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support.dell.com
•
Electronic Quote Service
apmarketing@dell.com (for Asian/Pacific countries only)
sales@dell.com
•
Electronic Information Service
info@dell.com
Automated Order-Status System
You can call this automated service to check on the status of any Dell products that
you have ordered. A recording prompts you for the information needed to locate and
report on your order. For the telephone number to call, refer to "Dell Contact Num-
bers" found later in this chapter.
Technical Support Service
Dell's industry-leading hardware technical-support service is available 24 hours a day,
seven days a week, to answer your questions about Dell hardware.
Our technical support staff pride themselves on their track record: more than 90 per-
cent of all problems and questions are taken care of in just one toll-free call, usually in
less than 10 minutes. When you call, our experts can refer to records kept on your
Dell system to better understand your particular question. Our technical support staff
use computer-based diagnostics to provide fast, accurate answers to questions.
To contact Dell's technical support service, first refer to the section titled "Before You
Call" and then call the number listed in "Dell Contact Numbers" found later in this
chapter.
Problems With Your Order
If you have a problem with your order, such as missing parts, wrong parts, or incor-
rect billing, contact Dell for customer assistance. Have your invoice or packing slip
handy when you call. For the Customer Care telephone number to call, refer to "Dell
Contact Numbers" found later in this chapter.
Product Information
If you need information about additional products available from Dell or if you would
like to place an order, visit Dell's World Wide Web site at http://www.dell.com/. For
the telephone number to call to speak to a sales specialist, refer to "Dell Contact
Numbers" found later in this chapter.
Getting Help
6-3
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