Troubleshooting Tips - D-Link DKVM-2U Quick Installation Manual

Troubleshooting Tips

Keyboard
If your keyboard is not functional, not detected, or there is a keyboard error, check the
following:
• Make sure that the keyboard is properly connected to the computer and to the
DKVM-2U. Check that the keyboard is plugged into the correct USB keyboard
port and not the USB mouse port.
• Verify that the keyboard works when plugged into the computer directly.
• If you have multiple operating systems installed on your computer, please
contact your motherboard/computer's manufacturer for information on enabling
USB support on your system.
Mouse
If your mouse is not functional, not detected, or there is a mouse error, check the
following:
• Make sure that the mouse is properly connected to the computer and to the
DKVM-2U. Check that mouse is plugged into the correct USB mouse port and
not the USB keyboard port.
• Verify that the mouse works when plugged into the computer directly.
• Try using a different mouse.
• If you are having trouble with mouse movement, try resetting the DKVM-2U by
pressing Scroll Lock + Scroll Lock + M.
• Allow the mouse to have a few seconds to synchronize when switching from one
PC to another.
• Try resetting the mouse by unplugging it from the DKVM-2U for about 3 seconds
and reconnecting.
Video
If the image on your monitor is not clear, check the following:
• Verify that all video monitor cables are inserted properly. Make sure the blue
coated VGA cable is connected to your computer and the black coated cable is
connected to the DKVM-2U.
• Try lowering the resolution and refresh rate of your monitor.
• Try using a shorter video cable.
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