Product-Specific Problems; Usb Problems - Dell P170ST User Manual

Dell P170S/P190S Flat Panel Monitor User's Guide
Synchronization Problems
Safety Related Issues
Intermittent Problems
Missing Color
Wrong Color
Image retention from a static
image left on the monitor for a
long period of time

Product-Specific Problems

SPECIFIC SYMPTOMS
Screen image is too small
Cannot adjust the monitor with
the buttons on the front panel
No Input Signal when user
controls pressed
The monitor will not fill the entire
screen.

USB Problems

Specific Symptoms
USB interface is not working
High Speed USB 2.0 interface is High Speed USB 2.0 peripherals working slowly or not
slow
Troubleshooting the Dell™ Soundbar (Optional)
COMMON SYMPTOMS
No Sound
file:///S|/SSA_Proposal/P170S_P190S/UG/solve.htm[7/8/2011 4:49:32 PM]
Screen is scrambled or appears torn
Visible signs of smoke or sparks
Monitor turns on & off
Picture lacks color
Picture color is not good
Faint shadow from the static image
displayed appears on the screen
WHAT YOU EXPERIENCE
Image is centered on screen, but
does not fill entire viewing area
OSD does not appear on the
screen
No picture, the LED light is green.
When press "+", "-" or "Menu"
key, the message " No input
signal " will appear.
The picture does not fill the height
or width of the screen.
What You Experience
USB peripherals are not working.
at all.
WHAT YOU EXPERIENCE
Soundbar has power - power
indicator is on.
Reset the monitor to Factory Settings.
Perform Auto Adjust via OSD.
Adjust Phase and Pixel Clock controls via OSD.
Perform monitor Self Test Feature Check to determine if scrambled screen appears in self-test mode.
Check for bent or broken pins in the video cable connector.
Restart the computer in the safe mode.
Do not perform any troubleshooting steps.
Contact Dell immediately.
Ensure that the video cable connecting the monitor to the computer is connected properly and is
secure.
Reset the monitor to Factory Settings.
Perform monitor Self Test Feature Check to determine if the intermittent problem occurs in self-test
mode.
Perform monitor Self Test Feature Check.
Ensure that the video cable connecting the monitor to the computer is connected properly and is
secure.
Check for bent or broken pins in the video cable connector.
Change the color to "User Preset"
Adjust R/G/B value of "User Preset"
Use the Power Management feature to turn off the monitor at all times when not in use (for more
information, see Power Management
Alternatively, use a dynamically changing screensaver.
POSSIBLE SOLUTIONS
Perform monitor reset on "Factory Reset"
Turn the monitor off and unplug the power cord and then plug back and power on
Check the signal source. Ensure that the computer is not in power saving by moving the mouse or
pressing any key on the keyboard.
Check whether the signal cable is plugged in and seated properly. Re-plug the signal cable if
necessary.
Re-boot the computer or video player.
Due to the non-standard formats of DVDs, the monitor may not show the full screen pictures.
Check that your monitor is turned ON.
Reconnect the upstream cable to your computer.
Reconnect the USB peripherals (downstream connector).
Switch off and then turn on the monitor again.
Check that your computer is USB 2.0 capable.
Verify USB 2.0 source on your computer.
Reconnect the upstream cable to your computer.
Reconnect the USB peripherals (downstream connector).
Plug the audio line-in cable into the computer's audio out jack.
Set all Windows volume controls to their maximum.
Play some audio content on the computer (i.e., audio CD, or MP3).
Turn the Power/Volume knob on the Soundbar clockwise to a higher volume setting.
Clean and reseat the audio line-in plug.
Modes).
Possible Solutions
POSSIBLE SOLUTIONS