HP probook 430 G2 User Manual
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HP probook 430 G2 User Manual

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  • Page 1 User Guide...
  • Page 2 Company under license. Intel and Centrino be bound by the terms of the HP End User Not all features are available in all editions are trademarks of Intel Corporation in the License Agreement (EULA).
  • Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 4 Safety warning notice...

  • Page 5: Table Of Contents

    Configuring a wireless router ................18 Protecting your WLAN ..................18 Connecting to a WLAN ..................19 Using HP Mobile Broadband (select models only) ............19 Inserting and removing a SIM ................20 Using GPS (select models only) ..................21 Using Bluetooth wireless devices (select models only) .............
  • Page 6 Using the TouchPad and gestures ..................23 Turning the TouchPad off and on ..............24 Tapping ......................24 Scrolling ......................25 2-finger pinch zoom ................... 25 2-finger click ...................... 26 Rotating (select models only) ................26 Flicking (select models only) ................27 Edge swipes (select models only) ..............
  • Page 7 Replacing or upgrading the hard drive ................50 Removing the hard drive ................... 50 Installing a hard drive ..................51 Improving hard drive performance ..................52 Using Disk Defragmenter .................. 52 Using Disk Cleanup ................... 52 Using HP 3D DriveGuard (select models only) ..............52...
  • Page 8 Using antivirus software ........................61 Using firewall software ........................61 Installing critical security updates ....................... 61 Using HP Client Security (select models only) ................... 61 Installing an optional security cable ....................62 Using the fingerprint reader (select models only) ................62 Locating the fingerprint reader ...................
  • Page 9 Using Windows operating system media (purchased separately) ........70 Using Windows Refresh or Windows Reset ..............70 Using HP Software Setup ....................70 12 Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) ........... 71 Using Computer Setup ........................71 Starting Computer Setup ....................71 Navigating and selecting in Computer Setup ..............
  • Page 10 An external device is not working ..................82 The wireless network connection is not working ..............83 An optional external optical drive disc does not play ............83 A movie is not visible on an external display ..............83 The process of burning an optional external optical drive disc does not begin, or it stops before completion .....................

  • Page 11: Welcome

    Welcome After you set up and register the computer, it is important to take the following steps: TIP: To quickly return to the computer Start screen from an open app or the Windows desktop, press the Windows key on your keyboard. Pressing the Windows key again will return you to the previous screen.

  • Page 12: Finding Information

    Go to http://www.hp.com/go/orderdocuments. *You can find the expressly provided HP Limited Warranty applicable to your product located with the user guides on your computer and/or on the CD/DVD provided in the box. In some countries/regions, HP may provide a printed HP Limited...
  • Page 13 When you request a printed copy of your warranty, please include your product number, warranty period (found on your service label), name, and postal address. IMPORTANT: Do NOT return your HP product to the addresses above. For U.S. support, go to http://www.hp.com/go/ contactHP. For worldwide support, go to http://welcome.hp.com/country/us/en/wwcontact_us.html.

  • Page 14: Getting To Know Your Computer

    For additional safety information, see the Regulatory, Safety, and Environmental Notices . To access this guide, from the Start screen, type support, and then select the HP Support Assistant app. NOTE: When a device is connected to the jack, the computer speakers are disabled.
  • Page 15 Component Description Off: The battery is fully charged. ● Power connector Connects an AC adapter. Right...

  • Page 16: Left

    Left Component Description Security cable slot Attaches an optional security cable to the computer. NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen. Vent Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating.

  • Page 17: Display

    Records video and captures photographs. Some models allow you to video conference and chat online using streaming video. For information on using the webcam, access HP Support Assistant. To access HP Support Assistant, from the Start screen, select the HP Support Assistant app.

  • Page 18: Top

    TouchPad Component Description TouchPad on/off button Turns the TouchPad on and off. TouchPad zone Moves the pointer and selects or activates items on the screen. NOTE: The TouchPad also supports edge-swipe gestures. For more information, see Edge swipes (select models only) on page Left TouchPad button Functions like the left button on an external mouse.

  • Page 19: Lights

    Lights Component Description Power light On: The computer is on. ● Blinking: The computer is in the Sleep state, a power- ● saving state. The computer shuts off power to the display and other unneeded components. Off: The computer is off or in Hibernation. Hibernation ●...

  • Page 20: Buttons, Speakers, And Fingerprint Reader (Select Models Only)

    Buttons, speakers, and fingerprint reader (select models only) Component Description Power button When the computer is off, press the button to turn on ● the computer. When the computer is on, press the button briefly to ● initiate Sleep. When the computer is in the Sleep state, press the ●...
  • Page 21 Component Description Speaker mute button Mutes and restores speaker sound. Fingerprint reader (select models only) Allows a fingerprint logon to Windows, instead of a password logon.

  • Page 22: Keys

    Keys Component Description Displays system information when pressed in combination with the key. Executes frequently used system functions when pressed in combination with a function key, the num lk key, or the key. Windows key Returns you to the Start screen from an open app or the Windows desktop.

  • Page 23: Bottom

    HP Support Assistant. To access HP Support Assistant, from the Start screen, select the HP Support Assistant app. Battery release latches (2) Releases the battery.
  • Page 24 Component Description Battery bay Holds the battery. SIM slot Supports a wireless subscriber identity module (SIM). The SIM slot is located under the service door. Chapter 2 Getting to know your computer...

  • Page 25: Front

    Front Component Description Hard drive light Blinking white: The hard drive is being accessed. ● Amber: HP 3D DriveGuard has temporarily ● parked the hard drive. NOTE: For more information about HP 3D DriveGuard, see Using HP 3D DriveGuard (select...

  • Page 26: Connecting To A Network

    10 meters (approximately 33 feet) of each other. For more information about wireless technology, see the information and website links provided in HP Support Assistant. To access HP Support Assistant, from the Start screen, select the HP Support Assistant app.

  • Page 27: Using Operating System Controls

    From the Start screen, type control panel, and then select Control Panel. Select Network and Internet, and then select Network and Sharing Center. For more information, access HP Support Assistant. To access HP Support Assistant, from the Start screen, select the HP Support Assistant app.

  • Page 28: Setting Up A Wlan

    ● Wireless encryption uses security settings to encrypt and decrypt data that is transmitted over the network. For more information, access HP Support Assistant. To access HP Support Assistant, from the Start screen, select the HP Support Assistant app. Chapter 3 Connecting to a network...

  • Page 29: Connecting To A Wlan

    Using HP Mobile Broadband (select models only) HP Mobile Broadband enables your computer to use WWANs to access the Internet from more places and over larger areas than it can by using WLANs. Using HP Mobile Broadband requires a mobile network operator...

  • Page 30: Inserting And Removing A Sim

    SIM that is preinstalled in the battery bay. If the SIM is not preinstalled, it may be provided in the HP Mobile Broadband information provided with your computer or the mobile network operator may provide it separately from the computer.

  • Page 31: Using Gps (Select Models Only)

    Your computer may be equipped with a Global Positioning System (GPS) device. GPS satellites deliver location, speed, and direction information to GPS-equipped systems. For more information, see the HP GPS and Location software Help. Using Bluetooth wireless devices (select models only)
  • Page 32 Plug the other end of the network cable into a network wall jack (2) or router. NOTE: If the network cable contains noise suppression circuitry (3), which prevents interference from TV and radio reception, orient the circuitry end of the cable toward the computer.

  • Page 33: Navigating Using The Keyboard, Touch Gestures And Pointing Devices

    Navigating using the keyboard, touch gestures and pointing devices Your computer allows navigation using touch gestures (select models only) in addition to the keyboard and mouse. Touch gestures can be used on your computer TouchPad or on a touch screen (select models only).

  • Page 34: Turning The Touchpad Off And On

    Turning the TouchPad off and on To turn the TouchPad off and on, quickly double-tap the TouchPad on/off button. Tapping To make an on-screen selection, use the Tap function on the TouchPad. Tap one finger on the TouchPad zone to make a selection. Double-tap an item to open it. ●...

  • Page 35: Scrolling

    Scrolling Scrolling is useful for moving up, down, or sideways on a page or image. Place two fingers slightly apart on the TouchPad zone and then drag them up, down, left, or ● right. 2-finger pinch zoom 2-finger pinch zoom allows you to zoom out or in on images or text. Zoom in by placing two fingers together on the TouchPad zone and then moving your fingers ●...

  • Page 36: 2-Finger Click

    2-finger click 2-finger click allows you to make menu selections for an object on the screen. NOTE: Using 2-finger click is the same action as using right-click with the mouse. Place two fingers on the TouchPad zone and press to open the options menu for the selected ●...

  • Page 37: Flicking (Select Models Only)

    Flicking (select models only) Flicking allows you to navigate through screens or quickly scroll through documents. Place three fingers on the TouchPad zone and flick your fingers in a light, quick motion up, ● down, left or right. Edge swipes (select models only) Edge swipes allow you to access toolbars on your computer for tasks such as changing settings and finding or using apps.

  • Page 38: Left-Edge Swipe

    Left-edge swipe The left-edge swipe accesses your recently opened apps so that you can switch between them quickly. Swipe your finger gently from the left edge of the TouchPad to switch between recently opened apps. Swipe from the left edge of the TouchPad to switch between apps. ●...

  • Page 39: Using The Keyboard

    Using the keyboard The keyboard and mouse allow you to type select items, scroll and to perform the same functions as using touch gestures. The keyboard also allows you to use action keys and hot keys to perform specific functions. TIP: The Windows key on the keyboard allows you to quickly return to the Start screen from...

  • Page 40: Using Keypads

    Hot key combination Description fn+f10 Increases the screen brightness level. fn+f11 Turns the keyboard backlight (select models only) on and off. NOTE: To extend battery life, turn off the keyboard backlight. Using keypads The computer includes an embedded numeric keypad, and it also supports an optional external numeric keypad, or an optional external keyboard that includes a numeric keypad.

  • Page 41: Switching Key Functions On The Embedded Numeric Keypad

    Switching key functions on the embedded numeric keypad You can temporarily alternate the functions of keys on the embedded numeric keypad between their standard keyboard functions and their keypad functions: To use the navigational function of a keypad key while the keypad is off, press and hold the ●...

  • Page 42: Multimedia

    ● Audio On your HP computer, you can play music CDs, download and listen to music, stream audio content from the web (including radio), record audio, or mix audio and video to create multimedia. To enhance your listening enjoyment, attach external audio devices such as speakers or headphones.

  • Page 43: Checking Audio Functions On The Computer

    Taking still photos ● Video Your HP computer is a powerful video device that enables you to watch streaming video from your favorite websites and download video and movies to watch on your computer without needing to connect to a network.

  • Page 44: Vga

    To enhance your viewing enjoyment, use one of the video ports on the computer to connect an external monitor, projector, or TV. Your computer may have an high-definition multimedia interface (HDMI) port, which allows you to connect a high-definition monitor or TV. Your computer has one or more of the following external video ports: ●...

  • Page 45: Hdmi

    HDMI The HDMI port connects the computer to an optional video or audio device, such as a high-definition television, or to any compatible digital or audio component. NOTE: To transmit video and/or audio signals through the HDMI port, you need an HDMI cable (purchased separately).
  • Page 46 From the Windows desktop, right-click the Speakers icon in the notification area, at the far right of the taskbar, and then click Playback devices. On the Playback tab, click either Digital Output or Digital Output Device (HDMI). Click Set Default, and then click OK. To return audio to the computer speakers, follow these steps: From the Windows desktop, right-click the Speakers icon in the notification area, at the far right of the taskbar, and then click Playback devices.

  • Page 47: Power Management

    Power management power button NOTE: A computer may have a power button or a power switch. The term is used throughout this guide to mean both types of power controls. Shutting down the computer CAUTION: Unsaved information is lost when the computer shuts down. The shutdown command closes all open programs, including the operating system, and then turns off the display and computer.

  • Page 48: Initiating And Exiting Sleep

    When Sleep is initiated, the power lights blink and the screen clears. Your work is saved to memory. CAUTION: To reduce the risk of possible audio and video degradation, loss of audio or video playback functionality, or loss of information, do not initiate Sleep while reading from or writing to a disc or an external memory card.

  • Page 49: Setting Password Protection On Wakeup

    Finding additional battery information HP Support Assistant provides the tools and information about the battery. To access battery information, select the HP Support Assistant app on the Start screen, and then select Battery and performance. Battery Check tool to test battery performance ●...

  • Page 50: Using Battery Check

    Using Battery Check HP Support Assistant provides information on the status of the battery installed in the computer. To run Battery Check: Connect the AC adapter to the computer. NOTE: The computer must be connected to external power for Battery Check to work properly.

  • Page 51: Resolving A Low Battery Level

    ● Optional USB docking or expansion device ● Optional power adapter purchased as an accessory from HP ● Resolving a low battery level when no power source is available To resolve a low battery level when no power source is available, save your work and shut down the computer.

  • Page 52: Conserving Battery Power

    See the for proper battery disposal. To access this guide, from the Start screen, type support, and then select the HP Support Assistant app. To access battery information, select the HP Support Assistant app on the Start screen, and then select Battery and performance.

  • Page 53: Replacing A User-Replaceable Battery

    If the battery is possibly covered by an HP warranty, instructions include a warranty ID. A message refers you to the HP website for more information about ordering a replacement battery.
  • Page 54 Connect the AC adapter to the computer, and then plug it into an AC outlet. Turn on the computer. If the power lights turn , the AC adapter is working properly. ● If the power lights remain , the AC adapter is not functioning and should be replaced. ●...

  • Page 55: External Cards And Devices

    External cards and devices Using memory card readers Optional memory cards provide secure data storage and convenient data sharing. These cards are often used with digital media–equipped cameras and PDAs as well as with other computers. To determine the memory card formats that are supported on your computer, see Getting to know your computer on page Inserting a memory card...

  • Page 56: Using A Usb Device

    Press in on the card (1), and then remove it from the slot (2). NOTE: If the card does not eject, pull the card out of the slot. Using a USB device Universal Serial Bus (USB) is a hardware interface that can be used to connect an optional external device, such as a USB keyboard, mouse, drive, printer, scanner, or hub.

  • Page 57: Removing A Usb Device

    Removable external drives expand your options for storing and accessing information. A USB drive can be added by connecting the drive to a USB port to the computer. NOTE: HP external USB optical drives should be connected to the powered USB port to the computer. USB drives include the following types: 1.44-megabyte diskette drive...

  • Page 58: Drives

    Drives Handling drives CAUTION: Drives are fragile computer components that must be handled with care. Refer to the following cautions before handling drives. Additional cautions are included with the procedures to which they apply. Observe these precautions: Before you move a computer that is connected to an external hard drive, initiate Sleep and allow ●...

  • Page 59: Removing Or Replacing The Service Door

    Removing or replacing the service door Removing the service door Remove the service door to access the memory module slot, hard drive, and other components. Remove the battery (see Removing a battery on page 41). With the battery bay away from you, loosen the service door screw (1). Slide the service door away from the battery bay (2) to remove it.

  • Page 60: Replacing Or Upgrading The Hard Drive

    Tighten the service door screw (2) to secure the service door. Insert the battery (see Inserting a battery on page 41). Replacing or upgrading the hard drive CAUTION: To prevent information loss or an unresponsive system: Shut down the computer before removing the hard drive from the hard drive bay. Do not remove the hard drive while the computer is on, in the Sleep state, or in Hibernation.

  • Page 61: Installing A Hard Drive

    Pull the plastic tab (3) to remove the hard drive from the bay. Installing a hard drive To install the hard drive: Insert the hard drive into the hard drive bay (1). Slide the hard drive (2) toward the center of the computer to engage it with the connector. Tighten the 4 hard drive screws (3).

  • Page 62: Improving Hard Drive Performance

    You move the computer with the display closed while the computer is running on battery power. ● A short time after the end of one of these events, HP 3D DriveGuard returns the hard drive to normal operation. Chapter 8 Drives...

  • Page 63: Identifying Hp 3D Driveguard Status

    Because solid-state drives (SSDs) lack moving parts, HP 3D DriveGuard is unnecessary. NOTE: A hard drive in a primary hard drive bay or in a secondary hard drive bay is protected by HP 3D DriveGuard. A hard drive installed in an optional USB docking devices or connected to a USB port is not protected by HP 3D DriveGuard.

  • Page 64: Security

    Computer risk Security feature Unauthorized use of the computer HP Client Security, in combination with a password, smart card, contactless card, registered fingerprints, or other authentication credential Unauthorized access to Computer Setup (f10) BIOS administrator password in Computer Setup*...

  • Page 65: Setting Passwords In Windows

    Protects access to a Windows user account. *For information about setting a Windows administrator password or a Windows user password from the Start screen, access HP Support Assistant. To access HP Support Assistant, from the Start screen, select the HP Support Assistant app. Using passwords...

  • Page 66: Setting Passwords In Computer Setup

    Setting passwords in Computer Setup Password Function BIOS administrator password* Protects access to Computer Setup. NOTE: If features have been enabled to prevent removing the BIOS administrator password, you may not be able to remove it until those features have been disabled. DriveLock master password* Protects access to the internal hard drive that is protected by DriveLock.

  • Page 67: Entering A Bios Administrator Password

    When prompted, type your current password. When prompted, type your new password again to confirm. To save your changes and exit Computer Setup, click the Save icon in the lower-left corner of the screen, and then follow the on-screen instructions. –...

  • Page 68: Setting A Drivelock Password

    After DriveLock protection is applied to a hard drive, the hard drive can be accessed only by ● entering either the user password or the master password. The owner of the user password should be the day-to-day user of the protected hard drive. The ●...

  • Page 69: Changing A Drivelock Password

    Changing a DriveLock password To change a DriveLock password in Computer Setup, follow these steps: Turn on the computer, and then press while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen. Press to enter Computer Setup.

  • Page 70: Using Computer Setup Automatic Drivelock

    Using Computer Setup Automatic DriveLock In a multiple-user environment, you can set an Automatic DriveLock password. When the Automatic DriveLock password is enabled, a random user password and a DriveLock master password will be created for you. When any user passes the password credential, the same random user and DriveLock master password will be used to unlock the drive.

  • Page 71: Using Antivirus Software

    HP Client Security software is preinstalled on computer models. This software can be accessed through the HP Client Security tile on the Start screen, the HP Client Security icon in the notification area at the far right of the taskbar, or Windows Control Panel. It provides security features that help...

  • Page 72: Installing An Optional Security Cable

    Using the fingerprint reader (select models only) Integrated fingerprint readers are available on select computer models. In order to use the fingerprint reader, you must enroll your fingerprints in the HP Client Security's Credential Manager. Refer to the HP Client Security software Help.

  • Page 73: 10 Maintenance

    10 Maintenance Adding or replacing memory modules The computer has one memory module compartment. The capacity of the computer can be upgraded by adding a memory module to the vacant expansion memory module slot or by upgrading the existing memory module in the primary memory module slot. NOTE: Before adding or replacing a memory module, make sure the computer has the most recent BIOS version, and update the BIOS if needed.
  • Page 74 Grasp the edge of the memory module (2), and then gently pull the memory module out of the memory module slot. CAUTION: To prevent damage to the memory module, hold the memory module by the edges only. Do not touch the components on the memory module. To protect a memory module after removal, place it in an electrostatic-safe container.

  • Page 75: Cleaning Your Computer

    Gently press the memory module (3) down, applying pressure to both the left and right edges of the memory module, until the retention clips snap into place. CAUTION: To prevent damage to the memory module, be sure that you do not bend the memory module.

  • Page 76: Cleaning Procedures

    ● can of compressed air with a straw extension. Updating programs and drivers HP recommends that you update your programs and drivers on a regular basis with the latest versions. Go to http://www.hp.com/support to download the latest versions. You can also register to receive automatic update notifications when they become available.

  • Page 77: Using Softpaq Download Manager

    SoftPaq Download Manager. To download SoftPaqs: From the Start screen, type s. In the search box, type softpaq, and then select HP SoftPaq ▲ Download Manager. Follow the instructions to download SoftPaqs.

  • Page 78: 11 Backup And Recovery

    For detailed instructions on various backup and restore options, perform a search for these topics in Windows Help and Support. In case of system instability, HP recommends that you print the recovery procedures and save them for later use. NOTE: Windows includes the User Account Control feature to improve the security of your computer.

  • Page 79: Using F11 Recovery Tools

    The recovery tool reinstalls the operating system and HP programs and drivers that were installed at the factory. Software not installed at the factory must be reinstalled.

  • Page 80: Using Windows Operating System Media (Purchased Separately)

    Worldwide Telephone Numbers To order a Windows operating system DVD, contact support. See the booklet included with the computer. You can also find contact information from the HP website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions.

  • Page 81: Computer Setup (Bios), Multiboot, And Hp Pc Hardware Diagnostics (Uefi)

    12 Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) Using Computer Setup Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer).

  • Page 82: Restoring Factory Settings In Computer Setup

    Updated versions of the BIOS may be available on the HP website. SoftPaqs Most BIOS updates on the HP website are packaged in compressed files called Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 83: Downloading A Bios Update

    Do not shut down the computer or initiate Sleep. Do not insert, remove, connect, or disconnect any device, cable, or cord. From the Start screen, type hp support assistant, and then select the HP Support Assistant app. Click Updates and tune-ups, and then click Check for HP updates now.

  • Page 84: Using Multiboot

    Advanced > Boot Options > UEFI Boot Order > UEFI Native Boot mode ● Advanced > Boot Options > Legacy Boot Order > Legacy Boot Mode ● Press enter. Chapter 12 Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI)

  • Page 85: Dynamically Choosing A Boot Device Using The F9 Prompt

    To move the device up in the boot order, use a pointing device to click the up arrow, or press the key. – or – To move the device down in the boot order, use a pointing device to click the down arrow, or press the key.

  • Page 86: Using Hp Pc Hardware Diagnostics (Uefi)

    Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.

  • Page 87: 13 Support

    13 Support Contacting support If the information provided in this user guide or HP Support Assistant does not address your questions, you can contact support. For U.S. support, go to http://www.hp.com/go/contactHP. For worldwide support, go to http://welcome.hp.com/country/us/en/wwcontact_us.html. Here you can: Chat online with an HP technician.

  • Page 88: Labels

    Digital Product Key electronically installed. NOTE: This Digital Product Key is automatically recognized and activated by Microsoft Operating Systems on a reinstall of the Windows 8 or Windows 8.1 operating system with HP- approved recovery methods. Regulatory label(s)—Provide(s) regulatory information about the computer.

  • Page 89: 14 Specifications

    DC power source, it should be powered only with an AC adapter or a DC power source supplied and approved by HP for use with this computer. The computer can operate on DC power within the following specifications.

  • Page 90: Appendix A Traveling With The Computer

    If you are shipping the computer or a drive, use suitable protective packaging and label the ● package “FRAGILE.” If the computer has a wireless device or an HP Mobile Broadband Module installed, such as an ● 802.11b/g device, a Global System for Mobile Communications (GSM) device, or a General Packet Radio Service (GPRS) device, the use of these devices may be restricted in some environments.

  • Page 91: Appendix B Troubleshooting

    NOTE: Use only the AC adapter provided with the computer or one approved by HP for this computer. If the computer is plugged into an external power source other than an AC outlet, plug the ●...

  • Page 92: Software Is Functioning Abnormally

    change these and other power settings, right-click the Battery icon on the Windows desktop in the notification area, at the far right of the taskbar, and then click Preferences. The computer may not be set to display the image on the computer screen. To transfer the ●...

  • Page 93: The Wireless Network Connection Is Not Working

    Be sure that the device, especially if it is older, is compatible with the operating system. ● Be sure that the correct drivers are installed and updated. ● The wireless network connection is not working If a wireless network connection is not working as expected, follow these suggestions: To enable or disable a wireless or wired network device, right-click the Network Connection icon ●...

  • Page 94: The Process Of Burning An Optional External Optical Drive Disc Does Not Begin, Or It Stops Before Completion

    NOTE: When using both displays, the DVD image will not appear on any display designated as the secondary display. The process of burning an optional external optical drive disc does not begin, or it stops before completion Be sure that all other programs are closed. ●...

  • Page 95: Appendix C Electrostatic Discharge

    Before handling components, discharge static electricity by touching an unpainted metal surface ● of the component. If you remove a component, place it in an electrostatic-safe container. ● If you need more information about static electricity or assistance with component removal or installation, contact HP support.

  • Page 96: Index

    Battery Check 40 critical battery level 38 hard drive battery information, finding 39 critical updates, software 61 external 47 battery power 39 HP 3D DriveGuard 52 battery release latch 13 installing 51 battery temperature 42 Disk Cleanup software 52 removing 50 BIOS...
  • Page 97 Microsoft Certificate of switching screen image 29 Authenticity 78 using 29 operating environment 79 regulatory 78 HP 3D DriveGuard 52 optical drive 47 serial number 78 HP Client Security optional external devices, using wireless certification 78 HP Mobile Broadband, disabled...
  • Page 98 public WLAN connection 19 storing a battery 42 switch, power 37 webcam identifying 7 readable media 38 using 33 recovery 70 temperature 42 webcam light, identifying 7 recovery partition 69 testing an AC adapter 43 Windows refresh 70 TouchPad Refresh 70 regulatory information buttons 8 Reset 70...

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