Warranty Returns (Usa Only) - MAGMATIC MAGMA PRIME User Manual

WARRANTY RETURNS (USA ONLY)

To obtain warranty service, a Return Materials Authorization (RMA) number must first be obtained
from MAGMATIC. It is the Customer's responsibility to provide product proof of purchase and serial
number by acceptable evidence such as an invoice copy or an approved MAGMATIC Extended
Warranty Certificate ("EWC") and any relevant maintenance records at the time warranty service is
sought. Failure to provide acceptable evidence of product proof of purchase or EWC and any rele-
vant maintenance records may be cause for denial of warranty service.
Products returned for warranty service must be sent without any accessories (i.e., power, data, and
safety cables, brackets, clamps, rigging hardware, frost filters, gel frames, barn doors, lens, hoses,
nozzles, rack mounting hardware, etc.), must be boxed using the original and/or suitable packaging
materials (double-box and foam) that provides ample product protection for ground and/or air freight
transit, and must be shipped freight pre-paid and insured to MAGMATIC in Los Angeles, CA or an
MAGMATIC Authorized Service Center. The RMA number must be clearly written on the outside of
the return box, and a brief description of the problem and the RMA number must be documented
and included in the box.
Products returned for warranty service without an RMA number clearly marked on the outside of the
package will be refused and returned to the shipper at the Customer's expense. Products returned
for warranty service, which are received damaged due to inadequate and/or improper packaging
and/or due to damage caused by shipping carrier, may incur additional repair charges before warranty
service begins and/or may void this warranty. If any product accessories (included and/or optional)
are shipped with the product, MAGMATIC and/or the MAGMATIC Authorized Service Center shall
have no liability what so ever for the loss and/or damage to any such accessories, nor the safe return
thereof. If the requested warranty repairs or service (including parts replacement) are within the
terms of this warranty, MAGMATIC will pay return ground transportation shipping charges to a single
designated point within the United States.
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