Troubleshooting Guide - Razor RAZORX CRUISER Owner's Manual

TROUBLESHOOTING GUIDE

*Product(s) should be turned OFF and fully charged prior to doing any Troubleshooting.
Problem
Does not work out of the box
No longer works
Short run time/runs slow
For more troubleshooting tips, a list of available replacement parts or to locate an authorized Service Center in your area,
visit our website at www.razor.com or call toll free +1 866-467-2967 to speak to a live Customer Service Representative.
NOTE: All troubleshooting steps should be performed by an adult only.
Possible Cause
Product must be traveling at least
3 mph (5 km/h) before motor will engage
Product not paired with remote
No lights on charger
Undercharged battery
Battery will not hold a charge
Remote
Rider's weight
Riding conditions
Battery not fully charged
Old/damaged battery
Solution
Kick start to at least 3 mph (5 km/h) while the lever on the remote
is in the "GO" position to engage motor.
Refer to page 4-5 for pairing information.
Check power to wall outlet and/or try a different outlet.
Check lights on charger:
Plugged into wall - Green
Plugged into wall & unit - Red (charging)
Plugged into wall & unit - Green (charging complete)
No lights/Blinking lights - Replace Charger
Turn product over. Turn the power switch on the remote and
product to the ON position. Move the lever on the remote to the
GO position and hold. Manually (use caution) spin the rear wheel
forward. If motor engages - replace battery.
Replace batteries.
Do not exceed 220 lb (100 kg) maximum weight limit.
Use only on flat, dry surfaces. Avoid inclines and areas with
heavy debris.
Charge product - refer to page 6 for charging information.
Replace battery.
Charge battery at least once a month when not in use.
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