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E-MetroTel Nortel IP UC Series Features Manual

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UCx Feature Guide for Nortel IP Phones
UCx 4.5
UCx Feature Guide for
Nortel IP Phones
This document contains proprietary and confidential information of E-MetroTel LLC. and shall not be used,
disclosed or reproduced, in whole or in part, for any purpose other than to install the UCX solution, without
the prior written consent of E-MetroTel. Title in and to this document and all information contained herein
remains at all times the property of E-MetroTel LLC.
E-MetroTel(R), LLC is privately held and headquartered in Dallas, Texas with offices in Canada, United
Kingdom and the Czech Republic. E-MetroTel provides Unified Communications, Call Centre/IVR, custom
applications products and services to businesses of all sizes. It specializes in Nortel and Avaya solutions and
has expertise in all areas of Unified Communications, Contact Centre, IVR, Speech recognition, CTI,
Workforce Management and CRM integration. Increasingly companies around the world are turning to
E-MetroTel for better value, a higher level of support and knowledge than they have seen from their
traditional providers.
Property of E-Metrotel 2014.
11-Feb-2015
Page
1
of
36
Copyright © 2014 E-Metrotel
Global Inc.

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Summary of Contents for E-MetroTel Nortel IP UC Series

  • Page 1 UCX solution, without the prior written consent of E-MetroTel. Title in and to this document and all information contained herein remains at all times the property of E-MetroTel LLC.

  • Page 2: Table Of Contents

    5.12.1 Phones With Feature Key __________________________________________________ 19 5.12.2 Phones Without Feature Key ________________________________________________ 19 5.12.3 Do-Not-Disturb feature (DND) or Make-Set-Busy feature (MSB) Toggle _______________ 19 5.13 Dial By Name _________________________________________________________________ 19 5.13.1 Phones With Feature Key __________________________________________________ 19 11-Feb-2015 Page Copyright © 2014 E-Metrotel Global Inc.
  • Page 3 6.4.1 Phones With Feature Key __________________________________________________ 28 6.4.2 Phones Without Feature Key ________________________________________________ 28 6.5 Ring Type ____________________________________________________________________ 28 6.5.1 Phones With Feature Key __________________________________________________ 28 6.5.2 Phones Without Feature Key ________________________________________________ 28 6.6 Ring Volume __________________________________________________________________ 29 11-Feb-2015 Page Copyright © 2014 E-Metrotel Global Inc.
  • Page 4 7.1 Access the user extension portal by typing the following in a web browser: __________________ 32 7.2 Accessing User Portal ___________________________________________________________ 32 7.3 Viewing List of Configured Features ________________________________________________ 32 7.4 Viewing or Modifying your Phone Features ___________________________________________ 33 7.5 Configuring VmX Locator ________________________________________________________ 34 11-Feb-2015 Page Copyright © 2014 E-Metrotel Global Inc.
  • Page 5 Do-Not-Disturb feature (DND) or Make-Set-Busy feature (MSB) Phones With Feature Key Phones Without Feature Key Do-Not-Disturb feature (DND) or Make-Set-Busy feature (MSB) Toggle Dial By Name Phones With Feature Key Phones Without Feature Key Phonebook dial-by-name directory 11-Feb-2015 Page Copyright © 2014 E-Metrotel Global Inc.
  • Page 6 Phones Without Feature Key Accessing Voicemail Phones With VMsg Key Phones Without Vmsg Key Static Time and Date Wake Up Call Echo Test Call Trace Intercom Toggle Call Recording Set user speed dial. 11-Feb-2015 Page Copyright © 2014 E-Metrotel Global Inc.
  • Page 7 User extension portal access. Access the user extension portal by typing the following in a web browser: Accessing User Portal Viewing List of Configured Features Viewing or Modifying your Phone Features Configuring VmX Locator 11-Feb-2015 Page Copyright © 2014 E-Metrotel Global Inc.

  • Page 8: Introduction

    UCx Feature Guide for Nortel IP Phones UCx 4.5 1 Introduction This User's Guide provides a description of features for i200x series and 11xx/12xx series VoIP telephone sets and Nortel digital sets with a UC Server. 11-Feb-2015 Page Copyright © 2014 E-Metrotel Global Inc.

  • Page 9: Installing The Telephone

    Please refer to your respective installation guide provided with the telephone set. Below are links to soft-copies for your convenience: i2002 users guide i2004 users guide 1120e users guide 1140e users guide 1220/1240 users guide 11-Feb-2015 Page Copyright © 2014 E-Metrotel Global Inc.

  • Page 10: Using Your Nortel Telephone

    1 if enabled on your phone) Inbox key (voice mail access) Outbox key (for call log) Hold Handsfree 3.1 Controls and Buttons Standard telephone controls and buttons are listed in the table below. 11-Feb-2015 Page Copyright © 2014 E-Metrotel Global Inc.
  • Page 11 UC configuration. If this option is disabled by your administrator, please refer to the system-wide list of star codes for information on how to invoke features! 11-Feb-2015 Page Copyright © 2014 E-Metrotel Global Inc.

  • Page 12: Basic Phone Features

    4.5 Putting Call on Hold To put a call on Hold, just press the Line key. To retrieve the call previously put on-hold, press the Line key with the held call again. 11-Feb-2015 Page Copyright © 2014 E-Metrotel Global Inc.
  • Page 13 If a call is placed on hold for an extended period of time, a notification tone will be played. The time interval for the notification tone is configurable and can also be disabled by your UC administrator. 11-Feb-2015 Page Copyright © 2014 E-Metrotel Global Inc.

  • Page 14: Advanced Phone Features

    - the system prompt will say "Transfer" and present the dial tone Enter the extension you want to transfer the call to - the call is immediately transferred 5.2 Transferring a Call to Voice Mail Box 11-Feb-2015 Page Copyright © 2014 E-Metrotel Global Inc.

  • Page 15: Phones With Feature Key

    Enter the extension for which you want to configure call forward unconditional followed by the Enter the destination phone number followed by the To deactivate call forward unconditional, dial *73 To deactivate all types of call forwarding, dial *74 11-Feb-2015 Page Copyright © 2014 E-Metrotel Global Inc.

  • Page 16: Call Forward On No Answer/Unavailable

    Enter the destination phone number followed by the To deactivate call forward on busy, dial *91 To deactivate all types of call forwarding, dial *74 Enter the extension for which you want to deactivate call forward followed by the 11-Feb-2015 Page Copyright © 2014 E-Metrotel Global Inc.

  • Page 17: Call Waiting

    The Calls soft key will appear when there are missed calls since the last use of the phone. On pressing the Calls soft key, details of the missed calls will be displayed. This feature is available only when Feature Key Mode is enabled by the UC administrator. 5.10 Last Number Redial 11-Feb-2015 Page Copyright © 2014 E-Metrotel Global Inc.

  • Page 18: Phones With Feature Key

    This feature includes the join capability where 2 calls on 2 lines can be conferenced together. The join capability is applicable only under the following conditions: The phone has a minimum of 2 line appearances The calls on both lines can be conferenced 11-Feb-2015 Page Copyright © 2014 E-Metrotel Global Inc.

  • Page 19: Do-Not-Disturb Feature (Dnd) Or Make-Set-Busy Feature (Msb)

    5.13 Dial By Name 5.13.1 Phones With Feature Key To access the directory, press the Directory key. Alternatively, press the Feature key and enter the feature code 960 ( F960 - directory). 11-Feb-2015 Page Copyright © 2014 E-Metrotel Global Inc.

  • Page 20: Phones Without Feature Key

    The extension that can be used to retrieve the call is spoken (and also displayed) To retrieve the parked call, simply dial the extension from any phone 5.14.3 Using star code 11-Feb-2015 Page Copyright © 2014 E-Metrotel Global Inc.

  • Page 21: Directed Call Pickup

    5.16.1 Phones With Feature Key While a call is alerting at another extension, press the Feature key and enter the feature code 75 ( - group call pickup) 5.16.2 Phones Without Feature Key 11-Feb-2015 Page Copyright © 2014 E-Metrotel Global Inc.

  • Page 22: System Speed Dial

    5.19.1 Phones With Feature Key Press the Feature key and dial Listen to the spoken time from the system 5.19.2 Phones Without Feature Key Dial *60 Listen to the spoken time from the system. 11-Feb-2015 Page Copyright © 2014 E-Metrotel Global Inc.

  • Page 23: Accessing Voicemail

    To schedule a new wake up call for your extension, perform the following steps: Dial and you will be prompted to enter the time in 4 digits Enter the desired time in 12 hour or 24 hour format 11-Feb-2015 Page Copyright © 2014 E-Metrotel Global Inc.

  • Page 24: Echo Test

    Speak into handset and the voice will be heard on the dialed numbers speaker 5.26 Toggle Call Recording Extension must have On Demand Recording enabled . While in a call dial to start recording Dial to stop recording 5.27 Set user speed dial. 11-Feb-2015 Page Copyright © 2014 E-Metrotel Global Inc.
  • Page 25 UCx Feature Guide for Nortel IP Phones UCx 4.5 Dial to enter user speed dial menu Enter the speed dial location and the press # Follow audio prompts 11-Feb-2015 Page Copyright © 2014 E-Metrotel Global Inc.

  • Page 26: Phone Configuration Features

    When the button is pressed, the configured extension is automatically dialed. If the configured extension belongs to a Nortel phone, the button further provides the following functionality: The icon associated with the programmable button indicates the current state of the configured extension 11-Feb-2015 Page Copyright © 2014 E-Metrotel Global Inc.

  • Page 27: Phones With Feature Key

    6.3.2 Phones Without Feature Key While the phone is idle, press the Services key (the key with the globe on Nortel IP phones that use graphics) 11-Feb-2015 Page Copyright © 2014 E-Metrotel Global Inc.

  • Page 28: Language

    - ring type) Use the and/or Down soft keys or digits to select the desired ring type Enter Press the soft key to save the selected ring type 6.5.2 Phones Without Feature Key 11-Feb-2015 Page Copyright © 2014 E-Metrotel Global Inc.

  • Page 29: Ring Volume

    (depending on the phone type, 4, 8 or 16 contrast levels are supported) Press the Enter soft key to save the selected display contrast 6.7.2 Phones Without Feature Key 11-Feb-2015 Page Copyright © 2014 E-Metrotel Global Inc.

  • Page 30: Time Zone Offset

    Normal mode. If all CFCs are in Normal mode then all CFCs will be changed to Override mode. Dial to toggle all CFCs 6.10 Save Recording and Check Recording. 11-Feb-2015 Page Copyright © 2014 E-Metrotel Global Inc.

  • Page 31: Direct Dial Prefix

    Used to simulate an external DID incoming call using a local phone. This needs an incoming route configured with a DID of 7777. Dial 7777 from a set, call will be presented to the destination specified in the incoming route as an incoming call . 11-Feb-2015 Page Copyright © 2014 E-Metrotel Global Inc.

  • Page 32: User Extension Portal Access

    , accessing the User Extension Portal as follows: 192.168.1.200 http://192.168.1.200/recordings 7.2 Accessing User Portal Login using your extension and your voice mail password. 7.3 Viewing List of Configured Features Select the Feature Codes menu item. 11-Feb-2015 Page Copyright © 2014 E-Metrotel Global Inc.

  • Page 33: Viewing Or Modifying Your Phone Features

    UCx Feature Guide for Nortel IP Phones UCx 4.5 7.4 Viewing or Modifying your Phone Features Select the Phone Features menu item. 11-Feb-2015 Page Copyright © 2014 E-Metrotel Global Inc.

  • Page 34: Configuring Vmx Locator

    When the caller presses 0, call will be sent to the Operator number configured for the whole system. The system operator number is configured by your administrator under the Voicemail Settings page. (See Voicemail Settings - Dialplan Behavior in the Administration Guide for details). 11-Feb-2015 Page Copyright © 2014 E-Metrotel Global Inc.
  • Page 35 You can enter any extension, queue, ringgroup or external number (e.g. your cell phone). Remember to record your personal greeting with instructions that matches your VmX Locator treatments. Personal greetings for both "busy" and "unavailable" states must be recorded for this feature to work. 11-Feb-2015 Page Copyright © 2014 E-Metrotel Global Inc.
  • Page 36 For example: the number of seconds to wait after your personal greeting is played before it times out, and the number of times to repeat your personal greeting etc. are all configurable by the administrator. 11-Feb-2015 Page Copyright © 2014 E-Metrotel Global Inc.

This manual is also suitable for:

I200x series11 series12 series

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