General Information - BT FREELANCE XH 2100 User Manual

General information

Your BT Freelance XH 2100 is
guaranteed for a period of 12 months
from the date of purchase.
Subject to the terms listed below the
guarantee will provide for the repair of,
or at BT's or its agent's discretion,
the option to replace the BT Freelance
XH 2100, or any component thereof,
(other than the batteries), which is
identified as faulty or below standard,
or as a result of inferior workmanship
or materials. Products over 28 days
old from the date of purchase may be
replaced with a refurbished or
repaired product.
• The guarantee shall only apply to
defects that occur within the 12
month guarantee period.
• Proof of purchase is provided.
• The equipment is returned to BT or
its agent as instructed.
• This guarantee does not cover the
battery pack and any faults or defects
caused by accidents, misuse, fair
wear and tear, neglect, storm damage,
tampering with the equipment, or
any attempt at adjustment or repair
other than through approved agents.
• This guarantee does not affect your
statutory rights.
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If you experience difficulty using the
product, prior to returning your product,
please read the Help section beginning
on page 32, or contact the BT Freelance
XH 2100 Helpline for assistance:
Helpline
5.30pm Monday to Friday and
9.30am to 2.30pm on Saturdays.
In the unlikely event of a defect
occurring, please follow the Helpline's
instructions for replacement or repair.
If your product needs repair after the
guarantee period has ended, the
repair must meet the approval
requirements for connection to the
telephone network. We recommend
that you contact BT's approved repair
agent, TecLogic on 01672 564444 or a
local qualified repairer.
If the Helpline is unable to remedy
your problem they will ask you to
return the product. Where possible,
pack the product in its original
packaging. Please remember to
include all parts, including line cords,
power supply units, and the original
9am to