Axis M3045-V User Manual page 59

AXIS M3045-V Network Camera
Troubleshooting
Firewall protection
Default routers required
Problems with streaming H.264
Problems with AXIS Media
Control (Internet Explorer
only)
No H.264 displayed in the
client
Multicast H.264 only
accessible by local clients
No multicast H.264
displayed in the client
Poor rendering of H.264
images
Color saturation is different
in H.264 and Motion JPEG
Lower frame rate than
expected
Video and image problems, general
Image unsatisfactory
Disturbed focus
Check the Internet firewall with your network administrator.
Check if you need to configure the router settings from System Options > Network > TCP/IP >
Basic.
To enable the updating of video images in Internet Explorer, set the browser to allow ActiveX
controls. Also, make sure that AXIS Media Control is installed on your computer.
Check that the relevant H.264 connection methods and correct interface are enabled in the AMC
Control Panel (streaming tab). See About AXIS Media Control (AMC) on page 13.
In the AMC Control Panel, select the H.264 tab and click Set to default H.264 decoder.
Check that RTSP is enabled under System Options > Network > TCP/IP > Advanced.
Check if your router supports multicasting, or if the router settings between the client and the
product need to be configured. The TTL (Time To Live) value may need to be increased.
Check with your network administrator that the multicast addresses used by the Axis product
are valid for your network.
Check with your network administrator to see if there is a firewall preventing viewing.
Ensure that your graphics card is using the latest driver. The latest drivers can usually be
downloaded from the manufacturer's website.
Modify the settings for your graphics adapter. Refer to the adapter's documentation for more
information.
See Performance considerations on page 61.
Reduce the number of applications running on the client computer.
Limit the number of simultaneous viewers.
Check with the network administrator that there is enough bandwidth available.
Check in the AMC Control Panel (H.264 tag) that video processing is not set to Decode only
key frames.
Lower the image resolution.
The maximum frames per second is dependent on the utility frequency (60/50 Hz) of the Axis
product.
Check the video stream and camera settings under Setup > Video > Video Stream and Setup >
Video > Camera Settings.
Set the focus manually by gently push and turn the focus ring.
Set the focus manually by using the black rubber side of the lens tool. Insert the tool carefully
and hold pressed while turning to adjust focus.
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