NETGEAR Nighthawk M5 User Manual
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NETGEAR Nighthawk M5 User Manual

5g wifi 6 mobile router
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User Manual
Nighthawk M5 5G WiFi 6 Mobile Router
Models MR5100 and MR5200
February 2021
202-12061-01
NETGEAR, Inc.
350 E. Plumeria Drive
San Jose, CA 95134, USA

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  • Page 1 User Manual Nighthawk M5 5G WiFi 6 Mobile Router Models MR5100 and MR5200 NETGEAR, Inc. February 2021 350 E. Plumeria Drive 202-12061-01 San Jose, CA 95134, USA...
  • Page 2 See the regulatory compliance document before connecting the power supply. For NETGEAR’s Privacy Policy, visit https://www.netgear.com/about/privacy-policy. By using this device, you are agreeing to NETGEAR’s Terms and Conditions at https://www.netgear.com/about/terms-and-conditions. If you do not agree, return the device to your place of purchase within your return period.

  • Page 3: Table Of Contents

    Contents Chapter 1 Get Started Meet Your Mobile Router..............8 Set Up Your Mobile Router..............9 Recharge the Battery................9 Connect to the Internet..............10 Replace a SIM Card................10 Home Screen..................12 Powering Off/Resetting the Device..........13 Security Credentials................13 Connect to the Mobile Router With Tethering.......14 Customize the Mobile Router Settings..........14 Log in to Your Mobile Router Web Page.........15 Chapter 2 Use Your Mobile Router...
  • Page 4 Nighthawk M5 5G WiFi 6 Mobile Router Turn International Roaming On and Off From the Mobile Router Web Page..................32 Connect to WiFi..................32 Manage WiFi..................33 Turn On 5 GHz WiFi From the Mobile Router......33 Turn On 5 GHz WiFi From the Mobile Router Web Page..34 Specify WiFi Settings From the Mobile Router......35...
  • Page 5 Nighthawk M5 5G WiFi 6 Mobile Router How do I find out how many devices are connected to my mobile router’s WiFi networks?..............55 What do I do if the No Signal icon displays?......55 Why can’t my device access the mobile router web page when connected to a VPN?..............55...
  • Page 6 Nighthawk M5 5G WiFi 6 Mobile Router Mobile Band Specifications...............69 Package Contents................69 Port Specifications................70 Security Specifications...............70 WiFi Specifications................71 Environmental Specifications............71...

  • Page 7: Chapter 1 Get Started

    Get Started This product regularly checks for new firmware and downloads any that is appropriate, or you can check for and download new firmware manually. If the features or behavior of your product does not match what is described in this manual, you might need to update your firmware.

  • Page 8: Meet Your Mobile Router

    Nighthawk M5 5G WiFi 6 Mobile Router Meet Your Mobile Router Before you connect your mobile router, familiarize yourself with its LCD screen, icons, buttons, and connectors. Home Touch screen Touch to Back navigate Power button Figure 1. Mobile router LCD and buttons The mobile router comes with a USB-C charging cable.

  • Page 9: Set Up Your Mobile Router

    Nighthawk M5 5G WiFi 6 Mobile Router Set Up Your Mobile Router To set up your mobile router: 1. Insert the battery. 2. Install the back cover. 3. Firmly close the back cover. 4. Tap Power to power on the mobile router.

  • Page 10: Connect To The Internet

    Nighthawk M5 5G WiFi 6 Mobile Router To recharge your battery: 1. Connect the USB-C charging cable to your mobile router. 2. Connect the other end of the cable to the USB port on your computer or to the USB charger.
  • Page 11 Nighthawk M5 5G WiFi 6 Mobile Router To replace a SIM card: 1. Remove the back cover by lifting the corners. 2. Remove the battery. 3. Slide out the SIM card. 4. Insert the replacement SIM card. Get Started User Manual...

  • Page 12: Home Screen

    Nighthawk M5 5G WiFi 6 Mobile Router 5. Insert the battery. 6. Install the back cover. Home Screen You can use the home screen to view the mobile router’s status, configure WiFi settings, view data usage details, and view system alerts.

  • Page 13: Powering Off/Resetting The Device

    Nighthawk M5 5G WiFi 6 Mobile Router Table 1. Icons Icons Description This indicates the strength of the mobile broadband network signal. Your 5G wireless device displays the following network indicator to let you know you are connected to the 5G network.

  • Page 14: Connect To The Mobile Router With Tethering

    WiFi. This kind of cable connection is called tethering. Note: The computer's operating system detects the Nighthawk M5 5G WiFi 6 Mobile Router the first time you use the USB-C cable to connect the computer to the mobile router.

  • Page 15: Log In To Your Mobile Router Web Page

    Nighthawk M5 5G WiFi 6 Mobile Router The mobile router web page displays. 3. Enter the administrator login password. The default password is printed on the product label. The password is case-sensitive. Log in to Your Mobile Router Web Page Your mobile router comes configured and ready to use as is.

  • Page 16: Chapter 2 Use Your Mobile Router

    Use Your Mobile Router This chapter explains how to use your mobile router. The chapter covers the following topics: • View Estimated Data Usage on the Mobile Router • View Data Usage on the Mobile Router Web Page • View Messages From the Mobile Router •...

  • Page 17: View Estimated Data Usage On The Mobile Router

    Nighthawk M5 5G WiFi 6 Mobile Router View Estimated Data Usage on the Mobile Router To view estimated data usage on the mobile router: To wake the device, press the Power button. The LCD screen shows the estimated data usage for the current billing cycle. Tapping in the data usage area provides more detailed information and options for configuring usage limit warnings.

  • Page 18: Send Sms Messages From The Mobile Router

    Nighthawk M5 5G WiFi 6 Mobile Router This router display indicates you have an unread message. Note: Although you can view messages directly on the mobile router, use the mobile router's web page to delete them. To view messages from the mobile router display: 1.
  • Page 19 Nighthawk M5 5G WiFi 6 Mobile Router 4. Use the keypad to type the phone number to which the message will be sent. As you enter digits, the phone number appears in the To: field. 5. Tap Next. A keypad for entering the message appears.

  • Page 20: View Messages From The Mobile Router Web Page

    Nighthawk M5 5G WiFi 6 Mobile Router View Messages From the Mobile Router Web Page To view messages from the mobile router web page: 1. From a computer or WiFi device that is connected to the mobile router, launch a web browser.

  • Page 21: Send Sms Messages From The Mobile Router Web Page

    Nighthawk M5 5G WiFi 6 Mobile Router Send SMS Messages From the Mobile Router Web Page You can can send SMS messages from the mobile Web page. To send an SMS message from the mobile router Web page: 1. From a computer or WiFi device that is connected to the mobile router, launch a web browser.

  • Page 22: Delete A Message From The Mobile Router Web Page

    Nighthawk M5 5G WiFi 6 Mobile Router To delete messages from the mobile router display: 1. Press Power to wake the mobile router. 2. Tap Messages. The Messages screen displays. 3. Select the message to delete. 4. Tap Delete. The message is deleted.

  • Page 23: View Alerts From The Mobile Router

    Nighthawk M5 5G WiFi 6 Mobile Router View Alerts From the Mobile Router When you unlock the device screen, the device displays any current alerts. 1. Unlock the device. Any current alerts are shown on the display. For example, if no SIM card is installed, the following alert appears: 2.

  • Page 24: Turn On Dual-Band Wifi From The Mobile Router Web Page

    Nighthawk M5 5G WiFi 6 Mobile Router The mobile router web page displays. 3. Enter the administrator login password. The default password is printed on the product label. The password is case-sensitive. Any current alerts are shown on the display. For example, if no SIM card is installed, the following alert appears: Follow the instructions in each alert to address the conditions that caused it to display.

  • Page 25: Turn On Dual-Band Wifi From The Mobile Router

    Nighthawk M5 5G WiFi 6 Mobile Router 5. Select Dual-Band WiFi. The Save and Cancel buttons display at the bottom of the page. 6. Click the Save button. A message displays telling you that to save this change, your device must restart WiFi connections.

  • Page 26: Manage Your Broadband Network Connection

    Nighthawk M5 5G WiFi 6 Mobile Router 4. Tap Dual-Band WiFi. 5. Tap OK. Your settings are saved. Manage Your Broadband Network Connection You can view the mobile broadband network status, turn domestic data on and off, and turn international roaming on and off.

  • Page 27: View Mobile Broadband Network Status From The Mobile Router

    Nighthawk M5 5G WiFi 6 Mobile Router View Mobile Broadband Network Status From the Mobile Router To view network status from the mobile router: 1. To wake the device, tap Power. 2. Tap Settings. 3. Tap Broadband. The Broadband screen displays the network status.

  • Page 28: View Mobile Broadband Network Status From The Mobile Router Web Page

    Nighthawk M5 5G WiFi 6 Mobile Router View Mobile Broadband Network Status From the Mobile Router Web Page To view network status from the mobile router web page: 1. From a computer or WiFi device that is connected to the mobile router, launch a web browser.

  • Page 29: Turn Domestic Data On And Off From The Mobile Router

    Nighthawk M5 5G WiFi 6 Mobile Router Turn Domestic Data On and Off From the Mobile Router To view network status from the mobile router: 1. To wake the device, tap Power. 2. Tap Settings. 3. Tap Broadband. The Broadband screen displays the network status.
  • Page 30 Nighthawk M5 5G WiFi 6 Mobile Router To turn domestic data off from the mobile router: 1. From a computer or WiFi device that is connected to the mobile router, launch a web browser. 2. Enter http://192.168.1.1. The mobile router web page displays.

  • Page 31: Turn International Roaming On And Off From The Mobile Router

    Nighthawk M5 5G WiFi 6 Mobile Router Turn International Roaming On and Off From the Mobile Router To view network status from the mobile router: 1. To wake the device, tap Power. 2. Tap Settings. 3. Tap Broadband. The Broadband screen displays the network status.

  • Page 32: Turn International Roaming On And Off From The Mobile Router Web Page

    Nighthawk M5 5G WiFi 6 Mobile Router Turn International Roaming On and Off From the Mobile Router Web Page Before you turn on international roaming, make sure that you are aware of any extra charges for data that you might incur.

  • Page 33: Manage Wifi

    Nighthawk M5 5G WiFi 6 Mobile Router Manage WiFi Advanced users can set up the WiFi radio of the mobile router to meet their WiFi needs by customizing settings on the mobile router web page. On the mobile router web page, the following WiFi profiles are available: •...

  • Page 34: Turn On 5 Ghz Wifi From The Mobile Router Web Page

    Nighthawk M5 5G WiFi 6 Mobile Router The WiFi Band screen displays. 4. Tap 5 GHz. A message displays to tell you that changing the WiFi info temporarily causes connectivity loss. 5. Tap OK. Your settings are saved. Turn On 5 GHz WiFi From the Mobile Router Web Page When all of your devices support 5 GHz WiFi, use 5 GHz WiFi for faster downloads.

  • Page 35: Specify Wifi Settings From The Mobile Router

    Nighthawk M5 5G WiFi 6 Mobile Router Specify WiFi Settings From the Mobile Router To specify the WiFi settings from the mobile router: 1. Tap Power to wake the device. 2. To turn the WiFi signal on or off: a. Tap WiFi.

  • Page 36: Change Wifi Settings From The Mobile Router Web Page

    Nighthawk M5 5G WiFi 6 Mobile Router Use the mobile router web page to set up a profile that is more detailed than the basic profiles offered on the mobile router. Change WiFi Settings From the Mobile Router Web Page To select a WiFi profile or create a custom profile on the mobile router web page: 1.

  • Page 37: Change Wifi Network Names And Passwords From The Mobile Router Web Page

    Nighthawk M5 5G WiFi 6 Mobile Router To change the network name and password from the mobile router. 1. Press the Power button to wake the device. 2. Tap WiFi. The WiFi screen displays. 3. Tap Main WiFi. The settings screen for the network displays.

  • Page 38: Change Wifi Encryption Settings

    Nighthawk M5 5G WiFi 6 Mobile Router 3. Enter the administrator login password. The default password is printed on the product label. The password is case-sensitive. The home page displays. 4. Select Settings > Setup > Wireless. The WiFi connect page displays.
  • Page 39 Nighthawk M5 5G WiFi 6 Mobile Router 6. Click Apply and Discard. A message displays telling you that to save this change, your device must restart WiFi connections. 7. Click Continue. Your settings are saved. 8. Reconnect your WiFi devices, if necessary, using the new WiFi credentials.

  • Page 40: Chapter 3 Manage Security

    Manage Security For information about WiFi security settings, see Manage WiFi Security on page 36. The chapter covers the following topics: • Change the Mobile Router Web Page Login Settings • Activate SIM Security...

  • Page 41: Change The Mobile Router Web Page Login Settings

    Nighthawk M5 5G WiFi 6 Mobile Router Change the Mobile Router Web Page Login Settings You can change the host name for the mobile router web page. You can also change the password to access the mobile router web page.
  • Page 42 Nighthawk M5 5G WiFi 6 Mobile Router The default password is printed on the product label. The password is case-sensitive. The home page displays. 4. Select Settings > Security > SIM Security. The SIM Security page displays. 5. Click the Activate button.

  • Page 43: Chapter 4 Maintain Your Mobile Router

    Maintain Your Mobile Router The chapter covers the following topics: • Extend Battery Life • View Details About Your Device From the Mobile Router • View Details About Your Device From the Mobile Router Web Page • Add and Select Access Point Names (APN) •...

  • Page 44: Extend Battery Life

    Nighthawk M5 5G WiFi 6 Mobile Router Extend Battery Life The mobile router, by default, is configured to optimize battery life. The following factors affect battery life: • Screen brightness. • Standby time. • Data throughput. • Mobile broadband signal strength (the better the signal, the longer the battery life).

  • Page 45: Set The Display To Increase Battery Life From The Mobile Router Web Page

    Nighthawk M5 5G WiFi 6 Mobile Router To change the screen brightness from the mobile router ..789ip. 1. Tap Power to wake the device. 2. Tap Settings. 3. Tap Screen. The settings screen for the network displays. 4. Slide the Screen Brightness slider to the brightness that you want.
  • Page 46 Nighthawk M5 5G WiFi 6 Mobile Router To adjust display settings to increase battery life from the mobile router web page: 1. From a computer or WiFi device that is connected to the mobile router, launch a web browser. 2. Enter http://192.168.1.1.

  • Page 47: View Details About Your Device From The Mobile Router

    Nighthawk M5 5G WiFi 6 Mobile Router View Details About Your Device From the Mobile Router You can view details about your device such as the model number, software version, and IMEI (International Mobile Station Equipment Identity). 1. Tap Power to wake the device.

  • Page 48: View Details About Your Device From The Mobile Router Web Page

    Nighthawk M5 5G WiFi 6 Mobile Router View Details About Your Device From the Mobile Router Web Page You can view details about your device such as the model number, software version, and IMEI (International Mobile Station Equipment Identity). To view details about your device from the mobile router web page: 1.
  • Page 49 Nighthawk M5 5G WiFi 6 Mobile Router 4. Select Settings > Advanced Settings > Cellular. The Add APN screen displays. 5. Click the Add button. The APN page displays. 6. Specify the APN name. The APN name is a label for display in the UI.

  • Page 50: Select An Apn To Use

    Nighthawk M5 5G WiFi 6 Mobile Router Select an APN to Use To select an APN to use: 1. From a computer or WiFi device that is connected to the mobile router, launch a web browser. 2. Enter http://192.168.1.1. The mobile router web page displays.

  • Page 51: Enable Dmz

    Nighthawk M5 5G WiFi 6 Mobile Router Enable DMZ In a demilitarized zone (DMZ) network configuration, a computer runs outside the firewall in the DMZ. This computer intercepts incoming Internet traffic, providing an extra layer of protection for the rest of the network, and sending all incoming data to a particular IP address.

  • Page 52: Update Mobile Router Software And Firmware

    Nighthawk M5 5G WiFi 6 Mobile Router Update Mobile Router Software and Firmware The mobile router automatically checks for new software or firmware updates periodically. If an update becomes available, the mobile router displays an alert. You can also check for updates manually without receiving an alert.

  • Page 53: Chapter 5 Frequently Asked Questions

    Frequently Asked Questions This chapter provides answers to possible questions about your mobile router: • Questions About Connecting and Disconnecting Devices and Accessing the Internet • Questions About the Mobile Router Web Page • General Questions...

  • Page 54: Questions About Connecting And Disconnecting Devices And Accessing The Internet

    Nighthawk M5 5G WiFi 6 Mobile Router Questions About Connecting and Disconnecting Devices and Accessing the Internet Review these topics for answers to questions about connecting and disconnecting devices and accessing the Internet. What do I do if I can’t connect a device to the mobile router?

  • Page 55: How Do I Disconnect From The Mobile Broadband Network

    Nighthawk M5 5G WiFi 6 Mobile Router How do I disconnect from the mobile broadband network? Turning off domestic data and international roaming disconnects your mobile router from the mobile broadband network. For more information, see Turn Domestic Data Off From the Mobile Router Web Page on page 29.

  • Page 56: Questions About The Mobile Router Web Page

    Nighthawk M5 5G WiFi 6 Mobile Router The mobile router web page displays. 3. Enter the mobile router password. The default password is printed on the product label. The password is case-sensitive. The home page displays. 4. Select Settings > Advanced Settings > Cellular.

  • Page 57: What Do I Do If I Forget My Admin Login Password

    Nighthawk M5 5G WiFi 6 Mobile Router What do I do if I forget my admin login password? The default admin login password is printed on the product label, and the mobile router web page URL is http://192.168.1.1. If you changed the admin login password and can’t remember the password that you created, you must reset the mobile router back to factory defaults.

  • Page 58: Why Is The Download Or Upload Speed Slow

    Nighthawk M5 5G WiFi 6 Mobile Router Why is the download or upload speed slow? Data transfer speed depends on signal strength and interfering radio sources like electrical generators or other mobile router WiFi devices. Review the following possibilities: • Check your signal strength and network type (for example, 5G is generally faster than 4G).

  • Page 59: Find The Ip Address On A Mac Os X Device

    Nighthawk M5 5G WiFi 6 Mobile Router The IP address might be listed under IPv4 Address or something similar. Find the IP address on a Mac OS X device To find the IP address on a Mac OS X device: 1.

  • Page 60: Find The Mac Address On A Windows 8 Device

    Nighthawk M5 5G WiFi 6 Mobile Router Find the MAC address on a Windows 8 device To find the MAC address on a Windows 8 device: 1. In the Charms bar, click the Search button. 2. Select Command Prompt. 3. At the command prompt, enter ipconfig /all and press the Enter button.

  • Page 61: Chapter 6 Troubleshooting

    Troubleshooting This chapter provides suggestions for troubleshooting problems that might arise when you are using your mobile router. The chapter covers the following topics: • View Alerts • Reset the Mobile Router...

  • Page 62: View Alerts

    Nighthawk M5 5G WiFi 6 Mobile Router View Alerts Your mobile router displays alerts to advise you of device status changes. See View Messages From the Mobile Router Web Page on page 20. SIM Not Installed Ensure that the micro SIM card is installed correctly. For information about replacing a SIM, see Replace a SIM Card on page 10.

  • Page 63: Reset The Mobile Router

    Nighthawk M5 5G WiFi 6 Mobile Router Move the device to an area where the temperature is more suitable and, if the mobile router is too warm, make sure that the area is well ventilated and air can circulate around the device.

  • Page 64: Reset The Mobile Router From The Mobile Router Web Page

    Nighthawk M5 5G WiFi 6 Mobile Router 2. Tap Settings. 3. Tap More. The additional settings screen displays. 4. Tap Factory Reset. A message displays telling you that devices currently connected will lose Internet access. 5. Tap Yes. The mobile router resets to its factory settings.
  • Page 65 Nighthawk M5 5G WiFi 6 Mobile Router 6. Click the Yes button. The mobile router returns to its factory settings. Troubleshooting User Manual...

  • Page 66: Appendix A Specifications

    Specifications This appendix covers the following topics: • Battery Specifications • Display Specifications • Mechanical Specifications • Mobile Band Specifications • Package Contents • Port Specifications • Security Specifications • WiFi Specifications • Environmental Specifications...

  • Page 67: Battery Specifications

    Nighthawk M5 5G WiFi 6 Mobile Router Battery Specifications Battery specifications: • Removable Li-ion battery • Up to 13 hours of continuous usage Note: 13+ hour battery life is achieved by the following heaviest case: stream YouTube for 1 hour, followed by 30 minutes of idle time, and then repeat for over 13 hours.

  • Page 68: Display Specifications

    Nighthawk M5 5G WiFi 6 Mobile Router Display Specifications The mobile router includes a 2.4 in. LCD touch screen. Specifications User Manual...

  • Page 69: Mechanical Specifications

    5G NR bands n1, n28, n77, n78 Package Contents Your mobile router package includes the following: • Nighthawk M5 5G WiFi 6 Mobile Router • Removable lithium ion battery • AC charger • USB Type-C cable • Quick Start Guide •...

  • Page 70: Port Specifications

    Nighthawk M5 5G WiFi 6 Mobile Router Port Specifications The mobile router provides one USB 3.1 Type-C port. Security Specifications Supported security features: • WiFi security encryption • VPN pass-through • NAT firewall • Password protected administration UI Specifications User Manual...

  • Page 71: Wifi Specifications

    Nighthawk M5 5G WiFi 6 Mobile Router WiFi Specifications WiFi support: • WiFi 802.11a/b/g/n/ac/ax, 2x2 MIMO • 2.4/5 GHz Standalone Environmental Specifications Table 4. Recommended operating and storage temperatures Environment Temperature Operating temperature 0°C to 35°C (32 F to 95°F) Storage temperature –10°C to +60°C...

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Mr5100Mr5200

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