Chapter 6 Warranty Information; General Product Warranty; Opto-Mechanics; Optical Tables And Breadboards - THORLABS EO-AM-NR-C Series User Manual

Chapter 6: Warranty Information
Chapter 6 Warranty Information

6.1. General Product Warranty

Thorlabs warrants that all products sold will be free from defects in material and workmanship, and will conform to
the published specifications under normal use and service when correctly installed and maintained.

6.2. Opto-Mechanics

Lifetime Warranty: Thorlabs offers a lifetime warranty on all opto-mechanical components. Thorlabs will repair or
replace any opto-mechanical product which after evaluation has failed to perform in the above conditions.

6.3. Optical Tables and Breadboards

Lifetime Warranty: We provide a lifetime guarantee that all of our passively damped optical tables and
breadboards will meet all originally stated performance specifications under normal use and proper handling. We
additionally guarantee that all our table tops and breadboards, both active and passive, will be free from defects in
workmanship, including de-lamination of the skins under normal use and handling.

6.4. Lasers and Imaging Systems

Thorlabs offers a one year warranty on all lasers and imaging systems, with the exceptions of laser diodes. Some
products are warranted for the number of hours specified in the operating manual of each laser.

6.5. Opto-Electronics, Control Electronics, Optics, and Non-Positioning Product Lines

Thorlabs offers a two year warranty on the above mentioned product lines, providing normal use and
maintenance of the products and when properly handled and correctly installed.
Thorlabs shall repair or replace any defective or nonconforming product as detailed above. We ask that the buyer
contact Thorlabs for a Return Material Authorization number (RMA#) from our Customer Service/Returns
department in order to most efficiently process the return and/or repair.
Products returned for repair that are not covered under warranty, a Thorlabs standard repair charge shall be
applicable in addition to all shipping expenses. This repair charge will be quoted to the customer before the work
is performed.

6.6. Warranty Exclusions

The stated warranty does not apply to products which are (a) specials, modifications, or customized items
(including custom patch cables) meeting the specifications you provide; (b) ESD sensitive items whose static
protection packaging has been opened; (c) items repaired, modified, or altered by any party other than Thorlabs;
(d) items used in conjunction with equipment not provided by, or acknowledged as compatible by Thorlabs; (e)
subjected to unusual physical, thermal, or electrical stress; (f) damaged due to improper installation, misuse,
abuse, or storage; (g) damaged due to accident or negligence in use, storage, transportation, or handling.
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