NETGEAR Nighthawk M2 MR2100 User Manual
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NETGEAR Nighthawk M2 MR2100 User Manual

Next gen gigabit lte mobile router
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User Manual
Nighthawk M2
Next Gen Gigabit LTE Mobile Router
Model MR2100
February 2019
202-11898-02
NETGEAR, Inc.
350 E. Plumeria Drive
San Jose, CA 95134, USA

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Summary of Contents for NETGEAR Nighthawk M2 MR2100

  • Page 1 User Manual Nighthawk M2 Next Gen Gigabit LTE Mobile Router Model MR2100 NETGEAR, Inc. February 2019 350 E. Plumeria Drive 202-11898-02 San Jose, CA 95134, USA...
  • Page 2 Compliance For regulatory compliance information, visit http://www.netgear.com/about/regulatory. See the regulatory compliance document before connecting the power supply. Trademarks © NETGEAR, Inc., NETGEAR and the NETGEAR Logo are trademarks of NETGEAR, Inc. Any non-NETGEAR trademarks are used for reference purposes only.

  • Page 3: Table Of Contents

    WiFi Connection................20 Tethered Connection..............21 Use the Touch Screen to Access the Mobile Router......21 Use the NETGEAR Mobile App to Access the Mobile Router..21 Use a Web Browser to Access the Mobile Router......23 Access the Moble Router Directly From the Touch Screen..24 Chapter 3 Manage Battery Usage and Charging Extend Battery Life................26...
  • Page 4 Chapter 5 Control Internet Access Access Control..................44 Set Up Access Control From the Touch Screen......44 Set Up Access Control From the NETGEAR Mobile App..44 Set Up Access Control From a Web Browser......45 Turn Off USB Tethering..............45 Turn Off USB Tethering From the Touch Screen.......46 Turn Off USB Tethering From the NETGEAR Mobile App..46...
  • Page 5 View Storage Device Usage and Capacity........66 Manage Files on the Mobile Router..........66 Upload Media Files to Mobile Router Storage......66 Use the NETGEAR Mobile App to Manage Files on the Mobile Router....................67 Play Media...................67 Chapter 8 Manage Your Mobile Router Network View the Network Information............70...
  • Page 6 Reboot the Mobile Router From a Web Browser......82 Power Off the Mobile Router............82 Power Off the Mobile Router Manually........82 Power Off the Mobile Router From the NETGEAR Mobile App.83 Power Off the Mobile Router From a Web Browser....83 View Details About Your Mobile Router..........84 View Mobile Router Details From the Touch Screen....84...
  • Page 7 Nighthawk M2 Model MR2100 How do I find a device’s MAC address?..........89 How do I find a device’s MAC address on a Windows 7, Vista , or XP device?..................89 How do I find a device’s MAC address on a Windows 8 device?....................89 How do I find a device’s MAC address on a Mac OS X device?.90 Where can I find more information?..........90...

  • Page 8: Chapter 1 Get Started

    • Get to Know Your Mobile Router on page 9 • Install the SIM Card and the Battery on page 13 • Download the NETGEAR Mobile App on page 15 • Power On Your Mobile Router on page 15 • Set Up the Mobile Router on page 16 •...

  • Page 9: Get To Know Your Mobile Router

    Nighthawk M2 Model MR2100 Get to Know Your Mobile Router Your mobile router lets you create a WiFi access point in any location with cellular network coverage. Use a WiFi access point to connect your computer or mobile devices to your service provider’s mobile broadband network and connect to the Internet. Your mobile router can receive power from any of the following sources: •...

  • Page 10: Status Led

    Nighthawk M2 Model MR2100 Table 1. Power button usage Desired Result Action Turn on the mobile router. Press and hold the Power button for three seconds. Turn off the mobile router. Press and hold the Power button for five seconds. Wake the mobile router.

  • Page 11: Rear View

    Nighthawk M2 Model MR2100 Figure 2. LCD screen Number Description Data usage Network type Signal strength Active uplink or downlink (displays only during data transfer) Rear View The following figure shows the rear view of the mobile router. Get Started User Manual...
  • Page 12 Nighthawk M2 Model MR2100 Figure 3. Mobile router rear view Number Description RF connector 1 USB type A port USB type C port LAN/WAN (Ethernet) port RF connector 2 The mobile router rear panel includes the following ports and connectors: •...

  • Page 13: Optional Accessories

    17. Optional Accessories The following optional accessories are also supported: • Optional antennas (sold separately) For more information, visit netgear.com/telstraaccessories. Install the SIM Card and the Battery To obtain an activated SIM card, contact Telstra. Get Started User Manual...
  • Page 14 Nighthawk M2 Model MR2100 Number Description Cover SIM card slot Battery Enlargement of battery contacts Reset To install the SIM card and the battery: 1. Make sure that power to the mobile router is off. 2. Remove the cover on the bottom of the mobile router. Place your thumbs on the arrows on the cover and press down while sliding the cover up.

  • Page 15: Download The Netgear Mobile App

    6. Replace the mobile router cover. Download the NETGEAR Mobile App The NETGEAR Mobile app lets you set up the mobile router. After initial setup, you can use the app to view or change the mobile router settings. You can also use it to play and share media, and enable the travel router feature.

  • Page 16: Set Up The Mobile Router

    If you are at home, we recommend that you use web browser access to set up the mobile router, but you can also use the NETGEAR Mobile app to set up the mobile router. Set Up the Mobile Router Using the Touch Screen The first time you start the mobile router, you can set the admin password, and change the WiFi name and WiFi password, using the Touch Screen.

  • Page 17: Use The Mobile App To Set Up The Mobile Router

    Use the Mobile App to Set Up the Mobile Router To set up the mobile router: 1. Launch the NETGEAR Mobile app. The app prompts you to change the password for the admin user name and to change the WiFi name and WiFi password.
  • Page 18 Nighthawk M2 Model MR2100 Figure 4. External antennas with RF connectors Get Started User Manual...

  • Page 19: Chapter 2 Connect To The Mobile Router

    This chapter covers the following topics: • Connect to the Mobile Router Network on page 20 • Use the NETGEAR Mobile App to Access the Mobile Router on page 21 • Use a Web Browser to Access the Router on page 23...

  • Page 20: Connect To The Mobile Router Network

    Nighthawk M2 Model MR2100 Connect to the Mobile Router Network You can connect your computers and mobile devices to the mobile router WiFi network. You can also connect a computer to the mobile router through a tethered connection using the USB cable that came in the package with the mobile router. Note: If you set up your computer to use a static IP address, change the settings so that it uses Dynamic Host Configuration Protocol (DHCP).

  • Page 21: Tethered Connection

    Use the NETGEAR Mobile App to Access the Mobile Router You use the NETGEAR Mobile app to set up the mobile router. After initial setup, you can launch the app again and use it to log in to the mobile router to view or change its settings.
  • Page 22 Nighthawk M2 Model MR2100 To log in to the mobile router from the NETGEAR Mobile app: 1. On your smartphone, connect to the mobile router’s WiFi network. 2. Launch the NETGEAR Mobile app. You might be prompted to enter the admin password. During setup, you were prompted to change this password (the default password is admin).

  • Page 23: Use A Web Browser To Access The Mobile Router

    Nighthawk M2 Model MR2100 (Continued) Icon Description Icon Description Messages Settings Media Power Use a Web Browser to Access the Mobile Router When you connect to the network (either with WiFi or with a tethered connection), you can use a web browser to access the mobile router to view or change its settings. To log in to the mobile router from a web browser: 1.

  • Page 24: Access The Moble Router Directly From The Touch Screen

    Nighthawk M2 Model MR2100 Access the Moble Router Directly From the Touch Screen 1. Press the Power button to wake up the mobile router. 2. Tap the LCD screen to unlock the screen. Connect to the Mobile Router User Manual...
  • Page 25 Manage Battery Usage and Charging This chapter includes the following sections: • Extend Battery Life on page 26 • Use the Mobile Router Without a Battery on page 26 • Recharge the Battery on page 26 • Use the Mobile Router to Jump Boost Another Device on page 29 •...

  • Page 26: Extend Battery Life

    Nighthawk M2 Model MR2100 Extend Battery Life The mobile router, by default, is configured to optimize battery life. If your mobile router is plugged in for an extended period of time, the mobile router automatically reduces charging levels to help protect battery life. The following factors affect battery life: •...

  • Page 27: Quick Charge The Battery

    Nighthawk M2 Model MR2100 Quick Charge the Battery The mobile router supports Quick Charge 2.0 technology. You can charge the mobile router battery with a Quick Charge–certified power adapter, which charges the battery up to 75 percent faster than regular power adapters by increasing the charging power. The current rating on the Quick Charge–certified power adapter must be greater than 1.5A.

  • Page 28: Recharge The Battery From A Computer Usb Port

    Nighthawk M2 Model MR2100 Recharge the Battery From a Computer USB Port To recharge the battery from the USB port on your computer: Attach one end of the micro USB cable to the mobile router and plug the other end into the USB port on your computer.

  • Page 29: Use The Mobile Router To Jump Boost Another Device

    Nighthawk M2 Model MR2100 5. In the TETHERING section, select Charge only. Your settings are saved. When you connect the USB type C cable, the mobile router battery charges, but you cannot use the tethered connection to access the mobile router with a web browser.

  • Page 30: Change The Lcd Screen Display

    Nighthawk M2 Model MR2100 Change the LCD Screen Display You can change the brightness and the time-out for the LCD. Change the LCD Screen Display Settings From a Web Browser To change the display screen settings: 1. From a computer that is connected to your network, launch a web browser. 2.

  • Page 31: General Battery Safety

    Nighthawk M2 Model MR2100 • If a battery exhibits significantly shorter runtime or discharge capacity compared to when it was new, it reached the end of its reasonable lifetime. Consider replacing • If a battery does not charge or exhibits excessive charging time, it is possible that it reached the end of its life and might need to be replaced.

  • Page 32: Appropriate Batteries And Chargers

    Observe the following guidelines: • Use only approved batteries in the device. Purchase only products and accessories recommended by NETGEAR or your carrier. Use of unapproved batteries, products, or accessories will void your warranty. • Do not use incompatible batteries and chargers. Some websites and second-hand dealers, not associated with reputable manufacturers and carriers, might sell incompatible or even counterfeit batteries and chargers.

  • Page 33: Chapter 4 Manage Your Internet Connection

    Manage Your Internet Connection This chapter explains how to manage your mobile router Internet connection. The chapter covers the following topics: • View Your Data Usage on page 34 • Offload Your Mobile Internet Connection on page 36 • Specify Cellular Settings on page 39...

  • Page 34: View Your Data Usage

    View Your Data Usage You can view an estimate of your data usage on the mobile router LCD, from the NETGEAR Mobile app, and on the mobile router web page. To find out how to manage your data, visit telstra.com/yourdata.

  • Page 35: View Data Usage From The Netgear Mobile App

    Nighthawk M2 Model MR2100 View Data Usage From the NETGEAR Mobile App To view estimated data usage from the NETGEAR Mobile app: 1. On your smartphone, connect to the mobile router’s WiFi network. 2. Launch the NETGEAR Mobile app. The app shows the estimated data usage for the current billing cycle.

  • Page 36: Offload Your Mobile Internet Connection

    Nighthawk M2 Model MR2100 The password is case-sensitive. The mobile router dashboard displays the estimated data usage in the right pane. 4. To view more details, click the CHECK MY ACCOUNT link. Offload Your Mobile Internet Connection Data offloading lets you transfer the mobile router’s Internet connection from mobile broadband to another WiFi or Ethernet connection.

  • Page 37: Enable Data Offloading From The Netgear Mobile App

    If you want to use a tethered USB connection and offload, use WiFi or Ethernet offloading. Enable Data Offloading From the NETGEAR Mobile App To enable data offloading from the NETGEAR mobile app: 1. Launch the NETGEAR Mobile app on your smartphone.

  • Page 38: Enable Wifi Data Offloading From A Web Browser

    Nighthawk M2 Model MR2100 c. Tap CONNECT. When the hotspot is offloading the Internet connection, the WiFi icon displays the signal strength. The screen displays the SSID of the active WiFi network. Enable WiFi Data Offloading From a Web Browser To enable WiFi data offloading: 1.

  • Page 39: Specify Cellular Settings

    Your settings are saved. Specify Cellular Settings You can specify cellular network settings for the mobile router. Specify Cellular Settings From the NETGEAR Mobile App To specify cellular settings: 1. On your smartphone, connect to the mobile router’s WiFi network.

  • Page 40: Specify Cellular Settings From A Web Browser

    Nighthawk M2 Model MR2100 c. Complete the settings. d. Tap Add. The APN is added. Specify Cellular Settings From a Web Browser To specify cellular settings: 1. From a computer that is connected to your network, launch a web browser. 2.
  • Page 41 Nighthawk M2 Model MR2100 6. To add an Access Point Name (APN) with its profile settings, do the following: a. Click the ADD button b. Complete the fields. c. Click the ADD button. The Cellular page displays the APN. d. To make this APN the active APN, click the radio button next to the APN name. e.
  • Page 42 Nighthawk M2 Model MR2100 7. Click the Apply button. Your settings are saved. Manage Your Internet User Manual Connection...
  • Page 43 Control Internet Access The router comes with a built-in firewall that helps protect your home network from unwanted intrusions from the Internet. This chapter includes the following sections: • Set Up Parental Controls on page ? • Access Control on page 44 •...

  • Page 44: Access Control

    1. Tap Devices. 2. On the list of Devices, tap a device name. 3. Tap Block Device. Set Up Access Control From the NETGEAR Mobile App To set up access control: 1. On your smartphone, connect to the mobile router’s WiFi network.

  • Page 45: Set Up Access Control From A Web Browser

    Nighthawk M2 Model MR2100 Set Up Access Control From a Web Browser To set up access control: 1. From a computer that is connected to your network, launch a web browser. 2. Enter http://m.home or http://192.168.1.1. A login page displays. 3.

  • Page 46: Turn Off Usb Tethering From The Touch Screen

    The USB Tethering dialog displays. 5. Tap the ON button to change it to OFF. USB tethering is turned off. Turn Off USB Tethering From the NETGEAR Mobile App To turn off tethering: 1. On your smartphone, connect to the mobile router’s WiFi network.

  • Page 47: Manage Website Filters

    Nighthawk M2 Model MR2100 4. Select SETTINGS > Setup > Router Setup. The Router Setup page displays. 5. In the Use USB port for section, select Charge only. 6. Click the Apply button. Your settings are saved. Manage Website Filters You can set up a filter to block or allow access to websites that you specify.

  • Page 48: Set Up A Schedule For Internet Access

    Nighthawk M2 Model MR2100 9. To remove a website from the list, select its check box and then click the DELETE button. The website is removed from the list. 10. To create a list of unrestricted devices, do the following: a.

  • Page 49: Edit A Schedule Rule

    Nighthawk M2 Model MR2100 Edit a Schedule Rule To edit a schedule rule: 1. From a computer that is connected to your network, launch a web browser. 2. Enter http://m.home or http://192.168.1.1. A login page displays. 3. Enter the administrator login password. The password is case-sensitive.

  • Page 50: Enable Sim Security

    If you enable SIM security, you must enter a SIM PIN each time you power on the mobile router. Enable SIM Security From the NETGEAR Mobile App To enable SIM security: 1. On your smartphone, connect to the mobile router’s WiFi network.

  • Page 51: Enable Port Forwarding

    Nighthawk M2 Model MR2100 4. Select SETTINGS > Network > SIM Security. The SIM Security page displays. 5. Click the ACTIVATE button. 6. Enter your PIN. 7. Click the Apply button. If you enter an incorrect PIN three times, the SIM is blocked. If the SIM is blocked, contact your network service provider to receive a PUK number to unblock the SIM.

  • Page 52: Set Up Port Filtering

    Nighthawk M2 Model MR2100 7. Enter the following port forwarding information: • Rule Name. Enter a descriptive name. • IP Address. Enter the IP address of the connected device. • Port. Enter the port number that the application uses. • Protocol. If you are unsure, select TCP. 8.

  • Page 53: Enable Dmz

    Nighthawk M2 Model MR2100 8. Click the ADD button. Your settings are saved. Enable DMZ In a demilitarized zone (DMZ) network configuration, a computer runs outside the firewall in the DMZ. This computer intercepts incoming Internet traffic, providing an extra layer of protection for the rest of the network, and sending all incoming data to a particular IP address.
  • Page 54 Specify Mobile Router Network Settings This chapter provides information about how to configure various aspects of the mobile router such as WiFi settings, WAN settings, and router settings. The chapter covers the following topics: • Select a WiFi Profile on page 55 •...

  • Page 55: Select A Wifi Profile

    You can select a WiFi profile from the Touch Screen. To select a profile: 1. Tap Band. 2. In Band, tap a profile to select it. Select a WiFi Profile From the NETGEAR Mobile App To select a WiFi profile: 1. On your smartphone, connect to the mobile router’s WiFi network.

  • Page 56: Select A Wifi Profile From A Web Browser

    Nighthawk M2 Model MR2100 Select a WiFi Profile From a Web Browser To select a WiFi profile: 1. From a computer that is connected to your network, launch a web browser. 2. Enter http://m.home or http://192.168.1.1. A login page displays. 3.

  • Page 57: Specify Wifi Settings From The Netgear Mobile App

    8. In WiFi Range, tap the WiFi Range setting to use. Specify WiFi Settings From the NETGEAR Mobile App To specify the WiFi settings from the NETGEAR Mobile app: 1. On your smartphone, connect to the mobile router’s WiFi network.

  • Page 58: Use Wps To Connect To The Mobile Router Wifi Network

    Your mobile hotspot and the WiFi device communicate and establish the connection. Use WPS From the NETGEAR Mobile App To add a WPS-enabled WiFi device from the NETGEAR Mobile app: 1. On your smartphone, connect to the mobile router’s WiFi network.

  • Page 59: Use Wps From A Web Browser

    Nighthawk M2 Model MR2100 Use WPS From a Web Browser To add a WPS-enabled WiFi device from the mobile router web page: 1. From a computer that is connected to your network, launch a web browser. 2. Enter Enter http://m.home or http://192.168.1.1. A login page displays.

  • Page 60: Turn Upnp Off Or On From The Netgear Mobile App

    Nighthawk M2 Model MR2100 Turn UPnP Off or On From the NETGEAR Mobile App By default, UPnP is enabled in the mobile router, but you can disable and enable this feature. To disable or enable UPnP: 1. On your smartphone, connect to the mobile router’s WiFi network.

  • Page 61: Enable Ip Pass-Through Mode

    Nighthawk M2 Model MR2100 Your settings are saved. Enable IP Pass-Through Mode To turn off the mobile router functionality and assign the network IP address directly to the attached device, enable IP pass-through. If you make this change, the attached device restarts using a different driver configuration.

  • Page 62: Disable The Dhcp Server Feature In The Mobile Router

    Nighthawk M2 Model MR2100 These addresses must be part of the same IP address subnet as the router’s LAN IP address. Using the default addressing scheme, define a range between 192.168.1.2 and 192.168.1.254, although you can save part of the range for devices with fixed addresses.
  • Page 63 Nighthawk M2 Model MR2100 4. Select SETTINGS > Setup > Router Setup. The ROUTER SETUP page displays. 5. Clear the Use NETGEAR Mobile as DHCP server check box. 6. Click the Apply button Your settings are saved. 7. (Optional) If this service is disabled and no other DHCP server is on your network, set your computer IP addresses manually so that they can access the mobile router.

  • Page 64: Chapter 7 Share Media And Storage

    Share Media and Storage You can use the mobile router to share media and storage devices. The mobile router supports MyMedia on mobile devices. You can insert a USB storage device in the mobile router USB type A port and you can install a micro SD card in the mobile router. The chapter includes the following sections: •...

  • Page 65: Manage Shared Storage Devices

    Nighthawk M2 Model MR2100 Manage Shared Storage Devices You can insert a USB storage device in the mobile router USB type A port. You can access the files and folders on these devices from computers and mobile devices that are connected to the mobile router network. The USB is compatible with USB 2.0, 3.0, and 3.1 storage devices.

  • Page 66: View Storage Device Usage And Capacity

    The Storage page displays the used and available storage for each connected device. Manage Files on the Mobile Router You can manage files on the mobile router by using a web browser, the NETGEAR Mobile app, or a desktop application such as Windows File Explorer or MacOS Finder.

  • Page 67: Use The Netgear Mobile App To Manage Files On The Mobile Router

    Use the NETGEAR Mobile App to Manage Files on the Mobile Router To use the NETGEAR mobile app to manage files on the mobile router: 1. On your smartphone, connect to the mobile router’s WiFi network. 2. Launch the NETGEAR Mobile app.
  • Page 68 Nighthawk M2 Model MR2100 The MyMedia shortcut displays categories of supported media types to play back. 6. Select the media to play. You are prompted to select an app on which to play your media. 7. Select the app on which to play the media. The media plays on the selected app.
  • Page 69 Manage Your Mobile Router Network This chapter describes the router settings for administering and maintaining your router and home network. The chapter includes the following sections: • View the Network Status on page 70 • View Mobile Router Device Status on page 70 •...

  • Page 70: View The Network Information

    View Mobile Router Network Status You can view details about the network status of your mobile router. View Mobile Router Status From the NETGEAR Mobile App To view device status: 1. On your smartphone, connect to the mobile router’s WiFi network.

  • Page 71: View Wifi Details

    The network map shows the status of your mobile router network and your Internet connection. View a Network Map From the NETGEAR Mobile App To view a network map: 1. On your smartphone, connect to the mobile router’s WiFi network.

  • Page 72: View A Network Map From A Web Browser

    You can view a list of devices that are connected to your mobile router. View the Connected Devices From the NETGEAR Mobile To view the connected devices from the NETGEAR Mobile app: 1. On your smartphone, connect to the mobile router’s WiFi network.

  • Page 73: Update The Mobile Router Firmware

    The update installs. The mobile router reboots automatically and uses the new software. Update Firmware From the NETGEAR Mobile App To update firmware using the NETGEAR Mobile app: 1. On your smartphone, connect to the mobile router’s WiFi network. 2. Launch the NETGEAR Mobile app.

  • Page 74: Update The Firmware From The Web Page

    This password is not the one that you use for WiFi access. When you used the NETGEAR Mobile app to set up the mobile router, you changed the admin password. To change it again, you must use web browser access from a computer.

  • Page 75: Manage Sms Messages

    Your settings are saved. Manage SMS Messages You can view messages from the NETGEAR Mobile app or the mobile router web page. Manage Messages From the Touch Screen To manage SMS messages from the Touch Screen: 1. To wake the device, press the Power button.

  • Page 76: Manage Messages From The Netgear Mobile App

    Nighthawk M2 Model MR2100 Manage Messages From the NETGEAR Mobile App To manage SMS messages from the NETGEAR Mobile app: 1. On your smartphone, connect to the mobile router’s WiFi network. 2. Launch the NETGEAR Mobile app. 3. Swipe down.

  • Page 77: Back Up And Restore The Mobile Router Settings

    Nighthawk M2 Model MR2100 To turn the LED blinking on or off: 1. From a computer that is connected to your network, launch a web browser. 2. Enter http://m.home or http://192.168.1.1. A login page displays. 3. Enter the administrator login password. The password is case-sensitive.

  • Page 78: Restore The Mobile Router Settings

    Nighthawk M2 Model MR2100 4. Select SETTINGS > Administration > Backup. 5. Click the BACKUP Settings button. By default, the file (export.cfg) is saved to your Downloads folder. Restore the Mobile Router Settings To restore mobile router settings: 1. From a computer that is connected to your network, launch a web browser. 2.

  • Page 79: Factory Reset

    Factory Reset You can return the mobile router to its factory settings. Factory Reset From the NETGEAR Mobile App To reset the mobile router and return it to its factory settings: 1. On your smartphone, connect to the mobile router’s WiFi network.

  • Page 80: Factory Reset From A Web Browser

    Nighthawk M2 Model MR2100 7. After the device resets, reconnect WiFi devices. Factory Reset From a Web Browser To perform a factory reset: 1. From a computer that is connected to your network, launch a web browser. 2. Enter http://m.home or http://192.168.1.1. A login page displays.

  • Page 81: Reboot The Mobile Router

    7. Replace the cover on the back of the mobile router. Reboot the Mobile Router You can reboot the mobile router from the NETGEAR mobile app or from a web browser. Reboot the Mobile Router From the Touch Screen To restart the mobile router from the Touch Screen: 1.

  • Page 82: Reboot The Mobile Router From A Web Browser

    Nighthawk M2 Model MR2100 3. Swipe down. The dashboard displays. Power. 4. Tap The Power Options page displays. 5. Tap REBOOT DEVICE. The mobile router reboots. Reboot the Mobile Router From a Web Browser To reboot the mobile router from a web browser: 1.

  • Page 83: Power Off The Mobile Router From The Netgear Mobile App.83

    Nighthawk M2 Model MR2100 Power Off the Mobile Router From the NETGEAR Mobile Power off the mobile router from the NETGEAR Mobile app: 1. On your smartphone, connect to the mobile router’s WiFi network. 2. Launch the NETGEAR Mobile app.

  • Page 84: View Details About Your Mobile Router

    To view mobile router details from the Touch Screen, select Settings>more>Device Information. View Mobile Router Details From the NETGEAR Mobile To view details about your device from the NETGEAR Mobile app: 1. On your smartphone, connect to the mobile router’s WiFi network. 2. Launch the NETGEAR Mobile app.
  • Page 85 Frequently Asked Questions This chapter provides answers to common questions about your mobile router. (Also see Troubleshooting on page 91.) The chapter covers the following topics: • Why can’t my device connect to the mobile router? on page 86 • Why can’t I access the Internet? on page 86 •...

  • Page 86: Why Can't My Device Connect To The Mobile Router

    If you are experiencing problems connecting to the mobile router, try the following suggestions: • If you are using the NETGEAR Mobile app and it does not find the mobile router, make sure that your smartphone is connected to the mobile router’s WiFi network.

  • Page 87: Why Is The Download Or Upload Speed Slow

    Nighthawk M2 Model MR2100 Why is the download or upload speed slow? Data transfer speed depends on signal strength and interfering radio sources like electrical generators or other mobile router WiFi devices. Review the following possibilities: • Check your signal strength and network type (for example, LTE 4G is generally faster than 3G).

  • Page 88: How Do I Find My Computer's Ip Address On A Windows 7, Windows Vista, Or Windows Xp Device

    Nighthawk M2 Model MR2100 How do I find my computer’s IP address on a Windows 7, Windows Vista, or Windows XP device? To find the IP address on a Windows 7 , Windows Vista , or Windows XP device: 1. Open the command prompt window: a.

  • Page 89: How Do I Find My Computer's Ip Address On Devices Running Other Operating Systems

    Nighthawk M2 Model MR2100 How do I find my computer’s IP address on devices running other operating systems? To find the IP address on devices running other operating systems: Refer to the user documentation for your operating system or computer. How do I find a device’s MAC address? You must know the MAC address for a device when you are doing the following: •...

  • Page 90: Where Can I Find More Information

    Review the following: • The quick start guide that came with your mobile router. • Visit support.netgear.com, click the Support for Home Products link, search for your network service provider, and select your mobile router from the list of products...
  • Page 91 Troubleshooting This chapter provides suggestions for troubleshooting problems that might arise when you are using your mobile router. The chapter covers the following topics: • Diagnostics on page 92 • The WiFi Network Name Is Not in the List of Networks on page 92 •...

  • Page 92: Diagnostics

    Nighthawk M2 Model MR2100 Diagnostics To view diagnostics: 1. From a computer that is connected to your network, launch a web browser. 2. Enter http://m.home or http://192.168.1.1. A login page displays. 3. Enter the administrator login password. The password is case-sensitive. The dashboard displays.

  • Page 93: Cannot Log In To The Mobile Router Using A Vpn

    Nighthawk M2 Model MR2100 Cannot Log In to the Mobile Router Using a If you are using your mobile router while connected to a VPN, you might not be able to access the mobile router web page using http://m.home. To directly access the mobile router web page hosted on the device, enter the address http://192.168.1.1 in your browser.
  • Page 94 Nighthawk M2 Model MR2100 The dashboard displays. 4. Select SETTINGS > Advanced Settings > Cellular. The Cellular page displays. 5. In the APN section, review the ISP settings. Edit icon. 6. To change the active APN or to change the APN settings, click the For more information about changing these settings, see Specify Cellular Settings on page 39.

  • Page 95: Appendix A Specifications

    Specifications This appendix covers the following topics: • Mechanical Specifications on page 96 • Environmental Specifications on page 96 • Supported RF Bands on page 96...

  • Page 96: Mechanical Specifications

    Nighthawk M2 Model MR2100 Mechanical Specifications Table 3. Physical dimensions Parameter Dimension Weight 240 g with battery (8.47 oz) Length 105.5 mm (4.15 in.) Width 105.5 mm (4.15 in.) Thickness 20.35 mm (0.80 in.) Environmental Specifications Table 4. Recommended operating and storage temperatures Environment Temperature Operating temperature...

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