Honeywell MS3780 Fusion Setup/Service Instructions page 15

Maintenance
To clean the glass on the scanner, use a household glass cleaner and a soft cloth.
Scanner Tests
Test 1
Scan an item with the data cable not connected to the G-SITE or Passport system. The test is
successful if the scanner beeps and the green LED flashes.
Test 2
POS System
G-SITE
Passport
Phone Questions
Is the red light on? If not, wave your hand in front of the red lens to turn the scanner on.
1
Has the scanner worked in the past?
2
Is the scanner glass clean? If not, have the cashier clean the glass and scan the item again.
3
Did the cashier try to scan another item? If not, have the cashier scan another item.
4
Did the scanner beep or blink (green LED) when the item was scanned?
5
When the item was scanned, did the messages "UPC NOT FOUND (for G-SITE systems)" or
6
"Scanned Item Not Found (for Passport systems)" appear on the console screen? If it did, the
UPC number is not programmed in the system. Have the manager program the UPC number
and update.
Has the Item Information programming been checked to ensure that the item's status is valid?
7
Before the scanner stopped working, did the cashier have to scan an item several times before
8
the scanner detected an item? If the message "UPC/PLU Scan Error" appears, expect a
hardware problem.
MDE-4636C Honeywell® MS3780 Fusion Scanner Setup/Service Instructions · July 2021
Procedure
Scan an item with the data cable connected to
the G-SITE console I/O board scanner port (first
enter the PLU/PLC data into the console in the
program/manager mode).
Scan an item with the data cable connected to
port 8 (PX5X) of the USB/RS-232 converter or
port C (PC41/PC42) of the IBM tailgate board
(first enter the PLU/PLC data into the system
using Manager Workstation > Pricing > Item).
Maintenance
Scanner Fails Test If:
• The scanner does not beep and the
green LED does not flash.
• The scanner beeps and the green LED
flashes, but the G-SITE system does not
respond or displays a UPC/PLU Scan
Error.
• The scanner does not beep and the green
LED does not flash.
• The scanner beeps and the green LED
flashes, but the Passport system does not
respond or displays the message, "Item
(barcode number) not found" in a red
error box.
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