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The original product owner must obtain a Return Material Authorization ("RMA")
number from the Authorized D-Link Service Office and, if requested, provide
written proof of purchase of the product (such as a copy of the dated purchase
invoice for the product) before the warranty service is provided.
After an RMA number is issued, the defective product must be packaged
securely in the original or other suitable shipping package to ensure that it will
not be damaged in transit, and the RMA number must be prominently marked
on the outside of the package. Do not include any manuals or accessories in
the shipping package. D-Link will only replace the defective portion of the
Product and will not ship back any accessories.
The customer is responsible for all in-bound shipping charges to D-Link. No
Cash on Delivery ("COD") is allowed. Products sent COD will either be rejected
by D-Link or become the property of D-Link. Products shall be fully insured by
the customer and shipped to D-Link Systems, Inc., 17595 Mt. Herrmann,
Fountain Valley, CA 92708. D-Link will not be held responsible for any
packages that are lost in transit to D-Link. The repaired or replaced packages
will be shipped to the customer via UPS Ground or any common carrier
selected by D-Link, with shipping charges prepaid. Expedited shipping is
available if shipping charges are prepaid by the customer and upon request.
D-Link may reject or return any product that is not packaged and shipped in
strict compliance with the foregoing requirements, or for which an RMA number
is not visible from the outside of the package. The product owner agrees to pay
D-Link's reasonable handling and return shipping charges for any product that is
not packaged and shipped in accordance with the foregoing requirements, or
that is determined by D-Link not to be defective or non-conforming.
What Is Not Covered: This limited warranty provided by D-Link does not cover:
Products, if in D-Link's judgment, have been subjected to abuse, accident,
alteration, modification, tampering, negligence, misuse, faulty installation, lack
of reasonable care, repair or service in any way that is not contemplated in the
documentation for the product, or if the model or serial number has been altered,
tampered with, defaced or removed; Initial installation, installation and removal
of the product for repair, and shipping costs; Operational adjustments covered
in the operating manual for the product, and normal maintenance; Damage that
occurs in shipment, due to act of God, failures due to power surge, and
cosmetic damage; Any hardware, software, firmware or other products or
services provided by anyone other than D-Link; Products that have been
purchased from inventory clearance or liquidation sales or other sales in which
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