E-MetroTel XSTIM Infinity Phone User Manual
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E-MetroTel XSTIM Infinity Phone User Manual

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XSTIM Infinity Phones User Guide
Date:
Version:
Phone models:
Documentation Link:
12 May 2021
1.2
E-MetroTel will provide support for the following
Infinity IP phones, as long as the phones are on the
latest firmware versions and the phones have been
configured as per the programming instructions:
 5004
 5006
 5008
 5010
 5010W
https://www.emetrotel.com/tsd/

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Summary of Contents for E-MetroTel XSTIM Infinity Phone

  • Page 1 Date: 12 May 2021 Version: Phone models: E-MetroTel will provide support for the following Infinity IP phones, as long as the phones are on the latest firmware versions and the phones have been configured as per the programming instructions:  5004 ...

  • Page 2: Table Of Contents

    Page 2 of 21 ABLE OF ONTENTS Introduction ............................4 Controls and Buttons ........................ 6 Features and Usage ........................... 7 Making a Call ..........................7 Off-hook dialing ..........................7 On-hook dialing ..........................7 Hands-free dialing ..........................7 Call History / Call Log ......................... 7 Last Number Redial ...........................
  • Page 3 Page 3 of 21 Do Not Disturb (Make Set Busy) ...................... 15 Calls with Multiple Parties ...................... 15 Call Join ............................15 Conference (Multi-Party)......................... 16 Hotdesking ..........................16 Additional Features using Star Codes ..................17 Services Key ........................... 18 Phone Display Settings ........................21 Addendum: UCX Voicemail User Guide www.emetrotel.com...

  • Page 4: Introduction

    Page 4 of 21 1. I NTRODUCTION This User Guide describes the usage of your Infinity phone with the UCX Server. Depending on the model of phone you have, different keys may be offered for different phones. Nevertheless, there are some basic controls and buttons that are typically available on all phones. The following diagram is an example showing the Infinity 5010 IP phone: www.emetrotel.com...
  • Page 5 Page 5 of 21 The following diagram is an example showing the Infinity 5008 IP phone: The following diagram is an example showing the Infinity 5004 IP phone: www.emetrotel.com...

  • Page 6: Controls And Buttons

    Page 6 of 21 1.1 Controls and Buttons Standard telephone controls and buttons are listed in the table below. Control/Button Phone Model Description LED Indicator Blinks when the phone is ringing. Line keys Configurable line keys with labels displayed on the LCD screen. Soft keys Context sensitive keys with labels displayed on the LCD screen.

  • Page 7: Features And Usage

    Page 7 of 21 2. F EATURES AND SAGE 2.1 Making a Call Off-hook dialing  Lift handset.  Dial the number. On-hook dialing  Press the Line key.  Dial the number. Hands-free dialing  Press the Speaker or Headset button.

  • Page 8: Last Number Redial

    Page 8 of 21 Last Number Redial  Press the Redial soft key.  A call will be made to the last dialed number from the phone. Hotline The hotline feature allows the user to make a call simply by lifting the handset or pressing the Line/Speaker/Headset key and the configured hotline number will be dialed automatically.

  • Page 9: Blf (Busy Lamp Field)

    Page 9 of 21 Use feature code  Press the soft key followed by feature code Feature  Speak into the handset and your voice will be heard on the speakers of the extensions that belong to the Default page group. ...

  • Page 10: While On A Call

    Page 10 of 21 Programming User Speed Dial 2. Dial to enter the user speed dial menu. 3. Enter the speed dial location and press the sign. 4. Follow the audio prompts. The same steps are used to add or change a speed dial entry. For an existing entry, the following audio prompts are presented: 1 - To Listen to the number 2 - To Change the entry location...

  • Page 11: Transfer To Voicemail Box

    Page 11 of 21 Transfer to Voicemail Box Use transfer button  Press the Transfer button or Trnsfer soft key and the original caller is placed on hold.  Enter followed by the mailbox you want to transfer the call to. (For example, to transfer to the mailbox of extension 200, enter #* 200.) ...

  • Page 12: Call Park Retrieval Oldest

    Page 12 of 21 If nobody retrieves a parked call within the timeout period, the call is automatically sent back to the extension that parked the call. The duration of the timeout is configurable by the Administrator. The default call park lot numbers and the number of available parking lots can be changed by the Administrator.

  • Page 13: Group Pickup

    Page 13 of 21 Use programmed feature line key  Press the programmed line key. DNPickup  Enter the EXTENSION number that is ringing followed by the sign or the soft key. Enter Use feature code  Press the key followed by feature code Feature ...

  • Page 14: Call Forward

    Page 14 of 21 To answer a call waiting on another line:  Press the Line key of the new incoming call.  The current line will be placed on hold and call will be connected to the line of the new incoming call.

  • Page 15: Call Forward To Voicemail

    Page 15 of 21 Call Forward to Voicemail Use star code  To activate, dial and enter the target number: + voicemail box number.  To deactivate, dial Use programmed feature line key  To activate, press the programmed ForwdToVM line key. ...

  • Page 16: Conference (Multi-Party)

    Page 16 of 21 Conference (Multi-Party) The ad-hoc conference feature described here allows a user to start a multi-party conversation at any time without the need to create a conference bridge.  While on a call, press the Conf soft key. ...

  • Page 17: Additional Features Using Star Codes

    Page 17 of 21 2.6 Additional Features using Star Codes Feature Description System Blacklist To add a number to the blacklist:  Dial *30.  Enter the number to be added to the blacklist.  Press to confirm. Blacklisted numbers are screened and blocked from all incoming routes. Note: Internal numbers cannot be blacklisted.

  • Page 18: Services Key

    Page 18 of 21 Speak your Extension To have the system play a message saying your current extension number, dial *65. Speak Time To have the system play a message saying the current system time, dial *60. Stamp Log To create a time stamp log entry for troubleshooting purposes, dial 9*9. Wake Up Call To schedule a reminder or wake-up call, dial *68.
  • Page 19 Page 19 of 21 Hotdesking To temporarily assign an extension to a phone that normally uses another extension or does not have any extension assigned. Hotdesking cancel Static Time/Date To always display time and date on the phone's display screen. Static Time/Date cancel Agent Login/Logout Agent login and logout of queue(s).
  • Page 20 Page 20 of 21 Page zone 3 To make a call to page zone 3. Page zone 4 To make a call to page zone 4. Page zone 5 To make a call to page zone 5. Page zone 6 To make a call to page zone 6.

  • Page 21: Phone Display Settings

    Page 21 of 21 3. P HONE ISPLAY ETTINGS There are several display related settings that can be configured on your phone. Contact your phone administrator if you want to customize your phone display. SETTING -> PREFERENCE LCD Font Size Select the desired font size for text displayed on the screen: Normal (default) or Large.

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