Page 1 From: 1st Tech Service Sect., MFP/Printer Tech Service Dept. echnical ulletin PAGE: 1/5 Reissued: 13-Mar-17 Model: Date: MET-C2yz 13-May-16 .: RD244001i RTB Reissue The items in bold italics have been corrected or added. Subject: Prepared by: Firmware Release Note: System/Copy M.
Page 2 When executing a Firmware configuration task via Device Manager NX Pro/Enterprise, an RFU package with the appropriate destination (USA/Europe/Asia/Korea/Taiwan model or China model) can be selected and downloaded from the RICOH Global Server. 1.08 Symptom corrected: 1. Behavior of the SDK applications (CAP/ELP/SLNX/GSNX/etc.) may be...
Page 3 PAGE: 3/5 Reissued: 13-Mar-17 Model: Date: MET-C2yz 13-May-16 .: RD244001i Version Modified Points or Symptom Corrected (Compatibility mode) and SOP Optimized (Hybrid mode) applications are affected by these issues. - Cannot log in. - Cannot scan. - Cannot print.
Page 4 PAGE: 4/5 Reissued: 13-Mar-17 Model: Date: MET-C2yz 13-May-16 .: RD244001i Version Modified Points or Symptom Corrected sure to update all of them: - Printer firmware: v1.02 or later (D2395570F) - Network Support firmware: v15.55 or later (D2395567F) Other changes: In response to concerns regarding vulnerability, the SSL/TLS setting in the MFP matches that in the @Remote connection.
Page 5 PAGE: 5/5 Reissued: 13-Mar-17 Model: Date: MET-C2yz 13-May-16 .: RD244001i Version Modified Points or Symptom Corrected If the authentication setting is changed while logging in and the Finish key is pressed from the System Settings menu, the System Settings menu appears instead of the home screen.
Page 6 PAGE: 1/2 Reissued: 21-Dec-16 Model: Date: MET-C2yz 13-May-16 .: RD244002f RTB Reissue The items in bold italics have been corrected or added. Subject: Prepared by: Firmware Release Note: Engine M. Kumagai From: 1st Tech Service Sect., MFP/Printer Tech Service Dept.
Page 7 PAGE: 2/2 Reissued: 21-Dec-16 Model: Date: MET-C2yz 13-May-16 .: RD244002f Version Modified Points or Symptom Corrected SP1-102-011[Temp:lower:Delta:Press:Sp.1] 5->10 1.07:02 Symptom corrected: Serial number information stored in SP5-811-001 is corrupted and the following may not work: @Remote registration via external appliances User authentication in SDK application 1.06:02...
Page 8 PAGE: 1/3 Reissued: 29-Mar-17 Model: Date: MET-C2yz 13-May-16 .: RD244003i RTB Reissue The items in bold italics have been corrected or added. Subject: Prepared by: Firmware Release Note: Network Support M. Kumagai From: 1st Tech Service Sect., MFP/Printer Tech Service Dept.
Page 9 PAGE: 2/3 Reissued: 29-Mar-17 Model: Date: MET-C2yz 13-May-16 .: RD244003i Version Modified Points or Symptom Corrected 15.57.1 Other changes: Minor bug correction. 15.56 Other changes: In response to concerns regarding vulnerability, the SSL/TLS setting in the MFP matches that in the @Remote connection.
Page 10 PAGE: 3/3 Reissued: 29-Mar-17 Model: Date: MET-C2yz 13-May-16 .: RD244003i Version Modified Points or Symptom Corrected Support for DHCP option 60 and 77. This firmware is dependent on System/Copy firmware v1.03 (D2395550H) or later, so please be sure to update that firmware also.
Page 11 PAGE: 1/1 Reissued: 27-Mar-17 Model: Date: MET-C2yz 13-May-16 .: RD244004d RTB Reissue The items in bold italics have been corrected or added. Subject: Prepared by: Firmware Release Note: NetworkDocBox M. Kumagai From: 1st Tech Service Sect., MFP/Printer Tech Service Dept.
Page 12 PAGE: 1/2 Reissued: 06-Mar-17 Model: Date: MET-C2yz 13-May-16 .: RD244005f RTB Reissue The items in bold italics have been corrected or added. Subject: Prepared by: Firmware Release Note: Fax M. Kumagai From: 1st Tech Service Sect., MFP/Printer Tech Service Dept.
Page 13 PAGE: 2/2 Reissued: 06-Mar-17 Model: Date: MET-C2yz 13-May-16 .: RD244005f Version Modified Points or Symptom Corrected 1. Perform AirPrintFax from Mac. 2. Change the network setting (system setting>interface setting in user tools) after the transmission. 3. Perform AirPrintFax from MacPC again.
Page 14 PAGE: 1/1 Model: Date: MET-C2yz 13-May-16 .: RD244006 Subject: Prepared by: Firmware Release Note: PowerSaving Sys M. Kumagai From: 1st Tech Service Sect., MFP/Printer Tech Service Dept. Troubleshooting Part information Action required Classification: Mechanical Electrical Service manual revision...
Page 15 PAGE: 1/2 Reissued: 28-Mar-17 Model: Date: MET-C2yz 13-May-16 .: RD244007h RTB Reissue The items in bold italics have been corrected or added. Subject: Prepared by: Firmware Release Note: Printer M. Kumagai From: 1st Tech Service Sect., MFP/Printer Tech Service Dept.
Page 16 PAGE: 2/2 Reissued: 28-Mar-17 Model: Date: MET-C2yz 13-May-16 .: RD244007h Version Modified Points or Symptom Corrected 1.03 Symptom corrected: 1. An SC899 error might occur when the Printer application starts up, which causes the device to stall. 2. When printing from AirPrint, the paper weight "Plain 2 (75 to 81g/square meter)"...
Page 17 PAGE: 1/1 Reissued: 21-Dec-16 Model: Date: MET-C2yz 13-May-16 .: RD244008c RTB Reissue The items in bold italics have been corrected or added. Subject: Prepared by: Firmware Release Note: RemoteFax M. Kumagai From: 1st Tech Service Sect., MFP/Printer Tech Service Dept.
Page 18 PAGE: 1/2 Reissued: 31-Mar-17 Model: Date: MET-C2yz 13-May-16 .: RD244009e RTB Reissue The items in bold italics have been corrected or added. Subject: Prepared by: Firmware Release Note: Scanner M. Kumagai From: 1st Tech Service Sect., MFP/Printer Tech Service Dept.
Page 19 PAGE: 2/2 Reissued: 31-Mar-17 Model: Date: MET-C2yz 13-May-16 .: RD244009e Version Modified Points or Symptom Corrected 01.03 Symptom corrected: A3 size cannot be specified in macOS when scanning by using AirPrint. When scanning from Mac OS X 10.12 by using AirPrint, the output file cannot be opened in the viewer.
Page 20 PAGE: 1/2 Reissued: 08-Nov-16 Model: Date: MET-C2yz 13-May-16 .: RD244010d RTB Reissue The items in bold italics have been corrected or added. Subject: Prepared by: Firmware Release Note: Web Support M. Kumagai From: 1st Tech Service Sect., MFP/Printer Tech Service Dept.
Page 21 PAGE: 2/2 Reissued: 08-Nov-16 Model: Date: MET-C2yz 13-May-16 .: RD244010d...
Page 22 PAGE: 1/1 Reissued: 04-Aug-16 Model: Date: MET-C2yz 13-May-16 .: RD244011a RTB Reissue The items in bold italics have been corrected or added. Subject: Prepared by: Firmware Release Note: Web Uapl M. Kumagai From: 1st Tech Service Sect., MFP/Printer Tech Service Dept.
Page 23 PAGE: 1/1 Model: Date: MET-C2yz 13-May-16 .: RD244012 Subject: Prepared by: Firmware Release Note: aics M. Kumagai From: 1st Tech Service Sect., MFP/Printer Tech Service Dept. Troubleshooting Part information Action required Classification: Mechanical Electrical Service manual revision Paper path...
Page 24 PAGE: 1/1 Reissued: 08-Nov-16 Model: Date: MET-C2yz 13-May-16 .: RD244013b RTB Reissue The items in bold italics have been corrected or added. Subject: Prepared by: Firmware Release Note: animation M. Kumagai From: 1st Tech Service Sect., MFP/Printer Tech Service Dept.
Page 25 PAGE: 1/1 Model: Date: MET-C2ab/MET-C2cde/MET-C2yz 13-May-16 .: RD239015 Subject: Prepared by: Firmware Release Note: Option PctBrdg M. Kumagai From: 1st Tech Service Sect., MFP/Printer Tech Service Dept. Troubleshooting Part information Action required Classification: Mechanical Electrical Service manual revision...
Page 26 PAGE: 1/1 Reissued: 25-May-16 Model: Date: MET-C2ab/MET-C2cde/MET-C2yz/ 13-May-16 .: RD239016a Brz-MF1/MT-C6/Gim-MF1.5dM RTB Reissue The items in bold italics have been corrected or added. Subject: Prepared by: Firmware Release Note: PCL Font M. Kumagai From: 1st Tech Service Sect., MFP/Printer Tech Service Dept.
Page 27 PAGE: 1/1 Model: Date: MET-C2ab/MET-C2cde/MET-C2yz 13-May-16 .: RD239019 Subject: Prepared by: Firmware Release Note: PS3 M. Kumagai From: 1st Tech Service Sect., MFP/Printer Tech Service Dept. Troubleshooting Part information Action required Classification: Mechanical Electrical Service manual revision Paper path...
Page 28 PAGE: 1/1 Model: Date: MET-C2ab/MET-C2cde/MET-C2yz 13-May-16 .: RD239020 Subject: Prepared by: Firmware Release Note: RPCS M. Kumagai From: 1st Tech Service Sect., MFP/Printer Tech Service Dept. Troubleshooting Part information Action required Classification: Mechanical Electrical Service manual revision Paper path...
Page 29 PAGE: 1/1 Model: Date: MET-C2ab/MET-C2cde/MET-C2yz 13-May-16 .: RD239021 Subject: Prepared by: Firmware Release Note: XPS M. Kumagai From: 1st Tech Service Sect., MFP/Printer Tech Service Dept. Troubleshooting Part information Action required Classification: Mechanical Electrical Service manual revision Paper path...
Page 30 echnical ulletin PAGE: 1/1 Reissued: 05-Jan-17 Model: Date: Al-C2/AP-C3/AT-C3/MT-C5/Ch-C1/Cor-C1/MET- 23-Feb-12 .: RD129022c C1ab/MET-C1ab_ch/MET-C1cde/MET-C1cde_ch/MET- C1yz/MET-C1yz_ch/MET-C2ab/MET-C2cde/MET- C2yz/OR-C2/OR-C2_ch/MT-C6/Ch-C2/Cor-C1.5 RTB Reissue The items in bold italics have been corrected or added. Subject: Prepared by: Firmware Release Note: SG3-ND M. Kumagai From: 1st Tech Service Sect., MFP/Printer Tech Service Dept. Classification: Troubleshooting Part information...
Page 31 PAGE: 1/1 Reissued: 13-Dec-16 Model: Date: Lef-C1, GR-C2_SOP, MET-C2ab, MET-C2cde, MET-C2yz, 29-Jan-16 .: RD259013e MT-C6, Gim-MF1.5dM, Brz-MF1,CH-C2,Cor-C1.5,MET-P2,GR-C3 RTB Reissue The items in bold italics have been corrected or added. Subject: Prepared by: Firmware Release Note: BluetoothService for eDC T.
Page 32 PAGE: 1/2 Reissued: 16-Dec-16 Model: Date: 29-Jan-16 .: RD259032i Lef-C1/ Brz-MF1/CH-C2/Cor-C1.5/ Gim-MF1.5dM/ GR-C2/GR-C3/MT-C6/ MET-C2ab/MET-C2cde/MET-C2yz/MET-P2/Mo-C2 RTB Reissue The items in bold italics have been corrected or added. Subject: Prepared by: Firmware Release Note: QRCodeforSDC for eDC T. Tachibana From: 2nd Tech Service Sect., MFP/Printer Tech Service Dept.
Page 33 PAGE: 2/2 Reissued: 16-Dec-16 Model: Date: 29-Jan-16 .: RD259032i Lef-C1/ Brz-MF1/CH-C2/Cor-C1.5/ Gim-MF1.5dM/ GR-C2/GR-C3/MT-C6/ MET-C2ab/MET-C2cde/MET-C2yz/MET-P2/Mo-C2 Version Modified Points or Symptom Corrected 2.0.1 Other changes: Minor changes made to improve reliability. 1st mass production for Mo-C2 Symptom Corrected: Some of the wording in English was incorrect.
Page 34 PAGE: 1/2 Reissued: 19-Jan-17 Model: Date: 08-Feb-16 Lef-C1/Brz-MF1/ CH-C2/CH-C2 Pro/Cor-C1.5/ .: RD259038g Gim-MF1.5dM/GR-C2/GR-C3/ MET-C2ab/MET-C2cde/MET-C2yz/MET-P2/Mo-C2/ MT-C6 RTB Reissue The items in bold italics have been corrected or added. Subject: Prepared by: Firmware Release Note: QuickCardAuth for eDC T. Tachibana From: 2nd Tech Service Sect., MFP/Printer Tech Service Dept.
Page 35 PAGE: 2/2 Reissued: 19-Jan-17 Model: Date: 08-Feb-16 Lef-C1/Brz-MF1/ CH-C2/CH-C2 Pro/Cor-C1.5/ .: RD259038g Gim-MF1.5dM/GR-C2/GR-C3/ MET-C2ab/MET-C2cde/MET-C2yz/MET-P2/Mo-C2/ MT-C6 Version Modified Points or Symptom Corrected 2.01.20 1st Mass production Symptom Corrected: Some of the wording in English was incorrect. Other Changes: Modified the login message in Quick Card Authentication.
Page 36 PAGE: 1/1 Model: CheetahBusinessApplication/ Date: 13-May-16 .: RM923010 Lef-C1/MET-C2ab/MET-C2cde/MET-C2yz/Mo-C2 Subject: Prepared by: Firmware Release Note: JobHistory Y. Fukuzaki From: Connectivity Service Sect., MFP/Printer Tech Service Dept. Troubleshooting Part information Action required Classification: Mechanical Electrical Service manual revision Paper path...
Page 37 PAGE: 1/1 Model: Date: No.: RD262032a Mo-C2/MET-C2ab/MET-C2cde/MET-C2yz/ 04-Mar-16 Brz-MF1/MT-C6/Gim-MF1.5dM/CH-C2/CH-C2Pro Subject: Prepared by: Firmware Release Note: PS3 Font Y. Kurohashi From: 1st PP Tech Service Sect., PP Tech Service Dept. Troubleshooting Part information Action required Classification: Mechanical Electrical Service manual revision...
Page 38 PAGE: 1/1 Reissued: 14-Nov-16 Model: Date: 29-Jan-16 .: RD259023d Lef-C1/MET-C2ab/MET-C2cde/MET-C2yz/MT-C6/Brz-MF1/ GR-C2/Gim-MF1.5dM/CH-C2/MET-P2/GR-C3 RTB Reissue The items in bold italics have been corrected or added. Subject: Prepared by: Firmware Release Note: StopKeyWidget for eDC T. Tachibana From: 2nd Tech Service Sect., MFP/Printer Tech Service Dept.
Page 39 PAGE: 1/1 Reissued: 03-Oct-16 Model: Date: 29-Jan-16 .: RD259025e Lef-C1/MET-C2ab/MET-C2cde/MET-C2yz/MT-C6/Brz-MF1/ GR-C2/Gim-MF1.5dM RTB Reissue The items in bold italics have been corrected or added. Subject: Prepared by: Firmware Release Note: EcoInfoWidget for eDC T. Tachibana From: 2nd Tech Service Sect., MFP/Printer Tech Service Dept.
Page 40 PAGE: 1/1 Reissued: 03-Oct-16 Model: Date: 29-Jan-16 .: RD259026f Lef-C1/MET-C2ab/MET-C2cde/MET-C2yz/MT-C6/Brz-MF1/ GR-C2/Gim-MF1.5dM RTB Reissue The items in bold italics have been corrected or added. Subject: Prepared by: Firmware Release Note: TonnerWidget for eDC T. Tachibana From: 2nd Tech Service Sect., MFP/Printer Tech Service Dept.
Page 41 PAGE: 1/1 Reissued: 14-Nov-16 Model: Date: 29-Jan-16 .: RD259029e Lef-C1/MET-C2ab/MET-C2cde/MET-C2yz/MT-C6/Brz-MF1/ GR-C2/Gim-MF1.5dM/CH-C2/MET-P2/GR-C3 RTB Reissue The items in bold italics have been corrected or added. Subject: Prepared by: Firmware Release Note: ProgramInfoService for eDC T. Tachibana From: 2nd Tech Service Sect., MFP/Printer Tech Service Dept.
Page 42 PAGE: 1/1 Reissued: 17-Nov-16 Model: Date: 29-Jan-16 .: RD259034h Lef-C1/MET-C2ab/MET-C2cde/MET-C2yz/MT-C6/Brz-MF1/ GR-C2/Gim-MF1.5dM/MET-P2/CH-C2/GR-C3 RTB Reissue The items in bold italics have been corrected or added. Subject: Prepared by: Firmware Release Note: LanguageWidget for eDC T. Tachibana From: 2nd Tech Service Sect., MFP/Printer Tech Service Dept.
Page 43 PAGE: 1/1 Reissued: 31-May-16 Model: Date: No.: Mo-C2/MET-C2ab/MET-C2cde/MET-C2yz/MT- 04-Mar-16 RD262033a C6/Brazil-MF1 RTB Reissue The items in bold italics have been corrected or added. Subject: Prepared by: Firmware Release Note: Font EXP Y. Kurohashi From: 1st PP Tech Service Sect., PP Tech Service Dept.
Page 44 PAGE: 1/1 Reissued: 06-Jun-16 Model: Date: GR-C2_SOP, Mo-C2, Lef-C1, MET-C2ab, 30-Jul-15 RD196026a MET-C2cde, MET-C2yz, MT-C6, Brz-MF1 RTB Reissue The items in bold italics have been corrected or added. Subject: Prepared by: Firmware Release Note: IWnnIME for eDC C. Shimaji From: 2nd Tech Service Sect., MFP/Printer Tech Service Dept.
Page 45 PAGE: 1/1 Reissued: 24-Nov-16 Model: Date: GR-C2_SOP, Mo-C2, Lef-C1, MET-C2ab, 30-Jul-15 RD196038c MET-C2cde, MET-C2yz, MT-C6, Brz-MF1, Gim-MF1.5, CH-C2, MET-P2, Cor-C1.5 RTB Reissue The items in bold italics have been corrected or added. Subject: Prepared by: Firmware Release Note: iWnnIME for eDC C.
Page 46 PAGE: 1/25 Reissued: 15-Mar-17 Model: Date: MET-C2yz 08-Jun-16 RD244014m RTB Reissue The items in bold italics have been corrected or added. Subject: Prepared by: Firmware Release Note: package_ALL M. Kumagai From: 1st Tech Service Sect., MFP/Printer Tech Service Dept.
Page 47 PAGE: 2/25 Reissued: 15-Mar-17 Model: Date: MET-C2yz 08-Jun-16 RD244014m Version Modified Points or Symptom Corrected System/Copy [METC2ABa_system] D2395550R Ver. 1.10 -> D2395550S Ver. 1.11 Fax [METC2ABa_fax] D2395557J Ver. 06.00.00 -> D2395557K Ver. 07.00.00 Scanner [METC2ABa_scn] D2395560G Ver. 01.03 -> D2395560H Ver. 01.04 Printer [METC2Ad_printer] D2395569K Ver.
Page 48 PAGE: 3/25 Reissued: 15-Mar-17 Model: Date: MET-C2yz 08-Jun-16 RD244014m Version Modified Points or Symptom Corrected M2a_LegacyUI [M2a_LegacyUI] D2411427P Ver. 1.13.1 -> D2411427Q Ver. 1.14 M2a_SimpleCopy [M2a_SimpleCopy] D2411443N Ver. 1.16 -> D2411443P Ver. 1.17 M2a_SimpleScan [M2a_SimpleScan] D2411444N Ver. 1.12 -> D2411444P Ver. 1.13 M2a_SimpleFAX [M2a_SimpleFAX] D2411445L Ver.
Page 49 PAGE: 4/25 Reissued: 15-Mar-17 Model: Date: MET-C2yz 08-Jun-16 RD244014m Version Modified Points or Symptom Corrected D2395568E Ver. 1.03 -> D2395568F Ver. 1.04 Printer [METC2Ad_printer] D2395569J Ver. 1.05 -> D2395569K Ver. 1.06 Printer [METC2Ae_printer] D2395570J Ver. 1.05 -> D2395570K Ver. 1.06 PCL [MEC2Ce_prt_PCL] D2425573E Ver.
Page 50 PAGE: 5/25 Reissued: 15-Mar-17 Model: Date: MET-C2yz 08-Jun-16 RD244014m Version Modified Points or Symptom Corrected M2a_SimpleFAX [M2a_SimpleFAX] D2411445K Ver. 1.10 -> D2411445L Ver. 1.11 M2a_MeidaPrtScn [M2a_MeidaPrtScn] D2411447L Ver. 1.13 -> D2411447M Ver. 1.14 M2a_SmartCopy [M2a_SmartCopy] D2411454N Ver. 1.18 -> D2411454P Ver. 1.19 M2a_SmartScan [M2a_SmartScan] D2411456K Ver.
Page 51 PAGE: 6/25 Reissued: 15-Mar-17 Model: Date: MET-C2yz 08-Jun-16 RD244014m Version Modified Points or Symptom Corrected PDF [METC2e_prt_PDF] D2425586D Ver. 1.05 -> D2425586E Ver. 1.06 M2a_System [M2a_System] D2411420T Ver. 1.17.2 -> D2411420V Ver. 1.18 M2a_LegacyUI [M2a_LegacyUI] D2411427L Ver. 1.10 -> D2411427M Ver. 1.11 M2a_SmartCopy [M2a_SmartCopy] D2411454M Ver.
Page 52 PAGE: 7/25 Reissued: 15-Mar-17 Model: Date: MET-C2yz 08-Jun-16 RD244014m Version Modified Points or Symptom Corrected M2a_System [M2a_System] D2411420Q Ver. 1.15 -> D2411420S Ver. 1.17.1 M2a_LegacyUI [M2a_LegacyUI] D2411427K Ver. 1.09 -> D2411427L Ver. 1.10 M2a_WLanguage [M2a_WLanguage] D2411431F Ver. 1.04 -> D2411431G Ver. 1.05 M2a_Wtonner [M2a_WTonner] D2411434F Ver.
Page 53 PAGE: 8/25 Reissued: 15-Mar-17 Model: Date: MET-C2yz 08-Jun-16 RD244014m Version Modified Points or Symptom Corrected Version 1.07:02 Firmware Engine Program No. D2395550N Version 1.07 Firmware System/Copy Program No. D2395557F Version 03.00.00 Firmware Program No. D2395558F Version 03.00.00 Firmware RemoteFax Program No.
Page 54 PAGE: 9/25 Reissued: 15-Mar-17 Model: Date: MET-C2yz 08-Jun-16 RD244014m Version Modified Points or Symptom Corrected Version 1.09 Firmware Program No. D2425585D Version 1.05 Firmware Program No. D2425586D Version 1.05 Firmware Program No. D3BC5705C Version 1.09 Firmware Program No.
Page 55 PAGE: 10/25 Reissued: 15-Mar-17 Model: Date: MET-C2yz 08-Jun-16 RD244014m Version Modified Points or Symptom Corrected Version 1.09 Firmware M2a_SimpleScan Program No. D2411445J Version 1.09 Firmware M2a_SimpleFAX Program No. D2411446H Version 1.46 Firmware M2a_PrinterSJob Program No. D2411447K Version 1.12...
Page 56 PAGE: 11/25 Reissued: 15-Mar-17 Model: Date: MET-C2yz 08-Jun-16 RD244014m Version Modified Points or Symptom Corrected Version 1.0.0 Firmware M2a_iWnn_Hant Program No. D1961406 Version 1.0.0 Firmware M2a_iWnn_Hang Program No. D1961430B Version 2.02.00 Firmware M2a_cspf Program No. D2411468 Version 2.12.01...
Page 57 PAGE: 12/25 Reissued: 15-Mar-17 Model: Date: MET-C2yz 08-Jun-16 RD244014m Version Modified Points or Symptom Corrected Program No. D2395567G Version 15.56 Firmware Network Support Program No. D2395568D Version 1.02 Firmware NetworkDocBox Program No. D2395569G Version 1.03 Firmware Printer Program No.
Page 58 PAGE: 13/25 Reissued: 15-Mar-17 Model: Date: MET-C2yz 08-Jun-16 RD244014m Version Modified Points or Symptom Corrected Program No. D1961403 Version 2.3.3 Firmware M2a_iWnn Program No. D2411427K Version 1.09 Firmware M2a_LegacyUI Program No. D2411447H Version 1.10.2 Firmware M2a_MeidaPrtScn Program No.
Page 59 PAGE: 14/25 Reissued: 15-Mar-17 Model: Date: MET-C2yz 08-Jun-16 RD244014m Version Modified Points or Symptom Corrected Program No. D2411456J Version 1.09 Firmware M2a_SmartScan Program No. D2411420N Version 1.13.1 Firmware M2a_System Program No. D2411459 Version 2.12.00 Firmware M2a_USBCdPlugin Program No.
Page 60 PAGE: 15/25 Reissued: 15-Mar-17 Model: Date: MET-C2yz 08-Jun-16 RD244014m Version Modified Points or Symptom Corrected Program No. D1961404 Version 1.0.0 Firmware M2a_iWnn_Hans Program No. D1961405 Version 1.0.0 Firmware M2a_iWnn_Hant Program No. D2411467D Version 1.03.01 Firmware M2a_zoo PACKAGE RELEASE 4.00...
Page 61 PAGE: 16/25 Reissued: 15-Mar-17 Model: Date: MET-C2yz 08-Jun-16 RD244014m Version Modified Points or Symptom Corrected Program No. D2395569G Version 1.03 Firmware Printer Program No. D2395570G Version 1.03 Firmware Printer Program No. D2425559D Version 03.00.00 Firmware GWFCU3.8-11(WW) Program No.
Page 62 PAGE: 17/25 Reissued: 15-Mar-17 Model: Date: MET-C2yz 08-Jun-16 RD244014m Version Modified Points or Symptom Corrected Program No. D2411438D Version 1.18 Firmware M2a_ProgramInfo Program No. D2411443J Version 1.11 Firmware M2a_SimpleCopy Program No. D2411444J Version 1.08 Firmware M2a_SimpleScan Program No.
Page 63 PAGE: 18/25 Reissued: 15-Mar-17 Model: Date: MET-C2yz 08-Jun-16 RD244014m Version Modified Points or Symptom Corrected Program No. D1961430A Version 2.01.01 Firmware M2a_cspf PACKAGE RELEASE 3.00 This package release contains the following firmware. For the further description of changes made, see the Release Notes for each firmware.
Page 64 PAGE: 19/25 Reissued: 15-Mar-17 Model: Date: MET-C2yz 08-Jun-16 RD244014m Version Modified Points or Symptom Corrected Program No. D3BC5705C Version 1.09 Firmware Program No. D2411420L Version 1.11 Firmware M2a_System Program No. D2411427H Version 1.07 Firmware M2a_LegacyUI Program No. D2411431E Version 1.03...
Page 65 PAGE: 20/25 Reissued: 15-Mar-17 Model: Date: MET-C2yz 08-Jun-16 RD244014m Version Modified Points or Symptom Corrected Program No. D2411447F Version 1.08 Firmware M2a_MeidaPrtScn Program No. D2411453E Version 2.1.1 Firmware M2a_QRCode_SDC Program No. D2411454J Version 1.14 Firmware M2a_SmartCopy Program No.
Page 66 PAGE: 21/25 Reissued: 15-Mar-17 Model: Date: MET-C2yz 08-Jun-16 RD244014m Version Modified Points or Symptom Corrected Program No. D2395557F Version 03.00.00 Firmware Program No. D2395558E Version 02.00.00 Firmware RemoteFax Program No. D2395560E Version 01.01 Firmware Scanner Program No. D2395567F Version 15.55...
Page 67 PAGE: 22/25 Reissued: 15-Mar-17 Model: Date: MET-C2yz 08-Jun-16 RD244014m Version Modified Points or Symptom Corrected Program No. D2411437D Version 1.04 Firmware M2a_WEcoInfo Program No. D2411438D Version 1.18 Firmware M2a_ProgramInfo Program No. D2411443J Version 1.11 Firmware M2a_SimpleCopy Program No.
Page 68 PAGE: 23/25 Reissued: 15-Mar-17 Model: Date: MET-C2yz 08-Jun-16 RD244014m Version Modified Points or Symptom Corrected Program No. D2411467D Version 1.03.01 Firmware Application Site Program No. D1961430A Version 2.01.01 Firmware M2a_cspf PACKAGE RELEASE 2.00 This package release contains the following firmware.
Page 69 PAGE: 24/25 Reissued: 15-Mar-17 Model: Date: MET-C2yz 08-Jun-16 RD244014m Version Modified Points or Symptom Corrected Firmware Program No. D2425586C Version 1.04 Firmware Program No. D2411420K Version 1.09 Firmware M2a_System Program No. D2411427H Version 1.07 Firmware M2a_LegacyUI Program No.
Page 70 PAGE: 25/25 Reissued: 15-Mar-17 Model: Date: MET-C2yz 08-Jun-16 RD244014m Version Modified Points or Symptom Corrected Firmware M2a_ICCdDisptch Program No. D2411452 Version 2.12.00 Firmware M2a_NFCPlugin Program No. D2411459 Version 2.12.00 Firmware M2a_USBCdPlugin Program No. D2411466 Version 2.12.00 Firmware M2a_BLEPlugin...
Page 71 PAGE: 1/17 Reissued: 15-Mar-17 Model: Date: MET-C2yz 08-Jun-16 RD244015h RTB Reissue The items in bold italics have been corrected or added. Subject: Prepared by: Firmware Release Note: package_ALL M. Kumagai From: 1st Tech Service Sect., MFP/Printer Tech Service Dept.
Page 72 PAGE: 2/17 Reissued: 15-Mar-17 Model: Date: MET-C2yz 08-Jun-16 RD244015h Version Modified Points or Symptom Corrected D2395557J Ver. 06.00.00 -> D2395557K Ver. 07.00.00 Scanner [METC2ABa_scn] D2395560G Ver. 01.03 -> D2395560H Ver. 01.04 Printer [METC2Ae_printer] D2395570K Ver. 1.06 -> D2395570L Ver. 1.07 GWFCU3.8-11(WW) [GW1a_efax_fcu1W]...
Page 73 PAGE: 3/17 Reissued: 15-Mar-17 Model: Date: MET-C2yz 08-Jun-16 RD244015h Version Modified Points or Symptom Corrected NetworkDocBox [MEC2ABa_netfile] D2395568E Ver. 1.03 -> D2395568F Ver. 1.04 Printer [METC2Ae_printer] D2395570J Ver. 1.05 -> D2395570K Ver. 1.06 GWFCU3.8-11(WW) [GW1a_efax_fcu1W] D2425559F Ver. 05.00.00 -> D2425559G Ver. 06.00.00 PCL [MEC2Ce_prt_PCL] D2425573E Ver.
Page 74 PAGE: 4/17 Reissued: 15-Mar-17 Model: Date: MET-C2yz 08-Jun-16 RD244015h Version Modified Points or Symptom Corrected D2411468 Ver. 2.12.01 -> D2411468A Ver. 2.12.04 6.00 <<Package>> package_02 [METC2ABYZr_pk1] D2395511E Ver. 5.01 -> D2395511F Ver. 6.00 <<Separate>> Engine [METC2AZa_eplot] D2395503H Ver. 1.07:02 -> D2395503J Ver. 1.08:02 System/Copy [METC2ABa_system] D2395550P Ver.
Page 75 PAGE: 5/17 Reissued: 15-Mar-17 Model: Date: MET-C2yz 08-Jun-16 RD244015h Version Modified Points or Symptom Corrected package_02 [METC2ABYZr_pk1] D2395511C Ver. 4.00 -> D2395511D Ver. 5.00 <<Separate>> System/Copy [METC2ABa_system] D2395550N Ver. 1.07 -> D2395550P Ver. 1.08 Fax [METC2ABa_fax] D2395557F Ver. 03.00.00 -> D2395557G Ver. 04.00.00 Scanner [METC2ABa_scn] D2395560E Ver.
Page 76 PAGE: 6/17 Reissued: 15-Mar-17 Model: Date: MET-C2yz 08-Jun-16 RD244015h Version Modified Points or Symptom Corrected M2a_MeidaPrtScn [M2a_MeidaPrtScn] D2411447K Ver. 1.12 -> D2411447L Ver. 1.13 M2a_SmartCopy [M2a_SmartCopy] D2411454L Ver. 1.16 -> D2411454M Ver. 1.17 M2a_SmartScan [M2a_SmartScan] D2411456J Ver. 1.09 -> D2411456K Ver. 1.10 M2a_SmartFAX [M2a_SmartFAX] D2411457J Ver.
Page 77 PAGE: 7/17 Reissued: 15-Mar-17 Model: Date: MET-C2yz 08-Jun-16 RD244015h Version Modified Points or Symptom Corrected Program No. D2395567H Version 15.57.1 Firmware Network Support Program No. D2395568E Version 1.03 Firmware NetworkDocBox Program No. D2395570G Version 1.03 Firmware Printer Program No.
Page 78 PAGE: 8/17 Reissued: 15-Mar-17 Model: Date: MET-C2yz 08-Jun-16 RD244015h Version Modified Points or Symptom Corrected Program No. D2411438D Version 1.18 Firmware M2a_ProgramInfo Program No. D2411443L Version 1.13.1 Firmware M2a_SimpleCopy Program No. D2411444K Version 1.09 Firmware M2a_SimpleScan Program No.
Page 79 PAGE: 9/17 Reissued: 15-Mar-17 Model: Date: MET-C2yz 08-Jun-16 RD244015h Version Modified Points or Symptom Corrected Program No. D1961403 Version 2.3.3 Firmware M2a_iWnn Program No. D1961404 Version 1.0.0 Firmware M2a_iWnn_Hans Program No. D1961405 Version 1.0.0 Firmware M2a_iWnn_Hant Program No.
Page 80 PAGE: 10/17 Reissued: 15-Mar-17 Model: Date: MET-C2yz 08-Jun-16 RD244015h Version Modified Points or Symptom Corrected Program No. D2395558F Version 03.00.00 Firmware RemoteFax Program No. D2395557F Version 03.00.00 Firmware Program No. D2395561E Version 1.03 Firmware Web Support Program No.
Page 81 PAGE: 11/17 Reissued: 15-Mar-17 Model: Date: MET-C2yz 08-Jun-16 RD244015h Version Modified Points or Symptom Corrected Program No. D2411466 Version 2.12.00 Firmware M2a_BLEPlugin Program No. D2411465B Version 1.01 Firmware M2a_BluetoothSe Program No. D2411450A Version 2.12.04 Firmware M2a_ICCdDisptch Program No.
Page 82 PAGE: 12/17 Reissued: 15-Mar-17 Model: Date: MET-C2yz 08-Jun-16 RD244015h Version Modified Points or Symptom Corrected Program No. D2411457J Version 1.14 Firmware M2a_SmartFAX Program No. D2411456J Version 1.09 Firmware M2a_SmartScan Program No. D2411421N Version 1.13.1 Firmware M2a_System Program No.
Page 83 PAGE: 13/17 Reissued: 15-Mar-17 Model: Date: MET-C2yz 08-Jun-16 RD244015h Version Modified Points or Symptom Corrected Program No. D2411467D Version 1.03.01 Firmware M2a_zoo PACKAGE RELEASE 2.00 This package release contains the following firmware. For the further description of changes made, see the Release Notes for each firmware.
Page 84 PAGE: 14/17 Reissued: 15-Mar-17 Model: Date: MET-C2yz 08-Jun-16 RD244015h Version Modified Points or Symptom Corrected Program No. D2411427H Version 1.07 Firmware M2a_LegacyUI Program No. D2411431E Version 1.03 Firmware M2a_WLanguage Program No. D2411434F Version 1.04 Firmware M2a_Wtonner Program No.
Page 85 PAGE: 15/17 Reissued: 15-Mar-17 Model: Date: MET-C2yz 08-Jun-16 RD244015h Version Modified Points or Symptom Corrected Program No. D2411454J Version 1.14 Firmware M2a_SmartCopy Program No. D2411456H Version 1.08 Firmware M2a_SmartScan Program No. D2411457G Version 1.12 Firmware M2a_SmartFAX Program No.
Page 86 PAGE: 16/17 Reissued: 15-Mar-17 Model: Date: MET-C2yz 08-Jun-16 RD244015h Version Modified Points or Symptom Corrected Firmware RemoteFax Program No. D2395560E Version 01.01 Firmware Scanner Program No. D2395567F Version 15.55 Firmware Network Support Program No. D2395569F Version 1.02 Firmware Printer Program No.
Page 87 PAGE: 17/17 Reissued: 15-Mar-17 Model: Date: MET-C2yz 08-Jun-16 RD244015h Version Modified Points or Symptom Corrected Firmware M2a_SimpleFAX Program No. D2411454H Version 1.13 Firmware M2a_SmartCopy Program No. D2411456H Version 1.08 Firmware M2a_SmartScan Program No. D2411458G Version 1.06 Firmware M2a_PrinterInfo Program No.
Page 88 PAGE: 1/1 Reissued: 14-Dec-16 Model: Date: 10-Jun-16 .: RD259045a Lef-C1/ Brz-MF1/CH-C2/Cor-C1.5/ Gim-MF1.5dM/ GR-C2/GR-C3/MT-C6/ MET-C2ab/MET-C2cde/MET-C2yz/MET-P2/Mo-C2 RTB Reissue The items in bold italics have been corrected or added. Subject: Prepared by: Firmware Release Note: NFCPlugin for eDC H. Morishima From: 2nd Tech Service Sect., MFP/Printer Tech Service Dept.
Page 89 PAGE: 1/1 Reissued: 14-Dec-16 Model: Date: 10-Jun-16 .: RD259046a Lef-C1/ Brz-MF1/CH-C2/Cor-C1.5/ Gim-MF1.5dM/ GR-C2/GR-C3/MT-C6/ MET-C2ab/MET-C2cde/MET-C2yz/MET-P2/Mo-C2 RTB Reissue The items in bold italics have been corrected or added. Subject: Prepared by: Firmware Release Note: USBCardPlugin for eDC H. Morishima From: 2nd Tech Service Sect., MFP/Printer Tech Service Dept.
Page 90 PAGE: 1/1 Reissued: 13-Dec-16 Model: Date: 10-Jun-16 .: RD259047a Lef-C1/ Brz-MF1/CH-C2/Cor-C1.5/ Gim-MF1.5dM/ GR-C2/GR-C3/MT-C6/ MET-C2ab/MET-C2cde/MET-C2yz/MET-P2/Mo-C2 RTB Reissue The items in bold italics have been corrected or added. Subject: Prepared by: Firmware Release Note: BLEPlugin for eDC N. Yasuda From: 2nd Tech Service Sect., MFP/Printer Tech Service Dept.
Page 91  WiFi Direct: Set to "Enable" (default: Disable)  Group Owner Mode: Set to "Enable" (default: Disable) Note: The above settings (Enabled) are the default for when using the Ricoh Smart Device Connector. When the Cheetah Network is set with the above two settings enabled, smart phones, PCs, and other client devices can connect to the corporate LAN.
Page 92 PAGE: 1/26 Model: Date: No.: MET-C2yz 3-Aug-16 RD244017 Subject: Prepared by: HE Model Installation Procedure Y.Ino From: 1st Tech Service Sect., MFP/P Tech Service Dept. Troubleshooting Part information Action required Classification: Mechanical Electrical Service manual revision Paper path...
Page 93 PAGE: 2/26 Model: Date: No.: MET-C2yz 3-Aug-16 RD244017 Decal to disable the Bypass Tray Note: Check with the customer or the sales person before attaching the decal. If the customer wishes to use the Bypass Tray, do not attach it.
Page 94 PAGE: 3/26 Model: Date: No.: MET-C2yz 3-Aug-16 RD244017 Card Reader and Keyboard Overview / Touch / Swipe D146-D150, D238-D242 D146-D150, D238-D242 / Touch / Swipe D197-D202 D197-D202...
Page 95 PAGE: 4/26 Model: Date: No.: MET-C2yz 3-Aug-16 RD244017 Accessories Check Q’ty Description Card Reader (Touch) Card Reader (Swipe) Keyboard Keyboard Tray Card Reader Tray Cover:Card Reader (Touch) Keyboard Bracket Card Reader Bracket Cover:Cables BRACKET:SHIFT:D197-D202 COVER:FRONT:UPPER:(for D146-D150) COVER:FRONT:UPPER:(for D197-D202)
Page 96 PAGE: 5/26 Model: Date: No.: MET-C2yz 3-Aug-16 RD244017 Note; [1] to [3] are not included with the card reader bracket. These should be provided separately. [10]...
Page 97 PAGE: 6/26 Model: Date: No.: MET-C2yz 3-Aug-16 RD244017 [11b] [11a] [11c] Note; 11a is for the D146-D150 series and 11b is for the D238-D242 series, 11c is for the D197-D202 series. 11a and 11b are different at the part shown by the red circle.
Page 98 PAGE: 7/26 Model: Date: No.: MET-C2yz 3-Aug-16 RD244017 Installation Procedure Spread a mat or a sheet of paper on the exposure glass for protection. Remove the following covers: D146-D150 -Main Power Switch Cover -Left Rear Cover -Controller Cover...
Page 99 PAGE: 8/26 Model: Date: No.: MET-C2yz 3-Aug-16 RD244017 D238-D242 -Proximity Sensor Cover -Rear Cover -Scanner Right Cover -Controller Cover -Upper Left Cover -Left Rear Cover...
Page 100 PAGE: 9/26 Model: Date: No.: MET-C2yz 3-Aug-16 RD244017 D197-D202 -Main Power Switch Cover -Rear Left Cover -Upper Left Cover -Controller Cover -Controller Rear Cover -Left Rear Cover -Scanner Rear Cover -Scanner Right Cover...
Page 101 PAGE: 10/26 Model: Date: No.: MET-C2yz 3-Aug-16 RD244017 Replace the upper piece of the Main Power Switch Cover / Proximity Sensor Cover...
Page 102 PAGE: 11/26 Model: Date: No.: MET-C2yz 3-Aug-16 RD244017 Remove the screw below. D146-D150 D238-D242 D197-D202 Attach the clamps (x3) to the right hand side of the scanner unit.
Page 103 PAGE: 12/26 Model: Date: No.: MET-C2yz 3-Aug-16 RD244017 Insert the cable of the Card Reader through the cover and bracket as shown below. For Touch type ONLY Touch type: Attach the Card Reader to the Bracket. Screw: B (x4) Swipe type: Attach the Card Reader to the Bracket.
Page 104 PAGE: 13/26 Model: Date: No.: MET-C2yz 3-Aug-16 RD244017 Attach the Card Reader Tray to the Bracket. Card Reader Tray Screw: F (x2) Attach COVER:CABLE to the Bracket. Screw: B (x1) Insert the cable of the Keyboard through the Keyboard Tray.
Page 105 PAGE: 14/26 Model: Date: No.: MET-C2yz 3-Aug-16 RD244017 Insert the cables of the Card Reader and Keyboard through the Bracket. For D197-D202 ONLY: Insert the cables through the hole in the Shift Bracket. Insert the cables through the Main Power Switch Cover.
Page 106 PAGE: 15/26 Model: Date: No.: MET-C2yz 3-Aug-16 RD244017 Route the cables through the top of the controller box as shown. Connect the USB connectors to the I/O port. Route the cables under the scanner front cover and lock with the clamps.
Page 107 PAGE: 16/26 Model: Date: No.: MET-C2yz 3-Aug-16 RD244017 Reattach the Main Power Switch Cover For D197-D202 ONLY: Attach the Shift Bracket. Screw: E (x2) Screw: C (x1)
Page 108 PAGE: 17/26 Model: Date: No.: MET-C2yz 3-Aug-16 RD244017 Attach the Keyboard Bracket. D146-D150 D238-D242 Screw: E (x2) Screw: C (x1) D197-D202 Screw: D (x2) Screw: B (x1) Attach the Card Reader Bracket. [Front Side] [Rear Side] Screw: B (x3)
Page 109 PAGE: 18/26 Model: Date: No.: MET-C2yz 3-Aug-16 RD244017 Attach the Keyboard Tray. Screw: B (x4) Set the Keyboard.
Page 110 PAGE: 19/26 Model: Date: No.: MET-C2yz 3-Aug-16 RD244017 Remove the cutout from the left rear cover to make a hole for the cable. Reattach the left rear cover as shown below. Reattach all the covers removed.
Page 111 PAGE: 20/26 Model: Date: No.: MET-C2yz 3-Aug-16 RD244017 Parts Catalog for HE models 1. Card Reader and Keyboard Section Q’ty Part number Description Page Index Note D7391451 CASE:KEYBOARD D3DN1744 COVER:CARD READER:LOWER D3DN1748 COVER:CARD READER:UPPER D3DN1732 BRACKET:KEYBOARD D3DN1749 BRACKET:CARD READER...
Page 112 PAGE: 21/26 Model: Date: No.: MET-C2yz 3-Aug-16 RD244017 [10]...
Page 113 PAGE: 22/26 Model: Date: No.: MET-C2yz 3-Aug-16 RD244017 2. Paper Tray Section Note: Parts not shown here are common with the standard model. Common Parts for All the Trays Q’ty Part number Description Page Index Note D1462868 CYLINDER:KEY...
Page 114 PAGE: 23/26 Model: Date: No.: MET-C2yz 3-Aug-16 RD244017 1st Tray for D146-D150 Q’ty Part number Description Page Index Note D1462863 PAPER TRAY:NO.1:LOCK D1462865 COVER:PAPER TRAY:NO.1:LOCK 1st Tray for D238-D242 Q’ty Part number Description Page Index Note D1462863 PAPER TRAY:NO.1:LOCK D2382865 COVER:PAPER TRAY:NO.1:LOCK...
Page 115 PAGE: 24/26 Model: Date: No.: MET-C2yz 3-Aug-16 RD244017 2nd Tray for D146-D150, D238-D242 Q’ty Part number Description Page Index Note D1462864 PAPER TRAY:NO.2:LOCK D1462866 COVER:PAPER TRAY:NO.2:LOCK...
Page 116 PAGE: 25/26 Model: Date: No.: MET-C2yz 3-Aug-16 RD244017 1st Tray for D197-D202 Q’ty Part number Description Page Index Note D1972863 PAPER TRAY:NO.1:LOCK D1972865 COVER:PAPER TRAY:NO.1:LOCK 2nd Tray for D197-D202 Q’ty Part number Description Page Index Note D1972864 PAPER TRAY:NO.2:LOCK D1462866 COVER:PAPER TRAY:NO.2:LOCK...
Page 117 PAGE: 26/26 Model: Date: No.: MET-C2yz 3-Aug-16 RD244017 3rd and 4th Trays for PB3160 Q’ty Part number Description Page Index Note D3DM2864 PAPER TRAY:NO.3:LOCK D1462866 COVER:PAPER TRAY:NO.2:LOCK 3rd and 4th Trays for PB3220 Q’ty Part number Description Page Index...
Page 118 PAGE: 1/2 Model: Date: No.: MET-C2yz 25-Aug-16 RD244018 Subject: Prepared by: Information on part number changes: Smart E.Hinata Operation Panel's PCB From: 1st Tech Service Sect., MFP/P Tech Service Dept. Troubleshooting Part information Action required Classification: Mechanical Electrical...
Page 119 PAGE: 2/2 Model: Date: No.: MET-C2yz 25-Aug-16 RD244018 Caution: When replacing the PCBs or Operation panel ass’y, follow the procedure below. 1) Replace the hardware parts, PCBs or Operation panel ass’y. 2) Turn ON the main power. 3) Press OK at the message ‘Changing the settings. Please wait.’...
Page 120 PAGE: 1/2 Model: Date: No.: MET-C2yz 31-Aug-16 RD244019 Subject: The default value of the "Permit SSL/TLS Prepared by: Y.Shiga Communication" setting has been changed from "Ciphertext Priority" to "Ciphertext/Cleartext" From: 1st Tech. Support Sec. Service Support Dept. Troubleshooting...
Page 121 PAGE: 2/2 Model: Date: No.: MET-C2yz 31-Aug-16 RD244019 D240-65 G716M700001~ D241-27 G726M700001~ MP C5504 D241-65 G726M700001~ D242-17 G736M700001~ D242-18 G736L700001~ D242-19 G736M700001~ MP C6004 D242-21 G736M700001~ D242-22 G736M700001~ D242-27 G736M700001~ D242-29 G736M700001~ D243-17 G746R700001~ D243-18 G746L700001~ D243-19 G746R700001~...
Page 122 PAGE: 1/1 Model: Date: No.: MET-C2yz 30-Nov-16 RD244020 Subject: Prepared by: DO NOT install FAX firmware v04.00.00/05.00.00 Y. Taniguchi From: Field Quality Management Group1, FQM Dept. Classification: Troubleshooting Part information Action required Mechanical Electrical Service manual revision Paper path...
Page 123 PAGE: 1/2 Model: Date: No.: MET-C2yz 30-Nov-16 RD244021 Subject: Part of a FAX image is missing with Memory Prepared by: Y.Taniguchi Unit Type M19 From: 1st FQM Sect., 1st FQM Dept. Troubleshooting Part information Action required Classification: Mechanical...
Page 124 PAGE: 2/2 Model: Date: No.: MET-C2yz 30-Nov-16 RD244021 Note: How to identify if they are affected or not is the text on the chip on the Fax memory board, as shown in the photos below. - Incorrect (affected) is the chip with "winbond" written on it.
Page 125 PAGE: 1/3 Reissued: 17-Jan-17 Model: Date: No.: MET-C2yz 17-Jan-17 RD244022a RTB Reissue The item in bold italics were corrected. Subject: Cannot send/receive faxes (Memory Full / Prepared by: Y. Taniguchi Remain in the machine) From: 1st FQM Sect., 1st FQM Dept.
Page 126 PAGE: 2/3 Reissued: 17-Jan-17 Model: Date: No.: MET-C2yz 17-Jan-17 RD244022a Problem 2: Document is waiting and remains in the machine SYMPTOM Faxes that require internal communication with the HDD cannot be sent and remain in machine, and the Transmission Failure Report is not printed out. Customers may be unaware of non-transmission.
Page 127 PAGE: 3/3 Reissued: 17-Jan-17 Model: Date: No.: MET-C2yz 17-Jan-17 RD244022a Important: In the case of troubleshooting either problem, please do the following procedure in order to prevent both problems. SOLUTION In the field 1) Update the GWFCU firmware to the following version or later:...
Page 128 SC121-00 and a squeaking noise occur when the scanner carriage moves while taking a copy using the exposure glass. Affected models: Met-C2yz (D243/D244) CAUSE Not enough grease is applied to the side surface of the guide rod. As a result, there is friction between the scanner carriage and guide rod on both sides.
Page 129 PAGE: 2/2 Model: Date: No.: MET-C2yz 27-Jan-17 RD244023 SOLUTION Production line The grease application process was revised so that enough is applied to the side surfaces of the guide rod since 9 Oct 2017. In the field Spread some of the grease that is already applied to the top of the guide rod to both sides of the guide rod, where contact is made with the bearings.
Page 130 PAGE: 1/1 Model: Date: No.: MET-C2yz 10-Feb-17 RD244026 Subject Troubleshooting SC860-00 Prepared by: T. Kiyohara From: 1st Tech Service Sect., MFP/P Tech Service Dept. Classification: Troubleshooting Part information Action required Mechanical Electrical Service manual revision Paper path Transmit/receive...
Page 131 PAGE: 1/3 Model: Date: No.: MET-C2yz 3-Feb-17 RD244024 Subject Troubleshooting SC324-01/SC324-05, Tips for Prepared by: Y.Ino installing a new PCDU or a new development unit From: 1st Tech Service Sect., MFP/P Tech Service Dept. Classification: Troubleshooting Part information...
Page 132 PAGE: 2/3 Model: Date: No.: MET-C2yz 3-Feb-17 RD244024 For Metis-P2ce Note: For Metis-P2ce, the PCDU front cover needs to be released before rotating the gears.
Page 133 PAGE: 3/3 Model: Date: No.: MET-C2yz 3-Feb-17 RD244024 Preventive measure When installing a PCDU or a development unit When installing a new PCDU or a new development unit, take out the unit from the package and shake it 5 or 6 times horizontally. This will reduce the chances of SC324-01...
Page 134 echnical ulletin PAGE: 1/2 Model: Date: No.: Metis-C2yz 3-Feb-17 RD244025 Subject: Prepared by: New bottom right cover Y.Ino From: 1st Tech Service Sect., MFP/P Tech Service Dept. Troubleshooting Part information Action required Classification: Mechanical Electrical Service manual revision Paper path Transmit/receive Retrofit information Product Safety...
Page 135 echnical ulletin PAGE: 2/2 Model: Date: No.: Metis-C2yz 3-Feb-17 RD244025 SOLUTION Procure and install the cover [A] below. Part Number Description D1491268 COVER:RIGHT:LOWER...
Page 136 PAGE: 1/3 Model: Date: No.: Met-C2yz 10-Feb-17 RD244027 Subject: Prepared by: Trouble shooting SC720-83 / Important notice during T.Kiyohara finisher installation From: Field Quality Management Group1, FQM Dept. Troubleshooting Part information Action required Classification: Mechanical Electrical Service manual revision...
Page 137 PAGE: 2/3 Model: Date: No.: Met-C2yz 10-Feb-17 RD244027 CAUSE Breakage of the hook of COVER: GUIDE: INNER BACK circled in RED. (Fig.1) The broken piece drops into the clearance between the paper guide (GUIDE: PAPER: REAR: ASS’Y) and the exterior cover (COVER: PAPER: GUIDE) circled in YELLOW.
Page 138 PAGE: 3/3 Model: Date: No.: Met-C2yz 10-Feb-17 RD244027 Fig.2 PROPOSED ACTION in MIF Check the clearance between the paper guide (GUIDE: PAPER: REAR: ASS’Y) and the exterior cover (COVER: PAPER: GUIDE) to see if there is a broken piece.
Page 139 PAGE: 1/10 Model: Date: No.: MET-C2yz 14-Feb-17 RD244028 Subject Field Service Manual correction Prepared by: Y.Ino From: 1st Tech Service Sect., MFP/P Tech Service Dept. Troubleshooting Part information Action required Classification: Mechanical Electrical Service manual revision Paper path...
Page 140 PAGE: 2/10 Model: Date: No.: MET-C2yz 14-Feb-17 RD244028 Correction 2 Top Page > Appendices > Specifications > Machine Specifications > General Specifications ---------------------------------------------------------------------------------------------------- Item Spec. Main unit upper tray (1 tray): A4 LEF/LT LEF Main unit lower tray (2 tray): 12.6"x17.7"/12"x18"...
Page 141 PAGE: 3/10 Model: Date: No.: MET-C2yz 14-Feb-17 RD244028 Correction 3 Top Page > Appendices > Specifications > Machine Specifications > Printer Specifications ---------------------------------------------------------------------------------------------------- Item Spec. Fixed size: Max. A3 SEF (297 x 420mm), 12 x 18 SEF (304.8 x 457.2mm)
Page 142 PAGE: 4/10 Model: Date: No.: MET-C2yz 14-Feb-17 RD244028 Correction 4 Top Page > Main Chapters > Detailed Descriptions > Guidance for Those Who are Familiar with Predecessor Products > Changes from the Previous Machine > Feed / Transport Part...
Page 143 PAGE: 5/10 Model: Date: No.: MET-C2yz 14-Feb-17 RD244028 Case 1: Customized setting Case 2: Customized setting Case 3: Customized setting Case 4: Default Case 5: Customized setting...
Page 144 PAGE: 6/10 Model: Date: No.: MET-C2yz 14-Feb-17 RD244028 Correction 5 Top Page > Main Chapters > Replacement and Adjustment > Image Adjustment > Adjustment by Changing the Machine’s Profile Setting > Procedure to Change the Profile Setting ----------------------------------------------------------------------------------------------------...
Page 145 PAGE: 7/10 Model: Date: No.: MET-C2yz 14-Feb-17 RD244028 2. Input ‘0’ and ‘#’. (If the profile is changed to a Xerox profile, input ‘6’ and ‘#’ in SP1-001-001.) 3. Exit the SP mode. 4. Turn the machine power OFF and then ON, to apply the change.
Page 146 PAGE: 8/10 Model: Date: No.: MET-C2yz 14-Feb-17 RD244028 Correction 6 Top Page > Main Chapters > Replacement and Adjustment > Image Adjustment > Gray Color Adjustment ---------------------------------------------------------------------------------------------------- Gray Color Adjustment Met-C2’s gray composed of cyan, magenta, yellow, and black is slightly reddish while Ap-C3’s is slightly bluish.
Page 147 PAGE: 9/10 Model: Date: No.: MET-C2yz 14-Feb-17 RD244028 Correction 7 Top Page > Main Chapters > Replacement and Adjustment > Image Transfer Unit > Image Transfer Cleaning Unit > Replacement ---------------------------------------------------------------------------------------------------- Replacement Put toner on the image transfer belt.
Page 148 PAGE: 10/10 Model: Date: No.: MET-C2yz 14-Feb-17 RD244028  It is not necessary to specify the color of the toner, though yellow toner is used in the above example.
Page 149 PAGE: 1/2 Reissued：7-Mar-17 Model: Date: No.: Met-C2yz 21-Feb-17 RD244029a RTB Reissue The item in bold italics were corrected. Subject: Prepared by: DO NOT install CheetahSystem firmware v1.21 and T. Kiyohara package all contain cheetah system From: Field Quality Management Group1, FQM Dept.
Page 150 PAGE: 2/2 Reissued：7-Mar-17 Model: Date: No.: Met-C2yz 21-Feb-17 RD244029a SOLUTION Do one of the following: - Install a newer Cheetah System firmware version (v1.22). Scheduled for release: Early March, 2017 - Install a newer package firmware version. Scheduled for release: The end of March, 2017...
Page 151 - Card Authentication Package v1/v2 - Enhancement Locked Print NX v1/v2 - GlobalScan NX v1/v2 - RICOH Scan CX - Flex Release CX - RICOH Streamline NX (“SLNX”) v1/v2  This occurs most frequently when using SLNX apps. Affected models: Met-C2abyz (D238/D239/D243/D244) CAUSE Firmware bug (See firmware listed below).
Page 152 PAGE: 2/2 Model: Date: No.: MET-C2yz 21-Feb-17 RD244032 are described in "From" or newer or older than "Before". Model Affected version From Before AP-C3 10.25 10.26 AT-C3 10.25 10.26 MT-C5 10.25 10.26 AL-C2 10.25 10.26 MO-C1 10.25 10.26 GR-C1 10.25...
Page 153 PAGE: 1/1 Model: Date: No.: MET-C2yz 23-Feb-17 RD244030 Subject: Prepared by: FSM correction - SMC list card save function T.Kiyohara From: 1st Tech Service Sect., MFP/P Tech Service Dept. Classification: Troubleshooting Part information Action required Mechanical Electrical Service manual revision...
Page 154 PAGE: 1/2 Model: Date: No.: Met-C2yz 23-Feb-17 RD244031 Subject: Prepared by: Important note about machine installtionlation T.Kiyohara From: Field Quality Management Group1, FQM Dept. Classification: Troubleshooting Part information Action required Mechanical Electrical Service manual revision Paper path Transmit/receive...
Page 155 PAGE: 2/2 Model: Date: No.: Met-C2yz 23-Feb-17 RD244031 Figure.2 Correct Figure.3 Incorrect Figure.4 Broken right rear cover...
Page 156 PAGE: 1/1 Model: Date: No.: MET-C2yz 24-Feb-17 RD244033 Subject Field Service Manual correction -specification Prepared by: T.Kiyohara From: 1st Tech Service Sect., MFP/P Tech Service Dept. Troubleshooting Part information Action required Classification: Mechanical Electrical Service manual revision Paper path...
Page 157 PAGE: 1/2 Model: Date: No.: MET-C2yz 14-Mar-17 RD244035 Subject: Prepared by: The Caution is displayed at the machine installation T. Kiyohara From: 1st Tech Service Sect., MFP/P Tech Service Dept. Troubleshooting Part information Action required Classification: Mechanical Electrical...
Page 158 PAGE: 2/2 Model: Date: No.: MET-C2yz 14-Mar-17 RD244035 3. Reinsert the power cord into the outlet. 4. Press the main power button while holding down the [EX1] and [EX3] keys. Note: This is in order to access Recovery mode.
Page 159 PAGE: 1/16 Reissued:15-Mar-17 Model: MET-C2yz Date: 7-Mar-17 No.: RD244034a RTB Reissue The items in bold italics were corrected or added Subject: Troubleshooting: FSM correction - SC672-00 to 13 Prepared by: T. Kiyohara From: 1st Tech Service Sect., MFP/P Tech Service Dept.
Page 160 PAGE: 2/16 Reissued:15-Mar-17 Model: Date: No.: MET-C2yz 7-Mar-17 RD244034a SOLUTION Do the following. 1. Turn the machine power OFF/ON. 2. Do the action in the flowchart below to determine the cause and best course of action when SC672-XX occurs.
Page 161 PAGE: 3/16 Reissued:15-Mar-17 Model: Date: No.: MET-C2yz 7-Mar-17 RD244034a Parts How to determine the cause USB cable LEDs on the controller board blinks once every second Main PCB for SOP, Sub PCB for SOP LEDs on the controller board blinks once every second *See ‘G ’below...
Page 162 PAGE: 4/16 Reissued:15-Mar-17 Model: Date: No.: MET-C2yz 7-Mar-17 RD244034a [A]: LEDs on the controller board Check the condition (lit, off, blinking) of the LEDs on the CTL. Normal situation: POSTCODE LED 8 and BIOS/OS LED blink once every second.
Page 163 PAGE: 5/16 Reissued:15-Mar-17 Model: Date: No.: MET-C2yz 7-Mar-17 RD244034a POST CODE_8 Blinking LED ( BIOS/OS LED ) Blinking Figure 4: Normal situation: POSTCODE LED 8 and BIOS LED blink once every second Note For CPU - POSTCODE 8 and LED(Bios/OS LED) blink when the CPU is operating normally.
Page 164 PAGE: 6/16 Reissued:15-Mar-17 Model: Date: No.: MET-C2yz 7-Mar-17 RD244034a [C]: Reconnecting and replacing the USB cable 1. Release the clamp, and then make the cable straight [A]. 2. Remove the bracket [B]. 3. Re-connect the USB cable between IPU board and operation panel.
Page 165 PAGE: 7/16 Reissued:15-Mar-17 Model: Date: No.: MET-C2yz 7-Mar-17 RD244034a PCB:SUB:PROGRAM:ASS'Y PCB:MAIN:PROGRAM:ASS'Y Figure 7: PCB for the operation panel Figure 8: USB connector (IPU)
Page 166 PAGE: 8/16 Reissued:15-Mar-17 Model: Date: No.: MET-C2yz 7-Mar-17 RD244034a [D]: Replacing the Memory 1. Turn the machine power OFF. 2. Attach the memory on the controller board as shown (in a vertical orientation). Figure 9: Memory (CTL) 3. Lock the hook.
Page 167 PAGE: 9/16 Reissued:15-Mar-17 Model: Date: No.: MET-C2yz 7-Mar-17 RD244034a [E]: CMOS clear Note: "CMOS clear" is to clear the initial settings in the CPU on CTL 1. Turn the machine power OFF. 2. Turn Dip switch 1-3 turn ON for 10 seconds 3.
Page 168 PAGE: 10/16 Reissued:15-Mar-17 Model: Date: No.: MET-C2yz 7-Mar-17 RD244034a [F]: Fuse on the IPU Check fuse 3 on the IPU is operating correctly. Figure 13: Fuse on the IPU [G]: Replacing the USB cable and the operation panel For details about replacing the USB cable, refer to USB Cable/Harness.
Page 169 PAGE: 11/16 Reissued:15-Mar-17 Model: Date: No.: MET-C2yz 7-Mar-17 RD244034a 1. Remove the paper exit tray [A]. 2. Remove the left upper cover [A] (screws x 1) 3. Remove the left rear cover [A] (screws x 2) 4. Remove the controller cover [A] (screws x 4)
Page 170 PAGE: 12/16 Reissued:15-Mar-17 Model: Date: No.: MET-C2yz 7-Mar-17 RD244034a 5. Remove the rear cover [A] (screws x4) 6. Remove the scanner rear cover [A] (screws x 3) 7. Remove the scanner rear cover (small) [A] (screws x 2) 8. Remove the I/F cable [A] (screws x 2, harnesses x 1, clamps x 1)
Page 171 PAGE: 13/16 Reissued:15-Mar-17 Model: Date: No.: MET-C2yz 7-Mar-17 RD244034a 9. Remove the CIS cable [A]. SPDF (screws x 2, harnesses x1) ARDF (screws x 2, harnesses x1) 10. Remove the ADF (screws x 2) Important: When you re-attach the ARDF later, make sure to attach the right hinge screw on the left side.
Page 172 PAGE: 14/16 Reissued:15-Mar-17 Model: Date: No.: MET-C2yz 7-Mar-17 RD244034a 12. Remove the scanner front cover [A] (screws x 2) 13. Remove the scanner left cover [A] (screws x 2) 14. Remove the operation panel upper cover [A]. 15. Remove the USB cable connecter [A] (screws x1, clamps x2)
Page 173 PAGE: 15/16 Reissued:15-Mar-17 Model: Date: No.: MET-C2yz 7-Mar-17 RD244034a 16. Remove the two screws. 17. Remove the two connectors. 18. Remove the scanner unit [A] (screws x 11) Important: Never loosen or remove the following screw when you remove or re-attach the unit. This is because this screw fixes the scanner cam in place.
Page 174 PAGE: 16/16 Reissued:15-Mar-17 Model: Date: No.: MET-C2yz 7-Mar-17 RD244034a 19. Remove the USB cable (clamp x5) Important Make sure that there is no space between the machine frame and the following three areas of the scanner unit when you re-attach the scanner unit.
Page 175 Model: Date: Brz-P1, Brz-MF1, BR-C2, BR-P2, CH-C1 Office/Pro, 23-May-16 RD255020b Cor-C1.5, Gim-MF1.5dM, GR-C3, MT-C6, MET-C2ab, MET-C2cde, MET-C2yz, MET-P2, Midas-P3, Vesta-P1d_15S RTB Reissue The items in bold italics have been corrected or added. Subject: Prepared by: Firmware Release Note: OptionSD FONT T.
Page 176 PAGE: 1/1 Model: Date: No.: MET-C2yz 30-Mar-17 RD244036 Subject: Prepared by: Manual correction - Caution note on Anti-Condition T Kiyohara Heater Installation From: 1st MFP Tech Service Sec., MFP Tech Service Dept. Troubleshooting Part information Action required Classification:...
Page 177 After the modification, the PCDU covers are already attached to the machine. Affected models: Met-P2ceC2cde (M0AL/M0AK/D240/D241/D242): Bk, C, M, Y Met-C2ab (D238/D239): Only Bk. Note: Technicians have to pull out the seals for the color PCDUs for Met-C2ab and all PCDUs for Met-C2yz.
Page 178 PAGE: 2/2 Reissued: 12-May-17 Model: Date: No.: MET-C2yz 3-Apr-17 RD244037a CUT-IN SERIAL NUMBERS: Product code: Model name: GER: Cut-in S/N G697M250429 D23829 MP C3004 G707M250146 D23929 MP C3504 G717M250270 D24029 MP C4504 G737M250169 D24229 MP C6004 No production...
Page 179 PAGE: 1/1 Model: Date: No.: MET-C2yz 6-Apr-17 RD244038 Subject: Prepared by: JAM 21 occurs T. Kiyohara From: 1st Tech Service Sect., MFP/P Tech Service Dept. Troubleshooting Part information Action required Classification: Mechanical Electrical Service manual revision Paper path...
Page 180 PAGE: 1/5 Reissued: 19-Sep-17 Model: Date: No.: MET-C2yz 21-Apr-17 RD244039c RTB Reissue The items in strikethrough are cancelled, because the model doesn’t have the mechanism. Subject Knocking mechanism for the Development unit Prepared by: T.Kiyohara From: 1st Tech Service Sect., MFP/P Tech Service Dept.
Page 181 PAGE: 2/5 Reissued: 19-Sep-17 Model: Date: No.: MET-C2yz 21-Apr-17 RD244039c Fig.2 At first, air flow as shown by Fig.3 Toner blasting occurs the yellow arrows Affected models: MP C4504/5504/6004 (D240/D241/D242): Bk, C, M, Y MP C3004/3504 (D238/D239): Only Bk.
Page 182 PAGE: 3/5 Reissued: 19-Sep-17 Model: Date: No.: MET-C2yz 21-Apr-17 RD244039c CUT-IN SERIAL NUMBERS: Product code: Model name: GER: Cut-in S/N D23829 MP C3004 G697M250429 D23929 MP C3504 G707M250146 D24029 MP C4504 G717M250270 D24229 MP C6004 G737M250169 D24329 MP C2004...
Page 183 PAGE: 4/5 Reissued: 19-Sep-17 Model: Date: No.: MET-C2yz 21-Apr-17 RD244039c Parts change information: Note at the time of replacing development unit The shape of duct cover on the PCDU was changed. Old duct cover cannot be used with the new development unit.
Page 184 PAGE: 5/5 Reissued: 19-Sep-17 Model: Date: No.: MET-C2yz 21-Apr-17 RD244039c MP C3003/3503/4503/5503/6003 (D146/D147/D148/D149/D150): Q’ty Old part New part Description number number D1862270 D1862290 PCDU:BLACK:SERVICE PARTS:MPC3003-6003 D1862271 D1862291 PCDU:CYAN:SERVICE PARTS:MPC3003-6003 D1862272 D1862292 PCDU:MAGENTA:SERVICE PARTS:MPC3003-6003 D1862273 D1862293 PCDU:MAGENTA:SERVICE PARTS:MPC3003-6003 D1863052...
Page 185 PAGE: 1/3 Model: Date: No.: MET-C2yz 26-Apr-17 RD244040 Subject: Prepared by: JAM14 and 16 on DF3090 T. Kiyohara From: 1st Tech Service Sect., MFP/P Tech Service Dept. Troubleshooting Part information Action required Classification: Mechanical Electrical Service manual revision...
Page 186 PAGE: 2/3 Model: Date: No.: MET-C2yz 26-Apr-17 RD244040 Procedure 1. Remove the feed unit 2. Remove the feed belt cover 3. Remove the belt tension unit...
Page 187 PAGE: 3/3 Model: Date: No.: MET-C2yz 26-Apr-17 RD244040 4. Remove the paper feed belt . 5. Remove the drive roller (paper feed guide, spring, bearing, E-ring and bearing).
Page 188 PAGE: 1/2 Model: Date: No.: MET-C2yz 28-Apr-17 RD244041 Subject: Anti Condensation Heater for PCU will not turn on Prepared by: Y.Taniguchi following an extended period From: 1st FQM Sect., 1st FQM Dept. Troubleshooting Part information Action required Classification:...
Page 189 PAGE: 2/2 Model: Date: No.: MET-C2yz 28-Apr-17 RD244041 SOLUTION On the production line The temperature fuse has been modified to a durable item. In the field Replace the PCU heater with the modified item below. Q’ty Description 100-120v...
Page 190 Model: Date: 22-May-17 No.: MET-C2yz RD244042 Subject: Applying a color profile to change the color balance Prepared by: Y. Taniguchi From: 1 FQM Sect, 1 FQM Dept. Classification: Troubleshooting Part information Action required Mechanical Electrical Service manual revision...
Page 191 Model: Date: 22-May-17 No.: MET-C2yz RD244042 How to install the color profile To install a color profile on the device: 1) Enter Printer SP in super SP mode. 2) Choose SP-1-001-13 3) Set the second bit to “1” (00000000 →00000100).
Page 192 PAGE: 1/1 Reissued: 7-Sep-17 Model: Date: No.: Met-C2yz 31-Aug-17 RD244043a RTB Reissue The item in bold italic were added Subject: Prepared by: DO NOT install Package firmware for Met-C2 (v14.00) T. Kiyohara and Met-C2.1 (v4.00) From: Field Quality Management Group1, FQM Dept.
Page 193 PAGE: 1/1 Model: Date: No.: Met-C2yz 11-Sep-17 RD244044 Subject: Prepared by: DO NOT install Legacy UI firmware v1.18 and package all T. Kiyohara containing legacy UI From: Field Quality Management Group1, FQM Dept. Troubleshooting Part information Action required...
Page 194 PAGE: 1/1 Model: Date: No.: Met-C2yz 11-Sep-17 RD244045 Subject: Prepared by: DO NOT install Network Support v15.65, v15.64 and T. Kiyohara v15.63 and package all containing network support From: Field Quality Management Group1, FQM Dept. Troubleshooting Part information...
Page 195 echnical ulletin PAGE: 1/1 Model: Met Date: No.: -C2yz 12-Sep-17 RD244046 Subject: Prepared by: DO NOT install package all v13.00 and v14.00 for Met-C2 T. Kiyohara and package_all v3.0 and v4.0 for Met-C2.1 From: Field Quality Management Group1, FQM Dept. Troubleshooting Part information Action required...
Page 196 PAGE: 1/2 Model: Date: No.: Met-C2yz 13-Sep-17 RD244047 Subject: FSM correction: SP5061-002 Toner Near End alert message Prepared by: T.Kiyohara From: 1st Tech Service Sect., MFP/P Tech Service Dept. Classification: Troubleshooting Part information Action required Mechanical Electrical Service manual revision...
Page 197 PAGE: 2/2 Model: Date: No.: Met-C2yz 13-Sep-17 RD244047  After: Check you have a toner cartridge replacement(s). Current toner cartridge can be used until the replacement alert. - Toner near end display ON/OFF SP (SP5061-002) was added. Note 2: With the new firmware, you are able to switch the Toner near end alert message on/off in the display.
Page 198 PAGE: 1/3 Reissued: 19-Oct-17 Model: Date: No.: MET-C2yz 20-Sep-17 RD244048a RTB Reissue The items in strikethrough were deleted. Subject: Prepared by: Trouble shooting: Smart Operation Panel Issues T.Kiyohara From: 1st Tech Service Sect., MFP/P Tech Service Dept. Troubleshooting...
Page 199 PAGE: 2/3 Reissued: 19-Oct-17 Model: Date: No.: MET-C2yz 20-Sep-17 RD244048a Components to Check during Troubleshooting 1. Main board 2. Sub board 3. USB cable 4. Connection between USB cable and main board 5. Connection between USB and IPU...
Page 200 PAGE: 3/3 Reissued: 19-Oct-17 Model: Date: No.: MET-C2yz 20-Sep-17 RD244048a 6. LCD unit 7. LCD I/F cable...
Page 201 PAGE: 1/2 Reissued: 10-Jan-18 Model: Date: No.: MET-C2yz 4-Oct-17 RD244049b RTB Reissue The items in bold italics were corrected or added. Subject: Prepared by: E. Hinata Firmware update via Application Site, Streamline NX v3, Device Manager NX Pro/Enterprise and service menu cannot be conducted.
Page 202 PAGE: 2/2 Reissued: 10-Jan-18 Model: Date: No.: MET-C2yz 4-Oct-17 RD244049b E71: Network communication error occurs at the reserved date/time of the package firmware update from the network. 4. When the machine tries to update through ARFU, Error code 5: Version information obtaining error is logged in SP7-520-051 to 060.
Page 203 PAGE: 1/1 Model: Date: No.: MET-C2yz 18-Oct-17 RD244050 Subject: Prepared by: Supplementary information on the anti-condensation heater (for T Kiyohara EU/AP/CH) From: 1st Tech. Support Sec. Service Support Dept. Troubleshooting Part information Action required Classification: Mechanical Electrical Service manual revision...
Page 204 PAGE: 1/1 Model: Date: No.: MET-C2yz 18-Oct-17 RD244051 Subject: Prepared by: Supplementary information on the anti-condensation heater (for T Kiyohara NA/TW) From: 1st Tech. Support Sec. Service Support Dept. Troubleshooting Part information Action required Classification: Mechanical Electrical Service manual revision...
Page 205 PAGE: 1/9 Reissued: 19-Mar-18 Model: Date: No.: Met-C2yz 28 -Nov-17 RD244052a RTB Reissue The items in bold italics were corrected or added. Subject:Part catalog correction: Guide plate for Prepared by: H.Kameda PB3150/PB3160/PB3170/PB3230 From: Technical Support Sect., Product Marketing Dept.
Page 206 PAGE: 2/9 Reissued: 19-Mar-18 Model: Date: No.: Met-C2yz 28 -Nov-17 RD244052a Angle...
Page 207 PAGE: 3/9 Reissued: 19-Mar-18 Model: Date: No.: Met-C2yz 28 -Nov-17 RD244052a Procedure: 1. Release the hook and remove the guide plate. 2. Attach the guide plate by sliding it toward the right hole. 3. Hook the guide plate.
Page 208 PAGE: 4/9 Reissued: 19-Mar-18 Model: Date: No.: Met-C2yz 28 -Nov-17 RD244052a Parts catalog correction 2 Affected model: D693 (Paper Feed Unit: PB3160) Old P/N New P/N Description Q’ty D6932526 D6932581 GUIDE PLATE:SWIVEL:No.3 D6931157 CUSHION:GUIDE:SWIVEL:UP GUIDE PLATE:SWIVEL:NO.3 D6932725 D6932726...
Page 209 PAGE: 5/9 Reissued: 19-Mar-18 Model: Date: No.: Met-C2yz 28 -Nov-17 RD244052a 3. Attach the cushion. 4. Attach the auxiliary guide plate for the lower guide plate (screw x1). 5. Attach the upper guide plate.
Page 210 PAGE: 6/9 Reissued: 19-Mar-18 Model: Date: No.: Met-C2yz 28 -Nov-17 RD244052a Old P/N New P/N Description Q’ty D6932526 D6932582 GUIDE PLATE:SWIVEL:No.3 D6931257 CUSHION:GUIDE:SWIVEL:LOWER GUIDE PLATE:SWIVEL:NO.3 Change: Added cushions and changed the shape of the guide plate. Reason: To further strengthen and prevent breaking of the guide plate.
Page 211 PAGE: 7/9 Reissued: 19-Mar-18 Model: Date: No.: Met-C2yz 28 -Nov-17 RD244052a Parts catalog correction 3 Affected model: D695 (LCIT: PB3230/PB3170) Old P/N New P/N Description Q’ty D6932526 D6952581 GUIDE PLATE:SWIVEL:No.3 STOPPER:GUIDE PLATE:SWIVEL:ASS'Y GUIDE PLATE:SWIVEL:ADHESION Change: Added cushions and changed the shape of the guide plate.
Page 212 PAGE: 8/9 Reissued: 19-Mar-18 Model: Date: No.: Met-C2yz 28 -Nov-17 RD244052a 3. Attach the guide stopper. 4. Attach the guide stopper. 5. Attach the guide plate stopper. 6. Attach the guide stopper plate.
Page 213 PAGE: 9/9 Reissued: 19-Mar-18 Model: Date: No.: Met-C2yz 28 -Nov-17 RD244052a 7. Attach the guide plate.
Page 214 PAGE: 1/1 Model: Date: No.: MET-C2yz 12-Dec-17 RD244053 Subject Troubleshooting SC204-00,Polygon Motor Error Prepared by: T.Kiyohara From: 1st Tech Service Sect., MFP/P Tech Service Dept. Classification: Troubleshooting Part information Action required Mechanical Electrical Service manual revision Paper path...
Page 215 echnical ulletin PAGE: 1/5 Model: Date: No.: MET-C2abcdeyz/C2.1abcdeyz 4-Jun-18 RD239081 Subject: Installation Procedure of Enhanced Security HDD Prepared by: H.Kameda From: Technical Support Sect., Product Marketing Dept. Troubleshooting Part information Action required Classification: Mechanical Electrical Service manual revision Paper path Transmit/receive Retrofit information Product Safety...
Page 216 echnical ulletin PAGE: 2/5 Model: Date: No.: MET-C2abcdeyz/C2.1abcdeyz 4-Jun-18 RD239081 3. Remove the standard HDD [A] installed on the machine. 4. Separate the standard HDD from the bracket. 5. Disconnect the cables from the standard HDD. ( × 2)
Page 217 echnical ulletin PAGE: 3/5 Model: Date: No.: MET-C2abcdeyz/C2.1abcdeyz 4-Jun-18 RD239081 6. Remove the enhanced security HDD from its protective pack. 7. Connect the two cables to the enhanced security HDD. ( × 2) 8. Fasten the HDD to the bracket. ( ×...
Page 218 echnical ulletin PAGE: 4/5 Model: Date: No.: MET-C2abcdeyz/C2.1abcdeyz 4-Jun-18 RD239081 After Installing the HDD 1. Connect the power cord and turn the machine on. A message prompts you to format the hard disk. 2. Touch [Format]. 3. Wait for the machine to finish formatting the hard disk. ...
Page 219 echnical ulletin PAGE: 5/5 Model: Date: No.: MET-C2abcdeyz/C2.1abcdeyz 4-Jun-18 RD239081 Copies the address book to the hard disk from the controller board. [Execute] UCS Setting: Fill Addr Acl Info This SP must be executed immediately after installation of an HDD unit in a basic machine that previously had no HDD.
Page 220 echnical ulletin PAGE: 1/2 Model:MET-C2abcdeyz/C2.1abcdeyz Date: 1-Jun-18 No.: RD239082 Subject: FSM correction - SC312 Prepared by: H.Kameda From: Technical Support Sect., Product Marketing Dept. Troubleshooting Part information Action required Classification: Mechanical Electrical Service manual revision Paper path Transmit/receive Retrofit information Product Safety Other ( Tier 2...
Page 221 echnical ulletin PAGE: 2/2 Model:MET-C2abcdeyz/C2.1abcdeyz Date: 1-Jun-18 No.: RD239082 SC No. Type Error Name/Error Condition/Major Cause/Solution Check if the SC occurs by turning the power OFF then ON. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. 1.
Page 222 echnical ulletin PAGE: 1/2 Reissued: 29-Oc-18 Model: Date: No.: Met-C2abcdeyz 30-Aug-18 RD239083a RTB Reissue The items in bold italics were corrected. Subject: Prepared by: DO NOT install FAX v11.00.00 + v12.00.00 T. Kiyohara From: Field Quality Management Group1, FQM Dept. Troubleshooting Part information Action required...
Page 223 echnical ulletin PAGE: 2/2 Reissued: 29-Oc-18 Model: Date: No.: Met-C2abcdeyz 30-Aug-18 RD239083a countermeasure firmware will be released at a later date (ETA: TBD). Description Model Parts Number Version Met-C2abyz D2395557R 13.00.00 Met-C2cde D2425557R 13.00.00...
Page 224 echnical ulletin PAGE: 1/1 Model: Date: No.: MET-C2abcdeyz/C2.1abcdeyz 25-Sep-18 RD239084 Subject: Prepared by: The message “Fusing Belt unit must be replaced T. Kiyohara now.” before the target yield From: 1st Tech Service Sect., MFP/P Tech Service Dept. Troubleshooting Part information Action required Classification: Mechanical...
Page 225 echnical ulletin PAGE: 1/1 Model: Date: No.: MET-C2abcdeyz/C2.1abcdeyz 3-Oct-18 RD239085 Subject: Prepared by: Unable to disable Service Mode Lock when PM or T. Kiyohara JAM state From: 1st Tech Service Sect., MFP/P Tech Service Dept. Troubleshooting Part information Action required Classification: Mechanical Electrical...
Page 226 echnical ulletin PAGE: 1/1 Model: Date: No.: Met-C2abcdeyz/ C2.1abcdeyz 29-Oct-18 RD239086 Subject: DO NOT install Package_ALL v18.01 for Met- Prepared by: T. Kiyohara C2 and package_ALL v8.01 for Met-C2.1. Error E228 at installing Package ALL. From: Field Quality Management Group1, FQM Dept. Troubleshooting Part information Action required...
Page 227 echnical ulletin PAGE: 1/2 Model: Date: No.: Met-C2abcdeyz/ C2.1abcdeyz/Cor-C1.5 9-Nov-18 RD239088 Subject: DO NOT install System Copy v1.28 (Met-C2), v1.14 (Met- Prepared by: T. Kiyohara C2.1) and v1.16 (Cor-C1.5) From: Field Quality Management Group1, FQM Dept. Troubleshooting Part information Action required Classification: Mechanical Electrical...
Page 228 echnical ulletin PAGE: 2/2 Model: Date: No.: Met-C2abcdeyz/ C2.1abcdeyz/Cor-C1.5 9-Nov-18 RD239088 Model Firmware version Met-C2 abyz System/Copy 1.29 D2395535L Met-C2 cde System/Copy 1.29 D2395535L Met-c2.1 abyz System/Copy 1.15 D0AD5550P Met-C2.1cde System/Copy 1.15 D0AD5550P Cor-C1.5 System/Copy 1.17.1 D2895550W  Occurrence number of SC899 occurrence (in Japanese domestic market) The number of the occurrence (in Japanese market ) 10000...
Page 229 echnical ulletin PAGE: 1/4 Reissued: 14-Dec-18 Model: Date: No.: Metis-C2 abcdeyzk 27-Nov-18 RD239089a RTB Reissue Header is corrected. Subject : Black Line, Color Line and Dirty Background Prepared by: T.Kiyohara From: MFP section, OPOS Product Quality managemt Dept. Troubleshooting Part information Action required Classification: Mechanical...
Page 230 echnical ulletin PAGE: 2/4 Reissued: 14-Dec-18 Model: Date: No.: Metis-C2 abcdeyzk 27-Nov-18 RD239089a PROCEDURE for cleaning the charge roller. IMPORTANT: As mentioned above, if you need to replace the PCU but do not have one available, clean the charge roller now and replace PCU at a later date. Do the following cleaning procedure very carefully.
Page 231 echnical ulletin PAGE: 3/4 Reissued: 14-Dec-18 Model: Date: No.: Metis-C2 abcdeyzk 27-Nov-18 RD239089a...
Page 232 echnical ulletin PAGE: 4/4 Reissued: 14-Dec-18 Model: Date: No.: Metis-C2 abcdeyzk 27-Nov-18 RD239089a 5. Joint (rear side) [A] ( ×3). 6. Separate the PCU [A] and Development Unit [B]. 7. Rotate the PCU unit and remove the charge roller unit ( ×2). 8.
Page 233 echnical ulletin PAGE: 1/2 Model: Date: No.: Metis-C2ab 7-Jan-19 RD239090 Subject : Document Jam appear after FAX and Scan. Prepared by: T.Kiyohara From: MFP section, OPOS Product Quality managemt Dept. Troubleshooting Part information Action required Classification: Mechanical Electrical Service manual revision Paper path Transmit/receive Retrofit information...
Page 234 echnical ulletin PAGE: 2/2 Model: Date: No.: Metis-C2ab 7-Jan-19 RD239090 In the field Replace the feeler with the modified part. PROCEDURE 1. Remove the upper cover from the ARDF (screws x4). 2. Remove the feeler.
Page 235 echnical ulletin PAGE: 1/1 Model: Date: No.: MET-C2abcdeyz 21/Jan/19 RD239091 Subject: Added explanation on SP2907 Prepared by: H.Kameda From: Technical Support Sect., Service Strategy Dept. Troubleshooting Part information Action required Classification: Mechanical Electrical Service manual revision Paper path Transmit/receive Retrofit information Product Safety Other ( Tier 2...
Page 236 echnical ulletin PAGE: 1/2 Model: Date: No.: Met-C2abcdeyz/ C2.1abcdeyz 29-Jan-19 RD239092 Subject: Error 235 at installing Package firmware V20.05 Prepared by: T. Kiyohara (Met-C2), v10.05 (Met-C2.1) From: Field Quality Management Group1, FQM Dept. Troubleshooting Part information Action required Classification: Mechanical Electrical Service manual revision Paper path...
Page 237 echnical ulletin PAGE: 2/2 Model: Date: No.: Met-C2abcdeyz/ C2.1abcdeyz 29-Jan-19 RD239092 0.1customised...
Page 238 echnical ulletin PAGE: 1/2 Model: Date: No.: Metis-C2abyz/C2.1 abyz 29-Jan-19 RD239093 １Subject : The toner Hopper are broken. (Early toner Prepared by: T.Kiyohara end, White line, Noise occur) From: MFP section, OPOS Product Quality managemt Dept. Troubleshooting Part information Action required Classification: Mechanical Electrical...
Page 239 echnical ulletin PAGE: 2/2 Model: Date: No.: Metis-C2abyz/C2.1 abyz 29-Jan-19 RD239093 CAUSE: There are burs on the bearing on the rear side of the developing unit, causing frictional heat between the bearings and transport screw in the development unit when high-duty print jobs are performed.
Page 240 echnical ulletin PAGE: 1/4 Reissued：4-Apr-19 Model: Date: No.: Metis-C2abcdeyz/C2.1abcdeyz 10-Mar-19 RD239094a Reissue The items in bold italics were corrected or added. Subject : Jam 63 (SPDF DF3120/ DF3100/3080) Prepared by: T.Kiyohara From: Oversea Field Sect., OPOS Product Quality Dept. Troubleshooting Part information Action required Classification:...
Page 241 echnical ulletin PAGE: 2/4 Reissued：4-Apr-19 Model: Date: No.: Metis-C2abcdeyz/C2.1abcdeyz 10-Mar-19 RD239094a Part Name PAD:SEPARATION:ASSIST +3 Note:  The P/N will be announced once it is available.  As a side effect with this separation pad, the leading edge of some paper types may crease when touching the pad, as shown in the photo below.
Page 242 echnical ulletin PAGE: 3/4 Reissued：4-Apr-19 Model: Date: No.: Metis-C2abcdeyz/C2.1abcdeyz 10-Mar-19 RD239094a PROCEDURE 1. Remove the separate unit. 2. Remove the cover and reverse roller. 3. Remove the paper feed guide plate.
Page 243 echnical ulletin PAGE: 4/4 Reissued：4-Apr-19 Model: Date: No.: Metis-C2abcdeyz/C2.1abcdeyz 10-Mar-19 RD239094a 4. Remove the separation pad cover. 5. Replace the separation pad.
Page 244 echnical ulletin PAGE: 1/3 Model: Date: No.: Metis-C2abcde/C2.1 abcde/P2cde 4-Apr-19 RD239095 Subject : The developer leakage at the center Prepared by: T.Kiyohara From: MFP section, OPOS Product Quality managemt Dept. Troubleshooting Part information Action required Classification: Mechanical Electrical Service manual revision Paper path Transmit/receive Retrofit information...
Page 245 echnical ulletin PAGE: 2/3 Model: Date: No.: Metis-C2abcde/C2.1 abcde/P2cde 4-Apr-19 RD239095 Description Q’ty M0AJ3138 SHEET:PROTECT:COVER:DEVELOPMENT Mylar...
Page 246 echnical ulletin PAGE: 3/3 Model: Date: No.: Metis-C2abcde/C2.1 abcde/P2cde 4-Apr-19 RD239095 PROCEDURE 1. Remove the hooks (X5) and the filter cover. 2. Lift the preset seat shaft. 3. Insert the Mylar into the slit of the upper cover. Slit 6. Attach the filter cover.

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