No�Ce; Troubleshoo�Ng - Hyundai HYSSAC35PWA User Manual

No�ce
1.
Images and func�ons men�oned in this manual are for reference only and may differ to the model.
Please refer to your actual product and app.
2. Smart air condi�oner appcan be altered without no�ce for quality improv ement and also be deleted
depending on the circumstances of manufacturing firms .
3. In case Wi-Fi signal strength is weakened, smart app may be disconnected. Ensure the unit is posi�oned
within range of the wireless router
4. DHCP server func�on should be ac�vated for wireless router.
5. The internet connec�on may fail because of a firewall problem. In this case, contact your internet
service provider.
6. For smart phone system security and network se�ng, ensure smart air condi�oner app is marked as
a "Trusted" app for firmware updates.
Trouble Shoo�ng
Descrip�on
Air condi�oner
can't be configured
successfully
Mobile can't control
air condi�oner
Mobile can't find air
condi�oner
.
Analysis of cause
1. Check the mobile connected WLAN router SSID and password is correct;
2. Check whether there are addi�onal se�ngs of WLAN router as shown below.
1) Firewall by router itself or by PC
2) MAC address filtering
3) Hidden SSID
4)DHCP server
Reboot WLAN router, mobile device and air condi�oner (WLAN module) and connect air
condi�oner by CF mode again. Before reboo�ng, check nobody has already connected to
same air condi�oner.
1. When air condi�oner (WLAN module) is rebooted and app
displays Device remove, ignoring this confirma�on will lead to mobile
device losing control permission of the air condi�oner.
You will need to connect the air condi�oner by CF mode again.
2. In case of power failure, mobile device will lose control permission of air
condi�oner for 3 minutes a�er power failure. (No�fica�on will now show
up on the mobile device.)
If you cannot control the app (air condi�oner) even a�er power restored,
you will need to connect the air condi�oner by CF mode again.
1. Smart Life App display Air condi�oner Device offline. Please check the following condi�ons.
1)The air condi�oner has been reconfigured.
2)Air condi�oner out of power.
3)Router out of power.
4)Air condi�oner can't connect to router.
5)Air condi�oner can't connect to network through the router.
6)Mobile device can't connect to network.
7) A�er adding the device, it disappears in device list .
Hold and slide down to refresh the device list. If it has no change, shut down the app and start again.
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