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Telephone problems
• Call appears to have been
cut off after pressing the
button
SECRECY
• Batt low light on the handset
is flashing.
• No Charging light on the
base unit.
• Back-up battery fails
frequently.
Need more help?
Call the BT Cordless Phone Helpline on
Lo-call 0845 7697146 where fully
trained staff can help you from 9.00am
to 5.30pm Monday to Friday (calls
charged at local BT rate).
Possible cause
You may have pressed a number key
on the handset after pressing the
button. The current
SECRECY
handset will try to transfer the call
to another handset.
The handset needs recharging.
Dirty contacts on base unit or
handset.
Frequent power failures will drain
the back-up battery.
Unplugging the base unit from the
power supply drains the back-up
battery.
Switching the mains supply off will
drain the back-up battery.
It is not permitted to interfere with the
main BT socket or wiring. If you have
a problem, contact BT on Freefone
0800 800 151 for residential or
Freefone 0800 800 154 for business
lines.
Solution
Wait 30 seconds; the call will return
to the current handset. Or press the
button and the call will return
TALK
immediately.
Replace the handset on the base
unit, ensuring that the base unit is
plugged in and that the
CHARGING
light is on.
Clean the contacts with a dry cloth.
Heavy soiling can be removed with a
pencil eraser.
Leave the base unit plugged in, or
remove the back-up battery before
unplugging.
Do not switch off, or remove the
back-up battery before switching off.
Help
25
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