Keyboard Problems - D-Link DKVM-16 User Manual

Troubleshooting

Keyboard Problems

Q: The keyboard is not detected or a keyboard error is reported during boot-up.
A:
!
Check the cables and make sure that they are connected prop-
erly to the correct ports.
!
Check to make sure that the power adapter is plugged in and is
working properly. Make sure the power switch is on.
!
Do not press any keys on the keyboard while the selected com-
puter is booting up. This applies to any PC, whether it is stand-
alone or connected to a DKVM-16.
Q: The computer boots up correctly, but the keyboard does not work.
A:
!
Check the cables and make sure that they are connected prop-
erly to the correct ports.
!
Check to make sure that the the keyboard works when directly
plugged into the cmoputers.
!
Try a different keyboard, but use only 101, 102, or 104-key key-
boards.
!
Make sure that the keyboard driver is for 101,102, or 104-key
keyboards, and not old XT keyboards.
!
Check to make sure that the power adapter is plugged in and is
working properly. Make sure that the power switch is on.
PS/2 Mouse Problems
Q: The mouse is not detected during boot up.
A:
!
Check the cables and make sure that they are connected prop-
erly to the correct ports.
!
Check your computer/motherboard documentation to make sure
that the PS/2 mouse port (or IRQ) is enabled.
!
Make sure that the mouse is directly plugged into the computer.
Rebooting is necessary when trying this. If the computer still does
not detect the mouse, then there is a problem with your
computer's PS/2 mouse port.
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