Cadillac 2007 XLR Owner's Manual page 495

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Choose a reputable collision repair facility for
your vehicle. Whether you select a GM dealer
or a private collision repair facility to fix the
damage, make sure you are comfortable with
them. Remember, you will have to feel
comfortable with their work for a long time.
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Once you have an estimate, read it carefully
and make sure you understand what work will
be performed on your vehicle. If you have a
question, ask for an explanation. Reputable
shops welcome this opportunity.
Managing the Vehicle Damage Repair
Process
In the event that your vehicle requires damage
repairs, GM recommends that you take an active
role in its repair. If you have a pre-determined repair
facility of choice, take your vehicle there, or have it
towed there. Specify to the facility that any required
replacement collision parts be original equipment
parts, either new Genuine GM parts or recycled
original GM parts. Remember, recycled parts will
not be covered by your GM vehicle warranty.
Insurance pays the bill for the repair, but you must
live with the repair. Depending on your policy
limits, your insurance company may initially value
the repair using aftermarket parts. Discuss this
with your repair professional, and insist on
Genuine GM parts. Remember if your vehicle is
leased you may be obligated to have the
vehicle repaired with Genuine GM parts, even if
your insurance coverage does not pay the full cost.
If another party's insurance company is paying
for the repairs, you are not obligated to accept a
repair valuation based on that insurance
company's collision policy repair limits, as you
have no contractual limits with that company. In
such cases, you can have control of the repair and
parts choices as long as cost stays within
reasonable limits.
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