Closing A Service Call - IBM Power Systems 9008-22L Manual

Closing a service call

Perform these procedures to close serviceable events, clear hardware messages, and prepare the server to
return to the customer.
Follow this checklist before you perform the procedure:
v Return the server to the state that the customer normally uses such as IPL type, IPL mode, and the
way the system is configured or partitioned.
v While you were performing the problem analysis on the original serviceable event, other serviceable
events might have been opened. Close all serviceable events that were opened as a result of your
service activity.
v Ensure that server verification has been performed and no problems require additional service actions.
v If the repair was done by using the management console online repair procedures, ensure that the
original serviceable event is now closed.
1. Record the system reference code (SRC), or symptom, and the location code of the field-replaceable
unit (FRU) you replaced, for future reference. Is the server managed by a management console?
v Yes: Continue with the next step.
v No: If the server is not partitioned and is running the AIX or Linux operating system, go to
"Closing a service call by using AIX or Linux" on page 58.
2. Complete the following steps:
a. In the navigation area, click the Serviceability icon
Events Manager.
b. Examine the service action event log for any open service action events.
3. Are any service action events open?
v Yes: Continue with the next step.
v No: If the system attention LED is still on, turn off the LED as described in "Activating and
deactivating LEDs" on page 61. Return the system to the customer. This completes the repair.
4. Record the list of open service action events.
5. From the list of serviceable events that are recorded in step 4, complete the following steps 6 - step
32 on page 57 for each open service action event.
6. Determine the error class of the serviceable event. Record for future use.
7. Examine the details of the open service action event.
Is the error code that is associated with this service action event the same as recorded in step 1?
v Yes: Go to step 11 on page 56.
v No: Continue with the next step.
8. Examine the FRU list of the service action event. Are any FRUs listed for the service action event?
v Yes: Continue with the next step.
v No: Go to step 11 on page 56.
9. Is the FRU list identical that is, the same FRUs, same number of FRUs, and same order of FRUs) to
the FRU list of the error code recorded in step 1?
v Yes: Go to step 11 on page 56.
v No: Continue with the next step.
10. The FRU list is different. Is the FRU you replaced and recorded in step 1 in the list of FRUs for this
service action event?
v Yes: Continue with the next step.
v No: Go to step 32 on page 57.
Common procedures for removing or replacing the front USB cable
, and then click Serviceable
55