HP ProBook 430 G7 Maintenance And Service Manual
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HP ProBook 430 G7 Maintenance And Service Manual

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Maintenance and Service Guide
HP ProBook 430 G7 Notebook PC
IMPORTANT! This document is intended for HP authorized service
providers only.

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Summary of Contents for HP ProBook 430 G7

  • Page 1 Maintenance and Service Guide HP ProBook 430 G7 Notebook PC IMPORTANT! This document is intended for HP authorized service providers only.
  • Page 2 HP Inc. under license. bound by the terms of the HP End User License Not all features are available in all editions or Intel, Core, Optane, Thunderbolt, and XMM are Agreement (EULA).
  • Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 4 Safety warning notice...

  • Page 5: Table Of Contents

    Table of contents 1 Product description ............................1 2 Components ..............................7 Right ..................................7 Left ..................................9 Display ................................. 10 Keyboard area ..............................11 Touchpad ............................11 Touchpad settings ......................11 Lights ..............................12 Button, vent, speakers, and fingerprint reader ................13 Special keys ............................
  • Page 6 Display assembly, nontouch models ....................69 Power connector cable ........................80 Keyboard/top cover ........................... 81 6 Computer Setup (BIOS), TPM, and HP Sure Start ..................... 83 Using Computer Setup ............................83 Starting Computer Setup ........................83 Navigating and selecting in Computer Setup ................... 83 Restoring factory settings in Computer Setup .................
  • Page 7 Backing up information and creating recovery media ..................92 Using Windows tools ......................... 92 Using the HP Cloud Recovery Download Tool to create recovery media (select products only) ..92 Restoring and recovery ............................93 Restoring, resetting, and refreshing using Windows tools .............. 93 Recovering using HP Recovery media ....................
  • Page 8 11 Power cord set requirements ........................104 Requirements for all countries .......................... 104 Requirements for specific countries and regions ..................... 105 12 Recycling ..............................107 Index ................................108 viii...

  • Page 9: Product Description

    Integrated Intel UMA Graphics Intel UHD Graphics 620 Supports 3 independent displays when on the HP USB-C Dock G4; Max resolution = 4K @ 30Hz (DisplayPort 1) or 4K @ 30Hz (DisplayPort 2) Supports 3 independent displays when on the HP Thunderbolt™ Dock 120 W (using USB-C); Max resolution...
  • Page 10 S3/S4/S5 wake on LAN with embedded NIC The following support S3/S4/S5 wake on LAN (via out of band): HP USB-C Universal Dock, HP USB-C Dock G4, HP Thunderbolt Dock 120 W G2, HP USB-C Mini Dock, HP USB-C/A Universal Dock G2, and HP USB-C Dock G5.
  • Page 11 ● WLAN antennas (2) (configured at top of non-WWAN panels and bottom of WWAN panels) Supports HP LAN-Wireless Protection (WLAN/LAN/WWAN switching) Supports HP Connection Optimizer with Data Analytics Bluetooth S3 wake-up support Support for Turbo Lite Wi-Fi Compatible with Wi-Fi CERTIFIED Miracast™ devices...
  • Page 12 Table 1-1 Product components and their descriptions (continued) Category Description HP USB-C Universal Dock HP USB-C Mini Dock HP TB Dock G2 Audio Module HP USB-C/A Universal Dock G2 HP USB-C Dock G5 Keyboard/pointing Keyboard devices Backlit, spill-resistant Backlit, spill-resistant, SureView...
  • Page 13 Product components and their descriptions (continued) Category Description Security Security lock Touch fingerprint sensor (select models only) TPM 2.0 (Nuvoton; soldered down) Hardware enforced firmware protection: HP SureStart 2019 Preboot authentication (password) Operating system Operating system version Windows® 10 FreeDOS 3.0 Preinstalled...
  • Page 14 Table 1-1 Product components and their descriptions (continued) Category Description Windows 10 Driver DVD Windows 10 Driver USB Windows 10 Professional 64-bit OS DVD Windows 10 Professional 64-bit OS USB Certified Microsoft® WHQL Web-only support Windows 10 Enterprise 64 Serviceability User replaceable parts AC adapter Chapter 1 Product description...

  • Page 15: Components

    For additional safety information, see the Regulatory, Safety, and Environmental Notices. To access this guide: ▲ Type HP Documentation in the taskbar search box, and then select HP Documentation. NOTE: When a device is connected to the jack, the computer speakers are disabled.
  • Page 16 Table 2-1 Right-side components and their descriptions (continued) Component Description Connects a USB device that has a Type-C connector, such as a cell phone, camera, activity tracker, or smartwatch, and provides high-speed data transfer. – and – Connects a display device that has a USB Type-C connector, providing DisplayPort output.

  • Page 17: Left

    To remove a card: ▲ Press in on the card, and then remove it from the memory card reader. Drive light Blinking white: The hard drive is being accessed. ● ● Amber: HP 3D DriveGuard has temporarily parked the hard drive. Left...

  • Page 18: Display

    For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: ▲ Type HP Documentation in the taskbar search box, and then select HP Documentation. Chapter 2 Components...

  • Page 19: Keyboard Area

    Keyboard area Touchpad Touchpad settings To adjust touchpad settings and gestures, or to turn off the touchpad: Type touchpad settings in the taskbar search box, and then press enter. Choose a setting. To turn on the touchpad: Type touchpad settings in the taskbar search box, and then press enter. Using an external mouse, click the Touchpad button.

  • Page 20: Lights

    Lights Table 2-5 Lights and their descriptions Component Description Power light ● On: The computer is on. Blinking: The computer is in the Sleep state, a power-saving ● state. The computer shuts off power to the display and other unneeded components. ●...

  • Page 21: Button, Vent, Speakers, And Fingerprint Reader

    Button, vent, speakers, and fingerprint reader Table 2-6 Button, vent, speakers, fingerprint reader and their descriptions Component Description Power button When the computer is off, press the button to turn on the computer. ● ● When the computer is on, press the button briefly to initiate Sleep. ●...

  • Page 22: Special Keys

    Special keys Table 2-7 Special keys and their descriptions Component Description Displays system information when pressed in combination with the key. Executes frequently used system functions when pressed in combination with another key. Such key combinations are called hot keys. Windows key Opens the Start menu.

  • Page 23: Bottom

    Bottom Table 2-8 Bottom component and its description Component Description Vent Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. Bottom...

  • Page 24: Labels

    Locate this information before you contact support. Table 2-9 Service label components Component HP product name Product ID Serial number Warranty period Regulatory label(s)—Provide(s) regulatory information about the computer.

  • Page 25: Illustrated Parts Catalog

    Computer major components NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer.
  • Page 26 Table 3-1 Computer major components and their descriptions Item Description Spare part number Display panel assembly NOTE: Entire display panel assemblies are not available as a spare part. Touch not available as a spare part Nontouch not available as a spare part Top cover/keyboard (includes cable) NOTE:...
  • Page 27 Table 3-1 Computer major components and their descriptions (continued) Item Description Spare part number 16 GB L67710-002 8 GB L46598-002 4 GB L10598-852 (15) WLAN module Intel Dual Band Wireless-AC 9560 802.11ac 2 × 2 Wi-Fi + Bluetooth 5.0 (non-vPro) L22634-002 Realtek RTL8822CE 802.11ac 2 ×...

  • Page 28: Display Components, Nontouch Models

    Display components, nontouch models Table 3-2 Display components and their descriptions Item Description Spare part number Display bezel Models without a camera L77232-001 Models with an HD camera L77230-001 Models with an HD + IR camera L77231-001 Display panel (raw) (includes bezel adhesive and rear cover adhesive) FHD models L78045-001 FHD, privacy models...
  • Page 29 Table 3-2 Display components and their descriptions (continued) Item Description Spare part number Camera module (includes bezel adhesive and rear cover adhesive) HD camera L78049-001 HD + IR camera L78050-001 Microphone board (not illustrated) L44541-001 Display/camera cable assembly (models with an HD camera or privacy display; included in the L77235-001 Display Cable Kit;...

  • Page 30: Display Components, Touch Models

    Display components, touch models Table 3-3 Display components and their descriptions Item Description Spare part number Display panel L78048-001 L86962-001 Camera module (HD) L78049-001 Microphone board (not illustrated) L44541-001 Display/camera cable assembly L77236-001 WWAN antennas L78054-001 WLAN antennas L78053-001 Hinge Kit (includes left and right hinges) L77234-001 Display rear cover (includes wireless antennas) For use in models with WLAN and without WWAN...

  • Page 31: Cable Kit

    Table 3-3 Display components and their descriptions (continued) Item Description Spare part number Touch control board (not illustrated) L79383-001 Camera privacy cover (not illustrated) L77237-001 Cable Kit Table 3-4 Cable Kit components and their descriptions Item Description Spare part number Cable Kit, includes the following parts: L81305-001 Fingerprint sensor cable...

  • Page 32: Bracket Kit

    Bracket Kit Table 3-5 Bracket Kit components and their descriptions Item Description Spare part number Bracket Kit, includes the following parts: L81306-001 Fingerprint sensor bracket USB Type-C connector bracket RJ-45 bracket Chapter 3 Illustrated parts catalog...

  • Page 33: Mass Storage Devices

    Mass storage devices Table 3-6 Mass storage device components and their descriptions Item Description Spare part number Solid-state drive, M.2 512 GB, PCIe, TLC L78043-001 512 GB, PCIe L78044-001 512 GB, PCIe + 32 GB Optane memory L85513-001 256 GB, PCIe L78042-001 256 GB, PCIe + 16 GB Optane memory L85341-001...

  • Page 34: Miscellaneous Parts

    Miscellaneous parts Table 3-7 Miscellaneous parts and their descriptions Description Spare part number AC adapters 65 W Smart AC power adapter, 4.5 mm barrel connector, S-3P, EM 913691-850 65 W Smart AC power adapter, 4.5 mm barrel connector, S-3P, nPFC 710412-001 65 W, USB Type-C, wall mount, nPFC, 1.8 m (70.9 in) L32392-001...
  • Page 35 Table 3-7 Miscellaneous parts and their descriptions (continued) Description Spare part number Denmark L19360-002 Europe (Austria, Belgium, Finland, France, Germany, the Netherlands, Norway, and Sweden) L19361-002 India L19363-002 Israel L19362-002 Italy L19364-002 Japan L19365-002 North America L19367-002 The People’s Republic of China L19368-002 South Africa L19369-002...
  • Page 36 Table 3-7 Miscellaneous parts and their descriptions (continued) Description Spare part number Europe (Austria, Belgium, Finland, France, Germany, the Netherlands, Norway, and Sweden) L45265-001 Israel L45266-001 Italy L45267-001 Japan L45268-001 North America L45269-001 The People’s Republic of China L45270-001 South Africa L45271-001 Switzerland L45272-001...

  • Page 37: Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Tools required You need the following tools to complete the removal and replacement procedures: Tweezers ● Nonconductive, nonmarking pry tool ● Magnetic Phillips P1 screwdriver ● Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 38: Drive Handling

    Drive handling IMPORTANT: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 39: Generating Static Electricity

    IMPORTANT: To prevent damage to the device when you are removing or installing internal components, observe these precautions: Keep components in their electrostatic-safe containers until you are ready to install them. Before touching an electronic component, discharge static electricity by using the guidelines described in this section.

  • Page 40: Personal Grounding Methods And Equipment

    Use field service tools, such as cutters, screwdrivers, and vacuums, that are conductive. ● Recommended materials and equipment HP recommends the following materials and equipment to prevent static electricity: ● Antistatic tape ● Antistatic smocks, aprons, or sleeve protectors Conductive bins and other assembly or soldering aids ●...

  • Page 41: Packaging And Transporting Guidelines

    Static-dissipative table or floor mats with hard tie to ground ● ● Field service kits ● Static awareness labels ● Wrist straps and footwear straps providing 1 MΩ ±10% resistance ● Material handling packages ● Conductive plastic bags ● Conductive plastic tubes Conductive tote boxes ●...

  • Page 42: Removal And Replacement Procedures For Authorized Service Provider Parts

    Accessing these parts can damage the computer or void the warranty. NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Component replacement procedures...

  • Page 43: Battery

    Battery Table 5-1 Battery description and part number Description Spare part number Battery, 3 cell, 45 Whr, 3.92 Ahr L32656-002 Before removing the battery, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 34). Place the computer in Battery Safe mode (Battery Safe mode on page 34).

  • Page 44: Bottom Cover

    Bottom cover Table 5-2 Bottom cover description and part number Description Spare part number Bottom cover L44515-001 Before removing the bottom cover, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 34). Place the computer in Battery Safe mode (Battery Safe mode on page 34).

  • Page 45: Sim Card

    SIM card Before removing the SIM card, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 34). Place the computer in Battery Safe mode (Battery Safe mode on page 34). Remove the bottom cover (Bottom cover on page 36).

  • Page 46: Memory Modules

    4 GB L10598-852 IMPORTANT: Before adding new memory, update the computer to the latest BIOS from www.hp.com. Failure to update the computer to the latest BIOS prior to installing new memory may result in various system problems. Before removing the memory module, follow these steps:...

  • Page 47: Wlan/Bluetooth Combo Card

    WLAN/Bluetooth combo card The computer uses a card that provides both WLAN and Bluetooth functionality. Table 5-4 WLAN/Bluetooth combo card descriptions and part numbers Description Spare part number Intel Dual Band Wireless-AC 9560 802.11ac 2 × 2 Wi-Fi + Bluetooth 5.0 (non-vPro) L22634-002 Realtek RTL8822CE 802.11ac 2 ×...
  • Page 48 Remove the WLAN module (3) by pulling the module away from the slot at an angle. NOTE: WLAN modules are designed with a notch to prevent incorrect insertion. NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration.

  • Page 49: Wwan Module

    WWAN module NOTE: The WWAN module and the WLAN module are not interchangeable. Table 5-5 WWAN module descriptions and part numbers Description Spare part number Intel XMM™ 7360 LTE-Advanced L15398-002 Before removing the WWAN module, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 34).
  • Page 50 NOTE: If the WWAN antennas are not connected to the terminals on the WWAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure to install the WWAN module. Chapter 5 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 51: M.2 Solid-State Drive

    M.2 solid-state drive Table 5-6 Solid-state drive descriptions and part numbers Description Spare part number 512 GB, PCIe, TLC L78043-001 512 GB, PCIe L78044-001 512 GB, PCIe + 32 GB Optane memory L85513-001 256 GB, PCIe L78042-001 256 GB, PCIe + 16 GB Optane memory L85341-001 128 GB, SATA-3, TLC L78041-001...

  • Page 52: Hard Drive

    Hard drive Table 5-7 Hard drive descriptions and part numbers Description Spare part number Hard, drive, 1 TB, 5400 rpm, 7 mm 832077-002 Hard drive, 500 GB, 7200 rpm, 7 mm 703267-002 Hard Drive Hardware Kit (includes hard drive cover and connector) L44510-001 Before removing the hard drive, follow these steps: Prepare the computer for disassembly...
  • Page 53 To disassemble the hard drive, disconnect the connector from the hard drive (1), remove the four Phillips M3.0 × 3.0 screws (2) that secure the cover to the drive, and then lift the cover off the drive (3). Reverse these procedures to install a hard drive. Component replacement procedures...

  • Page 54: Speaker Assembly

    Speaker assembly Table 5-8 Speaker assembly description and part number Description Spare part number Speaker assembly L44513-001 Before removing the speaker assembly, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 34). Place the computer in Battery Safe mode (Battery Safe mode on page 34).

  • Page 55: Fan

    Table 5-9 Fan description and part number Description Spare part number L44514-001 NOTE: To properly ventilate the computer, allow at least 7.6 cm (3.0 in) of clearance on the sides of the computer. The computer uses an electric fan for ventilation. The fan is controlled by a temperature sensor and is designed to turn on automatically when high temperature conditions exist.

  • Page 56: Heat Sink

    Heat sink NOTE: All heat sink spare part kits include replacement thermal material. Table 5-10 Heat sink description and part number Description Spare part number Heat sink L44512-001 Before removing the heat sink, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 34).
  • Page 57 Thoroughly clean thermal material from the surfaces of the system board component (1) and the heat sink (2) each time you remove the heat sink. All heat sink and system board spare part kits include thermal material. Reverse this procedure to install the heat sink. Component replacement procedures...

  • Page 58: Power/Usb Board

    Power/USB board Table 5-11 Power/USB board description and part number Description Spare part number Power/USB board L77227-001 Power/USB board cable (included in Cable Kit) L81305-001 Before removing the power/USB board, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 34).

  • Page 59: Touchpad Assembly

    Touchpad assembly Table 5-12 Touchpad assembly description and part number Description Spare part number Touchpad assembly (includes cable) L77228-001 Before removing the touchpad assembly, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 34). Place the computer in Battery Safe mode (Battery Safe mode on page 34).

  • Page 60: Fingerprint Sensor Assembly

    Fingerprint sensor assembly Table 5-13 Fingerprint reader description and part number Description Spare part number Fingerprint sensor assembly L77229-001 Fingerprint sensor bracket (included in Bracket Kit) L81306-001 Fingerprint sensor cable (included in the Cable Kit) L81305-001 Fingerprint sensor insert (included in Plastics Kit; for use in models without a fingerprint sensor) L81307-001 Before removing the fingerprint sensor assembly, follow these steps: Prepare the computer for disassembly...
  • Page 61 Remove the fingerprint sensor from the computer (4). Reverse this procedure to install the fingerprint sensor assembly. Component replacement procedures...

  • Page 62: Card Reader Board

    Card reader board Table 5-14 Card reader board description and part number Description Spare part number Card reader board assembly L44537-001 NOTE: The card reader board cable is also available in the Cable Kit as spare part number L81305-001. Before removing the card reader board, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 34).
  • Page 63 Lift the card reader board out of the computer (3). Reverse this procedure to install the card reader board. Component replacement procedures...

  • Page 64: Rtc Battery

    RTC battery Table 5-15 RTC battery description and part number Description Spare part number RTC battery L02772-001 Before removing the RTC battery, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 34). Place the computer in Battery Safe mode (Battery Safe mode on page 34).

  • Page 65: System Board

    System board NOTE: All system board spare part kits include replacement thermal material. All system boards use the following part numbers: xxxxxx-001: Non-Windows operating systems xxxxxx-601: Windows 10 operating system Table 5-16 System board descriptions and part numbers Description Spare part number System board with integrated Intel Core i7-10510U processor L77225-xxx System board with integrated Intel Core i5-10210U processor...
  • Page 66 (6) USB cable from USB board (ZIF) IMPORTANT: The USB cable is secured to the chassis with adhesive. Be sure to lift the USB cable to release it from the chassis. (7) Keyboard cable (ZIF) (8) Card reader cable (ZIF) (9) Touchpad cable (ZIF) (10) Keyboard backlight cable (ZIF) (11) Fingerprint sensor cable (reverse ZIF)
  • Page 67 Lift the bracket from the USB-Type C port (3). Rotate the right side of the system board upward (1). Pull the system board away from the connectors on the side of the chassis to remove it from the computer (2). Component replacement procedures...
  • Page 68 If it is necessary to remove the RJ-45 cover from the system board, lift the cover (1) while sliding the tab in the cover (2) out of the notch in the connector on the board. The USB bracket and RJ-45 cover are available in the Bracket Kit as spare part number L81306-001. Reverse this procedure to install the system board.

  • Page 69: Display Assembly, Touch Models

    Display assembly, touch models Before disassembling the display assembly, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 34). Place the computer in Battery Safe mode (Battery Safe mode on page 34). Remove the bottom cover (Bottom cover on page 36).
  • Page 70 Remove the display panel from the enclosure (2). Rotate the display panel onto the keyboard (1) to gain access to the display cable connector on the back of the panel. Lift the tape from the connector on the display panel (2), disconnect the cable from the panel (3), and then disconnect the cable from the touch control board (4).
  • Page 71 If it is necessary to remove or replace the HD camera, disconnect the cable from the camera (1), and then remove the module from the display (2). The HD camera is available as spare part number L78049-001. If it is necessary to remove or replace the touch control board, disconnect the narrow cable from the side of the board (1), disconnect both wider cables from the top of the board (2), and then remove the module from the display enclosure (3).
  • Page 72 If it is necessary to remove the camera privacy cover, lift the cover straight up and off the top of the display. The camera privacy cover is available as spare part number L77237-001. If it is necessary to remove the hinges from the display enclosure, remove the Phillips M2.0 × 4.0 screw (1) and the two Phillips broad head M2.5 ×...
  • Page 73 If it is necessary to replace the WWAN antennas, remove the cables from the clips in the sides of the enclosure (1), and then peel antennas and remove them from the enclosure (2). WWAN antennas are available as spare part number L78054-001. Component replacement procedures...
  • Page 74 If it is necessary to replace the WLAN antennas, remove the cables from the clips in the bottom of the enclosure (1), and then peel the antennas and remove them from the display enclosure (2). WLAN antennas are available as spare part number L78053-001. If it is necessary to remove or replace the display/camera cable, use the following steps: Displays with an HD camera and WWAN Rotate the WWAN antennas (1), and then disconnect the WWAN cable (2).
  • Page 75 Pull the cable up to disengage it from the adhesive that secures it to the inside of the enclosure (4), and then remove the cable from the enclosure (5). Displays with an HD camera, without WWAN Disconnect the cable from the ZIF connector on the camera module (1). Component replacement procedures...
  • Page 76 Pull the cable up to disengage it from the adhesive that secures it to the inside of the enclosure (2), and then remove the cable from the enclosure (3). Reverse this procedure to reassemble the touch display assembly. Chapter 5 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 77: Display Assembly, Nontouch Models

    Display assembly, nontouch models Before disassembling the display assembly, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 34). Place the computer in Battery Safe mode (Battery Safe mode on page 34). Remove the bottom cover (Bottom cover on page 36).
  • Page 78 Remove the display bezel (4). Bezels are available using the following spare part numbers: L77230-001: Models with an HD camera L77231-001: Models with an HD + IR camera L77232-001: Models without a camera The display panel is secured to the display enclosure with tape that is installed under the left and right sides of the panel.
  • Page 79 Lift the display panel off the display enclosure (4). Rotate the display panel over next to the display enclosure (1). Remove the tape from the connector on the back of the panel (2), and then disconnect the cable (3). Component replacement procedures...
  • Page 80 Remove the display panel (4). Display panels are available as spare part number L78045-001 for FHD displays, L78047-001 for FHD, privacy displays, and L78046-001 for HD displays. Use the following steps to install a display panel: Remove the backing from the bottom of the new tape to install in the display enclosure (1). Locate the tape alignment marks, and then install the tape onto the left and right sides on the inside of the enclosure (2).
  • Page 81 Rotate the panel into place in the display enclosure. Component replacement procedures...
  • Page 82 If it is necessary to remove or replace the HD camera, disconnect the cable from the camera (1), and then remove the module from the display (2). The HD camera is available as spare part number L78049-001. If it is necessary to remove or replace the IR camera, peel the camera module up to remove it from the adhesive that secures it to the enclosure (1), and then disconnect the cables from the left (2) and right (3) sides of the camera.
  • Page 83 If it is necessary to remove the camera privacy cover, lift the cover straight up and off the top of the display. The camera privacy cover is available as spare part number L77237-001. If it is necessary to remove the hinges from the display enclosure, remove the Phillips M2.0 × 4.0 screw (1) and the two Phillips broad head M2.5 ×...
  • Page 84 If it is necessary to replace the WWAN antennas, remove the cables from the clips in the sides of the enclosure (1), and then peel antennas and remove them from the enclosure (2). WWAN antennas are available as spare part number L78052-001. Chapter 5 Removal and replacement procedures for Authorized Service Provider parts...
  • Page 85 If it is necessary to replace the WLAN antennas, remove the cables from the clips in the bottom of the enclosure (1), and then peel the antennas and remove them from the display enclosure (2). WLAN antennas are available spare part number L78051-001. If it is necessary to remove or replace the display/camera cable, use the following steps: Displays with an HD + IR camera Rotate the WWAN antennas (1), and then disconnect the WWAN cable (2).
  • Page 86 Pull the cable up to disengage it from the adhesive that secures it to the inside of the enclosure (4), and then remove the cable from the enclosure (5). Displays with an HD camera Disconnect the cable from the ZIF connector on the camera module (1). Chapter 5 Removal and replacement procedures for Authorized Service Provider parts...
  • Page 87 Pull the cable up to disengage it from the adhesive that secures it to the inside of the enclosure (2), and then remove the cable from the enclosure (3). Reverse this procedure to reassemble the nontouch display assembly. Component replacement procedures...

  • Page 88: Power Connector Cable

    Power connector cable Table 5-17 Power connector cable description and part number Description Spare part number Power connector cable L01048-001 Before removing the power connector cable, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 34). Place the computer in Battery Safe mode (Battery Safe mode on page 34).

  • Page 89: Keyboard/Top Cover

    Keyboard/top cover The top cover with keyboard remains after removing all other spare parts from the computer. If replacing the keyboard/top cover, be sure to remove the weight from the old top cover and install in the new top cover, as shown in the following steps: Remove the Phillips M2.0 ×...
  • Page 90 Table 5-19 Spare part country codes (continued) For use in country Spare part For use in country Spare part For use in country Spare part or region number or region number or region number Czech Republic/Slovakia -FL1 Japan -291 Taiwan -AB1 Denmark, Finland, and -DH1...

  • Page 91: Computer Setup (Bios), Tpm, And Hp Sure Start

    Use extreme care when making changes in Computer Setup. Errors can prevent the computer from operating properly. Starting Computer Setup Turn on or restart the computer, and when the HP logo appears, press to enter Computer Setup. ▲ Navigating and selecting in Computer Setup ●...

  • Page 92: Updating The Bios

    Do not shut down the computer or initiate Sleep. Do not insert, remove, connect, or disconnect any device, cable, or cord. Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Select the question mark icon in the taskbar.

  • Page 93: Changing The Boot Order Using The F9 Prompt

    For any compliance issues arising from your operation/usage of TPM which violates the above mentioned requirement, you shall bear all the liabilities wholly and solely. HP will not be responsible for any related liabilities.

  • Page 94: Using Hp Sure Start (Select Products Only)

    If the BIOS becomes corrupted or is attacked, HP Sure Start automatically restores the BIOS to its previously safe state, without user intervention. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. The default configuration can be customized by advanced users.

  • Page 95: Using Hp Pc Hardware Diagnostics

    The tool runs within the Windows operating system to diagnose hardware failures. If HP PC Hardware Diagnostics Windows is not installed on your computer, first you must download and install it. To download HP PC Hardware Diagnostics Windows, see...

  • Page 96: Downloading The Latest Hp Pc Hardware Diagnostics Windows Version

    To download HP PC Hardware Diagnostics Windows, follow these steps: Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed. Select Download HP Diagnostics Windows, and then select a location on your computer or a USB flash drive. The tool downloads to the selected location.

  • Page 97: Starting Hp Pc Hardware Diagnostics Uefi

    If your PC does not start in Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware issues. When HP PC Hardware Diagnostics UEFI detects a failure that requires hardware replacement, a 24-digit Failure ID code is generated. For assistance in solving the problem: Select Contact HP, accept the HP privacy disclaimer, and then use a mobile device to scan the Failure ID ▲...

  • Page 98: Downloading Hp Pc Hardware Diagnostics Uefi By Product Name Or Number (Select Products Only)

    For some products, you might have to download the software to a USB flash drive by using the product name or number. To download HP PC Hardware Diagnostics UEFI by product name or number (select products only) to a USB flash drive: Go to http://www.hp.com/support.
  • Page 99 Set the location for downloading the diagnostic tools. This feature provides access to the tools from the ● HP website or from a server that has been preconfigured for use. Your computer does not require the traditional local storage (such as a hard drive or USB flash drive) to run remote diagnostics.

  • Page 100: Backing Up, Restoring, And Recovering

    You must be connected to the Internet to access the Get Help app. Using the HP Cloud Recovery Download Tool to create recovery media (select products only) You can use the HP Cloud Recovery Download Tool to create HP Recovery media on a bootable USB flash drive. To download the tool: ▲...

  • Page 101: Restoring And Recovery

    HP Recovery media is used to recover the original operating system and software programs that were installed at the factory. On select products, it can be created on a bootable USB flash drive using the HP Cloud Recovery Download Tool. For details, see...

  • Page 102: Using Hp Sure Recover (Select Products Only)

    Using HP Sure Recover (select products only) Select computer models are configured with HP Sure Recover, a PC OS recovery solution built into the hardware and firmware. HP Sure Recover can fully restore the HP OS image without installed recovery software.

  • Page 103: Specifications

    Specifications Computer specifications Table 9-1 Computer specifications Metric U.S. Dimensions Depth 23.1 cm 9.09 in Width 30.9 cm 12.15 in Height (nontouch) 1.8 cm 0.71 in Height (touch) 1.9 cm 0.75 in Weight Nontouch, M.2 SSD, 1.49 kg 3.28 lbs Nontouch, hard drive 1.59 kg 3.50 lbs...

  • Page 104: 33.8 Cm (13.3 In) Display Specifications

    33.8 cm (13.3 in) display specifications Table 9-2 Display specifications Metric U.S. Active diagonal size 33.8 cm 13.3 in Resolution 1366 × 768 (HD) 1920 × 1080 (FHD) Surface treatment Antiglare Brightness 220 nits (HD displays) 250 nits (FHD displays) 1000 nits (FHD, privacy displays) Viewing angle SVA (HD)

  • Page 105: Solid-State Drive Specifications

    Solid-state drive specifications Table 9-4 Solid-state drive specifications 128 GB* 256 GB* 512 GB* Height 1.0 mm 1.0 mm 1.0 mm Length 50.8 mm 50.8 mm 50.8 mm Width 28.9 mm 28.9 mm 28.9 mm Weight < 10 g < 10 g <...

  • Page 106: 10 Statement Of Memory Volatility

    Intel-based and AMD-based system boards contain nonvolatile memory subcomponents as originally shipped from HP, assuming that no subsequent modifications have been made to the system and assuming that no applications, features, or functionality have been added to or installed on the system.
  • Page 107 If a DriveLock password is set, select the Security menu, and scroll down to Hard Drive Utilities under the Utilities menu. Select Hard Drive Utilities, select DriveLock, then clear the check box for DriveLock password on restart. Select OK to proceed. Select the Main menu, and then select Reset BIOS Security to factory default.

  • Page 108: Nonvolatile Memory Usage

    HP Sure Start only) backup of The content is managed Embedded Controller. critical System solely by the HP Sure Start BIOS code, EC Embedded Controller. firmware, and critical computer configuration data for select...
  • Page 109 A utility must be used for the Computer Setup (BIOS) or writing data to this a custom utility. memory and is available on the HP website; go to http://www.hp.com/ support. Select Find your product, and then follow the on-screen instructions.

  • Page 110: Questions And Answers

    HP has provided options in Computer Setup (BIOS) to allow you to run in legacy BIOS, if required by the operating system. Examples of this requirement would be if you upgrade or downgrade the OS.

  • Page 111: Using Hp Sure Start (Select Models Only)

    BIOS to its previously safe state, without user intervention. Those select computer models ship with HP Sure Start configured and enabled. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. The default configuration can be customized by advanced users.

  • Page 112: 11 Power Cord Set Requirements

    11 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 V ac, or from 220 to 240 V ac. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.

  • Page 113: Requirements For Specific Countries And Regions

    Requirements for specific countries and regions Table 11-1 Power cord requirements for specific countries and regions Country/region Accredited agency Applicable note number Argentina IRAM Australia Austria Belgium CEBEC Brazil ABNT Canada Chile Denmark DEMKO Finland FIMKO France Germany India Israel Italy Japan The Netherlands...
  • Page 114 Table 11-1 Power cord requirements for specific countries and regions (continued) Country/region Accredited agency Applicable note number The flexible cord must be Type SVT/SJT or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type with a NEMA 5-15P (15 A, 125 V ac) or NEMA 6-15P (15 A, 250 V ac) configuration. CSA or C-UL mark. UL file number must be on each element.

  • Page 115: 12 Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.

  • Page 116: Index

    Hinge Kit contents 23 spare part number 21, 22 spare part number 21, 22 spare part number 23 display specifications 96 HP PC Hardware Diagnostics UEFI camera 10 docking downloading 89 identifying 10 product description 3 starting 89...
  • Page 117 HP PC Hardware Diagnostics Windows microphone mute 12 power cable downloading 87 num lock 12 spare part number 18 installing 88 power 12 power connector using 87 RJ-45 (network) 7 identifying 7, 8 HP Recovery media wireless 12 power connector cable...
  • Page 118 USB flash drive 93 removal 46 Windows key, identifying 14 recovery media spare part number 18, 46 Windows tools, using 92 creating using HP Cloud Recovery speakers, identifying 13 wireless antennas Download Tool 92 special keys, using 14 disconnecting 39...

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