Smart Diagnosis™ Feature - LG LRKNS1400V Owner's Manual

Smart Diagnosis™ Feature
This feature is only available on models with the
or logo.
Use this feature to help you diagnose and solve
problems with your appliance.
NOTE
• For reasons not attributable to LGE's negligence,
the service may not operate due to external factors
such as, but not limited to, Wi-Fi unavailability,
Wi-Fi disconnection, local app store policy, or app
unavailability.
• The feature may be subject to change without prior
notice and may have a different form depending on
where you are located.
Using LG ThinQ to Diagnose Issues
If you experience a problem with your Wi-Fi equipped
appliance, it can transmit troubleshooting data to a
smartphone using the LG ThinQ application.
• Launch the LG ThinQ application and select the
Smart Diagnosis feature in the menu. Follow the
instructions provided in the LG ThinQ application.
SMART FUNCTIONS
Using Audible Diagnosis to Diagnose
Issues
Follow the instructions below to use the audible
diagnosis method.
• Launch the LG ThinQ application and select the
Smart Diagnosis feature in the menu. Follow the
instructions for audible diagnosis provided in the LG
ThinQ application.
1
Press the Lock button to activate the lock
function.
• If the display has been locked for over five
minutes, you must deactivate the lock and then
reactivate it.
2
Press and hold the Bottom button for 3 seconds
or longer.
3
Open the right compartment door and then hold
the mouthpiece of your phone in front of the
speaker that is located on the right hinge of the
refrigerator door.
4
Keep the phone in place until the tone
transmission has finished. The display will count
down the time. Once the countdown is over and
the tones have stopped, the diagnosis will be
displayed in the application.
NOTE
• For best results, do not move the phone while the
tones are being transmitted.
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