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Faults and what to do about them
en
Faults
The water is not draining.
Water is not visible in the
drum.
Ž i-DOS button cannot be
operated.
The wrong detergent/fab-
ric softener has been
poured into the dis-
penser(s).
Detergent/fabric softener
has congealed in the dis-
pensers.
Foam is leaking from the
detergent drawer.
Repeated, intensive foam-
ing.
Detergent/fabric softener
drips off the seal and col-
lects on the door or in the
seal fold.
The washing result is not
satisfactory.
Brief whirring sound twice
after the appliance is
switched on.
Whirring sound after the
programme starts and
during the last rinse cycle.
48
Cause/Remedy
Could the drain pump be blocked?
■
~ "Drain pump is blocked" on page 43
Could the drain hose at the siphon be blocked?
■
~ "The drain hose at the siphon is blocked" on page 44
Not a fault – the water is below the visible area.
Is automatic dosing an option for the programme?
■
Is the pump unit blocked? Turn the programme selector to Off and clean
■
the pump unit.
Empty the dispenser(s), clean it/them and pour in the correct product.
Empty the dispenser(s), clean it/them and pour in the correct product.
Automatic dosing: Ž i-DOS check the dosage settings and, if required,
■
reduce the basic dosage.
If required, use a different liquid detergent/fabric softener.
Manual dosing: Have you used too much detergent? Use less detergent in
■
the next wash cycle.
Immediate action: Mix one tablespoon of fabric softener with 1/2 litre of
■
water and pour it into the manual dosing compartment (not suitable for out-
door clothing, sportswear or items stuffed with down).
Automatic dosing: Ž i-DOS check the dosage settings and, if required,
■
reduce the basic dosage.
If required, use a different liquid detergent/fabric softener.
Manual dosing: Have you used too much detergent? Add less detergent in
■
the next time you run a wash cycle with the same load.
There is too much detergent/fabric softener in the dispensers. Do not fill the
dispensers above the max. mark.
Ž i-DOS check the dosage settings and, if required, increase the basic dos-
■
age.
Use a different liquid detergent.
■
Not a fault – when the appliance is switched on, this whirring sound occurs
briefly due to internal testing of the automatic dosing system.
Not a fault – when automatic dosing is activated, a whirring sound occurs after
water enters the drum during detergent dosing and in the last rinse cycle dur-
ing fabric softener dosing. The sound is caused by the Ž i-DOS pump unit and
is a normal operating noise.
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