Contacting Global Service And Support - Zhone SkyZhone 1600 Installation Manual

Contacting Global Service and Support

Contact Global Service and Support (GSS) if you have any questions about this or
other Zhone products. Before contacting GSS, make sure you have the following
information:
MALC Multi-Access Line Concentrator
MIB Management Information Bases
NAT Network Address Translation
NMS Network Management System
RADIUS Remote Authentication Dial In User Service
SHDSL Symmetric High-bit-rate Digital Subscriber Line
SLMS Single Line Multi-Service
SNMP Simple Network Management Protocol
TFTP Trivial File Transfer Protocol
VoIP Voice over IP
VoWi-Fi Voice-over-Wifi
VPN Virtual Private Network
WEP Wired Equivalent Privacy
Wi-Fi Wireless Fidelity (IEEE 802.11 wireless networking)
WMM Wi-Fi Multimedia
WPA Wi-Fi Protected Access
ZMS Zhone Management System
•
Zhone product you are using
•
System configuration
•
Software version running on the system
•
Description of the issue
SkyZhone 1600, 1400, 1200 Hardware Installation Guide
9