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DIRECTV PARA TODOS™ SYSTEM FROM HUGHES - OWNER'S MANUAL
Q
I'm getting a message to call some extension. Why?
A
There are many different reasons for this. If you want to watch the channel that is displaying
the message, call the DIRECTV PARA TODOS™ customer service center at 1-888-388-6622
or your service provider that appears on your bill.
Q
Why don't I have an on-screen offer to purchase pay per view programs?
A
There are three possibilities; your digital satellite receiver must be connected to a phone line
and it is not, or DIRECTV doesn't realize that your phone line is connected, or DIRECTV has
disabled your ability to make on-screen purchases. For assistance, call the DIRECTV PARA
TODOS™ customer service center at 1-888-388-6622 or your service provider that appears
on your bill..
Q
Can I receive my local TV programs through my digital satellite receiver?
A
There are three ways to receive local programming:
1) If you are in an area where local programming is available via satellite, contact
DIRECTV to arrange for the necessary subscription package.
2) Install a traditional antenna (i.e. roof mounted, attic mounted or rabbit ears) or "lifeline"
cable TV.
3) Arrange for basic or "lifeline" cable service from you local cable company.
If you should select item 1 above, you local programming will appear in the program guide
just as any other channel. For options 2 or 3, connect the local signal to the IN FROM
ANTENNA on the back of your digital satellite receiver. Use the
between satellite programming and local programming provided on the OUT TO TV
connector.
Q
If I have questions about my DIRECTV PARA TODOS™ System or need to have it serviced,
who should I call?
A
For issues regarding your equipment, contact us directly at the Hughes customer care center at
1-877-272-8636. If you would like, call your dealer first. They are most familiar with your
installation and needs. Also, they are likely to be local to you.
If you need assistance with your subscription, such as adding channels, contact call the
DIRECTV PARA TODOS™ customer service center at 1-888-388-6622 or your service
provider that appears on your bill.
Q
I think I set an event to record on my VCR, but when I played the tape back nothing was
there. What could be wrong?
A
There are several possible reasons for this. First, check that the VCR was programmed
correctly and left turned on and the input matches the output from your digital satellite
receiver. Confirm that you were authorized to tape the chosen program.
Q
I picked up my telephone and it was making a hissing and squealing sound. Why?
A
Your digital satellite receiver was reporting any pay per view activity that may have occurred.
This happens very rarely and lasts for only a minute or so.
Q
What if my question isn't listed here?
A
Call your dealer or the Hughes Customer Care Center at 1-877-272-8636. We will do our very
best to answer your questions.
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