GMC 2007 Sierra 1500 Pickup Owner's Manual page 640

STEP THREE — Canadian Owners: In the event
that you do not feel your concerns have been
addressed after following the procedure outlined in
steps 1 and 2, General Motors of Canada Limited
wants you to be aware of its participation in a
no-charge Mediation/Arbitration Program. General
Motors of Canada Limited has committed to binding
arbitration of owner disputes involving
factory-related vehicle service claims. The program
provides for the review of the facts involved by an
impartial third party arbiter, and may include an
informal hearing before the arbiter. The program is
designed so that the entire dispute settlement
process, from the time you file your complaint to the
final decision, should be completed in
approximately 70 days. We believe our impartial
program offers advantages over courts in most
jurisdictions because it is informal, quick, and free
of charge.
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For further information concerning eligibility in
the Canadian Motor Vehicle Arbitration Plan
(CAMVAP), call toll-free 1-800-207-0685.
Alternatively, you may call the General Motors
Customer Communication Centre, 1-800-263-3777
(English), 1-800-263-7854 (French), or you may
write to the Mediation/Arbitration Program, c/o
Customer Communication Centre, General Motors
of Canada Limited, Mail Code: CA1-163-005, 1908
Colonel Sam Drive, Oshawa, Ontario, L1H 8P7.
Your inquiry should be accompanied by your
Vehicle Identification Number (VIN).