Troubleshooting Guide; Requirements Before Contacting Samsung Customer Service Centre; Testing The Product; Checking The Resolution And Frequency - Samsung VH55R-R User Manual

Chapter 11

Troubleshooting Guide

Requirements Before Contacting Samsung Customer Service Centre

– Follow the instruction on the right to

Testing the Product

test your product before requesting
for service. If the problem persists,
Check if your product is operating normally by using the product test function.
contact Samsung Customer Service
Centre.
If the product is properly connected to the PC and the screen remains turned off, run the product's self-diagnostics.
1
2
3
– If the screen remains blank, check
the PC system, video controller and
4
cable.

Checking the Resolution and Frequency

Not Optimum Mode
(refer to Supported Resolutions).
Power off both the PC and product.
Disconnect all the cables from the product.
Power on the product.
If No Cable Connected is displayed, the product is operating normally.
will briefly be displayed if a mode that exceeds a supported resolution is selected
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