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WHEN ORDERING REPAIR PARTS ALWAYS GIVE THE FOLLOWING INFORMATION: (I) MODEL AND SERIAL
NUMBER, (2) TYPE OF GAS, (3) ITEM NUMBER, (4) PARTS DESCRIPTION.
THE PARTS MAY BE ORDERED THROUGH YOUR PLUMBER, A LOCAL SUPPLY COMPANY, OR DIRECT FROM
THE FACTORY. PARTS WILL BE SHIPPED AND BILLED AT PREVALING PRICES AT THE TIME OF SHIPMENT. REFER
TO YOUR WARRANTY FOR FACTORY ADDRESS.
NEED SERVICE
IF YOU
1.
2.
Should your problem not be solved to your complete satisfaction, you should then contact the
Manufacturer's Service Department at the following address:
American Standard Water Heaters
American Standard Water Heaters
561 New York drive
2808 Metropolitan Place
Pomona ,CA,91768
Pomona, CA. 91767
USA
USA
1-888-883-0788
1-888-883-0788
When contacting the manufacturer, the following information will be requested:
a.
Model and serial number of the water heater as shown on the rating plate attached to
b.
Address where the water heater is located and physical location.
c.
Name and address of installer and any service agency who performed service on the
water heater.
d.
Date of original installation and dates any service work was performed.
e.
Details of the problems as you can best describe them.
f.
List of people, with dates, who have been contacted regarding your problem.
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