table introduces some frequently used gestures. Touch gesture (touch models Description only) Touch: Tap. Mouse action: Click.

  • Page 36: Using The Special Keys

    Touch gesture (touch models Description only) Touch: Swipe in from the right edge. Mouse action: Click the action center icon in the Windows notification area. Function: Open the action center to see your notifications and quick actions. Note: The gesture is supported only on the Windows 10 operating system. Touch: Swipe in from the left edge.
  • Page 37 Windows logo key Press the Windows logo key to open the Start menu. For information about using the Windows logo key with other keys, see the help information system of the Windows operating system. Fn key and function keys You can configure the Fn key and function keys in the Keyboard Properties window by doing the following: 1.

  • Page 38: Using The Thinkpad Pointing Device

    • Fn+Spacebar: If your computer supports keyboard backlight, press Fn+Spacebar to switch between the different keyboard backlight status (off, low, or high). Note: If your computer is installed with the Lenovo Companion 4.0 or later version, there are four modes for the keyboard backlight: Off, Low, High, and Auto.

  • Page 39: Using The Trackpoint Pointing Device

    The ThinkPad pointing device consists of the following devices: TrackPoint pointing device Trackpad Note: Depending on the model, your TrackPoint pointing device and the trackpad might look different from the illustration in this topic. By default, both the TrackPoint pointing device and the trackpad are active with the touch gestures enabled. To change the settings, see “Customizing the ThinkPad pointing device”...

  • Page 40: Using The Trackpad

    To use the TrackPoint pointing device, see the following instructions: Note: Place your hands in the typing position and use your index finger or middle finger to apply pressure to the pointing-stick nonslip cap. Use either thumb to press the left-click button or right-click button. •...

  • Page 41: Using The Trackpad Touch Gestures

    To use the trackpad, see the following instructions: • Point Slide one finger across the surface of the trackpad to move the pointer accordingly. • Left-click Press the left-click zone to select or open an item. You also can tap anywhere on the surface of the trackpad with one finger to perform the left-click action. •...

  • Page 42: Customizing The Thinkpad Pointing Device

    • Some gestures are only available when you are using certain apps. • Depending on the model, the trackpad on your computer might look different from the illustrations in this topic. Two-finger tap Tap anywhere on the trackpad Tap anywhere on the trackpad with with one finger to select or open two fingers to display a shortcut an item.

  • Page 43: Power Management

    • Ensure that you use a cap with grooves as shown in the following illustration. • Depending on the model, your keyboard might look different from the illustration in this topic. Power management This section provides information about how to use ac power and battery power to achieve the best balance between performance and power management.
  • Page 44 To enable the battery alarm, do the following: 1. Start the Power Manager program. See “Accessing Lenovo programs” on page 12. 2. Click the Global Power Settings tab. 3. For Low battery alarm or Critically low battery alarm, set the percentage of the power level and set the action.

  • Page 45: Managing The Battery Power

    – The percentage of power remaining is low. – The battery has not been used for a long time. Maximizing the battery life To maximize the life of the battery, do the following: • Use the battery until the charge is depleted. •...

  • Page 46: Cabled Ethernet Connections

    To enable the wake-up function, do the following: 1. Open Control Panel, view Control Panel by Category, and then click System and Security. 2. Click Administrative Tools. 3. Double-click Task Scheduler. If you are prompted for an administrator password or confirmation, type the password or provide confirmation.

  • Page 47: Using The Wireless-Wan Connection

    The computer automatically connects to an available and remembered wireless network when the location changes. If the available wireless network is secured, provide the password as required. For more information, see the Windows help information system. Tips on using the wireless-LAN feature To achieve the best connection, use the following guidelines: •...

  • Page 48: Using The Airplane Mode

    • Connecting peripheral devices to a computer • Transferring data between hand-held devices and a personal computer • Remotely controlling and communicating with devices such as mobile phones Depending on the model, your computer might support the Bluetooth feature. To transfer data through the Bluetooth feature, do the following: Note: It is not recommended to use the wireless feature (the 802.11 standards) of your computer simultaneously with a Bluetooth option.

  • Page 49: Using The Camera

    – Open the Start menu and then click Lenovo Companion ➙ Hardware Settings ➙ Display, Camera & Audio/Media. Locate the Camera section and then follow the instructions on the screen to configure the camera settings.
  • Page 50 Supported smart card type You can use smart cards for authentication, data storage, and application processing. Within large organizations, you might also use smart cards for strong security authentication of single sign-on (SSO). The smart-card reader on your computer only supports the smart card of the following specifications: •...

  • Page 51: Using An External Display

    • Before removing a card, stop the card first. Otherwise, data on the card might get corrupted or lost. • While transferring data to or from a media card or a smart card, do not put your computer into sleep or hibernation mode before the data transfer is completed;...

  • Page 52: Traveling With Your Computer

    Do one of the following: – Open the Start menu, and then click Settings ➙ Devices ➙ Connected devices ➙ Add a device. – Click the action center icon in the Windows notification area. Click Connect. Select the wireless display and follow the instructions on the screen. For more information, see the Windows help information system.
  • Page 53 If you are traveling to another country or region, you might want to consider an appropriate ac power adapter for the country or region to which you are traveling. To purchase travel accessories, go to: http://www3.lenovo.com/us/en/accessories-and-upgrades/c/ACCESSORY?menu-id=Accessories_Upgrades Chapter 2 Using your computer...
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  • Page 55: Chapter 3. Enhancing Your Computer

    This chapter provides instructions on how to use hardware devices to expand your computer capabilities. Finding ThinkPad options If you want to expand the capabilities of your computer, Lenovo has a number of hardware accessories and upgrades to meet your needs. Options include memory modules, storage devices, network cards, port replicators or docking stations, batteries, power adapters, keyboards, mice, and more.
  • Page 56 Always On USB 2.0 connector: Connect USB-compatible devices or charge some mobile digital devices and smartphones. USB 2.0 connectors USB 3.0 connector Connect USB-compatible devices, such as a USB keyboard, a USB mouse, a USB storage device, or a USB printer.
  • Page 57 Eject button: Press the eject button to eject the computer from the docking station. Adjuster: Use the adjuster as a guide to align the computer with the docking station. Docking station connector: Connect the docking station to the computer. System lock: Use the system lock to lock or unlock the eject button. •...
  • Page 58 To connect a DVI monitor, do the following: 1. Turn off the computer. 2. Connect the DVI monitor to the DVI connector. Then connect the monitor to an electrical outlet. 3. Turn on the DVI monitor and then the computer. VGA connector: Connect the computer to a VGA-compatible video device, such as a VGA monitor.
  • Page 59 Always On USB 2.0 connector: Connect USB-compatible devices or charge some mobile digital devices and smartphones. USB 2.0 connectors USB 3.0 connectors Connect USB-compatible devices, such as a USB keyboard, a USB mouse, a USB storage device, or a USB printer.

  • Page 60: Attaching A Docking Station To Your Computer

    Attaching a docking station to your computer Attention: When the computer is attached to a docking station, do not pick up the assembly by taking hold of the computer only. Always hold the whole assembly. Otherwise the docking station might drop down. To attach the docking station to your computer, do the following: Note: The ThinkPad Basic Dock does not have the system lock.

  • Page 61: Detaching A Docking Station From Your Computer

    Detaching a docking station from your computer Attention: When the computer is attached to a docking station, do not pick up the assembly by taking hold of the computer only. Always hold the whole assembly. Otherwise the docking station might drop down. To detach the docking station from your computer, do the following: Note: The ThinkPad Basic Dock does not have the system lock.
  • Page 62 – ThinkPad Pro Dock – ThinkPad Ultra Dock • For the ThinkPad Ultra Dock, a maximum of three displays (including your computer display) can work at the same time. As a result, if you connect three external displays to the ThinkPad Ultra Dock, the display connected to the VGA connector will not work when your computer display is on.
  • Page 63 – When the computer display is on: Chapter 3 Enhancing your computer...
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  • Page 65: Chapter 4. Accessibility, Ergonomic, And Maintenance Information

    This chapter provides information about accessibility, ergonomic, and cleaning and maintenance. Accessibility information Lenovo is committed to providing users who have hearing, vision, and mobility limitations with greater access to information and technology. This section provides information about the ways these users can get the most out of their computer experience.
  • Page 66 If you prefer to type or enter data into your computer using a mouse, joystick, or other pointing device instead of a physical keyboard, you can use On-Screen Keyboard. On-Screen Keyboard displays a visual keyboard with all the standard keys. You can select keys using the mouse or another pointing device, or you can tap to select the keys if your computer supports multi-touch screen.

  • Page 67: Ergonomic Information

    Your computer provides industry-standard connectors that enable you to connect assistive devices. Documentation in accessible formats Lenovo provides electronic documentation in accessible formats, such as properly tagged PDF files or HyperText Markup Language (HTML) files. Lenovo electronic documentation is developed to ensure that visually impaired users can read the documentation through a screen reader.

  • Page 68: Cleaning And Maintenance

    You can find some of these options at http:// . Explore www3.lenovo.com/us/en/accessories-and-upgrades/c/ACCESSORY?menu-id=Accessories_Upgrades your options for docking solutions and external products that provide the adjustability and features that you want. Questions about vision? The visual display screens of ThinkPad notebook computers are designed to meet the highest standards.
  • Page 69 Basic maintenance tips Here are some basic points about keeping your computer functioning properly: • Store packing materials safely out of the reach of children to prevent the risk of suffocation from plastic bags. • Keep your computer away from magnets, activated cellular phones, electrical appliances, or speakers (more than 13 cm or 5 inches).
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  • Page 71: Chapter 5. Security

    The following two types of hard disk passwords can help protect the information stored on the storage drive: • User hard disk password © Copyright Lenovo 2017...

  • Page 72: Setting, Changing, Or Removing A Password

    Lenovo cannot reset your passwords or recover data from the storage drive. You must take your computer to a Lenovo reseller or a marketing representative to have the storage drive replaced. Proof of purchase is required, and a fee will be charged for parts and service.

  • Page 73: Hard Disk Security

    Hard disk security To protect the computer from unauthorized security attacks, refer to the following tips to enhance security: • Set a power-on password as well as a hard disk password. For security, a longer password is recommended. • The hard disk drive built into your computer can be protected by UEFI BIOS. To provide reliable security, use the security chip and a security program with the Trusted Platform Module (TPM) management feature.

  • Page 74: Using The Fingerprint Reader

    • For Windows 7 1. Start the fingerprint program. For instructions on how to start the fingerprint program, see “Accessing Lenovo programs” on page 12. 2. Enter the Windows password as required. 3. Follow the instructions on the screen to finish the enrollment.
  • Page 75 Lenovo-authorized servicer or a marketing representative to have the password canceled. If you forget your hard disk password, Lenovo cannot reset your password or recover data from the storage drive. You must take your computer to a Lenovo-authorized servicer or a marketing representative to have the storage drive replaced.

  • Page 76: Deleting Data From Your Storage Drive

    • Move the data to the Recycle Bin, and then empty the Recycle Bin. • Format your storage drive, using the software to initialize it. • Use the recovery program provided by Lenovo to bring the storage drive back to the factory default settings.

  • Page 77: Using Firewalls

    Protecting data against viruses Lenovo provides a full version of antivirus software on your computer with a free 30-day subscription. After 30 days, you must renew the license to continue receiving the antivirus software updates. For more information about your antivirus software, see the help system of your antivirus software.
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  • Page 79: Chapter 6. Advanced Configuration

    7. Press F10 to save the settings and exit the ThinkPad Setup program. 8. Connect an external DVD drive to the computer, insert the Windows 7 operating system installation DVD into the drive, and then restart the computer. © Copyright Lenovo 2017...

  • Page 80: Installing The Windows 10 Operating System

    Microsoft Knowledge Base home page at http://support.microsoft.com/ 12. Install the registry patches, for example, the Enabling Wake on LAN from Standby for ENERGY STAR patch. To download and install the registry patches, go to the Lenovo Support Web site at http:// www.lenovo.com/support Note: After installing the operating system, do not change the initial UEFI/Legacy Boot setting in the ThinkPad Setup program.

  • Page 81: Installing Device Drivers

    This action might eliminate the driver as the potential cause of a problem. Getting the latest drivers from the Web site You can download and install updated device drivers from the Lenovo Support Web site by doing the following: 1. Go to http://www.lenovo.com/support...

  • Page 82: Using The Thinkpad Setup Program

    • Critical updates (Windows 7 and Windows 10) • Critical and recommended updates (Windows 7) For more information about how to use System Update or Lenovo Companion, see the help system of the program. Using the ThinkPad Setup program The ThinkPad Setup program enables you to select the preferred settings for your computer through configuring the BIOS.

  • Page 83: Changing The Startup Sequence

    • The computer must be engaged in the Preboot eXecution Environment (PXE). • A network-management program must be installed on the computer of the network administrator. For instructions on how to update the UEFI BIOS, go to http://www.lenovo.com/support Chapter 6 Advanced configuration...

  • Page 84: Bios Menu

    BIOS menu This topic introduces the following BIOS menus of your computer: • Main menu • Config menu • Date/Time menu • Security menu • Startup menu • Restart menu Note: Depending on the model and operating system, the menu items and the default value might change without notice.
  • Page 85 • MAC address Pass Through Values: Disabled, Enabled Description: The MAC address for the LENOVO USB Dock will be changed to the Internal MAC address. If you select Disabled, the MAC address for the LENOVO USB Dock will remain the original MAC address. If you select Enabled, the MAC address for the LENOVO USB Dock will be changed to the Internal MAC address.
  • Page 86 Values: Disabled, Enabled Description: This option is supported only when Always On USB is enabled. Select Enabled to charge devices through the Always On USB connector even when the computer is in hibernation mode, or powered off and in battery operation. Keyboard/Mouse •...
  • Page 87 Power • AMD PowerNow!™ technology Values: Disabled, Enabled Description: Select the mode of AMD PowerNow! technology at runtime. – Mode for AC Values: Maximum Performance, Battery Optimized Description: Maximum Performance: Always the highest speed – Mode for Battery Values: Maximum Performance, Battery Optimized Description: Battery Optimized: Always the lowest speed •...
  • Page 88 Date/Time menu Note: The BIOS menu items might change without notice. Depending on the model, the default value might vary. • System Date Descriptions: Set or change the date of the system. • System Time Descriptions: Set or change the time of the system. Security menu Note: The BIOS menu items might change without notice.
  • Page 89 Descriptions: Set a power-on password to protect the computer from unauthorized access. For more information, see “Passwords introduction” on page 53. • Hard Disk x Password Values: Disabled, Enabled Descriptions: Set a hard disk password to prevent unauthorized users from accessing data on the internal storage drive.
  • Page 90 • Security Chip (for TPM 1.2) Values: Active, Inactive, Disabled Descriptions: If you select Active, the security chip is functional. If you select Inactive, the Security Chip is visible, but not functional. If you select Disabled, the Security Chip is hidden and the security chip is not functional.
  • Page 91 Virtualization • AMD-V(TM) Technology Values: Disabled, Enabled Descriptions: If you select Enabled, a VMM can utilize the additional hardware capabilities provided by AMD Virtualization™ technology. I/O Port Access Descriptions: Use this submenu to enable or disable the following hardware features: •...
  • Page 92 Descriptions: Specify the system operating mode. • Secure Boot Mode Values: Standard Mode, Custom Mode Descriptions: Specify the Secure Boot mode. • Reset to Setup Mode Descriptions: Use this option to clear the current platform key and reset Platform Mode to Setup Mode. •...

  • Page 93: Using System Management

    Values: Yes, No Description: Compatibility Support Module (CSM) is required for starting the legacy operating system. If you select UEFI only, CSM Support is selectable. For Both or Legacy Only mode, CSM Support is not selectable. • Boot Mode Values: Quick, Diagnostics Descriptions: Define which screen is displayed during the POST, the logo screen or the text message screen.
  • Page 94 Once the computer is configured and operational, you can manage it by using the software and the manageability features that are already integrated into the client computer and the network. Desktop Management Interface The UEFI BIOS of your computer supports an interface called System Management BIOS (SMBIOS) Reference Specification, version 2.8 or later.
  • Page 95 Defining a Network Boot sequence When the computer wakes on LAN, the computer boots from the device as specified on the Network Boot menu, and then follow the boot order list on the Boot menu. To define a Network Boot sequence, do the following: 1.
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  • Page 97: Chapter 7. Troubleshooting Computer Problems

    UEFI BIOS when needed. • Keep up to date for device drivers on other non-Lenovo hardware. Before updating device drivers, read the device driver information release notes for compatibility or known issues.

  • Page 98: Troubleshooting

    • If you are unable to isolate and repair the problem yourself after running Lenovo Solution Center, save and print the log files created by the program. You need the log files when you speak to a Lenovo technical support representative.

  • Page 99: Spills On The Keyboard

    Solution: Do the following: 1. Press and hold the power button until the computer turns off. If you cannot turn off the computer by pressing the power button, reset the computer by inserting a straightened paper clip into the emergency-reset hole in the bottom of the computer. After the computer is turned off, restart the computer by pressing the power button.
  • Page 100 Solution: Checksum of the Security settings in the EFI Variable is not correct. Enter ThinkPad Setup to check security settings, press F10, and then press Enter to restart the system. If you still have a problem, have the computer serviced. •...

  • Page 101: Beep Errors

    Firmware Interface Specification. If the user selects “No”, all data will be kept, but the operating system or programs will not be able to create, modify, or delete data in the storage. If this error happens at a service center, Lenovo authorized service personnel will clean up the non-volatile system UEFI variable storage using the preceding solution.

  • Page 102: Memory Module Problems

    Error codes Solutions 0001: Reset error (platform reset not de-asserted) 1. Remove all power resources (the ac power adapter, removable battery, and coin-cell battery). If your computer has a built-in battery, reset the computer by inserting a straightened paper clip into the emergency-reset hole.

  • Page 103: Ethernet Problems

    5. Run diagnostic programs. See “Diagnosing problems” on page 79. Ethernet problems • Problem: My computer cannot connect to the network. Solution: Ensure that: – The cable is installed correctly. The network cable must be securely connected both to the Ethernet connector of your computer and to the RJ45 connector of the hub.

  • Page 104: Wireless-Lan Problem

    Wireless-LAN problem Problem: I cannot connect to the network using the built-in wireless network card. Solution: Ensure that: • The Airplane mode is off. • Your wireless-LAN driver is the latest version. • Your computer is within the range of a wireless access point. •...

  • Page 105: Keyboard Problems

    Note: If the Fn and function keys tab is not displayed, connect your computer to the Internet. Then download and install the ThinkPad Hotkey Features program from the Lenovo Support Web site. For more information, see “Installing device drivers” on page 63.
  • Page 106 LCD turn-off timer or the blank timer by doing the following: 1. Start the Power Manager program. See “Accessing Lenovo programs” on page 12. 2. Click the Power plan tab, and then select Maximum Performance from the predefined power plans.
  • Page 107 3. If your computer is in sleep mode, press Fn to resume the computer from sleep mode. 4. If the problem persists, follow the solution for the following problem. • Problem: The screen is unreadable or distorted. Solution: Ensure that: –...

  • Page 108: External Monitor Problems

    External monitor problems • Problem: The external monitor is blank. Solution: To bring up the image, press the display-mode switching key and select the monitor you want. If the problem persists, do the following: 1. Connect the external monitor to another computer to ensure that it works. 2.

  • Page 109: Audio Problems

    Solution: Change the resolution and the color depth to lower settings for the primary display. See “Using an external display” on page 33. • Problem: Display switching does not work. Solution: If you use the Extend desktop function, disable it, and change the display output location. If a DVD movie or a video clip is playing, stop the playback, close the program, and then change the display output location.

  • Page 110: Fingerprint Reader Problems

    Solution: The control is designed to compensate for minor differences in balance and does not completely mute either channel. • Problem: There is no volume control for MIDI sound in the Volume Mixer window. Solution: Use the hardware volume control. This is because the built-in synthesizer software does not support the control.

  • Page 111: Ac Power Adapter Problem

    1. Turn off the computer. 2. Ensure that the over-discharged battery is in the computer. 3. Connect the ac power adapter to the computer and let it charge. If a quick charger is available, use it to charge the over-discharged battery. If the battery cannot be fully charged in 24 hours, use a new battery.

  • Page 112: Power Button Problem

    • Problem: I receive an error message while the operating system is loading the desktop configuration after the POST is completed. Solution: Find solutions by searching for the error message at the following Web sites: – http://www.lenovo.com/support – https://support.microsoft.com/ Sleep and hibernation problems •...

  • Page 113: Hard Disk Drive Problems

    the computer from sleep mode. When resuming the computer from sleep mode without attaching the external monitor or turning it on, and the computer display remains blank, press the display-mode switching key to bring up the computer display. • Problem: The computer does not resume from sleep mode, or the system status indicator blinks slowly and the computer does not work.

  • Page 114: Software Problem

    Solution: Apply the disk defragmentation tool in the Windows operating system for faster access to the data. Software problem Problem: A program does not run properly. Solution: Ensure that the problem is not being caused by the program. Check that your computer has the minimum required memory to run the program. See the manuals supplied with the program.

  • Page 115: Chapter 8. Recovery Information

    If you did not create recovery media as a precautionary measure, you can contact Lenovo Customer Support Center and purchase a set of recovery media from Lenovo. For a list of the Lenovo Support phone numbers for your country or region, go to: http://www.lenovo.com/support/phone...

  • Page 116: Reinstalling Preinstalled Programs And Device Drivers

    • If the device subfolder contains an INF file, right-click the INF file and select Install. Then follow the instructions on the screen to complete the installation. If you need updated device drivers for your computer, download and install them from the Lenovo Support Web site at:...

  • Page 117: Recovery Information For The Windows 10 Operating System

    Recovery information for the Windows 10 operating system This topic provides information about the Windows recovery solutions on the Windows 10 operating system. Resetting your computer If your computer does not perform well, you might consider resetting your computer. In the resetting process, you can choose to keep your files or remove them, and then reinstall the Windows operating system.
  • Page 118 It is recommended that you create a recovery USB drive as early as possible. If you did not create a recovery USB drive as a precautionary measure, you can contact Lenovo Customer Support Center and purchase one from Lenovo. For a list of the Lenovo Support phone numbers for your country or region, go to: http://www.lenovo.com/support/phone Creating a recovery USB drive To create a recovery USB drive, you need a USB drive with at least 16 GB of storage capacity.

  • Page 119: Chapter 9. Replacing Devices

    If you intend on installing the CRU, Lenovo will ship the CRU to you. CRU information and replacement instructions are shipped with your product and are available from Lenovo at any time upon request. You might be required to return the defective part that is replaced by the CRU.

  • Page 120: Disabling The Built-In Battery

    Before you start, read “Important safety information” on page v and print the following instructions. This system supports only batteries specially designed for this specific system and manufactured by Lenovo or an authorized builder. The system does not support unauthorized batteries or batteries designed for other systems.
  • Page 121 "The battery installed is not supported by this system and will not charge. Replace the battery with the correct Lenovo battery for this system." Attention: Lenovo has no responsibility for the performance or safety of unauthorized batteries, and provides no warranties for failures or damage arising out of their use.

  • Page 122: Replacing The Micro Sim Card

    5. Insert a new battery until it clicks into place. Ensure that the latches are in the locked positions. 6. Turn the computer over. Connect the ac power adapter and all cables to the computer. Replacing the micro SIM card Before you start, read “Important safety information”...

  • Page 123: Replacing The Base Cover Assembly

    5. Gently push the micro SIM card to eject it , and then slide it out of the slot 6. Note the orientation of the new micro SIM card and then insert it into the slot completely until it clicks into position.
  • Page 124 Notes: • Depending on the model, your computer might look slightly different from the illustrations in this topic. • There might be a risk of short circuits if you remove the base cover assembly in the following situations: – When your computer has the removable battery installed –...
  • Page 125 6. Press the locations on the base cover assembly with your thumbs and pivot the hooks upward at the same time to disengage the hooks from the chassis. 7. Press the location on the built-in battery with your thumb and insert your fingers into the holes pivot this area of the base cover assembly upward as shown.

  • Page 126: Replacing The Memory Module

    8. Remove the base cover assembly in the numeric order as shown. 9. Install the new base cover assembly in place . Ensure that the latches of the base cover assembly are secured under the base cover assembly. Then tighten the screws to secure the base cover assembly 10.
  • Page 127 Note: The operating speed of the memory module has dependency on the system configuration. In some conditions, the memory module in your computer might not be able to operate at the maximum speed. Attention: Do not touch the contact edge of the memory module. Otherwise the memory module might get damaged.

  • Page 128: Replacing The Internal Storage Drive

    7. Insert the new memory module into the memory slot at an angle of about 20 degrees . Pivot the memory module downward until it snaps into place . Ensure that the memory module is firmly installed in the memory slot and cannot be moved easily. Close the film to protect the new memory module 8.
  • Page 129 2. Ensure that the computer is turned off and disconnected from ac power and all cables. 3. Close the computer display and turn the computer over. 4. Remove the removable battery. See “Replacing the removable battery” on page 102. 5. Remove the base cover assembly. See “Replacing the base cover assembly” on page 105. 6.
  • Page 130 9. Detach the bracket from the 2.5-inch storage drive. To install the new 2.5-inch storage drive, do the following: 1. Attach the bracket to the new 2.5-inch storage drive. 2. Connect the cable to the new 2.5-inch storage drive. A475 User Guide...
  • Page 131 3. Insert the new storage drive and then pivot it downward . Ensure that the new storage drive is seated in place and the tape does not cover the speaker. 4. If necessary, connect the cable to the system board. 5.
  • Page 132 6. If you want to replace the storage drive cable, disconnect the cable from the system board. 7. Pull the tape to remove the M.2 solid-state-drive converter and its bracket. 8. If you also want to replace the M.2 solid-state-drive cable, disconnect the cable from the M.2 solid- state-drive converter.
  • Page 133 9. Remove the two screws that secure the M.2 solid-state-drive protective shield , and then remove the shield 10. Remove the screw that secures the M.2 solid-state drive. The M.2 solid-state drive is released from the secured position and pivots upward. 11.
  • Page 134 1. Align the contact edge of the new M.2 solid-state drive with the key in the M.2 slot. Then carefully insert the M.2 solid-state drive into the slot at an angle of about 20 degrees and then pivot it downward 2.
  • Page 135 4. If the M.2 solid-state-drive cable has been disconnected, connect the cable to the M.2 solid-state-drive converter. 5. Insert the converter and then pivot it downward . Ensure that the converter is seated in place and the tape does not cover the speaker. 6.

  • Page 136: Replacing The Wireless-Wan Card

    Replacing the wireless-WAN card The following information is only for the computer with user-installable modules. Before you start, read “Important safety information” on page v and print the following instructions. Attention: Do not touch the contact edge of the wireless-WAN card. Otherwise the wireless-WAN card might get damaged.

  • Page 137: Replacing The M.2 Solid-State Drive In The Wireless-Wan-Card Slot

    7. To install a new wireless-WAN card, do the following: a. Align the contact edge of the new wireless-WAN card with the key in the slot. Then carefully insert the card into the slot at an angle of about 20 degrees .
  • Page 138 1. Disable the built-in battery. See “Disabling the built-in battery” on page 102. 2. Ensure that the computer is turned off and disconnected from ac power and all cables. 3. Close the computer display and turn the computer over. 4. Remove the removable battery. See “Replacing the removable battery” on page 102. 5.

  • Page 139: Replacing The Keyboard

    7. To install a new M.2 solid-state drive, do the following: a. Align the contact edge of the new M.2 solid-state drive with the key in the M.2 slot. Then carefully insert the M.2 solid-state drive into the slot at an angle of about 20 degrees and then pivot it downward b.
  • Page 140 6. Loosen the two screws that secure the keyboard. 7. Turn the computer over and open the display. Push hard in the direction as shown to release the latches from the keyboard bezel. A475 User Guide...
  • Page 141 8. Pivot the keyboard slightly upward as shown by arrow . Then turn over the keyboard as shown by arrow 9. Put the keyboard on the palm rest and detach the connectors. Then remove the keyboard. To install the new keyboard, do the following: Chapter 9 Replacing devices...
  • Page 142 1. Attach the connectors, and then turn over the keyboard. 2. Insert the keyboard into the keyboard bezel as shown. Ensure that the top edge of the keyboard (the edge that is close to the computer display) is under the frame of the keyboard bezel. A475 User Guide...

  • Page 143: Replacing The Coin-Cell Battery

    3. Slide the keyboard in the direction as shown by the arrows. Ensure that the latches are secured under the keyboard frame. 4. Close the computer display and turn the computer over. Tighten the screws to secure the keyboard. 5. Reinstall the removable battery. 6.
  • Page 144 If the coin-cell battery is incorrectly replaced, there is danger of an explosion. The coin-cell battery contains a small amount of harmful substance. To avoid possible injury: • Replace only with a battery of the type recommended by Lenovo. • Keep the battery away from fire.
  • Page 145 7. Install the new coin-cell battery and attach the connector 8. Reinstall the base cover assembly. 9. Reinstall the removable battery. 10. Turn the computer over. Connect the ac power adapter and all cables to the computer. Note: After you replace the coin-cell battery, reset the system date and time in the ThinkPad Setup program. See “Date/Time menu”...
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  • Page 147: Chapter 10. Getting Support

    • What is the serial number? Getting help and service If you need help, service, technical assistance, or more information about Lenovo products, you will find a wide variety of sources available from Lenovo to assist you. Information about your computer and preinstalled software, if any, is available in the documentation that comes with your computer or on the Lenovo Support Web site at http://www.lenovo.com/support...

  • Page 148: Lenovo Support Web Site

    • Lenovo hardware repair - If the problem is determined to be caused by Lenovo hardware under warranty, trained service personnel are available to provide the applicable level of service.

  • Page 149: Purchasing Additional Services

    Telephone numbers For a list of the Lenovo Support phone numbers for your country or region, go to http://www.lenovo.com/ support/phone or refer to the Safety, Warranty, and Setup Guide that comes with your computer. Note: Phone numbers are subject to change without notice. The latest phone numbers are available at .
  • Page 150 A475 User Guide...

  • Page 151: Appendix A. Regulatory Information

    Appendix A. Regulatory information This chapter provides regulatory and compliance information about Lenovo products. Certification-related information Product name: ThinkPad A475 Compliance ID: TP00088B Machine types: 20KL and 20KM The latest compliance information is available at: http://www.lenovo.com/compliance Wireless-related information This topic provides wireless-related information about Lenovo products.

  • Page 152: Usage Environment And Your Health

    This computer contains integrated wireless cards that operate within the guidelines identified by radio frequency (RF) safety standards and recommendations; therefore, Lenovo believes that this product is safe for use by consumers. These standards and recommendations reflect the consensus of the worldwide scientific community, and result from deliberations of panels and committees of scientists, who continually review and interpret the extensive research literature.

  • Page 153: Wireless-Radio Compliance Information

    For more information about the wireless regulatory notices, refer to the Regulatory Notice shipped with your computer. If your computer is shipped without the Regulatory Notice, you can find it on the Web site at: http://www.lenovo.com/support Appendix A. Regulatory information...

  • Page 154: Tco Certification

    • Consult an authorized dealer or service representative for help. Lenovo is not responsible for any radio or television interference caused by using other than specified or recommended cables and connectors or by unauthorized changes or modifications to this equipment.

  • Page 155: European Union Conformity

    • For tablets: http://www.lenovo.com/eu-doc-tablets Lenovo cannot accept responsibility for any failure to satisfy the protection requirements resulting from a non-recommended modification of the product, including the installation of option cards from other manufacturers. This product has been tested and found to comply with the limits for Class B equipment according to European Standards harmonized in the Directives in compliance.

  • Page 156: Japan Vcci Class B Compliance Statement

    Verträglichkeit von Geräten), bzw. der EMV EU Richtlinie 2014/30/EU, für Geräte der Klasse B. Dieses Gerät ist berechtigt, in Übereinstimmung mit dem Deutschen EMVG das EG-Konformitätszeichen - CE - zu führen. Verantwortlich für die Konformitätserklärung nach Paragraf 5 des EMVG ist die Lenovo (Deutschland) GmbH, Meitnerstr. 9, D-70563 Stuttgart.

  • Page 157: Appendix B. Weee And Recycling Statements

    Lenovo encourages owners of information technology (IT) equipment to responsibly recycle their equipment when it is no longer needed. Lenovo offers a variety of programs and services to assist equipment owners in recycling their IT products. For information about recycling Lenovo products, go to: http://www3.lenovo.com/us/en/social_responsibility/product_recycling_program/...

  • Page 158: Japan Recycling Statements

    Collecting and recycling a disused Lenovo computer or monitor If you are a company employee and need to dispose of a Lenovo computer or monitor that is the property of the company, you must do so in accordance with the Law for Promotion of Effective Utilization of Resources.

  • Page 159: Battery Recycling Information For The European Union

    If the battery needs to be replaced, contact your place of purchase or contact Lenovo for service. If you need to dispose of a lithium battery, insulate it with vinyl tape, contact your place of purchase or a waste-disposal operator, and follow their instructions.

  • Page 160: Battery Recycling Information For Taiwan

    You also can refer to the instructions provided in the user guide for your product. For proper collection and treatment, go to: http://www3.lenovo.com/us/en/social_responsibility/environment/ Battery recycling information for Taiwan Battery recycling information for the United States and Canada...

  • Page 161: Appendix C. Restriction Of Hazardous Substances (Rohs) Directive

    For more information about Lenovo worldwide compliance on RoHS, go to: http://www.lenovo.com/rohs-communication Turkish RoHS The Lenovo product meets the requirements of the Republic of Turkey Directive on the Restriction of the Use of Certain Hazardous Substances in Waste Electrical and Electronic Equipment (WEEE). Ukraine RoHS India RoHS RoHS compliant as per E-Waste (Management) Rules.
  • Page 162 A475 User Guide...
  • Page 163 Taiwan RoHS Appendix C. Restriction of Hazardous Substances (RoHS) Directive...
  • Page 164 A475 User Guide...

  • Page 165: Appendix D. Energy Star Model Information

    Windows help information on the computer. The Wake on LAN function is enabled when your Lenovo computer is shipped from the factory, and the setting remains valid even when the computer is in sleep mode. If you do not need to have Wake on LAN enabled while the computer is in sleep mode, you can reduce the power consumption and prolong the time in sleep mode, by disabling the setting of Wake on LAN for sleep mode.
  • Page 166 4. Click the Power Management tab. 5. Clear the Allow this device to wake the computer check box. 6. Click OK. A475 User Guide...

  • Page 167: Appendix E. Notices

    Lenovo representative for information on the products and services currently available in your area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that Lenovo product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any Lenovo intellectual property right may be used instead.
  • Page 168 This document is copyrighted by Lenovo and is not covered by any open source license, including any Linux agreement(s) which may accompany software included with this product. Lenovo may update this document at any time without notice. To obtain the most up-to-date documentation for your computer, go to: http://www.lenovo.com/support...

  • Page 169: Appendix F. Trademarks

    Appendix F. Trademarks The following terms are trademarks of Lenovo in the United States, other countries, or both: Access Connections Active Protection System Lenovo Lenovo logo ThinkPad ThinkPad logo TrackPoint UltraConnect Microsoft, Windows, Direct3D, BitLocker, and Cortana are trademarks of the Microsoft group of companies.
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