Lockups And Software Problems; The Computer Does Not Start Up; The Computer Stops Responding; A Program Stops Responding - Dell XPS Gen 3 Owner's Manual

EST THE KEYBOARD
T
R UN THE H ARDWARE

Lockups and Software Problems

CAUTION:
located in the Product Information Guide.

The computer does not start up

HECK THE IAGNOSTIC
C D
NSURE THAT THE
E

The computer stops responding

NOTICE:
T URN THE COMPUTER OFF
moving your mouse, press and hold the power button for at least 8 to 10 seconds until the computer
turns off. Then restart your computer.

A program stops responding

ND THE PROGRAM
E
1
Press <Ctrl><Shift><Esc> simultaneously.
2
Click Applications.
3
Click the program that is no longer responding.
4
Click End Task.
36
Solving Problems
— Connect a properly working keyboard to the computer, and try using the keyboard.
T ROUBLESHOOTER — See page 57.
Before you begin any of the procedures in this section, follow the safety instructions
IGHTS — See page 47.
L
OWER ABLE IS IRMLY ONNECTED TO
P C F C
You might lose data if you are unable to perform an operating system shutdown.
— If you are unable to get a response by pressing a key on your keyboard or
—
HE OMPUTER AND TO HE
T C T E
LECTRICAL UTLET
O