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22
Troubleshoot
Troubleshoot
Pre-Tech Support Checklist
If the product malfunctions, please check the following before calling the service center.
Symptom
The alarm
sound does not
stop.
All products
continue to turn
off.
The product
was reset at
midnight.
The device is
not controlled.
The device icon
has an error
mark.
OPEN SOURCE SOFTWARE NOTICE
To obtain the source code under GPL, LGPL, MPL and other open source licenses, that is contained
in this product, please visit http://opensource.lge.com.
In addition to the source code, all referred license terms, warranty disclaimers and copyright notices
are available for download.
LG Electronics will also provide open source code to you on CD-ROM for a charge covering the cost
of performing such distribution (such as the cost of media, shipping and handling) upon email request
to opensource@lge.com. This offer is valid for three (3) years from the date on which you purchased
the product.
Check
y Is the demand controller
working normally?
y Is the LAN cable connected to
the product?
Is DI1 CH short-circuited?
The product is automatically reset
every morning at 02:05 am.
Is the device you want to control
not locked?
Is the device with errors
connected correctly?
Actions
y Check if the demand controller is
normal.
y Check if the LAN cable is connected
correctly to the device.
Check if DI1 CH is open or short circuited.
(DI1 CH should be always open except
when an emergency occurs.)
Check if the lock is on and if so, disable
the lock.
If devices are not correctly connected,
the error sign is displayed. Check the
connection status of the devices.
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