Chamberlain 8355W Manual
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Chamberlain 8355W Manual

Belt drive / chain drive
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®
Wi-Fi
Garage Door Openers
Belt Drive Models - 8355W 8355W-267
Chain Drive Models - 8360W 8360WL 8360WLB 8365W 8365W-267
FOR RESIDENTIAL USE ONLY
LiftMaster
300 Windsor Drive
Oak Brook, IL 60523
Please read this manual and the safety materials carefully!
•
The door WILL NOT CLOSE unless the Protector System
•
connected and properly aligned.
Periodic checks of the garage door opener are required to
•
ensure safe operation.
This garage door opener is ONLY compatible with myQ
•
®
and Security+ 2.0
accessories.
DO NOT install on a one-piece door if using devices or
•
features providing unattended close. Unattended devices
and features are to be used ONLY with sectional doors.
Attach warning labels to the location indicated on label.
•
®
is
®

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Summary of Contents for Chamberlain 8355W

  • Page 1 ® Wi-Fi Garage Door Openers Belt Drive Models - 8355W 8355W-267 Chain Drive Models - 8360W 8360WL 8360WLB 8365W 8365W-267 FOR RESIDENTIAL USE ONLY Please read this manual and the safety materials carefully! • ® The door WILL NOT CLOSE unless the Protector System •...

  • Page 2: Table Of Contents

    Table of Contents Preparation Carton Inventory: Models 8355W and 8355W-267 Carton Inventory: Models 8360W, 8360WL, and 8360WLB Carton Inventory: Models 8365W and 8365W-267 Assembly Models 8355W and 8355W-267 Models 8360W, 8360WL, 8360WLB, 8365W, and 8365W-267 Installation Install the Door Control...

  • Page 3: Preparation

    Preparation ® Serial Number Safety Symbol and Signal Word Review This garage door opener has been designed and tested to offer safe service provided it is installed, Write down the following information for future reference: operated, maintained and tested in strict accordance with the instructions and warnings contained in this manual.
  • Page 4 Preparation Before You Connect with Your Smartphone Check the Door ® Monitor and control your garage door from anywhere using the myQ App. You will need: To prevent possible SERIOUS INJURY or DEATH: • Wi-Fi enabled smartphone, tablet or laptop • ALWAYS call a trained door systems technician if garage door binds, sticks, or is out of •...
  • Page 5 Preparation Tools Needed 5/32 3/16 7/16 5/16 7/16 9/16...

  • Page 6: Carton Inventory: Models 8355W And 8355W-267

    Preparation Carton Inventory: Models 8355W and 8355W-267 Hardware Accessories will vary depending on the garage door opener model purchased. Depending on your INSTALLATION specific model, other accessories may be included with your garage door opener. The instructions for Hex Bolt 5/16"-18 x 7/8" (4) Lock Washer 5/16"-16 (4)

  • Page 7: Carton Inventory: Models 8360W, 8360Wl, And 8360Wlb

    Preparation Carton Inventory: Models 8360W, 8360WL, and 8360WLB Hardware Accessories will vary depending on the garage door opener model purchased. Depending on your INSTALLATION specific model, other accessories may be included with your garage door opener. The instructions for Hex Bolt 5/16"-18 x 7/8" (4) Lock Washer 5/16"...

  • Page 8: Carton Inventory: Models 8365W And 8365W-267

    Preparation Carton Inventory: Models 8365W and 8365W-267 Hardware Accessories will vary depending on the garage door opener model purchased. Depending on your Installation Door Control Hardware specific model, other accessories may be included with your garage door opener. The instructions for Hex bolt 5/16"-18 x 7/8"...

  • Page 9: Assembly

    Assembly 1 Attach the Rail to the Garage Door Opener HARDWARE MODELS 8355W AND 8355W-267 Washered Bolt 5/16"-18x1/2" Lock Nut Hex Screw To avoid possible SERIOUS INJURY to finger from moving garage door opener: #8x3/8" (Mounted in the garage (Mounted in the •...
  • Page 10 Assembly 2 Tighten the Belt (To motor unit) MODELS 8355W AND 8355W-267 Spring Trolley Nut 1. By hand, thread the spring trolley nut on the threaded shaft until it is finger tight against the trolley. Do not use any tools.

  • Page 11: Models 8360W, 8360Wl, 8360Wlb, 8365W, And 8365W-267

    Assembly 1 Attach the Rail to the Garage Door Opener 2 Tighten the Chain MODELS 8360W, 8360WL, 8360WLB, 8365W, AND 8365W-267 1. Loosen the inner nut and lock washer on the trolley threaded shaft. 2. Tighten the outer nut until the chain is a 1/2" above the base of the rail at the midpoint of the rail.

  • Page 12: Installation

    Installation IMPORTANT INSTALLATION INSTRUCTIONS To reduce the risk of SEVERE INJURY or DEATH: 1. READ AND FOLLOW ALL INSTALLATION WARNINGS AND INSTRUCTIONS. 9. Install wall-mounted garage door control: 2. Install garage door opener ONLY on properly balanced and lubricated garage door. An •...
  • Page 13 Installation 1 Determine the Header Bracket Location OPTIONAL Unfinished CEILING Ceiling MOUNT FOR HEADER Header Wall BRACKET To prevent possible SERIOUS INJURY or DEATH: • Header bracket MUST be RIGIDLY fastened to structural support on header wall or ceiling, Vertical Centerline otherwise garage door might NOT reverse when required.
  • Page 14 Installation 2 Install the Header Bracket OPTION B - CEILING INSTALLATION 1. Extend the vertical centerline onto the ceiling as shown. You can attach the header bracket either to the wall above the garage door, or to the ceiling. Follow 2.
  • Page 15 Installation 3 Attach the Rail to the Header Bracket 4 Position the Garage Door Opener 1. Align the rail with the header bracket. Insert the clevis pin through the holes in the header bracket and rail. Secure with the ring fastener. NOTE: Use the packing material as a protective base for the garage door opener.
  • Page 16 Installation 5 Hang the Garage Door Opener HARDWARE To avoid possible SERIOUS INJURY from a falling garage door opener, fasten it SECURELY to Lock Washer 5/16" Hex Bolt 5/16"- 18x7/8" Nut 5/16"-18 structural supports of the garage. Concrete anchors MUST be used if installing ANY brackets into masonry.
  • Page 17 2. Insert the other end of the emergency release rope through the hole in the trolley release arm. MODELS 8355W, 8355-267, AND 8360WLB Mount the emergency release within reach, but at least 6 feet (1.83 m) above floor, avoiding contact with vehicles to prevent accidental release and secure with an overhand knot.
  • Page 18 Installation 8 Install the Door Bracket Metal, insulated or light weight factory reinforced doors: • Drill 3/16" fastening holes. Secure the door bracket using the self-threading screws. (Figure 3) Wood Doors: Fiberglass, aluminum or lightweight steel garage doors WILL REQUIRE reinforcement BEFORE •...
  • Page 19 Installation 9 Connect the Door Arm to the Trolley HARDWARE IMPORTANT: The groove on the straight door arm MUST face away from the curved door arm. 1. Close the door. Disconnect the trolley by pulling the emergency release handle. Slide the outer trolley back (away from the door) about 2"...

  • Page 20: Install The Door Control

    Install the Door Control 1 Install the Door Control 1. Strip 7/16" (11 mm) of insulation from one end of the wire and separate the wires. 2. Connect one wire to each of the two screws on the back of the door control. The wires can be connected to either screw.
  • Page 21 Install the Door Control 2 Wire the Door Control to the Garage Door Opener 3 Attach the Warning Labels HARDWARE 1. Attach the entrapment warning label on the wall near the door control with tacks or staples. 2. Attach the manual release/safety reverse test label in a visible location on the inside of the Insulated Staple garage door.

  • Page 22: Install The Protector System

    ® Install the Protector System Introduction Be sure power is NOT connected to the garage door opener BEFORE installing the safety reversing sensor. To prevent SERIOUS INJURY or DEATH from closing garage door: • Correctly connect and align the safety reversing sensor. This required safety device MUST NOT be disabled.
  • Page 23 ® Install the Protector System 1 Install the Safety Reversing Sensors OPTION B - WALL INSTALLATION If additional clearance is needed an extension bracket (not provided) or wood blocks can be used. HARDWARE Make sure each bracket has the same amount of clearance so they will align correctly. 1.
  • Page 24 ® Install the Protector System OPTION C - FLOOR INSTALLATION 2 Wire the Safety Reversing Sensors Use an extension bracket (not provided) or wood block to raise the sensor bracket if needed. PRE-WIRED INSTALLATIONS: If your garage already has wires installed for the safety reversing 1.
  • Page 25 ® Install the Protector System OPTION B - PRE-WIRED INSTALLATION Pre-installed Safety reversing 1. Cut the end of the safety reversing sensor wire, making sure there is enough wire to reach the wires 7/16" sensor wires pre-installed wires from the wall. (11 mm) 2.

  • Page 26: Power

    Power 1 Connect Power THERE ARE TWO OPTIONS FOR CONNECTING POWER: OPTION A - TYPICAL WIRING 1. Plug in the garage door opener into a grounded outlet. 2. DO NOT run garage door opener at this time. To prevent possible SERIOUS INJURY or DEATH from electrocution or fire: TYPICAL WIRING •...
  • Page 27 Power 2 Ensure the Safety Reversing Sensors are Aligned IF THE AMBER LED ON THE SENDING SENSOR IS NOT GLOWING: 1. Make sure there is power to the garage door opener. The door will not close if the sensors have not been installed and aligned correctly. 2.

  • Page 28: Adjustments

    Adjustments Introduction PROGRAMMING BUTTONS The programming buttons are located on the left side panel of the garage door opener and are used to program the travel. While programming, the UP and DOWN buttons can be used to move the door as needed.
  • Page 29 Adjustments PROGRAMMING BUTTONS 1 Program the Travel UP Button Adjustment Without a properly installed safety reversal system, persons (particularly small children) could be Button SERIOUSLY INJURED or KILLED by a closing garage door. • Incorrect adjustment of garage door travel limits will interfere with proper operation of safety reversal system.
  • Page 30 Adjustments ® 2 Test the Safety Reversal System 3 Test the Protector System Without a properly installed safety reversal system, persons (particularly small children) could be Without a properly installed safety reversing sensor, persons (particularly small children) could be SERIOUSLY INJURED or KILLED by a closing garage door. SERIOUSLY INJURED or KILLED by a closing garage door.

  • Page 31: Battery Backup

    Battery Backup 1 Install the Battery* 2 Test the Battery 1. Unplug the garage door opener. The battery status LED will either glow solid orange indicating opener is operating on battery power or will flash indicating low battery power. NOTE: Make sure the garage door opener is unplugged. To reduce the risk of FIRE or INJURY to persons: 2.
  • Page 32 Battery Backup Charge the Battery* Battery Status LED The battery charges when the garage door opener is plugged into a 120Vac electrical outlet that has GREEN LED: power and requires 24 hours to fully charge. A fully charged battery supplies 12Vdc to the garage All systems are normal.

  • Page 33: Operation

    Operation IMPORTANT SAFETY INSTRUCTIONS To reduce the risk of SEVERE INJURY or DEATH: 1. READ AND FOLLOW ALL WARNINGS AND INSTRUCTIONS. 10. Safety reversal system MUST be tested every month. Garage door MUST reverse on contact 2. ALWAYS keep remote controls out of reach of children. NEVER permit children to operate with 1-1/2" (3.8 cm) high object (or a 2x4 laid flat) on the floor.
  • Page 34 Operation Features LIGHTS The garage door opener light bulbs will turn on when the opener is initially plugged in; power is Your garage door opener is equipped with features to provide you with greater control over your restored after interruption, or when the garage door opener is activated. The lights will turn off garage door operation.
  • Page 35 Operation Connect With Your Smartphone Learn Button ® The Wi-Fi Garage Door Opener is compatible with up to 16 myQ enabled accessories. Up to 10 devices can be paired to the Wi-Fi garage door opener’s internal gateway. These devices can be ®...
  • Page 36 Operation Using the Multi-Function Door Control The following features are accessible by lifting up the push bar: LEARN A DEVICE SYNCHRONIZE THE DOOR CONTROL ® Any compatible remote controls, wireless keyless entry, Wi-Fi garage door openers, or myQ To synchronize the door control to the garage door opener, press the push bar until the garage accessories can be programmed to the garage door opener by pressing the LEARN button on the door door opener activates (it may take up to 3 presses).
  • Page 37 Operation Using the Multi-Function Door Control LIGHT FEATURE (Default is Active) Deactivate: LOCK Press and hold the LIGHT button until the garage Command LED Your remote controls will NOT work when LOCK Command LED door opener lights turn on, then off again.* mode is active however your keyless entry will still Activate: LOCK Button...
  • Page 38 Operation Using the Motion Detecting Control Panel The following features are accessible by lifting up the push bar: LEARN A DEVICE SYNCHRONIZE THE DOOR CONTROL ® Any compatible remote controls, wireless keyless entry, Wi-Fi garage door openers, ormyQ To synchronize the door control to the garage door opener, press the push bar until the garage accessories can be programmed to the garage door opener by pressing the LEARN button on the door opener activates (it may take up to 3 presses).
  • Page 39 Operation Using the Motion Detecting Control Panel LIGHT FEATURE (Default is Active) Deactivate: Command LED Command LED LOCK Press and hold the LIGHT button until the garage door Your remote controls will NOT work when LOCK mode opener lights turn on, then off again.* is active however your keyless entry will still allow LOCK Button Activate:...
  • Page 40 Operation Remote Control TO ADD, REPROGRAM, OR CHANGE A REMOTE CONTROL USING THE LEARN BUTTON 1. Press and release the LEARN Button on the garage door opener. Your remote control has been programmed at the factory to operate with your garage door 2.
  • Page 41 Operation To Open the Door Manually TO MANUALLY DISENGAGE AUTOMATIC GARAGE DOOR LOCK  (MODEL 841LM)* 1. The door should be fully closed if possible. To prevent possible SERIOUS INJURY or DEATH from a falling garage door: 2. Disengage the automatic garage door lock by sliding the manual release to the open position. •...

  • Page 42: Maintenance

    Maintenance Maintenance Schedule The Remote Control Battery EVERY MONTH • Manually operate door. If it is unbalanced or binding, call a trained door systems technician. • Check to be sure door opens and closes fully. Adjust if necessary, see page 29. To prevent possible SERIOUS INJURY or DEATH: •...

  • Page 43: Troubleshooting

    Troubleshooting Diagnostic Chart Your garage door opener is programmed with self-diagnostic capabilities. The UP and DOWN arrows on the garage door opener flash the diagnostic codes. DIAGNOSTIC CODE SYMPTOM SOLUTION Up Arrow Flash(es) Down Arrow Flash(es) The garage door opener will not close and the light Safety reversing sensors are not installed, connected, or wires may be cut.
  • Page 44 Troubleshooting DIAGNOSTIC CODE SYMPTOM SOLUTION Up Arrow Flash(es) Down Arrow Flash(es) Door is moving, stops or reverses. Opener beeps Manually open and close the door. Check for binding or obstructions, such as a broken spring or and lights flash. door lock, correct as needed. If the door is binding or sticking, contact a trained door systems technician.

  • Page 45: Accessories

    Accessories 823LM Remote Light Switch: 829LM Door and Gate Monitor: 893MAX 3-Button MAX Remote Control: 880LMW Smart Control Panel: Replace an existing wall switch Monitor and close up to 4 Compatible with LiftMaster Displays temperature, time and to control home lighting using enabled garage door garage door openers system diagnostics;...

  • Page 46: Warranty

    (the “Warranty Period”). The warranty period commences from the date of purchase. The Chamberlain Group, Inc. (“Seller”) warrants to the first retail purchaser of this product, for the residence in which this product is originally installed, that it is free from defects in materials and/or workmanship for a specific period of time as defined below (the “Warranty Period”).

  • Page 47: Repair Parts

    Repair Parts Models 8355W and 8355W-267 INSTALLATION PARTS RAIL ASSEMBLY PARTS Description Part Number Description Part Number Curved door arm 041B0035B Belt - for 7 foot door 041A5434-11A Door bracket with clevis pin and fastener 041A5047-1 Belt - for 8 foot door...
  • Page 48 Repair Parts Models 8355W and 8355W-267 Description Part Number Sprocket cover 041A4371 GARAGE DOOR OPENER PARTS 041A4885-5 Gear and sprocket End panels 041A7756-1 Light Lens 041A7562 Light socket 041C0279 Capacitor 030B0532 Capacitor bracket K012A0373 Cover 041D8260 Motor with Travel Module...

  • Page 49: Models 8360W, 8360Wl, And 8360Wlb

    Repair Parts Models 8360W, 8360WL, and 8360WLB INSTALLATION PARTS RAIL ASSEMBLY PARTS Description Part Number Description Part Number Curved door arm 041B0035B Chain - for 7 foot door 041D3484 Door bracket with clevis pin and fastener 041A5047 Chain - for 8 foot door 041D3483 Emergency release rope and handle 041A2828...
  • Page 50 Repair Parts Models 8360W, 8360WL, and 8360WLB Description Part Number Sprocket and Sprocket Cover 041B5348-2 GARAGE DOOR OPENER PARTS 041A7618 End Panel Light Lens 041A7562 Light socket 041C0279 Transformer 041A7635 Cover 041-0133-000 Motor with travel module 041D8006-1 Travel Module 041D8071-4 End Panel 041D0233-3 10 Receiver Logic Board...

  • Page 51: Models 8365W And 8365W-267

    Repair Parts Models 8365W and 8365W-267 INSTALLATION PARTS RAIL ASSEMBLY PARTS Description Part Number Description Part Number Curved door arm 041B0035B Chain - for 7 foot door 041D3484 Door bracket with clevis pin and fastener 041A5047 Chain - for 8 foot door 041D3483 Emergency release rope and handle 041A2828...
  • Page 52 Repair Parts Models 8365W and 8365W-267 Description Part Number Sprocket cover with screws 031D0380M GARAGE DOOR OPENER PARTS 041C4220A Gear and sprocket Drive and Worm Gear 041A2817 Front end panel with all labels 041A8393 Light socket 041C0279 Light lens K108D0079M Capacitor 030B0532-1 Capacitor bracket...

This manual is also suitable for:

8355w-2678360w8360wl8360wlb8365w-2678365w

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