Dell Inspiron 7000 Reference And Troubleshooting Manual page 68

3-22 Dell Inspiron 7000 Reference and Troubleshooting Guide
7 . Reinstall the hard-disk drive. Then check the config.sys file (in Windows 98,
check the CD-ROM or DVD-ROM drive configuration in the Settings folder). Is
the CD-ROM or DVD-ROM driver (tsycdrom.sys) installed?
Yes. Go to step 8.
No. Load the driver, and return to step 1 to begin this procedure again. (To load
the driver, use the program diskette sets you made when you first received your
Dell computer.)
8. Insert a bootable diskette into drive A and reboot the computer.
9. Type d: and press <Enter>. Then type dir and press <Enter>. Does MS-DOS
display the root directory contents for drive D?
Yes. The problem is resolved.
No. Go to step 10.
10. Insert your Dell Diagnostics diskette into drive A and reboot the computer. Then
run the IDE CD-ROM Drives test group. Does your CD-ROM drive pass all the
tests?
Yes. Return to step 1 and perform this troubleshooting procedure again. If you
continue to experience trouble, call Dell for technical assistance. (See Chapter 5,
"Getting Help," for instructions.)
No. Go to step 11.
11. Call Dell for technical assistance.
See Chapter 5, "Getting Help," for instructions.
During POST, the computer checks the hard-disk drive, comparing its characteristics
with the system configuration information. (The drive access indicator blinks as the
computer performs this check.) If a failure occurs with the drive, make a copy of the
Diagnostics Checklist found in Chapter 5 and fill it out as you complete the following
procedure:
1. Shut down the computer.
2. Reboot the computer. Does the drive access indicator light blink during the boot
routine, and does the drive boot the operating system?
Yes. If a message appears on the display, see Table 3-2 for an explanation of the
message and possible corrective actions. Then go to step 7 .
No. Go to step 3.
3. Insert a bootable diskette into drive A and reboot the computer.