Motorola MBP70SN User Manual page 36

Problem Category
Inaccurate measurement
or where there is any
doubt regarding the
measured reading
Inaccurate measurement
or where there is any
doubt regarding the
measured reading
The app can't connect to
the MBP70SN device
The app can't control the
MBP70SN device, but the
app is connected to it
36
Problem Description/
Error
Please check whether
the infra-red sensor is
clean
Please check if the
proper measurement
method was used
Please check if you
have allowed the
thermometer and patient
to stabilize in the room
for at least 30 minutes
Are you using the
thermometer indoors?
Please check if you have
held the thermometer
in your hand for too
long, thus affecting its
accuracy
Please check if the LCD
screen is displaying the
low battery symbol
The Bluetooth
connection failed
Bluetooth
communications failed
Solution
Clean the infra-red
sensor with a cotton
swab in accordance with
the user manual
Ensure that you have
read the manual and
know how to use the
thermometer properly
Please keep the
thermometer and patient
in the measuring room
at least 30 minutes prior
to use
Please ensure that
you take temperature
indoors
Put the thermometer
on a table in the room
where the measurement
is being taken and let
it cool down before
using it
Replace the battery
Restart MBP70SN and
the app
Restart the app, and
then re-connect the
device
Troubleshooting