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We prefer you utilize the Cust.omer Satisfaction
Procedure before you resort to AUTO LINE. but you
may contact the BBB at any time. The BBB will attempt
to resolve the complaint serving as an intermediary, If
this mediation is unsuccessful, an informal hearing will
be scheduled where. eligible clIston1ers may present their
case
t o
an impartid third-party arbitrator.
Warranty Information
Yout. vehicle comes with
a
separate warranty booklet
that: contains detailed warranty inf'ormation.
REPORTING SAFETY DEFECTS
TO THE UNITED STATES
GOVERNMENT
I F you believe that yol~r vehicle has
; 1
defect which could
cause
a
crash or could cause injury or death, you should
itntnediately inform the National Highway Traffic
Safety Administration (NHTSA). in addition to
notifying General
Motors.
I f NHTSA receives similar complaints.
it
may open an
investigation. and if
it
finds that
it
safety defect exists in
a group of vehicles.
it
may order a recall and remedy
campaign. Howww-, NHTSA cannot become involved
i n
individual problems between you,
YOLK
dealer or
General Motors.
To contact NHTSA, you
nay
either call the Auto Safety
Hotline toll-free at 1-800-424-9393
( o r
366-0 123 in the
Washington. D.C. area) or write to:
NHTSA. U.S. Department o f Transportation
W'lshington. D.C. 20590
You can
also
obtain other infcmnafion about motor
\.ellick safety from the Hotline.
8-10
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