Service - Crown IQ-MC4 Reference Manual

8 Service

To obtain factory service, fill out the
service information page found in
the back of this manual and send it
along with your proof of purchase
and the defective unit to the Crown
factory.
For warranty service, we will pay for
ground shipping both ways in the
United States. Contact Crown Fac-
tory Service or Technical Support to
obtain prepaid shipping labels prior
to sending the unit. Or, if you prefer,
you may prepay the cost of shipping,
and Crown will reimburse you. Send
copies of the shipping receipts to
Crown to receive reimbursement.
Your repaired unit will be returned via
UPS ground. Please contact us if other
arrangements are required.
Factory Service Shipping
Instructions:
1. When sending a Crown product to
the factory for service, be sure to fill
out the service information form
that follows and enclose it inside
your unit's shipping pack. Do not
send the service information form
separately.
2. To ensure the safe transportation
of your unit to the factory, ship it in
an original factory packing con-
tainer. If you don't have one, call or
write Crown's Parts Department.
With the exception of polyure-
thane or wooden crates, any other
packing material will not be suffi-
cient to withstand the stress of
shipping. Do not use loose,
small size packing materials.
Page 28
Always use the
original factory pack
to transport the unit.
3. Do not ship the unit in any kind of
cabinet (wood or metal). Ignoring
this warning may result in exten-
sive damage to the unit and the
cabinet. Accessories are not
needed—do not send the product
documentation, cables and other
hardware.
If you have any questions, please call
or write the Crown Technical Support
Group.
Crown Factory Service
1718 W. Mishawaka Rd.
Elkhart, Indiana 46517 U.S.A.
Telephone: 574-294-8200
800-342-6939 (North America,
Puerto Rico, and Virgin
Islands only)
Facsimile:
574-294-8301 (Technical
Support)
574-294-8124 (Factory
Service)
Internet:
http://www.crownaudio.com
IQ-MC Modules
Reference Manual