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TROUBLE SHOOTING
Q : The computers boot up fine, but the keyboard does not work.
A : ? Check the cables and make sure they are inserted properly in the correct ports.
?Make sure the keyboard works when directly plugged into the computers.
? Try a different keyboard, but use only 101,102 or 104-key keyboards.
?Make sure that the keyboard driver is for 101, 102 or 104-key keyboards, and not old
XT keyboards.
? Check to make sure that the power adapter is plugged in and is working properly. It
must be 12V DC, 1000mA minimum. Make sure the power switch is on.
? Reset the DKVM-8 by simultaneously pressing the Bank/SCAN and Channel buttons
on the front panel. Access the OSD menu again and it should have re -detected all
the active ports.
PS/2 Mouse Problems at the console or computers
Q : The mouse is not detected during boot-up.
A : ? Check the cables and make sure they are inserted properly in the correct ports.
?Check your computer / motherboard documentation making sure that the PS/2
mouse port (or IRQ) is enabled.
?Make sure the mouse is directly plugged into the computer. Rebooting is necessary
when trying this. You should never remove or replace a PS/2 device without turning
the computer off.
computer's PS/2 mouse port has a problem.
? Reset the DKVM -8 by simultaneously pressing the Back/SCAN and Channel buttons
on the front panel. Access the OSD menu again and it should have re -detected all
the active ports.
Q : The computer boots up fine, but the mouse does not work.
A : ? Check the cables and make sure they are inserted properly in the correct ports.
?Make sure the mouse works when plugged into the computer.
necessary when trying this. You should never remove or replace a PS/2 device
without turning the computer off. If the mouse pointer still does not move, then
either your PS/2 mouse port or the mouse itself has a problem.
? Try a different mouse.
?Make sure the mouse is a true PS/2 mouse. A combo mouse will work as long as it
is set for PS/2 mode with the correct adapter. A serial-only mouse with a combo
mouse adapter WILL NOT work.
? Check to make sure that the power adapter is plugged in and is working properly. It
must be 12V DC, 1000mA minimum. Make sure the power switch is on.
? Reset the DKVM-8 by simultaneously pressing the Bank/SCAN and Channel buttons
If the computer still does not detect the mouse, then your
~ 18 ~
Rebooting is
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