Techfax Service; Techconnect Bbs; Automated Order-Status System; Technical Support Service - Dell OptiPlex N Troubleshooting Manual

•
Installation instructions for Dell systems and
peripherals
•
Answers to questions about MS-DOS and the
Microsoft Windows 95 and Windows 3.x operating
systems
•
Help in troubleshooting your Dell system
The AutoTech service is available 24 hours a day, seven
days a week. You can also access this service through the
technical support service. For the telephone number to
call, see "Dell Contact Numbers" found later in this
chapter.
NOTE: AutoTech is not always available in all locations
outside the continental U.S. Please call your local Dell
representative for information on availability.

TechFax Service

Dell takes full advantage of fax technology to serve you
better. Twenty-four hours a day, seven days a week, you
can call the Dell TechFax line toll-free for all kinds of
technical information.
Using a touch-tone phone, you can select from a full
directory of topics. The technical information you request
is sent within minutes to the fax number you designate.
TechFax information includes:
•
Interrupt maps, system board layouts, and
specifications.
•
Technical notes on system compatibility and
revisions.
•
News on updates for operating systems and applica-
tion programs.
•
Descriptions of available technical training classes.
For Dell-certified technicians, TechFax offers infor-
mation such as parts lists, drawings, and maintenance
and repair data.
For the TechFax telephone number, see "Dell Contact
Numbers" found later in this chapter.
NOTE: TechFax is not always available in all locations
outside the continental U.S. Please call your local Dell
representative for information on availability.
7-4 Diagnostics and Troubleshooting Guide

TechConnect BBS

Use your modem to access Dell's TechConnect Bulletin
Board Service (BBS) 24 hours a day, seven days a week.
The service is menu-driven and fully interactive. The
modem settings for the BBS are 8 bit, no parity, 1 stop
bit.
You can use the BBS to do the following:
•
Send questions to a Dell technician
•
Request a follow-up call or leave a message for a
Dell technical support specialist
•
Order parts
•
Download basic input/output system (BIOS) and
video driver upgrades
•
Download updates
For the BBS telephone number, see "Dell Contact Num-
bers" found later in this chapter.
NOTE: The TechConnect BBS is not always available in
all locations outside the continental U.S. Please call your
local Dell representative for information on availability.

Automated Order-Status System

You can call this automated service to check on the status
of any Dell products that you have ordered. A recording
prompts you for the information needed to locate and
report on your order. For the telephone number to call,
see "Dell Contact Numbers" found later in this chapter.
NOTE: The Automated Order-Status System is not
always available in all locations outside the continental
U.S. Please call your local Dell representative for infor-
mation on availability.

Technical Support Service

Dell's industry-leading hardware technical support ser-
vice is open 24 hours a day, seven days a week. At any
hour of any day, a Dell technical expert is ready with the
answers to your questions about Dell hardware.